Compare Freshservice and HashiCorp Terraform 
At a Glance
Market Segments
Mid-Market (62.1% of reviews)
Mid-Market (37.2% of reviews)
Entry-Level Pricing
$19.00
No pricing available
Freshservice
Star Rating
(1,317)4.6 out of 5
Market Segments
Mid-Market (62.1% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansHashiCorp Terraform
Star Rating
(99)4.7 out of 5
Market Segments
Mid-Market (37.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HashiCorp TerraformSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshservice excels in user satisfaction, boasting a significantly higher overall score compared to Hashicorp Terraform. Users appreciate its intuitive interface and comprehensive suite of tools that streamline customer support and IT management.
- According to verified reviews, Freshservice has a much larger user base, with over 1,200 reviews compared to Terraform's 93. This suggests that Freshservice's features and performance are well-tested and trusted by a broader audience.
- Users say that Freshservice offers a quick and easy implementation process, with many highlighting the intuitive onboarding wizard that helps teams get started without a steep learning curve. In contrast, Terraform, while powerful, may require more technical expertise to set up effectively.
- Reviewers mention that Freshservice provides excellent support quality, with many users noting the responsiveness and helpfulness of the support team. This is particularly beneficial for organizations that need reliable assistance, whereas Terraform users have reported mixed experiences with support quality.
- Users appreciate Freshservice's versatility, as it supports multiple departments beyond just IT, allowing for a consolidated approach to ticketing and support. This flexibility is a standout feature that many users find beneficial, while Terraform is primarily focused on infrastructure management, which may limit its appeal for broader organizational needs.
- According to recent feedback, both products have strong capabilities in their respective areas, but Freshservice shines in ease of use and administrative tasks, making it more accessible for non-technical users. Terraform, while praised for its infrastructure as code capabilities, may present a steeper learning curve for those unfamiliar with coding and cloud management.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
HashiCorp Terraform
No pricing availableFree Trial
Freshservice
Free Trial is available
HashiCorp Terraform
Free Trial is available
Ratings
Meets Requirements
8.9
1,173
9.0
72
Ease of Use
9.2
1,176
8.6
72
Ease of Setup
8.8
960
9.1
38
Ease of Admin
9.0
959
8.9
32
Quality of Support
9.0
1,133
8.1
60
Has the product been a good partner in doing business?
9.1
934
9.0
27
Product Direction (% positive)
9.5
1,160
9.3
65
Features by Category
Operations
Not enough data
8.9
6
Not enough data
9.7
6
Not enough data
9.2
6
Not enough data
9.7
6
Cost Optimization
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.2
6
Administration
Not enough data
9.2
6
Not enough data
9.0
5
Not enough data
8.9
6
Agentic AI - Cloud Cost Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.6
321
|
Verified
Not enough data
8.4
345
|
Verified
Not enough data
8.4
374
|
Verified
Not enough data
Service Desk
9.4
403
|
Verified
Not enough data
9.1
376
|
Verified
Not enough data
8.8
369
|
Verified
Not enough data
Management
8.5
313
|
Verified
Not enough data
8.9
318
|
Verified
Not enough data
8.8
282
|
Verified
Not enough data
8.5
286
|
Verified
Not enough data
8.1
229
|
Verified
Not enough data
Functionality
9.4
334
|
Verified
Not enough data
8.7
270
|
Verified
Not enough data
8.7
267
|
Verified
Not enough data
8.8
304
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.9
8
Not enough data
6.9
8
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
8.1
9
Not enough data
8.0
9
Not enough data
Administration
Not enough data
9.0
29
Not enough data
8.8
32
Not enough data
7.4
27
Not enough data
8.4
32
Automation
Not enough data
9.1
33
Not enough data
9.1
33
Not enough data
9.2
33
Not enough data
9.5
39
IT Management
Not enough data
9.1
33
Not enough data
9.6
38
Not enough data
8.7
31
Monitoring
8.3
268
|
Verified
Not enough data
8.6
304
|
Verified
Not enough data
8.8
321
|
Verified
Not enough data
6.1
26
Not enough data
Management Tools
9.0
342
|
Verified
Not enough data
8.9
332
Not enough data
8.5
296
|
Verified
Not enough data
Generative AI
7.8
137
Not enough data
7.8
136
Not enough data
Agentic AI - Incident Management
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.2
76
Not enough data
Self-Service Experience
8.4
138
Not enough data
8.7
133
Not enough data
7.1
113
Not enough data
7.6
115
Not enough data
8.2
134
Not enough data
Self-Service Platform
8.5
135
Not enough data
8.7
139
Not enough data
7.1
107
Not enough data
8.1
129
Not enough data
Agentic AI - Customer Self-Service
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Not enough data
Generative AI
7.7
70
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Incident Management
9.1
737
Not enough data
8.9
740
Not enough data
9.0
794
Not enough data
8.6
730
Not enough data
8.6
694
Not enough data
Reporting
8.6
775
Not enough data
8.2
638
Not enough data
8.2
617
Not enough data
Access & Usability
8.4
703
Not enough data
8.9
726
Not enough data
8.5
551
Not enough data
8.7
563
Not enough data
Agentic AI - Service Desk
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
Analysis
7.6
175
7.0
5
Platform
8.3
231
6.3
5
8.2
214
8.3
5
8.7
257
9.0
5
8.4
285
Not enough data
8.7
317
7.7
5
Security
7.8
180
Not enough data
7.0
109
8.7
5
7.5
168
Not enough data
8.9
285
9.0
5
8.8
288
8.7
5
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshservice and HashiCorp Terraform are categorized as Enterprise IT Management and Configuration Management
Unique Categories
Freshservice is categorized as IT Service Management (ITSM) Tools, IT Asset Management, IT Alerting, Incident Management, Service Desk, and Customer Self-Service
HashiCorp Terraform is categorized as Build Automation, Cloud Infrastructure Automation, and Cloud Cost Management
Reviews
Reviewers' Company Size
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HashiCorp Terraform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.7%
Computer Software
5.5%
Construction
4.5%
Education Management
3.6%
Hospital & Health Care
3.5%
Other
63.2%
Information Technology and Services
28.0%
Computer Software
24.7%
Computer & Network Security
5.4%
Financial Services
4.3%
Internet
3.2%
Other
34.4%
Alternatives
Discussions
How has your experience been with Freshservice support?
12 Comments
PB
So far, great. I've only worked with them twice, but both times the answer came back within 24 hours.Read more
What is Freshservice used for?
3 Comments
AN
We use it as a ticketing tool that helps us manage requests and assign them to specified employees for resolution. It also helps us track our service...Read more
Whats the best way to populate our inventory?
3 Comments
DO
Hello, honestly that was the only thing I had issue with Fresh Service, there are different ways to do inventory on it, but none are perfect.
Option 1 using...Read more
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