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Compare Google Contact Center AI and Talkdesk 
Featured Products
At a Glance
Market Segments
Small-Business (51.9% of reviews)
Mid-Market (60.5% of reviews)
Entry-Level Pricing
No pricing available
Free 25 Licenses Free to Start
Google Contact Center AI
Star Rating
(27)4.5 out of 5
Market Segments
Small-Business (51.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Google Contact Center AITalkdesk
Star Rating
(2,499)4.4 out of 5
Market Segments
Mid-Market (60.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Talkdesk excels in overall user satisfaction, reflected in its higher G2 Score compared to Google Contact Center AI. Users appreciate the platform's ability to handle customer service calls and emails in one location, which enhances organization and response times.
- Users say that Talkdesk's implementation process is notably quick and intuitive, with many highlighting how agents can start taking calls with minimal training. In contrast, Google Contact Center AI, while praised for its seamless onboarding, has fewer recent reviews, making it harder to gauge current user experiences.
- Reviewers mention that Talkdesk offers robust call quality, even during peak hours, which is crucial for maintaining customer satisfaction. Users have noted the stability of the system, while Google Contact Center AI users appreciate its unified communication capabilities, allowing management of voice, chat, and email in one place.
- According to verified reviews, Talkdesk provides flexible call routing and IVR flows, making it easier for businesses to tailor their customer interactions. Google Contact Center AI, on the other hand, is recognized for its real-time insights, which can enhance decision-making for support teams.
- G2 reviewers highlight that Talkdesk's ease of use is a significant advantage, especially for new agents. Users find the platform straightforward, which helps in maintaining productivity. Google Contact Center AI also scores well in ease of use, but its overall user satisfaction is lower, indicating potential areas for improvement.
- Users report that Talkdesk's support quality is commendable, with many expressing satisfaction with the assistance they receive. In contrast, while Google Contact Center AI has a strong score in support, the limited number of reviews may not fully represent the current user experience.
Pricing
Entry-Level Pricing
Google Contact Center AI
No pricing availableTalkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
Google Contact Center AI
No trial information availableTalkdesk
No trial information availableRatings
Meets Requirements
9.0
25
8.9
2,032
Ease of Use
9.1
25
9.1
2,042
Ease of Setup
9.4
6
8.8
1,066
Ease of Admin
9.3
5
8.9
931
Quality of Support
9.1
25
8.8
1,809
Has the product been a good partner in doing business?
10.0
5
8.9
915
Product Direction (% positive)
9.1
25
8.7
1,940
Features by Category
Dialing Options
Not enough data
9.2
319
Not enough data
9.2
293
Not enough data
8.3
9
Agent Tools
Not enough data
9.2
251
|
Verified
Not enough data
9.1
255
|
Verified
Not enough data
9.4
349
|
Verified
Automation
Not enough data
9.1
243
|
Verified
Not enough data
9.1
260
|
Verified
Not enough data
8.9
225
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.1
9
Not enough data
8.5
9
AI Capabilities - Auto Dialer
Not enough data
8.3
9
Not enough data
8.1
9
Not enough data
8.5
9
Administration
Not enough data
9.1
169
Not enough data
9.1
162
Not enough data
9.1
165
Knowledge Management
Not enough data
9.2
164
Not enough data
9.1
161
Not enough data
9.2
166
Compliance
Not enough data
9.2
163
Not enough data
9.2
159
Not enough data
9.2
162
Not enough data
9.1
160
Customer Support
Not enough data
9.1
163
Not enough data
9.1
157
Not enough data
9.0
153
Data Security
Not enough data
9.2
150
Not enough data
9.2
151
Not enough data
9.3
159
Not enough data
9.3
147
Administration
Not enough data
9.1
170
Not enough data
9.3
182
Not enough data
9.2
189
Generative AI
Not enough data
8.8
53
Quality Assurance
Not enough data
9.2
372
Not enough data
9.0
343
Not enough data
8.9
380
Engagement
Not enough data
9.1
358
Not enough data
9.2
381
Not enough data
9.0
369
Performance
Not enough data
9.0
363
Not enough data
9.2
365
Generative AI
Not enough data
8.9
81
Not enough data
8.7
80
Channels
9.3
12
9.2
824
|
Verified
8.9
12
8.6
544
|
Verified
9.2
11
8.4
530
|
Verified
9.1
11
8.3
520
|
Verified
9.2
11
8.5
551
|
Verified
Generative AI
9.5
10
8.2
186
Functions
8.7
10
8.9
965
|
Verified
8.8
11
9.0
985
|
Verified
8.6
11
9.0
837
|
Verified
9.2
11
8.7
579
|
Verified
9.1
11
8.8
594
|
Verified
8.5
10
9.1
719
|
Verified
8.5
10
8.9
716
8.7
10
8.9
662
|
Verified
Agentic AI - Contact Center
Not enough data
8.3
32
Not enough data
8.7
32
Not enough data
8.5
32
Not enough data
8.4
32
Administrative
8.9
11
8.8
914
|
Verified
9.5
10
9.1
932
|
Verified
8.6
11
8.8
1020
|
Verified
8.9
11
9.1
718
|
Verified
9.0
10
8.8
580
|
Verified
ServiceNow Apps
Not enough data
9.4
45
Not enough data
9.5
44
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
9.3
262
|
Verified
Not enough data
9.1
243
|
Verified
Not enough data
8.8
212
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.8
218
|
Verified
Administration
Not enough data
9.0
241
|
Verified
Not enough data
9.2
259
|
Verified
Not enough data
9.2
262
|
Verified
Not enough data
8.7
212
|
Verified
Not enough data
9.0
219
|
Verified
Platform
Not enough data
8.3
189
Not enough data
7.9
198
Not enough data
8.8
220
Not enough data
9.0
222
Not enough data
9.0
222
Not enough data
8.9
212
Not enough data
8.8
214
Generative AI
Not enough data
7.8
99
Workforce Management
Not enough data
9.1
220
Not enough data
8.9
212
Call Center Infrastructure (CCI)
Not enough data
8.5
23
Not enough data
8.6
23
Not enough data
9.0
23
Not enough data
9.0
23
Administrative
Not enough data
9.2
224
Not enough data
8.9
227
Customer Support
9.7
11
8.4
72
9.1
11
8.3
73
8.8
11
8.3
73
Automation
8.8
11
8.2
72
8.8
11
8.4
72
8.3
11
8.3
72
Artificial Intelligence
9.4
11
8.2
73
8.9
11
8.4
72
9.4
11
8.1
70
Generative AI
Not enough data
8.6
16
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.9
37
Not enough data
8.2
37
Not enough data
8.2
38
Not enough data
8.5
39
Not enough data
8.6
37
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.6
37
Not enough data
8.4
37
Not enough data
8.2
37
Not enough data
8.6
41
Automation
Not enough data
8.1
41
Not enough data
8.4
38
Not enough data
8.2
37
Autonomy
Not enough data
8.0
36
Not enough data
8.5
37
Not enough data
8.1
37
Not enough data
8.2
37
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Google Contact Center AI and Talkdesk are categorized as Customer Service Automation and Contact Center
Unique Categories
Google Contact Center AI has no unique categories
Reviews
Reviewers' Company Size
Google Contact Center AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
25.9%
Computer Software
11.1%
Consulting
7.4%
Education Management
7.4%
Telecommunications
3.7%
Other
44.4%
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.3%
Telecommunications
5.8%
Education Management
5.3%
Other
64.3%
Alternatives
Discussions
Google Contact Center AI has no discussions with answers
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
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