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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Small-Business (79.8% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Free
Fin by Intercom
Star Rating
(3,685)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansWix
Star Rating
(1,798)4.2 out of 5
Market Segments
Small-Business (79.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 5 pricing plansFin by Intercom vs Wix
When assessing the two solutions, reviewers found them equally easy to use. However, Wix is easier to set up and administer. While Fin by Intercom is easier to do business with overall.
- Reviewers felt that Fin by Intercom meets the needs of their business better than Wix.
- When comparing quality of ongoing product support, reviewers felt that Fin by Intercom is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Fin by Intercom over Wix.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Wix
Free
Free
Get started
- Intuitive drag and drop editor
- AI creation tools
- Wix subdomain only
Free Trial
Fin by Intercom
Free Trial is available
Wix
No trial information availableRatings
Meets Requirements
8.8
2,816
8.6
1,533
Ease of Use
8.9
2,846
8.9
1,541
Ease of Setup
8.4
1,456
8.9
634
Ease of Admin
8.6
1,304
8.7
582
Quality of Support
8.6
2,712
8.0
1,260
Has the product been a good partner in doing business?
8.8
1,301
8.4
537
Product Direction (% positive)
8.8
2,667
8.2
1,501
Features by Category
Ticket and Case Management
8.6
1100
|
Verified
Not enough data
8.8
1118
|
Verified
Not enough data
8.7
1095
|
Verified
Not enough data
8.6
1143
|
Verified
Not enough data
8.3
680
|
Verified
Not enough data
8.8
1136
|
Verified
Not enough data
8.8
1060
|
Verified
Not enough data
8.6
961
|
Verified
Not enough data
Generative AI
8.3
247
Not enough data
8.2
248
Not enough data
Agentic AI - Help Desk
7.8
60
Not enough data
8.2
61
Not enough data
7.9
61
Not enough data
Communication Channels
8.8
891
|
Verified
Not enough data
8.8
1090
|
Verified
Not enough data
9.4
1264
|
Verified
Not enough data
8.3
812
Not enough data
7.6
522
Not enough data
Platform
8.1
720
|
Verified
Not enough data
8.2
1267
|
Verified
Not enough data
8.7
823
|
Verified
Not enough data
8.6
788
|
Verified
Not enough data
8.1
1015
|
Verified
Not enough data
8.2
1017
|
Verified
Not enough data
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Not enough data
Platform
9.5
611
Not enough data
8.9
581
Not enough data
8.8
578
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Page Customization
Not enough data
9.2
94
Not enough data
8.9
95
Not enough data
8.6
89
Not enough data
8.8
91
Page Optimization
Not enough data
Feature Not Available
Not enough data
8.8
93
Not enough data
8.9
88
Not enough data
8.7
89
Integrations
Not enough data
8.8
82
Not enough data
9.0
83
Not enough data
9.2
91
Generative AI
Not enough data
8.5
27
Agentic AI - Landing Page Builders
Not enough data
Not enough data
Conversational Platform
8.7
1058
Not enough data
8.7
837
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
809
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Notifications
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
9.6
8
Settings
Not enough data
9.3
7
Not enough data
9.2
8
Not enough data
9.0
8
Personalization
Not enough data
9.0
8
Not enough data
9.3
7
Integrations
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
9.4
8
Not enough data
8.9
6
Not enough data
9.3
7
Generative AI
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
9.3
5
Agentic AI - Online Appointment Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Headless Commerce
Not enough data
8.4
39
Not enough data
8.1
39
Not enough data
8.4
37
Not enough data
8.5
46
Not enough data
8.6
40
Generative AI
Not enough data
8.5
20
Not enough data
8.3
20
Agentic AI - E-Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Merchandising/Marketing
Not enough data
8.7
52
Not enough data
8.6
52
Not enough data
8.5
54
Not enough data
8.4
50
Not enough data
8.3
49
Not enough data
8.7
49
Not enough data
7.9
49
Product Catalog
Not enough data
9.0
52
Not enough data
8.9
51
Not enough data
