Compare Glia and Surfly 
At a Glance
Market Segments
Mid-Market (72.2% of reviews)
Small-Business (43.3% of reviews)
Entry-Level Pricing
$$$ Contact Us
Contact Us 200000 minutes Per Month
Glia
Star Rating
(87)4.8 out of 5
Market Segments
Mid-Market (72.2% of reviews)
Pros & Cons
Entry-Level Pricing
$$$ Contact Us
Learn more about GliaSurfly
Star Rating
(100)4.8 out of 5
Market Segments
Small-Business (43.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us 200000 minutes Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Glia excels in user satisfaction, with many praising its high-quality technology and seamless setup process. Users have highlighted features like the AI cortex wrap-up summary and the effectiveness of its screenshare capabilities, which have significantly improved their user experience.
- Users say that Surfly offers a unique advantage by running directly in the browser, eliminating the need for additional software. This feature has been noted for making it easy and safe to use, which is particularly appealing for those who prioritize accessibility and security in their co-browsing tools.
- Reviewers mention that Glia's support quality is a standout feature, with many users expressing satisfaction with the company's responsiveness and assistance. One user noted, "The people at GLIA are amazing," indicating a strong commitment to customer service that enhances the overall experience.
- According to verified reviews, Surfly is recognized for its ease of installation and user-friendly interface. Users appreciate the extensive online documentation available, which helps them maximize the software's potential without extensive training.
- G2 reviewers highlight that Glia's real-time assistance capabilities are superior, with users noting the effectiveness of its voice assistant feature. This has shown potential to address various user issues, making it a valuable tool for enhancing customer interactions.
- Users report that while both platforms have strong security features, Surfly has received praise for its focus on data security, with users feeling confident in its ability to protect sensitive information during co-browsing sessions. This aspect is particularly important for businesses handling confidential data.
Pricing
Entry-Level Pricing
Glia
Glia Digital Customer Service Platform
$$$
Contact Us
Glia provides solutions for all customer interactions. To learn more about pricing for Glia's Digital-First Customer Service solutions, please contact Glia at: https://www.glia.com/contact-us
Surfly
Surf
Contact Us
200000 minutes Per Month
For instant and simple web collaboration
- Co-browsing
- Video Chat
- Screen sharing
Free Trial
Glia
No trial information availableSurfly
Free Trial is available
Ratings
Meets Requirements
9.3
52
9.3
60
Ease of Use
9.7
68
9.5
59
Ease of Setup
9.3
59
9.1
36
Ease of Admin
9.1
46
9.0
34
Quality of Support
9.5
52
9.3
57
Has the product been a good partner in doing business?
9.6
46
9.4
33
Product Direction (% positive)
9.8
50
9.0
46
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Presenter Tools
Not enough data
9.2
26
Not enough data
Feature Not Available
Not enough data
9.4
29
Not enough data
9.2
28
Conferencing Options
Not enough data
9.0
24
Not enough data
9.3
25
Not enough data
9.1
28
Application Tools
Not enough data
9.1
23
Not enough data
9.2
22
Not enough data
9.3
27
Agentic AI - Screen Sharing
Not enough data
Not enough data
Quality Assurance
9.5
7
Not enough data
6.2
7
Not enough data
8.8
7
Not enough data
Engagement
6.3
8
Not enough data
5.4
8
Not enough data
Feature Not Available
Not enough data
Performance
6.4
6
Not enough data
7.6
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.3
15
Not enough data
7.2
13
Not enough data
9.6
17
Not enough data
7.8
13
Not enough data
6.5
14
Not enough data
Generative AI
7.2
6
Not enough data
Functions
8.9
14
Not enough data
9.6
14
Not enough data
9.4
11
Not enough data
8.2
10
Not enough data
6.8
12
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
8.7
13
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.6
16
Not enough data
9.2
16
Not enough data
9.1
17
Not enough data
9.4
16
Not enough data
7.8
13
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.6
14
Not enough data
9.2
15
Not enough data
8.2
12
Not enough data
Feature Not Available
Not enough data
9.5
10
Not enough data
9.1
9
Maintenance
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
Not enough data
8.5
10
Not enough data
8.3
9
Not enough data
9.6
12
Not enough data
9.3
14
Security
Not enough data
9.2
14
Not enough data
8.8
12
Device Support
Not enough data
8.7
13
Not enough data
8.8
13
Not enough data
9.0
12
Performance
Not enough data
8.5
12
Administration
9.3
20
9.3
15
9.0
21
9.4
16
9.7
24
9.1
16
Security
9.4
22
9.8
14
9.4
21
9.7
13
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Support Automation
9.7
5
Not enough data
9.7
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
8.8
8
Not enough data
8.1
8
Not enough data
9.2
8
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
9.6
8
Not enough data
8.8
8
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.6
8
Not enough data
9.2
8
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.3
14
Not enough data
9.3
15
Not enough data
8.2
13
Not enough data
Communication
9.5
37
Not enough data
9.5
33
Not enough data
6.8
19
Not enough data
9.1
27
Not enough data
9.5
30
Not enough data
Internal Use
8.6
33
Not enough data
9.4
30
Not enough data
8.4
23
Not enough data
8.2
26
Not enough data
8.1
22
Not enough data
8.7
23
Not enough data
Generative AI
9.4
8
Not enough data
Self-Service Experience
9.0
14
Not enough data
9.2
14
Not enough data
7.8
12
Not enough data
8.8
11
Not enough data
8.9
11
Not enough data
Self-Service Platform
9.8
14
Not enough data
8.8
13
Not enough data
8.3
14
Not enough data
9.1
15
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.8
8
Not enough data
9.6
8
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Glia and Surfly are categorized as Co-Browsing
Unique Categories
Glia is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Live Chat, Call Center Infrastructure (CCI), Contact Center, Customer Self-Service, AI Agents For Business Operations, AI Chatbots, and AI Voice Assistants
Reviews
Reviewers' Company Size
Glia
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Surfly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Banking
53.2%
Financial Services
35.4%
Insurance
7.6%
Oil & Energy
1.3%
Luxury Goods & Jewelry
1.3%
Other
1.3%
Financial Services
18.9%
Information Technology and Services
13.3%
Insurance
11.1%
Computer Software
7.8%
Apparel & Fashion
3.3%
Other
45.6%
Alternatives
Discussions
What is call center software for banks?
1 Comment
Official Response from Glia
Banking call center software is a specialized communication system that lets financial institutions handle customer service interactions efficiently. Banking...Read more
How easy is integrating Glia’s voice chat and AI voice solutions with existing systems?
1 Comment
Official Response from Glia
Glia offers pre-built integrations and a ChannelLess® Architecture that seamlessly connects voice, digital, and AI channels with your existing tech stack....Read more
What makes Glia’s AI voice solutions different from traditional contact center technologies?
1 Comment
Official Response from Glia
Glia’s AI voice solutions unify human and AI interactions on one platform, offering predictive routing, cognitive quality management, and AI-powered...Read more
What is Surfly used for?
1 Comment
Official Response from Surfly
Surfly is used for a variety of purposes, primarily focused on enhancing online interactions and collaboration. It is a web-based platform that provides...Read more
Surfly has no more discussions with answers
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