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Compare Freshservice and Xurrent 
At a Glance
Market Segments
Mid-Market (62.1% of reviews)
Enterprise (54.3% of reviews)
Entry-Level Pricing
$19.00
No pricing available
Freshservice
Star Rating
(1,306)4.6 out of 5
Market Segments
Mid-Market (62.1% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansXurrent
Star Rating
(87)4.6 out of 5
Market Segments
Enterprise (54.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about XurrentSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshservice excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Xurrent. Users appreciate its intuitive interface and comprehensive feature set, which streamlines customer support and incident management.
- According to verified reviews, Freshservice has a robust implementation process, with users highlighting its quick onboarding and ease of setup. In contrast, while Xurrent is noted for its ease of configuration, it lacks the same level of user feedback regarding implementation speed.
- Users say that Freshservice's versatility in supporting multiple departments beyond IT is a standout feature. One reviewer mentioned consolidating three separate apps into a single platform, showcasing its adaptability, whereas Xurrent, while praised for its clear interface, does not offer the same breadth of functionality.
- Reviewers mention that Freshservice provides excellent support quality, with a score that reflects its responsiveness and helpfulness. In comparison, Xurrent's support is rated similarly, but users have not highlighted it as a key differentiator, suggesting it may not be as prominent in user experiences.
- G2 reviewers highlight Freshservice's strong reporting and analytics capabilities, which help users track SLAs effectively. Xurrent also offers reporting features, but users have noted that Freshservice's tools are more comprehensive and user-friendly.
- According to recent user feedback, Freshservice's ticketing system is highly regarded, with users praising its automation features for ticket routing and prioritization. Xurrent's ticketing system is functional but does not receive the same level of enthusiasm, indicating that Freshservice may provide a more efficient experience for daily operations.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
Xurrent
No pricing availableFree Trial
Freshservice
Free Trial is available
Xurrent
Free Trial is available
Ratings
Meets Requirements
8.9
1,167
8.9
69
Ease of Use
9.2
1,169
9.1
70
Ease of Setup
8.8
952
8.7
49
Ease of Admin
9.0
956
8.6
48
Quality of Support
9.0
1,127
9.1
68
Has the product been a good partner in doing business?
9.1
931
9.2
47
Product Direction (% positive)
9.5
1,154
9.8
64
Features by Category
Administration
8.6
320
|
Verified
8.6
41
8.4
345
|
Verified
8.1
40
8.4
373
|
Verified
8.2
42
Service Desk
9.4
402
|
Verified
8.8
42
9.1
377
|
Verified
8.4
42
8.8
369
|
Verified
8.8
42
Management
8.5
312
|
Verified
8.3
40
8.9
319
|
Verified
8.9
38
8.8
283
|
Verified
8.6
33
8.5
286
|
Verified
8.5
36
8.2
230
|
Verified
8.0
32
Functionality
9.4
333
|
Verified
9.3
42
8.7
271
|
Verified
7.7
33
8.7
268
|
Verified
8.0
34
8.8
303
|
Verified
8.5
41
Agentic AI - IT Service Management (ITSM) Tools
8.0
9
Not enough data
7.8
9
Not enough data
8.0
9
Not enough data
7.6
9
Not enough data
7.4
9
Not enough data
8.1
9
Not enough data
8.3
9
Not enough data
Monitoring
8.3
267
|
Verified
7.1
36
8.6
303
|
Verified
8.5
37
8.8
320
|
Verified
8.4
40
6.1
25
Not enough data
Management Tools
9.1
341
|
Verified
9.0
42
8.9
331
8.9
39
8.5
295
|
Verified
8.5
40
Generative AI
7.8
136
8.7
13
7.8
135
8.9
12
Agentic AI - Incident Management
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Generative AI
7.2
75
Not enough data
Self-Service Experience
8.4
136
Not enough data
8.7
132
Not enough data
7.1
112
Not enough data
7.6
114
Not enough data
8.2
133
Not enough data
Self-Service Platform
8.5
134
Not enough data
8.7
138
Not enough data
7.1
107
Not enough data
8.1
129
Not enough data
Agentic AI - Customer Self-Service
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Not enough data
Generative AI
7.7
70
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Incident Management
9.1
736
8.6
49
8.9
739
8.3
47
9.0
792
8.1
50
8.6
728
8.5
48
8.6
693
8.6
48
Reporting
8.6
774
8.2
47
8.2
637
7.9
49
8.2
616
7.6
38
Access & Usability
8.4
702
7.8
44
8.9
725
8.7
48
8.5
550
8.4
44
8.7
562
8.7
35
Agentic AI - Service Desk
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
Analysis
7.6
175
Feature Not Available
Platform
8.3
231
8.9
28
8.2
214
8.5
28
8.7
257
8.8
31
8.4
285
8.2
32
8.7
317
8.5
34
Security
7.8
180
7.9
25
7.0
109
7.2
24
7.5
168
Feature Not Available
8.9
285
9.3
32
8.8
288
9.1
34
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshservice and Xurrent are categorized as IT Service Management (ITSM) Tools, Incident Management, Enterprise IT Management, and Service Desk
Unique Categories
Freshservice is categorized as IT Alerting and Customer Self-Service
Xurrent has no unique categories
Reviews
Reviewers' Company Size
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Xurrent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.7%
Computer Software
5.5%
Construction
4.5%
Education Management
3.6%
Hospital & Health Care
3.4%
Other
63.3%
Information Technology and Services
27.2%
Insurance
8.6%
Automotive
6.2%
Consulting
4.9%
Hospital & Health Care
4.9%
Other
48.1%
Alternatives
Discussions
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
Xurrent has no discussions with answers
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