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Compare Freshdesk and Qiscus 
Featured Products
At a Glance
Market Segments
Small-Business (48.3% of reviews)
Mid-Market (63.6% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
No pricing available
Freshdesk
Star Rating
(3,619)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansQiscus
Star Rating
(23)4.3 out of 5
Market Segments
Mid-Market (63.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about QiscusSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in overall user satisfaction, reflected in its significantly higher G2 Score compared to Qiscus. Users appreciate its clean interface and robust automation features, which streamline ticket management and enhance productivity.
- According to verified reviews, Freshdesk's implementation process is praised for being intuitive, allowing teams to manage support requests efficiently without the hassle of switching tools. Users highlight the shared inbox feature that helps prevent ticket duplication.
- Users say that Qiscus shines in its ability to integrate with various communication channels, making it a versatile choice for managing customer interactions. Reviewers mention how it has transformed their approach to customer service by seamlessly connecting platforms like WhatsApp and Facebook Messenger.
- Reviewers mention that while Qiscus has a user-friendly dashboard, it lacks the extensive feature set that Freshdesk offers. Users have noted that Freshdesk's multi-channel support and SLA tracking capabilities are particularly beneficial for small businesses looking to enhance their customer service.
- G2 reviewers highlight that Freshdesk's quality of support is rated highly, with users appreciating the responsiveness and helpfulness of the support team. In contrast, while Qiscus also receives positive feedback for its support, it does not match the volume of recent reviews that Freshdesk has garnered.
- According to recent user feedback, Qiscus users enjoy features like broadcast messaging that save time, but they also express a desire for more advanced functionalities that Freshdesk provides, such as comprehensive knowledge base management and detailed reporting tools.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Qiscus
No pricing availableFree Trial
Freshdesk
Free Trial is available
Qiscus
No trial information availableRatings
Meets Requirements
8.6
3,185
8.7
17
Ease of Use
8.8
3,207
9.4
16
Ease of Setup
8.6
2,266
8.8
12
Ease of Admin
8.7
2,155
9.1
11
Quality of Support
8.7
3,083
8.4
17
Has the product been a good partner in doing business?
8.8
2,079
9.1
11
Product Direction (% positive)
8.8
3,160
10.0
15
Features by Category
Ticket and Case Management
8.9
2224
|
Verified
Not enough data
8.8
2230
|
Verified
Not enough data
8.5
2146
|
Verified
Not enough data
8.5
2037
|
Verified
Not enough data
8.3
1800
|
Verified
Not enough data
8.5
2088
|
Verified
Not enough data
8.7
2009
|
Verified
Not enough data
8.2
1373
|
Verified
Not enough data
Generative AI
7.3
331
Not enough data
7.4
328
Not enough data
Agentic AI - Help Desk
7.1
60
Not enough data
6.9
60
Not enough data
7.2
58
Not enough data
Communication Channels
8.6
1923
|
Verified
Not enough data
8.9
2070
|
Verified
Not enough data
8.4
1314
|
Verified
Not enough data
8.0
1194
|
Verified
Not enough data
7.9
941
|
Verified
Not enough data
Platform
8.0
1156
|
Verified
Not enough data
8.1
1663
|
Verified
8.2
12
8.6
1546
|
Verified
Not enough data
8.2
1142
|
Verified
Not enough data
8.0
1862
|
Verified
Not enough data
8.3
1960
|
Verified
Not enough data
Channels
8.3
354
Not enough data
7.9
333
Not enough data
7.5
324
Not enough data
Design
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
342
Not enough data
8.4
332
Not enough data
Generative AI
7.7
266
Not enough data
7.7
266
Not enough data
Usability
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Conversational Platform
8.3
434
Not enough data
8.3
381
Not enough data
8.3
373
Not enough data
8.4
308
Not enough data
Support Automation
8.4
389
Not enough data
8.4
410
Not enough data
8.2
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
209
Not enough data
7.4
206
Not enough data
Generative AI
7.9
118
9.3
5
7.9
117
9.0
5
7.6
116
8.7
5
Communication
8.8
585
|
Verified
8.5
10
8.7
602
|
Verified
7.6
11
8.7
496
|
Verified
8.5
10
8.5
200
9.0
10
8.2
202
9.1
9
Internal Use
8.1
1663
|
Verified
8.2
12
8.6
204
8.5
13
8.1
187
8.6
13
8.8
560
|
Verified
8.6
12
8.8
521
|
Verified
8.2
12
8.6
549
|
Verified
8.5
13
Generative AI
7.9
144
Not enough data
Self-Service Experience
8.7
960
Not enough data
8.6
913
Not enough data
8.3
687
Not enough data
8.2
241
Not enough data
8.4
258
Not enough data
Self-Service Platform
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.4
238
Not enough data
Agentic AI - Customer Self-Service
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by default)
165
Not enough data
9.3(won by default)
485
Not enough data
8.6(won by default)
375
Not enough data
Channels
9.2(won by default)
481
Not enough data
8.7(won by default)
420
Not enough data
8.8(won by default)
381
Not enough data
8.5(won by default)
342
Not enough data
8.2(won by default)
56
Not enough data
Insight
8.6(won by default)
384
Not enough data
8.7(won by default)
172
Not enough data
8.6(won by default)
375
Not enough data
9.1(won by default)
448
Not enough data
Generative AI
7.7
88
Not enough data
7.7
87
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Not enough data
Automation
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Qiscus are categorized as Live Chat
Unique Categories
Qiscus has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qiscus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.1%
Financial Services
4.1%
Education Management
3.7%
Other
58.1%
Retail
13.6%
Non-Profit Organization Management
13.6%
Consumer Services
13.6%
Manufacturing
4.5%
Telecommunications
4.5%
Other
50.0%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
What is Qiscus used for?
1 Comment
Official Response from Qiscus
Qiscus is an Omnichannel Customer Engagement platform that assists businesses in meeting the new expectations of Customer Experience (CX). It enables...Read more
Qiscus has no more discussions with answers
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