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Glia
Glia
(86)
4.8 out of 5
Glia
By Glia
Get a quote
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Surfly
Surfly
(100)
4.8 out of 5
Surfly
By Surfly
At a Glance
Glia
Glia
Star Rating
(86)4.8 out of 5
Market Segments
Mid-Market (72.2% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$$$ Contact Us
Learn more about Glia
Surfly
Surfly
Star Rating
(100)4.8 out of 5
Market Segments
Small-Business (43.3% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Contact Us 200000 minutes Per Month
Browse all 3 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Glia excels in user satisfaction, with many praising its high-quality technology and seamless setup process. Users have highlighted features like the AI cortex wrap-up summary and the effectiveness of its screenshare capabilities, which have significantly improved their user experience.
  • Users say that Surfly offers a unique advantage by running directly in the browser, eliminating the need for additional software. This feature has been noted for making it easy and safe to use, which is particularly appealing for those who prioritize accessibility and security in their co-browsing tools.
  • Reviewers mention that Glia's support quality is a standout feature, with many users expressing satisfaction with the company's responsiveness and assistance. One user noted, "The people at GLIA are amazing," indicating a strong commitment to customer service that enhances the overall experience.
  • According to verified reviews, Surfly is recognized for its ease of installation and user-friendly interface. Users appreciate the extensive online documentation available, which helps them maximize the software's potential without extensive training.
  • G2 reviewers highlight that Glia's real-time assistance capabilities are superior, with users noting the effectiveness of its voice assistant feature. This has shown potential to address various user issues, making it a valuable tool for enhancing customer interactions.
  • Users report that while both platforms have strong security features, Surfly has received praise for its focus on data security, with users feeling confident in its ability to protect sensitive information during co-browsing sessions. This aspect is particularly important for businesses handling confidential data.
Pricing
Entry-Level Pricing
Glia
Glia Digital Customer Service Platform
$$$
Contact Us
Learn more about Glia
Surfly
Surf
Contact Us
200000 minutes Per Month
Browse all 3 pricing plans
Free Trial
Glia
No trial information available
Surfly
Free Trial is available
Ratings
Meets Requirements
9.3
52
9.3
60
Ease of Use
9.7
68
9.5
59
Ease of Setup
9.3
59
9.1
36
Ease of Admin
9.1
46
9.0
34
Quality of Support
9.5
52
9.3
57
Has the product been a good partner in doing business?
9.6
46
9.4
33
Product Direction (% positive)
9.8
50
9.0
46
Features by Category
Team CollaborationHide 22 FeaturesShow 22 Features
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS MarketingHide 20 FeaturesShow 20 Features
Not enough data
Not enough data
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Screen SharingHide 11 FeaturesShow 11 Features
Not enough data
9.2
34
Presenter Tools
Not enough data
9.2
26
Not enough data
Feature Not Available
Not enough data
9.4
29
Not enough data
9.2
28
Conferencing Options
Not enough data
9.0
24
Not enough data
9.3
25
Not enough data
9.1
28
Application Tools
Not enough data
9.1
23
Not enough data
9.2
22
Not enough data
9.3
27
Agentic AI - Screen Sharing
Not enough data
Not enough data
Contact Center Quality AssuranceHide 10 FeaturesShow 10 Features
7.2
8
Not enough data
Quality Assurance
9.5
7
Not enough data
6.2
7
Not enough data
8.8
7
Not enough data
Engagement
6.3
8
Not enough data
5.4
8
Not enough data
Feature Not Available
Not enough data
Performance
6.4
6
Not enough data
7.6
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Contact CenterHide 23 FeaturesShow 23 Features
8.4
18
Not enough data
Channels
9.3
15
Not enough data
7.2
13
Not enough data
9.6
17
Not enough data
7.8
13
Not enough data
6.5
14
Not enough data
Generative AI
7.2
6
Not enough data
Functions
8.9
14
Not enough data
9.6
14
Not enough data
9.4
11
Not enough data
8.2
10
Not enough data
6.8
12
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
8.7
13
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.6
16
Not enough data
9.2
16
Not enough data
9.1
17
Not enough data
9.4
16
Not enough data
7.8
13
Not enough data
Remote SupportHide 18 FeaturesShow 18 Features
Not enough data
9.0
15
Administration
Not enough data
9.6
14
Not enough data
