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At a Glance
Market Segments
Small-Business (58.6% of reviews)
Mid-Market (64.6% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
No pricing available
Fin by Intercom
Star Rating
(3,682)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansForethought
Star Rating
(164)4.3 out of 5
Market Segments
Mid-Market (64.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ForethoughtSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its live chat functionality, scoring a remarkable 9.3, while Forethought AI's live chat feature received a lower score of 8.2. Reviewers mention that Intercom's live chat is intuitive and responsive, making it a preferred choice for real-time customer engagement.
- Reviewers mention that Forethought AI shines in its SLA Management, achieving a score of 9.1 compared to Intercom's 8.4. Users on G2 appreciate Forethought's ability to effectively manage service level agreements, ensuring timely responses and customer satisfaction.
- Users say that Intercom's ticket creation user experience is rated at 8.7, slightly lower than Forethought AI's 8.8. Reviewers highlight that Intercom's interface is user-friendly, but some find Forethought's ticketing system to be more streamlined and efficient for their needs.
- G2 users report that Forethought AI's customer and contacts database received a higher score of 9.0, while Intercom scored 8.7. Reviewers mention that Forethought's database capabilities allow for better segmentation and targeting of customers, enhancing marketing efforts.
- Users on G2 highlight that Intercom's response automation feature scored 8.5, while Forethought AI outperformed with a score of 8.9. Reviewers say that Forethought's automation capabilities are more advanced, allowing for more personalized and effective customer interactions.
- Reviewers mention that Intercom's ease of use is rated at 8.9, which is higher than Forethought AI's 8.4. Users report that Intercom's interface is more intuitive, making it easier for teams to adopt and utilize the software without extensive training.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Forethought
No pricing availableFree Trial
Fin by Intercom
Free Trial is available
Forethought
Free Trial is available
Ratings
Meets Requirements
8.8
2,813
8.2
115
Ease of Use
8.9
2,843
8.3
119
Ease of Setup
8.4
1,455
7.7
71
Ease of Admin
8.6
1,304
7.9
69
Quality of Support
8.6
2,709
8.9
108
Has the product been a good partner in doing business?
8.8
1,301
9.1
69
Product Direction (% positive)
8.8
2,664
9.3
105
Features by Category
Ticket and Case Management
8.6
1099
|
Verified
Not enough data
8.8
1117
|
Verified
Not enough data
8.7
1094
|
Verified
Not enough data
8.6
1142
|
Verified
Not enough data
8.3
679
|
Verified
Not enough data
8.8
1135
|
Verified
Not enough data
8.8
1059
|
Verified
Not enough data
8.6
960
|
Verified
Not enough data
Generative AI
8.3
246
Not enough data
8.2
247
Not enough data
Agentic AI - Help Desk
7.7
59
Not enough data
8.2
60
Not enough data
7.9
60
Not enough data
Communication Channels
8.8
890
|
Verified
Not enough data
8.8
1089
|
Verified
Not enough data
9.4
1263
|
Verified
Not enough data
8.3
811
Not enough data
7.5
521
Not enough data
Platform
8.1
719
|
Verified
Not enough data
8.2
1266
|
Verified
Not enough data
8.7
822
|
Verified
Not enough data
8.6
787
|
Verified
Not enough data
8.1
1014
|
Verified
Not enough data
8.2
1016
|
Verified
Not enough data
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
7.6
7
Not enough data
6.7
7
Not enough data
6.1
6
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
6.1
6
Not enough data
8.3
6
Not enough data
7.2
6
Not enough data
7.3
5
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
10.0
5
Generative AI
