# ELMO Software vs Microsoft Dynamics 365 Customer Voice Comparison

| | ELMO Software | Microsoft Dynamics 365 Customer Voice | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 59 | 25 | 
| **Largest Market Segment** | Mid-Market (81.0% of reviews) | Small-Business (40.9% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### ELMO Software

Pros:
- Ease of Use (7 reviews)
- Helpful (7 reviews)

Cons:
- Limited Customization (6 reviews)
- Learning Curve (5 reviews)

### Microsoft Dynamics 365 Customer Voice

Pros:
- Integrations (1 reviews)

Cons:
- Limited Customization (1 reviews)
- Not Intuitive (1 reviews)

---
## Ratings Comparison
| Rating | ELMO Software | Microsoft Dynamics 365 Customer Voice | 
|---|---|---|
  | **Meets Requirements** | 8.3 (46 reviews) | 8.7 (17 reviews) | 
  | **Ease of Use** | 8.6 (46 reviews) | 8.9 (15 reviews) | 
  | **Ease of Setup** | 8.0 (26 reviews) | 9.0 (5 reviews) | 
  | **Ease of Admin** | 8.4 (29 reviews) | 9.0 (5 reviews) | 
  | **Quality of Support** | 8.4 (41 reviews) | 9.1 (13 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (28 reviews) | Not enough data | 
  | **Product Direction (% positive)** | 9.5 (44 reviews) | 10.0 (14 reviews) | 

---
## Pricing

### ELMO Software

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Microsoft Dynamics 365 Customer Voice

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Core HR

| Product | Score | Reviews |
|---|---|---|
| **ELMO Software** | 7.5/10 | 32 |
| **Microsoft Dynamics 365 Customer Voice** | N/A | N/A |

#### Core HR

| Feature | ELMO Software | Microsoft Dynamics 365 Customer Voice | 
|---|---|---|
| **Organization Management** | 7.8 (23 reviews) | Not enough data | 
| **Time, Attendance, and PTO** | 7.5 (20 reviews) | Not enough data | 
| **Expense Management** | 6.6 (19 reviews) | Not enough data | 
| **Salary Structures** | Feature Not Available | Not enough data | 
| **Compliance** | 8.4 (23 reviews) | Not enough data | 
| **Benefits Administration** | 7.0 (19 reviews) | Not enough data | 

#### Generative AI

| Feature | ELMO Software | Microsoft Dynamics 365 Customer Voice | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Platform

| Feature | ELMO Software | Microsoft Dynamics 365 Customer Voice | 
|---|---|---|
| **Customization ** | 7.8 (26 reviews) | Not enough data | 
| **Integration APIs** | 7.0 (24 reviews) | Not enough data | 
| **Internationalization** | Feature Not Available | Not enough data | 
| **User, Role, and Access Management** | 8.2 (27 reviews) | Not enough data | 
| **Performance** | 8.5 (25 reviews) | Not enough data | 
| **Mobility** | 6.5 (23 reviews) | Not enough data | 
| **Reporting** | 7.6 (25 reviews) | Not enough data | 
| **Dashboards** | 8.1 (26 reviews) | Not enough data | 

### Payroll

| Product | Score | Reviews |
|---|---|---|
| **ELMO Software** | 7.9/10 | 18 |
| **Microsoft Dynamics 365 Customer Voice** | N/A | N/A |

#### Employee Self Service

| Feature | ELMO Software | Microsoft Dynamics 365 Customer Voice | 
|---|---|---|
| **Web Portal** | 8.6 (16 reviews) | Not enough data | 
| **Benefits Manager** | Feature Not Available | Not enough data | 
| **Mobile** | Feature Not Available | Not enough data | 

