Introducing G2.ai, the future of software buying.Try now
Compare Front and ServiceNow Customer Service Management 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Fin by Intercom
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Typewise
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Glia
Visit Website
At a Glance
Market Segments
Small-Business (49.3% of reviews)
Enterprise (60.6% of reviews)
Entry-Level Pricing
$25.00 1 user/month
No pricing available
Front
Star Rating
(2,393)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansServiceNow Customer Service Management
Star Rating
(237)4.4 out of 5
Market Segments
Enterprise (60.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ServiceNow Customer Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Front excels in user experience, with a clean interface that makes it easy to navigate and focus on conversations. Users appreciate the shared inbox management and internal comments, which enhance team coordination and prevent duplicate replies.
- According to verified reviews, ServiceNow Customer Service Management is praised for its efficient communication features and quick initial setup. Users highlight its ability to safeguard processes, ensuring consistent and professional customer support.
- Reviewers mention that Front has a significant advantage in overall satisfaction, reflected in its higher G2 Score and a larger number of recent reviews. This suggests that users find it more reliable and effective for their day-to-day operations compared to ServiceNow Customer Service Management.
- Users say that Front's automation features are particularly beneficial, helping to assign tasks and streamline workflows. This capability is often highlighted as a key factor in improving team productivity and organization.
- G2 reviewers note that while ServiceNow Customer Service Management offers robust data management tools, some users find it less intuitive than Front. The pre-built flows are appreciated, but there are mentions of challenges in adapting the tool to specific workflows.
- According to recent user feedback, Front's strong performance in areas like ticket collaboration and email management makes it a preferred choice for small businesses, while ServiceNow Customer Service Management is often favored by larger enterprises for its comprehensive service operations management.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
ServiceNow Customer Service Management
No pricing availableFree Trial
Front
Free Trial is available
ServiceNow Customer Service Management
Free Trial is available
Ratings
Meets Requirements
9.1
1,890
8.7
161
Ease of Use
9.1
1,906
8.4
178
Ease of Setup
8.8
688
7.9
117
Ease of Admin
8.9
471
8.4
78
Quality of Support
9.1
1,625
8.3
143
Has the product been a good partner in doing business?
9.2
457
8.5
80
Product Direction (% positive)
9.3
1,778
9.2
146
Features by Category
Ticket and Case Management
8.8
264
|
Verified
9.0
61
|
Verified
8.9
261
|
Verified
8.9
61
|
Verified
8.9
282
|
Verified
8.7
61
|
Verified
8.8
279
|
Verified
8.3
58
8.8
242
|
Verified
8.7
60
|
Verified
9.0
305
8.4
59
|
Verified
9.2
282
|
Verified
8.9
58
|
Verified
8.7
257
|
Verified
8.7
58
|
Verified
Generative AI
7.8
63
7.2
33
8.3
64
7.0
32
Agentic AI - Help Desk
7.2
29
7.3
22
7.2
29
7.3
22
7.3
29
7.3
22
Communication Channels
8.7
232
|
Verified
8.6
60
|
Verified
9.2
273
|
Verified
8.7
60
|
Verified
8.7
231
|
Verified
8.0
53
|
Verified
8.3
208
|
Verified
7.4
52
|
Verified
7.8
131
7.7
50
|
Verified
Platform
8.3
216
|
Verified
7.3
54
|
Verified
8.3
285
|
Verified
8.2
61
|
Verified
8.8
258
|
Verified
8.6
60
|
Verified
8.6
231
|
Verified
8.2
59
|
Verified
8.3
230
|
Verified
8.6
60
|
Verified
8.3
236
|
Verified
8.6
61
|
Verified
Channels
8.9
625
Not enough data
8.5
526
Not enough data
7.9
