Compare Freshservice and Xurrent

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Enterprise Service Management Most organizations have already realized that their people are more productive when they can quickly get help when they need it. That is why modern organizations offer a single self-service portal where their employees can get support from IT, HR, Finance, Marketing, Legal, Facilities Management, etc. The Premium plan is there for any organization that is ready to expand beyond the traditional self-service support that IT departments provide. The Premium plan includes the ability to set up a directory account so that the organization structure, employee and site information is maintained centrally and does not require any effort from the different departments that offer support. Xurrent’s unique directory account feature is also valuable for multinationals that have, for example, an IT and HR department in multiple countries, as well as a shared services organization for Finance. Organizations eager to automate manual tasks will find the Automation Rules functionality of the Premium plan compelling. Using Xurrent, they are able to identify the administrative tasks that are performed frequently and require a significant manual effort. The cost of this effort can then be eliminated using Xurrent’s automation capabilities. Pricing for this plan depends primarily on the number of users and the procurement process of the organization. Special discounts are available for higher education, governments and NGOs. To request a quote, please submit your company email address and a telephone number. A representative from Xurrent will contact you within 2 business days to understand the scope of your organization’s service management needs and its procurement process requirements.