#### Administration

| Feature | ELMO Software | Microsoft Dynamics 365 Customer Voice | 
|---|---|---|
| **Payroll Entry** | 8.5 (13 reviews) | Not enough data | 
| **Time Off Accrual** | 7.6 (12 reviews) | Not enough data | 
| **Direct Deposit** | 8.8 (11 reviews) | Not enough data | 
| **Expense Reimbursement** | 6.7 (11 reviews) | Not enough data | 
| **Pre-tax Deductions** | 7.6 (11 reviews) | Not enough data | 
| **Wage Garnishment** | 7.4 (11 reviews) | Not enough data | 
| **Approvals** | Feature Not Available | Not enough data | 
| **Check/W-2 Printing** | Feature Not Available | Not enough data | 
| **Check/W-2 Delivery** | Feature Not Available | Not enough data | 

#### Taxes

| Feature | ELMO Software | Microsoft Dynamics 365 Customer Voice | 
|---|---|---|
| **Tax Calculation** | 8.2 (12 reviews) | Not enough data | 
| **Tax Filing** | 7.9 (11 reviews) | Not enough data | 
| **Automatic Tax Payment** | Feature Not Available | Not enough data | 

#### Integration

| Feature | ELMO Software | Microsoft Dynamics 365 Customer Voice | 
|---|---|---|
| **API / Integration** | 7.7 (10 reviews) | Not enough data | 
| **Time Tracking Integration** | 6.9 (9 reviews) | Not enough data | 
| **Accounting Integration** | 7.0 (10 reviews) | Not enough data | 
| **Core HR Integration** | 7.9 (12 reviews) | Not enough data | 

#### Platform

| Feature | ELMO Software | Microsoft Dynamics 365 Customer Voice | 
|---|---|---|
| **Reporting and Dashboards** | 8.3 (13 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.6 (12 reviews) | Not enough data | 
| **Performance and Reliability** | 8.8 (12 reviews) | Not enough data | 
| **Scalability** | 8.6 (11 reviews) | Not enough data | 

### Time & Attendance

| Product | Score | Reviews |
|---|---|---|
| **ELMO Software** | N/A | N/A |
| **Microsoft Dynamics 365 Customer Voice** | N/A | N/A |

#### Automation

| Feature | ELMO Software | Microsoft Dynamics 365 Customer Voice | 
|---|---|---|
| **Process Automation** | Not enough data | Not enough data | 

#### Logistics

| Feature | ELMO Software | Microsoft Dynamics 365 Customer Voice | 
|---|---|---|
| **Dashboards & Reporting** | Not enough data | Not enough data | 
| **Data Collection** | Not enough data | Not enough data | 
| **Lanuguage Options** | Feature Not Available | Not enough data | 

#### Management

| Feature | ELMO Software | Microsoft Dynamics 365 Customer Voice | 
|---|---|---|
| **Schedule Creation Tools** | Not enough data | Not enough data | 
| **Schedule Management** | Not enough data | Not enough data | 
| **Employee Leave Management** | Not enough data | Not enough data | 
| **User Access** | Not enough data | Not enough data | 
| **User Role Access** | Not enough data | Not enough data | 
| **Employee Information** | Not enough data | Not enough data | 
| **Employee Information Automation** | Not enough data | Not enough data | 

#### Monitoring

| Feature | ELMO Software | Microsoft Dynamics 365 Customer Voice | 
|---|---|---|
| **Regulations Enforcement** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 

### Employee Recognition

| Product | Score | Reviews |
|---|---|---|
| **ELMO Software** | N/A | N/A |
| **Microsoft Dynamics 365 Customer Voice** | N/A | N/A |

#### Platform Basics

| Feature | ELMO Software | Microsoft Dynamics 365 Customer Voice | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Performance** | Not enough data | Not enough data | 

#### Platform Content

| Feature | ELMO Software | Microsoft Dynamics 365 Customer Voice | 
|---|---|---|
| **Automation** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Content Library** | Not enough data | Not enough data | 

