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Compare Gainsight Customer Success and Influitive 
Featured Products
At a Glance
Market Segments
Mid-Market (57.6% of reviews)
Mid-Market (48.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Gainsight Customer Success
Star Rating
(1,629)4.5 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Gainsight Customer SuccessInfluitive
Star Rating
(396)4.4 out of 5
Market Segments
Mid-Market (48.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about InfluitiveGainsight Customer Success vs Influitive
When assessing the two solutions, reviewers found Influitive easier to use, set up, and administer. Reviewers also preferred doing business with Influitive overall.
- Gainsight Customer Success and Influitive both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Influitive is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Gainsight Customer Success over Influitive.
Pricing
Entry-Level Pricing
Gainsight Customer Success
No pricing availableInfluitive
No pricing availableFree Trial
Gainsight Customer Success
No trial information availableInfluitive
No trial information availableRatings
Meets Requirements
8.6
1,330
8.6
333
Ease of Use
8.0
1,362
8.6
330
Ease of Setup
6.6
702
7.7
233
Ease of Admin
6.9
625
8.4
265
Quality of Support
8.5
1,133
9.2
315
Has the product been a good partner in doing business?
8.9
635
9.1
263
Product Direction (% positive)
9.2
1,332
8.6
320
Features by Category
Customer Information
8.6
1092
|
Verified
Not enough data
8.5
1046
|
Verified
Not enough data
8.4
1038
|
Verified
Not enough data
8.2
1049
|
Verified
Not enough data
8.1
914
|
Verified
Not enough data
7.9
896
|
Verified
Not enough data
8.0
941
|
Verified
Not enough data
Predictions
8.0
927
|
Verified
Not enough data
7.4
816
|
Verified
Not enough data
8.1
888
|
Verified
Not enough data
6.8
641
|
Verified
Not enough data
Platform
8.2
1090
|
Verified
Not enough data
7.9
957
|
Verified
Not enough data
7.8
961
|
Verified
Not enough data
8.1
965
|
Verified
Not enough data
8.1
1009
|
Verified
Not enough data
8.1
1002
|
Verified
Not enough data
8.5
1006
|
Verified
Not enough data
8.6
916
|
Verified
Not enough data
8.4
1032
|
Verified
Not enough data
8.4
1004
|
Verified
Not enough data
Generative AI
7.0
290
Not enough data
7.1
291
Not enough data
Agentic AI - Customer Success
7.6
14
Not enough data
7.6
13
Not enough data
8.7
13
Not enough data
8.2
13
Not enough data
8.1
13
Not enough data
Sales Team
7.8
103
Not enough data
Feature Not Available
Not enough data
8.1
140
Not enough data
Intelligence
7.8
124
Not enough data
6.9
110
Not enough data
7.7
103
Not enough data
Mapping
7.6
112
Not enough data
8.1
124
Not enough data
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Marketing Gamification
Not enough data
8.5
57
Not enough data
9.1
43
Not enough data
8.4
50
Not enough data
8.8
62
Not enough data
8.5
61
Not enough data
7.2
43
Agentic AI - Gamification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
8.0
48
Not enough data
8.5
50
Platform
Not enough data
8.8
59
Not enough data
8.9
50
Not enough data
8.2
60
Analytics
8.8
174
Not enough data
8.6
151
Not enough data
7.9
124
Not enough data
6.8
112
Not enough data
Customization
8.1
145
Not enough data
7.7
105
Not enough data
7.6
103
Not enough data
7.6
98
Not enough data
Generative AI
7.0
47
Not enough data
7.2
49
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Sharing
Not enough data
9.1
11
|
Verified
Not enough data
9.0
10
|
Verified
Not enough data
8.3
10
|
Verified
Not enough data
8.3
11
|
Verified
Content Dashboard
Not enough data
7.8
9
|
Verified
Not enough data
7.9
8
|
Verified
Not enough data
7.5
8
|
Verified
Analytics
Not enough data
8.6
12
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
14
|
Verified
Platform
Not enough data
7.7
10
|
Verified
Not enough data
7.7
10
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Employee Advocacy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Community Building
Not enough data
8.5
55
Not enough data
8.0
48
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Community Improvement
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Analytics
Not enough data
7.9
49
Not enough data
8.7
60
Not enough data
8.0
54
Not enough data
7.5
43
Community Management
Not enough data
8.2
50
Not enough data
8.0
53
Not enough data
Not enough data
Community Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Online Community Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gainsight Customer Success and Influitive share no categories
Unique Categories
Gainsight Customer Success is categorized as Experience Management, Customer Revenue Optimization, and Customer Success
Influitive is categorized as Customer Advocacy, Online Community Management, Gamification, and Employee Advocacy
Reviews
Reviewers' Company Size
Gainsight Customer Success
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Influitive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
39.0%
Information Technology and Services
20.2%
Marketing and Advertising
3.8%
Telecommunications
3.7%
Computer & Network Security
3.4%
Other
29.9%
Computer Software
45.2%
Information Technology and Services
14.0%
E-Learning
6.2%
Marketing and Advertising
5.4%
Internet
4.1%
Other
25.1%
Alternatives
Discussions
How do we import notes from our previous history of customer data into gainsites newsfeed
2 Comments
KM
You can create a custom field on the Company object and write a rule to update that value. If you make this an editable rich text field, you can then make...Read more
What is Gainsight used for?
2 Comments
NS
Organizing information about customers to help those managing the account to document progress.Read more
What is Gainsight PX?
2 Comments
JD
Gainsight PX (Product Experience) allows you to target end users with engagements and guides based on usage analytics and other data, driving product...Read more
What kinds of components are installed? Can you connect referrals to salesforce opportunities?
1 Comment
CB
Yes, Influitive can connect with Salesforce for Referrals. The integration is specific and uses something called Salesforce for Referrals 2.0. I've worked...Read more
Being new to advocacy do you have any tips and tricks you could share to the newbies that would help us grow the advocacy :)
1 Comment
JA
Promote your program everywhere. Evangelize it to everyone in your company. Add an email signature to the bottom of your email, create a welcome video, and...Read more
Influitive has no more discussions with answers
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