Compare Freshdesk and HelpDeskZ 
Featured Products
At a Glance
Market Segments
Small-Business (48.7% of reviews)
Small-Business (36.4% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
No pricing available
Freshdesk
Star Rating
(3,726)4.4 out of 5
Market Segments
Small-Business (48.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansHelpDeskZ
Star Rating
(11)4.1 out of 5
Market Segments
Small-Business (36.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about HelpDeskZSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in providing a structured and efficient ticket management system, with automation features that significantly reduce manual work for customer support teams. Users appreciate the customization options that allow them to adapt workflows to their specific needs, making it a versatile choice for various organizations.
- Users say that HelpDeskZ is easy to use and helps establish strong relationships between customers and organizations. Its straightforward interface allows teams to organize cases effectively, although it may not offer the same level of advanced features as Freshdesk.
- Reviewers mention that Freshdesk's clean interface and easy navigation make daily support tasks much less stressful, especially when handling multiple customer queries. This user-friendly design is particularly beneficial for new hires who can quickly get up to speed without extensive training.
- According to verified reviews, HelpDeskZ stands out for its affordability, which allows organizations to incorporate it into their platforms without straining their budgets. This financial flexibility is a significant advantage for small businesses looking to balance costs with functionality.
- G2 reviewers highlight that Freshdesk's ticket automation, SLA management, and knowledge base features contribute to a more efficient support process. Users have noted that these tools help centralize communication and improve overall service delivery, making it a strong contender in the help desk software market.
- Users report that while HelpDeskZ offers solid support quality, it may not match the comprehensive support options available with Freshdesk. Reviewers have noted that Freshdesk's support team is responsive and helpful, which can be crucial for businesses that rely heavily on customer service.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
HelpDeskZ
No pricing availableFree Trial
Freshdesk
Free Trial is available
HelpDeskZ
No trial information availableRatings
Meets Requirements
8.6
3,263
9.0
10
Ease of Use
8.9
3,285
8.8
10
Ease of Setup
8.6
2,341
Not enough data
Ease of Admin
8.7
2,197
Not enough data
Quality of Support
8.7
3,160
9.1
9
Has the product been a good partner in doing business?
8.8
2,120
Not enough data
Product Direction (% positive)
8.8
3,234
8.5
8
Features by Category
Ticket and Case Management
8.9
2242
|
Verified
9.4
6
8.8
2257
|
Verified
9.4
6
8.5
2181
|
Verified
8.9
6
8.5
2059
|
Verified
9.7
6
8.3
1806
|
Verified
Not enough data
8.5
2088
|
Verified
8.6
6
8.7
2019
|
Verified
8.9
6
8.3
1371
|
Verified
8.3
5
Generative AI
7.3
327
Not enough data
7.4
322
Not enough data
Agentic AI - Help Desk
7.1
57
Not enough data
6.8
56
Not enough data
7.2
56
Not enough data
Communication Channels
8.6
1923
|
Verified
9.3
7
8.9
2086
|
Verified
8.8
7
8.4
1312
|
Verified
9.7
5
8.0
1187
|
Verified
8.7
5
7.9
932
|
Verified
Not enough data
Platform
8.1
1155
|
Verified
Not enough data
8.1
1657
|
Verified
Not enough data
8.6
1546
|
Verified
Not enough data
8.3
1150
|
Verified
Not enough data
8.0
1873
|
Verified
Not enough data
8.3
1960
|
Verified
Not enough data
Channels
8.4
356
Not enough data
8.0
332
Not enough data
7.5
321
Not enough data
Design
8.2
329
Not enough data
7.8
333
Not enough data
8.3
353
Not enough data
8.3
342
Not enough data
8.4
330
Not enough data
Generative AI
7.7
261
Not enough data
7.7
261
Not enough data
Usability
8.7
263
Not enough data
8.7
259
Not enough data
8.8
251
Not enough data
Reporting
8.6
245
Not enough data
8.5
241
Not enough data
8.6
253
Not enough data
Generative AI
7.5
178
Not enough data
7.5
178
Not enough data
Conversational Platform
8.3
432
Not enough data
8.3
378
Not enough data
8.3
371
Not enough data
8.4
307
Not enough data
Support Automation
8.4
388
Not enough data
8.4
408
Not enough data
8.3
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
207
Not enough data
7.4
203
Not enough data
Generative AI
7.8
116
Not enough data
7.9
114
Not enough data
7.6
113
Not enough data
Communication
8.8
583
|
Verified
Not enough data
8.7
601
|
Verified
Not enough data
8.7
494
|
Verified
Not enough data
8.5
199
Not enough data
8.2
202
Not enough data
Internal Use
8.1
1657
|
Verified
Not enough data
8.6
203
Not enough data
8.2
186
Not enough data
8.8
558
|
Verified
Not enough data
8.8
519
|
Verified
Not enough data
8.6
547
|
Verified
Not enough data
Generative AI
7.9
139
Not enough data
Self-Service Experience
8.7
959
Not enough data
8.6
911
Not enough data
8.3
682
Not enough data
8.2
238
Not enough data
8.4
255
Not enough data
Self-Service Platform
8.5
252
Not enough data
8.6
259
Not enough data
8.0
220
Not enough data
8.4
237
Not enough data
Agentic AI - Customer Self-Service
7.7
16
Not enough data
7.7
15
Not enough data
7.9
16
Not enough data
7.7
17
Not enough data
7.6
17
Not enough data
7.6
16
Not enough data
7.8
16
Not enough data
Generative AI
8.2(won by default)
79
Not enough data
8.0(won by default)
79
Not enough data
Process
8.6(won by default)
162
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
371
Not enough data
Channels
9.2(won by default)
479
Not enough data
8.7(won by default)
415
Not enough data
8.8(won by default)
376
Not enough data
8.5(won by default)
340
Not enough data
8.3(won by default)
58
Not enough data
Insight
8.6(won by default)
382
Not enough data
8.7(won by default)
169
Not enough data
8.6(won by default)
373
Not enough data
9.1(won by default)
445
Not enough data
Generative AI
7.8
86
Not enough data
7.7
85
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.5
10
Not enough data
Automation
9.3
9
Not enough data
8.7
9
Not enough data
9.1
9
Not enough data
Autonomy
6.9
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and HelpDeskZ are categorized as Help Desk
Unique Categories
HelpDeskZ has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HelpDeskZ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.7%
Financial Services
4.1%
Internet
4.0%
Education Management
3.8%
Other
58.3%
Retail
27.3%
Computer Software
18.2%
Staffing and Recruiting
9.1%
Sporting Goods
9.1%
Primary/Secondary Education
9.1%
Other
27.3%
Alternatives
Discussions
What is the use of freshdesk?
3 Comments
CK
Freshdesk is a Helpdesk web based Software as a Service product. It has many features which include helpdesk, chat, service desk, etc.Read more
HelpDeskZ has no discussions with answers
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