Introducing G2.ai, the future of software buying.Try now
Compare Freshdesk and Whereby Meetings 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Fin by Intercom
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Typewise
Visit Website
At a Glance
Market Segments
Small-Business (48.4% of reviews)
Small-Business (78.0% of reviews)
Entry-Level Pricing
$15.00 Per Month
Free Per Month
Freshdesk
Star Rating
(3,611)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 Per Month
Free Trial is available
Browse all 3 pricing plansWhereby Meetings
Star Rating
(1,151)4.6 out of 5
Market Segments
Small-Business (78.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Browse all 6 pricing plansFreshdesk vs Whereby Meetings
When assessing the two solutions, reviewers found Whereby Meetings easier to use, set up, and administer. Reviewers also preferred doing business with Whereby Meetings overall.
- Reviewers felt that Whereby Meetings meets the needs of their business better than Freshdesk.
- When comparing quality of ongoing product support, reviewers felt that Whereby Meetings is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Freshdesk over Whereby Meetings.
Pricing
Entry-Level Pricing
Freshdesk
Growth
$15.00
Per Month
Everything in FREE plus
- Automations
- SLA & Business Hour
- Agent Collision
Whereby Meetings
Embedded Explore
Free
Per Month
Test out our API with 2000 participant minutes a month
- 2,000 participant minutes, renewed monthly
- 200 video call participants
- 24 active videos
Free Trial
Freshdesk
Free Trial is available
Whereby Meetings
Free Trial is available
Ratings
Meets Requirements
8.6
3,176
8.9
937
Ease of Use
8.8
3,198
9.6
955
Ease of Setup
8.6
2,259
9.7
529
Ease of Admin
8.7
2,153
9.4
519
Quality of Support
8.7
3,075
8.9
696
Has the product been a good partner in doing business?
8.8
2,078
9.4
486
Product Direction (% positive)
8.8
3,151
8.7
920
Features by Category
Ticket and Case Management
8.9
2218
|
Verified
Not enough data
8.8
2226
|
Verified
Not enough data
8.5
2139
|
Verified
Not enough data
8.5
2033
|
Verified
Not enough data
8.3
1797
|
Verified
Not enough data
8.5
2085
|
Verified
Not enough data
8.7
2007
|
Verified
Not enough data
8.2
1371
|
Verified
Not enough data
Generative AI
7.3
330
Not enough data
7.4
327
Not enough data
Agentic AI - Help Desk
7.1
59
Not enough data
6.9
59
Not enough data
7.2
57
Not enough data
Communication Channels
8.6
1921
|
Verified
Not enough data
8.9
2068
|
Verified
Not enough data
8.4
1312
|
Verified
Not enough data
8.0
1193
|
Verified
Not enough data
7.9
940
|
Verified
Not enough data
Platform
8.0
1156
|
Verified
Not enough data
8.1
1663
|
Verified
Not enough data
8.6
1546
|
Verified
Not enough data
8.2
1141
|
Verified
Not enough data
8.0
1861
|
Verified
Not enough data
8.3
1960
|
Verified
Not enough data
Channels
8.3
353
Not enough data
7.9
332
Not enough data
7.5
323
Not enough data
Design
8.2
330
Not enough data
7.8
335
Not enough data
8.2
355
Not enough data
8.3
341
Not enough data
8.4
331
Not enough data
Generative AI
7.7
265
Not enough data
7.7
265
Not enough data
Usability
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Collaboration Tools
Not enough data
9.1
777
|
Verified
Not enough data
8.9
440
Not enough data
7.8
310
Not enough data
8.7
525
|
Verified
Not enough data
8.4
171
Meeting Coordination
Not enough data
7.7
423
|
Verified
Not enough data
7.9
456
|
Verified
Not enough data
8.7
615
|
Verified
Not enough data
9.6
545
|
Verified
Software Type
Not enough data
8.7
671
|
Verified
Not enough data
9.4
542
|
Verified
Not enough data
8.3
303
|
Verified
Agentic AI - Video Conferencing
Not enough data
7.7
13
Not enough data
7.6
13
Not enough data
8.2
13
Conversational Platform
8.3
433
Not enough data
8.3
379
Not enough data
8.3
371
Not enough data
8.4
307
Not enough data
Support Automation
8.4
388
Not enough data
8.4
409
Not enough data
8.2
372
Not enough data
8.2
313
Not enough data
Generative AI
7.4
208
Not enough data
7.4
205
Not enough data
Generative AI
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
584
|
Verified
Not enough data
8.7
601
|
Verified
Not enough data
8.7
495
|
Verified
Not enough data
8.5
199
Not enough data
8.2
202
Not enough data
Internal Use
8.1
1663
|
Verified
Not enough data
8.6
204
Not enough data
8.1
186
Not enough data
8.8
560
|
Verified
Not enough data
8.8
520
|
Verified
Not enough data
8.6
549
|
Verified
Not enough data
Generative AI
7.9
144
Not enough data
Self-Service Experience
8.7
960
Not enough data
8.6
913
Not enough data
8.3
687
Not enough data
8.2
241
Not enough data
8.4
258
Not enough data
Self-Service Platform
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.4
238
Not enough data
Agentic AI - Customer Self-Service
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Not enough data
Generative AI
8.2(won by default)
80
Not enough data
8.1(won by default)
80
Not enough data
Process
8.6(won by default)
163
Not enough data
9.3(won by default)
483
Not enough data
8.6(won by default)
374
Not enough data
Channels
9.2(won by default)
479
Not enough data
8.7(won by default)
419
Not enough data
8.8(won by default)
380
Not enough data
8.5(won by default)
340
Not enough data
8.2(won by default)
55
Not enough data
Insight
8.6(won by default)
382
Not enough data
8.7(won by default)
170
Not enough data
8.6(won by default)
373
Not enough data
9.1(won by default)
446
Not enough data
Generative AI
7.7
87
Not enough data
7.7
86
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Not enough data
Automation
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Whereby Meetings share no categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Whereby Meetings
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.2%
Financial Services
4.1%
Education Management
3.7%
Other
58.0%
Information Technology and Services
12.7%
Computer Software
11.2%
Marketing and Advertising
8.9%
Education Management
4.3%
E-Learning
4.2%
Other
58.7%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Is whereby safe?
4 Comments
JA
Yes, Whereby is generally considered a safe video conferencing platform. Here's a breakdown of its security features:
Encryption: Whereby uses strong...Read more
Is whereby better than zoom?
4 Comments
JA
Choose Whereby for quick, informal meetings with a focus on ease of use and privacy.
Zoom is better for larger meetings, presentations, or webinars where...Read more
How do I share the screen of an iPad?
2 Comments
MO
Hey, is there a chance that iPads will get screenshare on whereby this year? Many of my colleagues want to go iPad only with whereby but both the app and the...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