8.7
50
Not enough data
8.5
44
Order Process
Not enough data
8.7
50
Not enough data
8.6
50
Not enough data
8.6
50
Not enough data
8.9
52
Not enough data
8.9
49
Not enough data
8.4
47
Not enough data
8.6
47
Not enough data
8.6
45
Multi-Channel Support
Not enough data
8.5
44
Not enough data
8.6
52
Not enough data
8.7
48
Not enough data
8.5
50
Not enough data
8.5
48
Not enough data
8.1
42
Not enough data
8.7
47
Platform
Not enough data
8.3
44
Not enough data
8.5
49
Not enough data
8.7
49
Not enough data
8.7
50
Not enough data
8.6
49
Not enough data
8.7
49
Not enough data
8.9
44
Not enough data
9.0
48
Not enough data
8.5
41
Not enough data
8.4
41
Not enough data
8.8
46
Not enough data
8.8
49
Platform Basics
Not enough data
8.8
86
Not enough data
8.8
82
Not enough data
8.2
79
Not enough data
8.5
77
Platform Additional Functionalities
Not enough data
8.5
68
Not enough data
8.5
77
Not enough data
8.5
74
Agentic AI - Web Design
Not enough data
8.0
16
Not enough data
7.6
15
Not enough data
7.4
14
Not enough data
6.9
14
Not enough data
7.5
14
Customer Support
8.6
200
Not enough data
7.4
185
Not enough data
9.0
206
Not enough data
Automation
8.4
205
Not enough data
8.3
206
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
198
Not enough data
8.6
193
Not enough data
8.5
199
Not enough data
Generative AI
8.3
296
Not enough data
8.3
294
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1441
|
Verified
Not enough data
8.9
1449
|
Verified
Not enough data
8.7
1191
|
Verified
Not enough data
9.1
1356
|
Verified
Not enough data
8.2
595
Not enough data
Internal Use
8.2
1267
|
Verified
Not enough data
8.7
1094
|
Verified
Not enough data
8.2
1043
|
Verified
Not enough data
8.7
1247
|
Verified
Not enough data
8.9
1319
|
Verified
Not enough data
8.6
1287
|
Verified
Not enough data
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
652
Not enough data
8.9
651
Not enough data
Feature Not Available
Not enough data
8.2
490
Not enough data
8.4
535
Not enough data
Self-Service Platform
8.7
530
Not enough data
8.7
534
Not enough data
8.4
474
Not enough data
8.6
519
Not enough data
Agentic AI - Customer Self-Service
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Customizations
Not enough data
8.7
1145
Not enough data
9.0
1149
Not enough data
7.8
913
Not enough data
8.5
1048
Growth
Not enough data
7.8
933
Not enough data
7.7
957
Not enough data
7.8
909
Not enough data
7.8
749
Not enough data
8.5
909
Content
Not enough data
8.2
840
Not enough data
8.4
1001
Not enough data
8.5
854
Not enough data
8.0
192
Support
Not enough data
8.5
234
Customer Query Resolution - AI Customer Support Agents
7.6
167
Not enough data
7.9
165
Not enough data
7.7
164
Not enough data
8.5
163
Not enough data
8.0
159
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
157
Not enough data
7.9
158
Not enough data
7.9
159
Not enough data
8.3
158
Not enough data
Automation
8.1
160
Not enough data
7.9
158
Not enough data
7.2
154
Not enough data
Autonomy
7.5
161
Not enough data
7.7
161
Not enough data
7.2
157
Not enough data
7.6
160
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Wix share no categories
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Wix is categorized as Landing Page Builders, Website Builder, Web Design, E-Commerce Platforms, and Online Appointment Scheduling
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Wix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Marketing and Advertising
14.6%
Computer Software
6.8%
Information Technology and Services
6.0%
Design
3.5%
Health, Wellness and Fitness
3.4%
Other
65.7%
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
How do I add the ability for little games on my website?
5 Comments
VF
Uptown Pokies Casino is dedicated to providing the ultimate online gaming experience for players around the world. We offer at Uptown Casino...Read more
Can l link wix to linkedin
2 Comments
RM
Certainly! You can link Casino Hex's social media accounts with other platforms, and also share our website link, including our page on minimum deposit...Read more
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