474
Not enough data
Design
8.8
648
Not enough data
8.2
530
Not enough data
8.8
743
Not enough data
8.8
705
Not enough data
8.7
562
Not enough data
Generative AI
7.8
189
Not enough data
8.0
189
Not enough data
Usability
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Not enough data
Reporting
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
805
Not enough data
8.9
812
Not enough data
9.1
791
Not enough data
9.0
830
Not enough data
Coordination Tools
8.5
725
Not enough data
8.7
705
Not enough data
8.7
644
Not enough data
Software Options
9.3
790
Not enough data
8.6
722
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Workforce Management
Not enough data
8.1
25
Not enough data
8.2
25
Not enough data
8.1
24
Not enough data
8.0
23
Not enough data
7.8
21
Administration
Not enough data
8.5
25
Not enough data
8.7
26
Not enough data
8.3
26
Not enough data
8.1
23
Not enough data
8.0
23
Conversational Platform
8.8
489
8.6
6
8.8
383
8.6
6
8.7
383
8.9
6
8.8
341
8.6
6
Support Automation
8.7
410
8.3
6
8.9
413
9.2
6
8.7
375
7.5
6
8.6
325
7.2
6
Generative AI
8.1
109
8.3
5
8.3
109
8.3
5
Sorting & Filtering
8.3
233
Not enough data
9.0
235
Not enough data
7.6
223
Not enough data
8.4
225
Not enough data
Integrations
8.0
215
Not enough data
8.4
224
Not enough data
7.4
205
Not enough data
Time Management
9.0
226
Not enough data
8.7
221
Not enough data
9.3
232
Not enough data
Generative AI
7.7
136
Not enough data
7.2
129
Not enough data
7.8
134
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Customer Support
Not enough data
7.9
13
Not enough data
7.1
12
Not enough data
8.2
13
Automation
Not enough data
8.7
13
Not enough data
8.3
13
Not enough data
8.3
13
Artificial Intelligence
Not enough data
8.5
13
Not enough data
8.2
12
Not enough data
8.1
12
Generative AI
8.3
34
8.5
10
8.3
34
8.3
9
7.8
33
8.5
9
Communication
8.7
214
|
Verified
8.3
24
|
Verified
8.9
261
|
Verified
8.9
23
|
Verified
8.9
203
8.5
24
8.9
226
|
Verified
8.4
23
8.8
147
8.2
23
Internal Use
8.3
285
|
Verified
8.2
61
|
Verified
9.2
278
|
Verified
8.6
23
|
Verified
8.9
190
8.3
21
8.8
216
8.9
24
9.5
282
|
Verified
8.5
24
|
Verified
8.8
216
|
Verified
8.5
24
|
Verified
Generative AI
7.7
31
6.9
21
Self-Service Experience
8.2
53
7.9
43
8.4
51
7.8
39
7.9
51
7.4
39
8.2
49
6.4
38
8.3
48
7.7
40
Self-Service Platform
8.0
48
8.0
42
8.3
48
8.0
41
8.0
48
7.6
39
8.1
46
8.0
41
Agentic AI - Customer Self-Service
9.3
7
6.6
15
9.5
7
7.0
15
9.3
7
7.2
15
9.8
7
7.1
15
9.5
7
7.3
15
9.5
7
7.2
15
9.5
7
7.1
15
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by 2.2)
195
6.9
7
8.8
158
9.0(won by 0.2)
7
8.8(won by 1.5)
171
7.3
5
Channels
9.5(won by 0.1)
239
9.4
6
9.1(won by 1.4)
191
7.7
5
8.8(won by 1.1)
181
7.7
5
8.4(won by 1.1)
131
7.3
5
9.1(won by 1.6)
157
7.5
6
Insight
8.9(won by 1.7)
140
7.2
6
8.7(won by 1.8)
158
6.9
6
8.8(won by 1.0)
138
7.8
6
9.0(won by 0.7)
153
8.3
7
Generative AI
7.5
29
Not enough data
7.6
30
Not enough data
Categories
Categories
Shared Categories
Front and ServiceNow Customer Service Management are categorized as Conversational Support, Live Chat, Social Customer Service, Customer Self-Service, Digital Customer Service Platforms, and Help Desk
Unique Categories
Front is categorized as Customer Communications Management, Email Client, Complaint Management, Email Management, and Shared Inbox
ServiceNow Customer Service Management is categorized as Customer Service Automation and Contact Center Workforce
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow Customer Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.1%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.0%
Information Technology and Services
35.8%
Telecommunications
5.8%
Computer Software
5.8%
Financial Services
4.4%
Hospital & Health Care
4.0%
Other
44.2%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