9.2
15
Not enough data
8.2
12
Not enough data
Feature Not Available
Not enough data
9.5
10
Not enough data
9.1
9
Maintenance
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
Not enough data
8.5
10
Not enough data
8.3
9
Not enough data
9.6
12
Not enough data
9.3
14
Security
Not enough data
9.2
14
Not enough data
8.8
12
Device Support
Not enough data
8.7
13
Not enough data
8.8
13
Not enough data
9.0
12
Performance
Not enough data
8.5
12
Co-BrowsingHide 5 FeaturesShow 5 Features
9.4
25
9.5
16
Administration
9.3
20
9.3
15
9.0
21
9.4
16
9.7
24
9.1
16
Security
9.4
22
9.8
14
9.4
21
9.7
13
Conversational SupportHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Support Automation
9.7
5
Not enough data
9.7
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Call Center Infrastructure (CCI)Hide 16 FeaturesShow 16 Features
9.2
8
Not enough data
Platform
8.8
8
Not enough data
8.1
8
Not enough data
9.2
8
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
9.6
8
Not enough data
8.8
8
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.6
8
Not enough data
9.2
8
Not enough data
Customer Service AutomationHide 9 FeaturesShow 9 Features
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Live ChatHide 14 FeaturesShow 14 Features
8.7
43
Not enough data
Generative AI
9.3
14
Not enough data
9.3
15
Not enough data
8.2
13
Not enough data
Communication
9.5
37
Not enough data
9.5
33
Not enough data
6.8
19
Not enough data
9.1
27
Not enough data
9.5
30
Not enough data
Internal Use
8.6
33
Not enough data
9.4
30
Not enough data
8.4
23
Not enough data
8.2
26
Not enough data
8.1
22
Not enough data
8.7
23
Not enough data
Customer Self-ServiceHide 17 FeaturesShow 17 Features
8.9
16
Not enough data
Generative AI
9.4
8
Not enough data
Self-Service Experience
9.0
14
Not enough data
9.2
14
Not enough data
7.8
12
Not enough data
8.8
11
Not enough data
8.9
11
Not enough data
Self-Service Platform
9.8
14
Not enough data
8.8
13
Not enough data
8.3
14
Not enough data
9.1
15
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Speech AnalyticsHide 1 FeatureShow 1 Feature
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
9.8
8
Not enough data
Generative AI
9.8
8
Not enough data
9.6
8
Not enough data
AWS MarketplaceHide 3 FeaturesShow 3 Features
Not enough data
Not enough data
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI AgentsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Glia
Glia
Surfly
Surfly
Glia and Surfly are categorized as Co-Browsing
Unique Categories
Glia
Surfly
Surfly is categorized as Screen Sharing, Remote Support, and AWS Marketplace
Reviews
Reviewers' Company Size
Glia
Glia
Small-Business(50 or fewer emp.)
19.0%
Mid-Market(51-1000 emp.)
72.2%
Enterprise(> 1000 emp.)
8.9%
Surfly
Surfly
Small-Business(50 or fewer emp.)
43.3%
Mid-Market(51-1000 emp.)
33.3%
Enterprise(> 1000 emp.)
23.3%
Reviewers' Industry
Glia
Glia
Banking
53.2%
Financial Services
35.4%
Insurance
7.6%
Oil & Energy
1.3%
Luxury Goods & Jewelry
1.3%
Other
1.3%
Surfly
Surfly
Financial Services
18.9%
Information Technology and Services
13.3%
Insurance
11.1%
Computer Software
7.8%
Telecommunications
3.3%
Other
45.6%
Alternatives
Glia
Glia Alternatives
Genesys Cloud CX
Genesys Cloud CX
Add Genesys Cloud CX
Fin by Intercom
Fin by Intercom
Add Fin by Intercom
Zendesk for Customer Service - AC
Zendesk for Customer Service - AC
Add Zendesk for Customer Service - AC
Salesforce Service Cloud
SF Service Cloud
Add Salesforce Service Cloud
Surfly
Surfly Alternatives
TeamViewer
TeamViewer
Add TeamViewer
Upscope
Upscope
Add Upscope
Zoom Workplace
Zoom Workplace
Add Zoom Workplace
Genesys Cloud CX
Genesys Cloud CX
Add Genesys Cloud CX
Discussions
Glia
Glia Discussions
Does it integrate with salesforce since in our company we had difficulties to integrate it.
1 Comment
Jitendra (Jack) C.
JC
Erick. Yes....Glia integrates with Salesforce. We can push and pull data to and from Salesforce. We can show Salesforce view in Glia Hub to agents. Glia...Read more
Monty the Mongoose crying
Glia has no more discussions with answers
See all discussions
Surfly
Surfly Discussions
What is Surfly used for?
1 Comment
Official Response from Surfly
Surfly is used for a variety of purposes, primarily focused on enhancing online interactions and collaboration. It is a web-based platform that provides...Read more
Monty the Mongoose crying
Surfly has no more discussions with answers
See all discussions
Ask Glia a QuestionContact Glia
Ask Surfly a QuestionContact Surfly

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Add Product
Glia
Glia
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Surfly
Surfly