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Compare FreshChat and QuickReply.ai 
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At a Glance
Market Segments
Small-Business (58.9% of reviews)
Small-Business (69.4% of reviews)
Entry-Level Pricing
$0.00
Starting at $39.00 1 Additional Agent Per Month
FreshChat
Star Rating
(488)4.4 out of 5
Market Segments
Small-Business (58.9% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansQuickReply.ai
Star Rating
(65)4.8 out of 5
Market Segments
Small-Business (69.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $39.00 1 Additional Agent Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that FreshChat excels in user-friendliness, with many users highlighting its simplicity and quick setup. One user mentioned, "I like Freshchat because it is easy to use and quick to set up," which reflects a common sentiment among those who appreciate its intuitive interface.
- Users say QuickReply.ai stands out for its professional responses and automation capabilities. Reviewers appreciate the platform's ability to automate workflow messages, making customer service management much easier. One user noted, "The ability to automate workflow messages and broadcasting messaging makes customer service control much easier."
- According to verified reviews, FreshChat provides a comprehensive view of customer interactions, which users find beneficial for handling complaints and queries effectively. A user shared, "The tool provides all customer information on the same page," emphasizing its utility in customer support scenarios.
- Reviewers mention that QuickReply.ai offers exceptional customer support, with many users praising the team's technical competence and clarity. One user remarked, "good customer support, ease of use, ease of integration," indicating a strong overall experience with the platform.
- G2 reviewers highlight that FreshChat is particularly favored by small businesses, with a significant portion of its user base coming from this segment. This focus allows it to cater effectively to the unique needs of smaller operations, as noted by users who find it well-suited for their scale.
- Users report that while FreshChat has a robust feature set, QuickReply.ai's higher ratings in areas like customization and control make it a more flexible option for businesses looking to tailor their chatbot experience. One user stated, "QuickReply has been one of the good and reliable AI-enabled chatbot platforms," showcasing its adaptability.
Pricing
Entry-Level Pricing
QuickReply.ai
Starter
Starting at $39.00
1 Additional Agent Per Month
An entry-level option ideal for small businesses, offering basic features, limited flows, and Integrations.
- Additional Agents - $10 / mo per agent
- Website Bot
- FB Messenger Bot
Free Trial
FreshChat
Free Trial is available
QuickReply.ai
No trial information availableRatings
Meets Requirements
8.7
397
9.6
57
Ease of Use
9.1
399
9.5
60
Ease of Setup
8.8
253
9.4
51
Ease of Admin
9.0
243
9.4
26
Quality of Support
8.8
391
10.0
56
Has the product been a good partner in doing business?
8.8
239
9.7
26
Product Direction (% positive)
9.0
399
9.2
58
Features by Category
Messenger
8.9
43
|
Verified
Not enough data
8.4
45
|
Verified
Not enough data
9.4
48
|
Verified
Not enough data
9.1
48
|
Verified
Not enough data
Channels
8.7
38
|
Verified
Not enough data
9.0
45
|
Verified
Not enough data
8.8
32
Not enough data
9.0
32
|
Verified
Not enough data
8.9
37
|
Verified
Not enough data
Customers
9.0
41
|
Verified
Not enough data
8.8
43
|
Verified
Not enough data
8.6
44
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.5
102
9.2
39
8.6
104
9.1
37
8.9
102
9.1
38
8.7
99
9.1
37
8.6
83
9.1
34
Platform
9.2
105
9.0
36
8.9
99
9.1
37
8.8
100
8.8
36
8.5
98
8.6
36
8.4
78
8.5
32
9.0
93
8.8
35
8.8
94
9.2
34
Generative AI
8.4
42
7.9
14
8.6
42
8.0
14
Conversational Platform
8.6
148
Not enough data
Feature Not Available
Not enough data
8.5
127
Not enough data
8.6
111
Not enough data
Support Automation
8.6
133
Not enough data
8.6
135
Not enough data
8.5
134
Not enough data
8.8
116
Not enough data
Generative AI
8.5
61
Not enough data
8.5
61
Not enough data
Generative AI
8.5
73
Not enough data
8.6
72
Not enough data
7.8
73
Not enough data
Communication
9.2
279
|
Verified
Not enough data
8.5
292
|
Verified
Not enough data
8.4
202
|
Verified
Not enough data
8.9
247
|
Verified
Not enough data
8.2
138
|
Verified
Not enough data
Internal Use
8.5
273
|
Verified
Not enough data
8.7
268
|
Verified
Not enough data
8.4
221
|
Verified
Not enough data
8.7
256
|
Verified
Not enough data
9.0
248
|
Verified
Not enough data
8.5
253
|
Verified
Not enough data
Generative AI
8.9
33
Not enough data
Self-Service Experience
8.9
92
Not enough data
8.7
93
Not enough data
8.4
80
Not enough data
8.5
67
Not enough data
8.6
69
Not enough data
Self-Service Platform
9.1
74
Not enough data
8.9
77
Not enough data
8.0
68
Not enough data
8.8
77
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.2(won by default)
23
Not enough data
9.5(won by default)
23
Not enough data
Process
9.4(won by default)
43
Not enough data
9.4(won by default)
48
Not enough data
9.2(won by default)
42
Not enough data
Channels
9.2(won by default)
50
Not enough data
9.2(won by default)
53
Not enough data
9.5(won by default)
53
Not enough data
9.0(won by default)
43
Not enough data
9.3(won by default)
44
Not enough data
Insight
9.2(won by default)
41
Not enough data
8.9(won by default)
49
Not enough data
9.2(won by default)
46
Not enough data
9.1(won by default)
48
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
8.8
24
Not enough data
9.4
24
Not enough data
9.3
23
Not enough data
9.3
25
Not enough data
9.4
24
Not enough data
9.5
22
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
9.3
22
Not enough data
9.5
23
Not enough data
9.6
21
Not enough data
9.2
22
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
FreshChat and QuickReply.ai are categorized as Chatbots
Unique Categories
FreshChat is categorized as Conversational Marketing, Conversational Support, Social Customer Service, Live Chat, Customer Self-Service, and AI Customer Support Agents
QuickReply.ai is categorized as WhatsApp Marketing
Reviews
Reviewers' Company Size
FreshChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
QuickReply.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.3%
Computer Software
9.8%
Consumer Services
8.1%
Financial Services
5.7%
Retail
4.8%
Other
61.3%
Apparel & Fashion
14.5%
Retail
12.9%
Cosmetics
8.1%
Manufacturing
4.8%
Health, Wellness and Fitness
4.8%
Other
54.8%
Alternatives
Discussions
How do I set up a chat bot to respond to FAQ's automatically?
3 Comments
Official Response from FreshChat
We have no code easy to use bot builders to help you set up powerful chatbots. You can refer to these solution articles to help you build one. You can also...Read more
Can we see the ticket details and the possibility of modification ?
2 Comments
Official Response from FreshChat
No, you can't modify ticker details from FreshchatRead more
What are the advanced Whatsapp integration features that we can use besides incoming chats?
1 Comment
Official Response from FreshChat
You can also run proactive campaigns using WhatsApp. Please refer to this link for more details- https://bit.ly/3vCWmBVRead more
QuickReply.ai has no more discussions with answers
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