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At a Glance
Market Segments
Mid-Market (72.2% of reviews)
Small-Business (43.3% of reviews)
Entry-Level Pricing
$$$ Contact Us
Contact Us 200000 minutes Per Month
Glia
Star Rating
(86)4.8 out of 5
Market Segments
Mid-Market (72.2% of reviews)
Entry-Level Pricing
$$$ Contact Us
Learn more about GliaSurfly
Star Rating
(100)4.8 out of 5
Market Segments
Small-Business (43.3% of reviews)
Entry-Level Pricing
Contact Us 200000 minutes Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Glia excels in its "Co-Browsing" feature, providing seamless real-time collaboration, while Surfly's co-browsing capabilities are noted to be slightly less intuitive, making Glia a preferred choice for users needing robust collaborative tools.
- Reviewers mention that Glia's "Session Recording" feature is highly praised for its clarity and ease of access, whereas Surfly's session recording is perceived as less user-friendly, leading to some frustration among users trying to retrieve past interactions.
- G2 users highlight Glia's superior "Real Time Assistance" functionality, which allows for immediate support during customer interactions, while Surfly's real-time features are considered adequate but not as responsive, impacting user satisfaction.
- Users on G2 appreciate Glia's "File Sharing" capabilities, which are described as fast and reliable, whereas Surfly's file sharing is reported to have occasional delays, making Glia the better option for teams that rely heavily on document exchange.
- Reviewers say that Glia's "Notifications" system is more effective, providing timely updates that enhance user engagement, while Surfly's notifications are seen as less comprehensive, leading to missed opportunities for user interaction.
- Users report that Glia's "Knowledge Base" is more extensive and easier to navigate, which helps in reducing support queries, while Surfly's knowledge base is noted to be less comprehensive, resulting in users having to seek external help more often.
Pricing
Entry-Level Pricing
Glia
Glia Digital Customer Service Platform
$$$
Contact Us
Glia provides solutions for all customer interactions. To learn more about pricing for Glia's Digital-First Customer Service solutions, please contact Glia at: https://www.glia.com/contact-us
Surfly
Surf
Contact Us
200000 minutes Per Month
For instant and simple web collaboration
- Co-browsing
- Video Chat
- Screen sharing
Free Trial
Glia
No trial information availableSurfly
Free Trial is available
Ratings
Meets Requirements
9.3
52
9.3
60
Ease of Use
9.7
68
9.5
59
Ease of Setup
9.3
59
9.1
36
Ease of Admin
9.1
46
9.0
34
Quality of Support
9.5
52
9.3
57
Has the product been a good partner in doing business?
9.6
46
9.4
33
Product Direction (% positive)
9.8
50
9.0
46
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
9.2
26
Not enough data
Feature Not Available
Not enough data
9.4
29
Not enough data
9.2
28
Conferencing Options
Not enough data
9.0
24
Not enough data
9.3
25
Not enough data
9.1
28
Application Tools
Not enough data
9.1
23
Not enough data
9.2
22
Not enough data
9.3
27
Agentic AI - Screen Sharing
Not enough data
Not enough data
Quality Assurance
9.5
7
Not enough data
6.2
7
Not enough data
8.8
7
Not enough data
Engagement
6.3
8
Not enough data
5.4
8
Not enough data
Feature Not Available
Not enough data
Performance
6.4
6
Not enough data
7.6
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.3
15
Not enough data
7.2
13
Not enough data
9.6
17
Not enough data
7.8
13
Not enough data
6.5
14
Not enough data
Generative AI
7.2
6
Not enough data
Functions
8.9
14
Not enough data
9.6
14
Not enough data
9.4
11
Not enough data
8.2
10
Not enough data
6.8
12
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
8.7
13
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.6
16
Not enough data
9.2
16
Not enough data
9.1
17
Not enough data
9.4
16
Not enough data
7.8
13
Not enough data
Administration
Not enough data
9.6
14
Not enough data
9.2
15
Not enough data
8.2
12
Not enough data
Feature Not Available
Not enough data
9.5
10
Not enough data
9.1
9
Maintenance
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
Not enough data
8.5
10
Not enough data
8.3
9
Not enough data
9.6
12
Not enough data
9.3
14
Security
Not enough data
9.2
14
Not enough data
8.8
12
Device Support
Not enough data
8.7
13
Not enough data
8.8
13
Not enough data
9.0
12
Performance
Not enough data
8.5
12
Administration
9.3
20
9.3
15
9.0
21
9.4
16
9.7
24
9.1
16
Security
9.4
22
9.8
14
9.4
21
9.7
13
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Support Automation
9.7
5
Not enough data
9.7
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
8.8
8
Not enough data
8.1
8
Not enough data
9.2
8
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
9.6
8
Not enough data
8.8
8
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.6
8
Not enough data
9.2
8
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.3
14
Not enough data
9.3
15
Not enough data
8.2
13
Not enough data
Communication
9.5
37
Not enough data
9.5
33
Not enough data
6.8
19
Not enough data
9.1
27
Not enough data
9.5
30
Not enough data
Internal Use
8.6
33
Not enough data
9.4
30
Not enough data
8.4
23
Not enough data
8.2
26
Not enough data
8.1
22
Not enough data
8.7
23
Not enough data
Generative AI
9.4
8
Not enough data
Self-Service Experience
9.0
14
Not enough data
9.2
14
Not enough data
7.8
12
Not enough data
8.8
11
Not enough data
8.9
11
Not enough data
Self-Service Platform
9.8
14
Not enough data
8.8
13
Not enough data
8.3
14
Not enough data
9.1
15
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
9.8
8
Not enough data
9.6
8
Not enough data
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Glia and Surfly are categorized as Co-Browsing
Unique Categories
Reviews
Reviewers' Company Size
Glia
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Surfly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Banking
53.2%
Financial Services
35.4%
Insurance
7.6%
Oil & Energy
1.3%
Luxury Goods & Jewelry
1.3%
Other
1.3%
Financial Services
18.9%
Information Technology and Services
13.3%
Insurance
11.1%
Computer Software
7.8%
Telecommunications
3.3%
Other
45.6%
Alternatives
Discussions
Does it integrate with salesforce since in our company we had difficulties to integrate it.
1 Comment
JC
Erick.
Yes....Glia integrates with Salesforce. We can push and pull data to and from Salesforce. We can show Salesforce view in Glia Hub to agents. Glia...Read more
Glia has no more discussions with answers
What is Surfly used for?
1 Comment
Official Response from Surfly
Surfly is used for a variety of purposes, primarily focused on enhancing online interactions and collaboration. It is a web-based platform that provides...Read more
Surfly has no more discussions with answers
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