G2 reviewers report that UpGuard excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Gatekeeper. Users appreciate the continuous improvements and features like the SOC2 direct submission of questionnaires, which simplifies compliance processes.
Users say that UpGuard's implementation process is notably quick and intuitive, with many highlighting the ease of setting up the platform. In contrast, while Gatekeeper is praised for its ease of use, some users find its setup to be less straightforward, indicating a potential hurdle for new users.
Reviewers mention that UpGuard provides valuable insights through its Breachsight score, allowing teams to track security metrics effectively. This feature is particularly beneficial for presenting data to senior management, showcasing improvements in security posture.
According to verified reviews, Gatekeeper shines in contract management and access control, with users noting its automated security protocols that enhance user management efficiency. However, some users feel that it lacks the depth of features found in UpGuard, which may limit its appeal for more complex security needs.
Users highlight that UpGuard's support quality is commendable, with many appreciating the responsiveness of the product team to user feedback. In comparison, while Gatekeeper also receives positive remarks for support, it may not match the level of engagement reported by UpGuard users.
G2 reviewers indicate that both products have similar star ratings, but UpGuard's larger volume of reviews suggests a more reliable consensus on its performance. This extensive feedback reinforces UpGuard's reputation as a robust solution, while Gatekeeper's limited reviews may not provide as comprehensive a picture of user experiences.
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