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Responses
9.1
84
8.0
33
9.0
86
9.1
27
9.0
83
8.6
30
Automation - AI Agents
7.7
61
8.7
5
8.7
63
8.3
6
Feature Not Available
7.3
5
8.1
63
8.0
5
8.7
63
8.3
5
Platform
9.1
81
9.0
27
8.8
82
8.9
32
9.1
83
9.0
20
Autonomy - AI Agents
8.4
64
7.3
5
8.6
64
8.7
5
8.4
63
8.3
5
8.7
66
8.3
5
Generative AI
Feature Not Available
9.8
8
8.8
50
9.4
8
Responses
8.8
596
8.5
51
8.8
586
8.2
49
9.0
586
8.8
47
8.8
556
8.1
39
8.6
478
7.4
33
Platform
9.5
611
8.2
38
8.9
581
7.8
46
8.8
577
8.6
44
8.7
561
7.6
45
8.2
419
Feature Not Available
8.9
528
7.7
37
8.8
582
7.5
42
Generative AI
Feature Not Available
7.2
19
8.4
140
7.8
20
Conversational Platform
8.7
1057
Not enough data
8.7
837
Not enough data
8.7
857
Not enough data
9.0
778
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
808
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Customer Support
8.6
198
8.2
17
7.4
184
6.6
16
9.0
204
8.9
17
Automation
8.4
203
8.9
18
8.3
205
8.8
18
8.5
196
8.5
18
Artificial Intelligence
8.5
197
9.0
17
8.6
192
8.9
17
8.5
198
8.7
18
Generative AI
8.3
295
Not enough data
8.3
293
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1440
|
Verified
Not enough data
8.9
1448
|
Verified
Not enough data
8.7
1190
|
Verified
Not enough data
9.1
1355
|
Verified
Not enough data
8.2
594
Not enough data
Internal Use
8.2
1266
|
Verified
Not enough data
8.7
1093
|
Verified
Not enough data
8.2
1042
|
Verified
Not enough data
8.7
1246
|
Verified
Not enough data
8.9
1318
|
Verified
Not enough data
8.6
1286
|
Verified
Not enough data
Generative AI
8.2
94
7.7
16
Self-Service Experience
8.9
651
7.5
31
8.9
650
8.2
61
Feature Not Available
Feature Not Available
8.2
489
7.8
42
8.4
534
7.9
54
Self-Service Platform
8.7
529
8.4
53
8.7
533
8.4
58
8.4
472
8.6
60
8.6
518
8.1
57
Agentic AI - Customer Self-Service
7.3
45
7.3
8
7.7
44
6.9
7
7.3
45
7.9
8
7.8
46
7.6
9
8.0
49
8.1
9
7.4
46
6.0
8
7.4
45
7.8
9
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
88
Not enough data
9.0(won by default)
85
Not enough data
9.6(won by default)
88
Not enough data
Channels
9.4(won by default)
88
Not enough data
8.7(won by default)
87
Not enough data
9.5(won by default)
90
Not enough data
8.3(won by default)
80
Not enough data
8.8(won by default)
82
Not enough data
Insight
9.1(won by default)
85
Not enough data
9.1(won by default)
86
Not enough data
8.8(won by default)
82
Not enough data
9.3(won by default)
82
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.6
165
8.5
12
7.9
163
8.2
11
7.7
163
7.9
12
8.5
162
9.2
11
8.0
158
7.8
10
Customer Interaction Automation - AI Customer Support Agents
7.4
156
6.9
9
7.9
157
8.3
9
7.9
158
7.8
9
8.3
156
8.7
10
Automation
8.1
159
8.7
13
7.9
156
8.2
14
7.1
153
6.8
12
Autonomy
7.5
160
8.0
11
7.7
160
7.6
11
7.2
156
8.5
11
7.6
158
8.5
11
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Forethought are categorized as AI Customer Support Agents, Customer Service Automation, AI Agents For Business Operations, Chatbots, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Social Customer Service, Live Chat, and Help Desk
Forethought is categorized as Contact Center Knowledge Base
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Forethought
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Computer Software
25.6%
Financial Services
20.7%
Information Technology and Services
15.2%
Consumer Services
3.0%
Consumer Goods
3.0%
Other
32.3%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
What is Forethought AI used for?
1 Comment
CA
Forethought's strength is in applying AI to an unmanaged support chat bot to quickly resolve common customer issues based on a dataset you provide it such as...Read more
Forethought has no more discussions with answers
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