#### Platform Additional Functionality

| Feature | ELMO Software | Microsoft Dynamics 365 Customer Voice | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Mobility** | Not enough data | Not enough data | 
| **Corporate Discounts** | Not enough data | Not enough data | 
| **Employee Engagement** | Not enough data | Not enough data | 
| **Rewards** | Not enough data | Not enough data | 

### Performance Management

| Product | Score | Reviews |
|---|---|---|
| **ELMO Software** | 7.9/10 | 20 |
| **Microsoft Dynamics 365 Customer Voice** | N/A | N/A |

#### Performance reviews

| Feature | ELMO Software | Microsoft Dynamics 365 Customer Voice | 
|---|---|---|
| **360 Reviews** | 8.1 (15 reviews) | Not enough data | 
| **Customizable Forms** | 8.5 (16 reviews) | Not enough data | 
| **Review Status Tracking** | 8.5 (17 reviews) | Not enough data | 

#### Goals

| Feature | ELMO Software | Microsoft Dynamics 365 Customer Voice | 
|---|---|---|
| **Goal-Setting** | 8.0 (16 reviews) | Not enough data | 
| **Company Goals And OKRs** | 7.7 (16 reviews) | Not enough data | 

#### Feedback

| Feature | ELMO Software | Microsoft Dynamics 365 Customer Voice | 
|---|---|---|
| **Continuous Feedback** | 8.4 (16 reviews) | Not enough data | 
| **Requesting Feedback** | 7.7 (16 reviews) | Not enough data | 
| **1-On-1 Meetings** | 7.1 (15 reviews) | Not enough data | 
| **Public Praise** | 6.0 (13 reviews) | Not enough data | 

#### Data

| Feature | ELMO Software | Microsoft Dynamics 365 Customer Voice | 
|---|---|---|
| **Dashboards And Reports** | 8.3 (16 reviews) | Not enough data | 
| **Historical Data** | 8.2 (14 reviews) | Not enough data | 

#### Agentic AI - Performance Management

| Feature | ELMO Software | Microsoft Dynamics 365 Customer Voice | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **ELMO Software** | N/A | N/A |
| **Microsoft Dynamics 365 Customer Voice** | N/A | N/A |

#### Generative AI

| Feature | ELMO Software | Microsoft Dynamics 365 Customer Voice | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Recruiting

| Product | Score | Reviews |
|---|---|---|
| **ELMO Software** | N/A | N/A |
| **Microsoft Dynamics 365 Customer Voice** | N/A | N/A |

#### Generative AI

| Feature | ELMO Software | Microsoft Dynamics 365 Customer Voice | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Talent Acquisition Suites

| Product | Score | Reviews |
|---|---|---|
| **ELMO Software** | N/A | N/A |
| **Microsoft Dynamics 365 Customer Voice** | N/A | N/A |

#### Generative AI

| Feature | ELMO Software | Microsoft Dynamics 365 Customer Voice | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Applicant Tracking Systems (ATS)

| Product | Score | Reviews |
|---|---|---|
| **ELMO Software** | 7.7/10 | 29 |
| **Microsoft Dynamics 365 Customer Voice** | N/A | N/A |

#### Agentic AI - Applicant Tracking Systems (ATS)

| Feature | ELMO Software | Microsoft Dynamics 365 Customer Voice | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Sourcing

| Feature | ELMO Software | Microsoft Dynamics 365 Customer Voice | 
|---|---|---|
| **Candidate Search** | 7.1 (8 reviews) | Not enough data | 
| **Career Page Configuration** | 8.3 (8 reviews) | Not enough data | 
| **Social Sourcing** | Not enough data | Not enough data | 
| **Job Posting** | Not enough data | Not enough data | 
| **Candidate Sourcing Metrics** | Not enough data | Not enough data | 

#### Candidate Management - Applicant Tracking System

| Feature | ELMO Software | Microsoft Dynamics 365 Customer Voice | 
|---|---|---|
| **Candidate Evaluations** | 7.4 (7 reviews) | Not enough data | 
| **Applicant Data Management** | Not enough data | Not enough data | 
| **Hiring Processes Tracking** | Not enough data | Not enough data | 
| **Automated Resume Parsing** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Candidate-Facing Statuses** | Not enough data | Not enough data | 
| **Workflow Building** | Not enough data | Not enough data | 

