Compare Front and Juphy 
At a Glance
Market Segments
Small-Business (49.3% of reviews)
Small-Business (95.7% of reviews)
Entry-Level Pricing
$25.00 1 user/month
$25.00 1 Per User Per Month
Front
Star Rating
(2,432)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansJuphy
Star Rating
(94)4.6 out of 5
Market Segments
Small-Business (95.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$25.00 1 Per User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Front excels in user experience, with many praising its user-friendly interface and features like internal commenting, which allows team members to @mention each other directly in email threads, streamlining communication and enhancing workflow.
- Users say Juphy shines in its ability to consolidate responses from various social media channels into a single interface, making it a huge time-saver for customer support and lead generation, as it eliminates the need to switch between different platforms.
- According to verified reviews, Front has a significantly higher overall satisfaction score, reflecting its robust capabilities and features such as AI integration and shared drafts, which help teams stay aligned on complex tasks.
- Reviewers mention that while Juphy offers excellent filtering options for social media interactions, it lacks some of the advanced features found in Front, which may limit its effectiveness for teams needing more comprehensive tools for email and task management.
- Users highlight that Front's implementation process is quick and intuitive, with many appreciating the onboarding experience that helps new users get up to speed rapidly, whereas Juphy, despite its ease of setup, may not provide the same depth of functionality for email management.
- G2 reviewers note that while both platforms offer quality support, Front's higher volume of recent reviews suggests a more established presence in the market, which may translate to more reliable updates and feature enhancements based on user feedback.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Juphy
Starter
$25.00
1 Per User Per Month
For growing businesses with small teams that need a shared view of customer engagement across all communication platforms (social media and reviews)
- Up to 5 Channels
- 6 Months History
- Team Collaboration
Free Trial
Front
Free Trial is available
Juphy
Free Trial is available
Ratings
Meets Requirements
9.1
1,912
8.6
52
Ease of Use
9.1
1,928
9.0
56
Ease of Setup
8.8
712
9.5
39
Ease of Admin
8.9
476
9.2
40
Quality of Support
9.1
1,644
9.2
54
Has the product been a good partner in doing business?
9.2
462
9.6
37
Product Direction (% positive)
9.3
1,799
9.8
48
Features by Category
Ticket and Case Management
8.8
267
|
Verified
Not enough data
8.9
266
|
Verified
Not enough data
8.9
289
|
Verified
Not enough data
8.8
283
|
Verified
Not enough data
8.8
243
|
Verified
Not enough data
9.0
308
Not enough data
9.2
287
|
Verified
Not enough data
8.7
260
|
Verified
Not enough data
Generative AI
7.8
63
Not enough data
8.2
63
Not enough data
Agentic AI - Help Desk
7.1
28
Not enough data
7.1
28
Not enough data
7.2
28
Not enough data
Communication Channels
8.7
233
|
Verified
Not enough data
9.2
280
|
Verified
Not enough data
8.7
234
|
Verified
Not enough data
8.3
210
|
Verified
Not enough data
7.8
131
Not enough data
Platform
8.3
217
|
Verified
Not enough data
8.4
287
|
Verified
Not enough data
8.8
259
|
Verified
Not enough data
8.5
231
|
Verified
Not enough data
8.3
230
|
Verified
Not enough data
8.3
236
|
Verified
Not enough data
Channels
8.9
630
Not enough data
8.6
528
Not enough data
7.9
476
Not enough data
Design
8.8
651
Not enough data
8.2
533
Not enough data
8.8
748
Not enough data
8.8
711
Not enough data
8.7
564
Not enough data
Generative AI
7.8
191
Not enough data
8.0
191
Not enough data
Usability
8.8
66
Not enough data
8.8
64
Not enough data
8.9
67
Not enough data
Reporting
8.2
63
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
812
Not enough data
8.9
817
Not enough data
9.1
795
Not enough data
9.0
836
Not enough data
Coordination Tools
8.5
730
Not enough data
8.7
709
Not enough data
8.7
648
Not enough data
Software Options
9.3
795
Not enough data
8.6
726
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Conversational Platform
8.8
491
Not enough data
8.8
384
Not enough data
8.7
385
Not enough data
8.8
343
Not enough data
Support Automation
8.7
413
Not enough data
8.9
415
Not enough data
8.7
378
Not enough data
8.6
327
Not enough data
Generative AI
8.1
108
Not enough data
8.2
108
Not enough data
Sorting & Filtering
8.3
235
Not enough data
9.1
238
Not enough data
7.6
224
Not enough data
8.4
230
Not enough data
Integrations
8.0
220
Not enough data
8.5
230
Not enough data
7.4
208
Not enough data
Time Management
9.0
231
Not enough data
8.7
224
Not enough data
9.3
240
Not enough data
Generative AI
7.7
138
Not enough data
7.2
129
Not enough data
7.9
136
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Generative AI
8.3
34
Not enough data
8.3
34
Not enough data
7.8
33
Not enough data
Communication
8.7
218
|
Verified
Not enough data
9.0
267
|
Verified
Not enough data
8.9
208
Not enough data
8.9
231
|
Verified
Not enough data
8.8
150
Not enough data
Internal Use
8.4
287
|
Verified
Not enough data
9.2
283
|
Verified
Not enough data
8.8
194
Not enough data
8.8
220
Not enough data
9.5
288
|
Verified
Not enough data
8.8
221
|
Verified
Not enough data
Generative AI
7.7
30
Not enough data
Self-Service Experience
8.3
55
Not enough data
8.5
53
Not enough data
8.0
53
Not enough data
8.2
51
Not enough data
8.4
50
Not enough data
Self-Service Platform
8.0
50
Not enough data
8.4
50
Not enough data
8.0
50
Not enough data
8.1
48
Not enough data
Agentic AI - Customer Self-Service
9.2
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.7
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by 0.4)
196
8.7
20
8.8(won by 0.8)
160
8.0
21
8.8(won by 1.0)
172
7.8
19
Channels
9.5(won by 1.6)
241
7.9
25
9.1(tied score)
192
9.1(tied score)
30
8.8(won by 2.1)
183
6.7
17
8.4(won by 2.1)
133
6.3
12
9.1(won by 2.2)
158
6.9
15
Insight
8.9(won by default)
140
Feature Not Available
8.7(won by 0.5)
160
8.2
20
8.8(won by default)
138
Feature Not Available
9.0(won by 1.3)
155
7.7
24
Generative AI
7.5
29
Not enough data
7.6
30
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Front and Juphy are categorized as Social Customer Service
Unique Categories
Juphy has no unique categories
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Juphy
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.3%
Marketing and Advertising
26.1%
Education Management
8.7%
Computer Software
6.5%
Professional Training & Coaching
6.5%
E-Learning
5.4%
Other
46.7%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
What is Juphy used for?
1 Comment
LC
It is a tool that allows all your social media interaction sit in one platform.
It can also be easily integrated to your crm tool Read more
Juphy has no more discussions with answers
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