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Compare FixMe.IT and SolarWinds DameWare Remote Support 
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Heimdal
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At a Glance
Market Segments
Small-Business (65.9% of reviews)
Mid-Market (48.5% of reviews)
Entry-Level Pricing
Starting at $32.50 1 Seat Per Month
No pricing available
FixMe.IT
Star Rating
(221)4.7 out of 5
Market Segments
Small-Business (65.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at $32.50 1 Seat Per Month
Learn more about FixMe.ITSolarWinds DameWare Remote Support
Star Rating
(68)4.3 out of 5
Market Segments
Mid-Market (48.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SolarWinds DameWare Remote SupportSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SolarWinds DameWare Remote Support excels in fast issue resolution, allowing technicians to quickly address user problems without long connection times. Users appreciate the unattended support feature, which enables them to resolve issues without interrupting the end user.
- Users say that FixMe.IT stands out for its user-friendly interface, making it easy for clients to connect without technical difficulties. Many clients find it simple to access the service through a browser, which enhances the overall support experience.
- Reviewers mention that SolarWinds DameWare Remote Support offers a variety of features that are versatile and lightweight, making it easy to maintain. This flexibility is appreciated by users who require different modules for various support scenarios.
- According to verified reviews, FixMe.IT shines in ease of setup and administration, with users noting that they can quickly get started and manage sessions without hassle. This is particularly beneficial for small businesses that may lack extensive IT resources.
- G2 reviewers highlight that while SolarWinds DameWare Remote Support has a solid reputation, it faces challenges in overall user satisfaction compared to FixMe.IT, which has garnered higher ratings for its quality of support and product direction.
- Users report that both products provide unattended access, but FixMe.IT is often preferred for its multi-session handling capabilities, allowing technicians to manage multiple clients simultaneously with ease, which is crucial for busy support teams.
Pricing
Entry-Level Pricing
FixMe.IT
FixMe.IT subscription
Starting at $32.50
1 Seat Per Month
- Unlimited on-demand support
- Unattended access to 200 machines
- Multi-session handling
SolarWinds DameWare Remote Support
No pricing availableFree Trial
FixMe.IT
Free Trial is available
SolarWinds DameWare Remote Support
Free Trial is available
Ratings
Meets Requirements
9.1
200
9.1
60
Ease of Use
9.6
201
9.0
60
Ease of Setup
9.6
170
8.8
41
Ease of Admin
9.7
170
9.0
40
Quality of Support
9.4
176
8.2
48
Has the product been a good partner in doing business?
9.5
163
8.7
38
Product Direction (% positive)
9.0
192
7.1
57
Features by Category
Administration
9.6
26
8.3
5
8.6
23
Not enough data
9.2
12
Not enough data
9.4
24
8.0
5
9.1
20
7.3
5
8.5
25
7.3
5
Maintenance
8.9
25
Not enough data
Feature Not Available
Not enough data
Communication
8.6
21
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
17
Not enough data
Security
9.6
21
Not enough data
9.5
20
Not enough data
Device Support
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Performance
9.2
17
Not enough data
Administration
9.0
66
9.1
15
8.7
42
8.7
13
Feature Not Available
8.6
14
8.5
38
7.1
7
8.6
37
Feature Not Available
9.5
73
9.4
17
8.9
61
Feature Not Available
Platform
Feature Not Available
8.8
12
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
9.4
72
9.5
18
Security
Feature Not Available
7.2
6
8.7
39
Feature Not Available
8.8
42
Feature Not Available
Categories
Categories
Shared Categories
FixMe.IT and SolarWinds DameWare Remote Support are categorized as Remote Desktop and Remote Support
Unique Categories
FixMe.IT has no unique categories
SolarWinds DameWare Remote Support has no unique categories
Reviews
Reviewers' Company Size
FixMe.IT
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SolarWinds DameWare Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
28.2%
Computer Software
9.1%
Computer Networking
5.5%
Computer & Network Security
4.5%
Accounting
3.6%
Other
49.1%
Information Technology and Services
13.2%
Education Management
7.4%
Government Administration
5.9%
Oil & Energy
4.4%
Financial Services
4.4%
Other
64.7%
Alternatives
Discussions
How many remote users can I connect to simultaneously using my seat?
2 Comments
ES
Personally I have never hit the limit yet but from my understanding its 150 systems.Read more
What type of encryption does FixMe.IT use?
2 Comments
ES
uses industry-standard 256-bit encryption transmitted over a secure SSL connection.Read more
SolarWinds DameWare Remote Support has no discussions with answers
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