#### Platform

| Feature | ELMO Software | Microsoft Dynamics 365 Customer Voice | 
|---|---|---|
| **Customization ** | 7.8 (26 reviews) | Not enough data | 
| **Integration APIs** | 7.0 (24 reviews) | Not enough data | 
| **Internationalization** | Feature Not Available | Not enough data | 
| **User, Role, and Access Management** | 8.2 (27 reviews) | Not enough data | 
| **Performance** | 8.5 (25 reviews) | Not enough data | 
| **Mobility** | 6.5 (23 reviews) | Not enough data | 
| **Reporting** | 7.6 (25 reviews) | Not enough data | 
| **Dashboards** | 8.1 (26 reviews) | Not enough data | 

#### AI - Applicant Tracking Systems (ATS)

| Feature | ELMO Software | Microsoft Dynamics 365 Customer Voice | 
|---|---|---|
| **Predictive Insights** | Not enough data | Not enough data | 
| **AI Job Description** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 

### Onboarding

| Product | Score | Reviews |
|---|---|---|
| **ELMO Software** | 7.8/10 | 31 |
| **Microsoft Dynamics 365 Customer Voice** | N/A | N/A |

#### Agentic AI - Onboarding

| Feature | ELMO Software | Microsoft Dynamics 365 Customer Voice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Platform Content

| Feature | ELMO Software | Microsoft Dynamics 365 Customer Voice | 
|---|---|---|
| **Forms Library** | 8.4 (23 reviews) | Not enough data | 
| **E-Forms** | 8.1 (23 reviews) | Not enough data | 
| **E-Signature** | 7.3 (21 reviews) | Not enough data | 
| **Background Checks** | 7.1 (22 reviews) | Not enough data | 
| **Offer Letter Approvals** | 7.8 (22 reviews) | Not enough data | 
| **Offer Letter Templates** | 8.4 (21 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | ELMO Software | Microsoft Dynamics 365 Customer Voice | 
|---|---|---|
| **Self-Service Portal** | 8.0 (24 reviews) | Not enough data | 
| **Automated Team Introductions** | 7.2 (23 reviews) | Not enough data | 
| **Compliance Training** | 8.2 (22 reviews) | Not enough data | 
| **Automated Onboarding Workflows** | 8.3 (22 reviews) | Not enough data | 
| **Onboarding Notifications** | 8.4 (24 reviews) | Not enough data | 

#### Platform Data

| Feature | ELMO Software | Microsoft Dynamics 365 Customer Voice | 
|---|---|---|
| **Time-to-Productivity Reporting** | Feature Not Available | Not enough data | 
| **Onboarding Process Reporting** | 7.7 (22 reviews) | Not enough data | 
| **Visualization** | 8.1 (24 reviews) | Not enough data | 

#### Platform

| Feature | ELMO Software | Microsoft Dynamics 365 Customer Voice | 
|---|---|---|
| **Customization ** | 7.8 (26 reviews) | Not enough data | 
| **Integration APIs** | 7.0 (24 reviews) | Not enough data | 
| **Internationalization** | Feature Not Available | Not enough data | 
| **User, Role, and Access Management** | 8.2 (27 reviews) | Not enough data | 
| **Performance** | 8.5 (25 reviews) | Not enough data | 
| **Mobility** | 6.5 (23 reviews) | Not enough data | 
| **Reporting** | 7.6 (25 reviews) | Not enough data | 
| **Dashboards** | 8.1 (26 reviews) | Not enough data | 

#### Recruiting and Onboarding

| Feature | ELMO Software | Microsoft Dynamics 365 Customer Voice | 
|---|---|---|
| **Interview Scheduling** | 7.0 (22 reviews) | Not enough data | 
| **Onboarding** | 8.5 (24 reviews) | Not enough data | 

