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Compare FreshChat and Lime Connect (formerly Userlike) 
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At a Glance
Market Segments
Small-Business (58.9% of reviews)
Small-Business (79.6% of reviews)
Entry-Level Pricing
$0.00
€0.00
FreshChat
Star Rating
(488)4.4 out of 5
Market Segments
Small-Business (58.9% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansLime Connect (formerly Userlike)
Star Rating
(453)4.4 out of 5
Market Segments
Small-Business (79.6% of reviews)
Pros & Cons
Entry-Level Pricing
€0.00
Browse all 4 pricing plansFreshChat vs Lime Connect (formerly Userlike)
When assessing the two solutions, reviewers found FreshChat easier to use and administer. Reviewers also felt that FreshChat was easier to do business with overall. However, reviewers felt that the products are equally easy to set up.
- Reviewers felt that FreshChat meets the needs of their business better than Lime Connect (formerly Userlike).
- When comparing quality of ongoing product support, reviewers felt that FreshChat is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of FreshChat over Lime Connect (formerly Userlike).
Pricing
Entry-Level Pricing
Lime Connect (formerly Userlike)
Free
€0.00
Simple chat setup for your website.
- 1 Widget
- 1 Seat
- All the core features:
Free Trial
FreshChat
Free Trial is available
Lime Connect (formerly Userlike)
Free Trial is available
Ratings
Meets Requirements
8.7
397
8.5
347
Ease of Use
9.1
399
8.7
348
Ease of Setup
8.8
253
8.8
261
Ease of Admin
9.0
243
8.5
266
Quality of Support
8.8
391
8.6
285
Has the product been a good partner in doing business?
8.8
239
8.6
235
Product Direction (% positive)
9.0
399
8.9
328
Features by Category
Messenger
8.9
43
|
Verified
Feature Not Available
8.4
45
|
Verified
7.2
9
9.4
48
|
Verified
8.5
17
|
Verified
9.1
48
|
Verified
8.2
15
Channels
8.7
38
|
Verified
8.1
6
9.0
45
|
Verified
8.3
17
|
Verified
8.8
32
7.5
6
9.0
32
|
Verified
Feature Not Available
8.9
37
|
Verified
6.7
7
Customers
9.0
41
|
Verified
Feature Not Available
8.8
43
|
Verified
7.4
13
|
Verified
8.6
44
|
Verified
7.6
12
|
Verified
8.9
38
|
Verified
8.1
13
|
Verified
8.9
38
|
Verified
Feature Not Available
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.5
102
8.2
17
8.6
104
8.1
16
8.9
102
8.3
16
8.7
99
8.2
16
8.6
83
Feature Not Available
Platform
9.2
105
8.8
18
8.9
99
8.3
17
8.8
100
8.2
16
8.5
98
8.2
16
8.4
78
Feature Not Available
9.0
93
8.0
16
8.8
94
7.9
18
Generative AI
8.4
42
Not enough data
8.6
42
Not enough data
Conversational Platform
8.6
148
Feature Not Available
Feature Not Available
7.8
25
8.5
127
Feature Not Available
8.6
111
8.0
17
Support Automation
8.6
133
7.9
28
8.6
135
Feature Not Available
8.5
134
8.0
26
8.8
116
7.8
15
Generative AI
8.5
61
7.7
5
8.5
61
7.3
5
Generative AI
8.5
73
Not enough data
8.6
72
Not enough data
7.8
73
Not enough data
Communication
9.2
279
|
Verified
8.6
120
|
Verified
8.5
292
|
Verified
8.2
124
|
Verified
8.4
202
|
Verified
8.2
57
8.9
247
|
Verified
Feature Not Available
8.2
138
|
Verified
8.5
35
|
Verified
Internal Use
8.5
273
|
Verified
8.2
112
|
Verified
8.7
268
|
Verified
8.3
94
|
Verified
8.4
221
|
Verified
8.1
84
|
Verified
8.7
256
|
Verified
8.3
89
|
Verified
9.0
248
|
Verified
8.2
88
|
Verified
8.5
253
|
Verified
8.2
92
|
Verified
Generative AI
8.9
33
Not enough data
Self-Service Experience
8.9
92
Not enough data
8.7
93
Not enough data
8.4
80
Not enough data
8.5
67
Not enough data
8.6
69
Not enough data
Self-Service Platform
9.1
74
Not enough data
8.9
77
Not enough data
8.0
68
Not enough data
8.8
77
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.2(won by default)
23
Not enough data
9.5(won by default)
23
Not enough data
Process
9.4(won by default)
43
Feature Not Available
9.4(won by default)
48
Feature Not Available
9.2(won by 1.1)
42
8.1
13
Channels
9.2(won by default)
50
Feature Not Available
9.2(won by 1.9)
53
7.3
14
9.5(won by 0.9)
53
8.6
27
9.0(won by 0.4)
43
8.6
7
9.3(won by 1.0)
44
8.3
20
Insight
9.2(won by 1.3)
41
7.9
14
8.9(won by 1.2)
49
7.7
16
9.2(won by default)
46
Feature Not Available
9.1(won by default)
48
Feature Not Available
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
FreshChat and Lime Connect (formerly Userlike) are categorized as Conversational Marketing, Conversational Support, Chatbots, Social Customer Service, and Live Chat
Unique Categories
FreshChat is categorized as Customer Self-Service and AI Customer Support Agents
Lime Connect (formerly Userlike) is categorized as WhatsApp Marketing
Reviews
Reviewers' Company Size
FreshChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Lime Connect (formerly Userlike)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.3%
Computer Software
9.8%
Consumer Services
8.1%
Financial Services
5.7%
Retail
4.8%
Other
61.3%
Computer Software
7.7%
Marketing and Advertising
7.5%
Information Technology and Services
7.5%
Internet
6.6%
Leisure, Travel & Tourism
3.4%
Other
67.3%
Alternatives
Discussions
How do I set up a chat bot to respond to FAQ's automatically?
3 Comments
Official Response from FreshChat
We have no code easy to use bot builders to help you set up powerful chatbots. You can refer to these solution articles to help you build one. You can also...Read more
Can we see the ticket details and the possibility of modification ?
2 Comments
Official Response from FreshChat
No, you can't modify ticker details from FreshchatRead more
What are the advanced Whatsapp integration features that we can use besides incoming chats?
1 Comment
Official Response from FreshChat
You can also run proactive campaigns using WhatsApp. Please refer to this link for more details- https://bit.ly/3vCWmBVRead more
Hoow can i use the link in my buttons? I need to shift it elsewhere on my website..
1 Comment
PV
Hi Sezare,
Thanks for reaching out!
To move the chat button, you can use the position and offset function in the widget editor. You can enter the...Read more
Can the response time be improved between the request and the receipt of the notification?
1 Comment
PV
Hello Samuel,
The time between receiving the request and receiving the notification is influenced by various factors, such as the Internet connection and...Read more
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