### Employee Engagement

| Product | Score | Reviews |
|---|---|---|
| **ELMO Software** | 7.9/10 | 33 |
| **Microsoft Dynamics 365 Customer Voice** | N/A | N/A |

#### Platform Basics

| Feature | ELMO Software | Microsoft Dynamics 365 Customer Voice | 
|---|---|---|
| **Performance Benchmarking** | Feature Not Available | Not enough data | 
| **Reporting & Dashboards** | 8.2 (18 reviews) | Not enough data | 
| **Interoperability** | Feature Not Available | Not enough data | 

#### Platform Content

| Feature | ELMO Software | Microsoft Dynamics 365 Customer Voice | 
|---|---|---|
| **Employee Pulse Surveys** | 7.8 (17 reviews) | Not enough data | 
| **Survey Customization** | 7.7 (16 reviews) | Not enough data | 
| **Goal and Challenge Creation** | 8.0 (16 reviews) | Not enough data | 
| **Science-based templates** | Feature Not Available | Not enough data | 

#### Platform Additional Functionality

| Feature | ELMO Software | Microsoft Dynamics 365 Customer Voice | 
|---|---|---|
| **Employee Segmenting** | 7.7 (17 reviews) | Not enough data | 
| **Goal and Challenge Creation** | 8.0 (16 reviews) | Not enough data | 
| **Peer Recognition** | 7.9 (16 reviews) | Not enough data | 
| **Social Feedback Portal** | 7.0 (17 reviews) | Not enough data | 

#### Platform

| Feature | ELMO Software | Microsoft Dynamics 365 Customer Voice | 
|---|---|---|
| **Customization ** | 7.8 (26 reviews) | Not enough data | 
| **Integration APIs** | 7.0 (24 reviews) | Not enough data | 
| **Internationalization** | Feature Not Available | Not enough data | 
| **User, Role, and Access Management** | 8.2 (27 reviews) | Not enough data | 
| **Performance** | 8.5 (25 reviews) | Not enough data | 
| **Mobility** | 6.5 (23 reviews) | Not enough data | 
| **Reporting** | 7.6 (25 reviews) | Not enough data | 
| **Dashboards** | 8.1 (26 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Employee Engagement Software](https://www.g2.com/categories/employee-engagement)

**Unique to ELMO Software (7):** [Time & Attendance Software](https://www.g2.com/categories/time-attendance), [Onboarding Software](https://www.g2.com/categories/onboarding-software), [Applicant Tracking Systems (ATS)](https://www.g2.com/categories/applicant-tracking-systems-ats), [Core HR Software](https://www.g2.com/categories/core-hr), [Payroll Software](https://www.g2.com/categories/payroll), [Performance Management Software](https://www.g2.com/categories/performance-management), [Employee Recognition Software](https://www.g2.com/categories/employee-recognition)



---
## Reviewer Demographics

### By Company Size

| Segment | ELMO Software | Microsoft Dynamics 365 Customer Voice | 
|---|---|---|
| **Small-Business** | 5.2% | 40.9% | 
| **Mid-Market** | 81.0% | 36.4% | 
| **Enterprise** | 13.8% | 22.7% | 

### By Industry

#### ELMO Software

- **Hospital & Health Care:** 10.3%
- **Computer Software:** 8.6%
- **Accounting:** 6.9%
- **Higher Education:** 6.9%
- **Construction:** 5.2%
- **Health, Wellness and Fitness:** 5.2%
- **Human Resources:** 5.2%
- **Non-Profit Organization Management:** 5.2%
- **Financial Services:** 3.4%
- **Manufacturing:** 3.4%
- **Other:** 39.7%

#### Microsoft Dynamics 365 Customer Voice

- **Information Technology and Services:** 22.7%
- **Computer Software:** 13.6%
- **Pharmaceuticals:** 9.1%
- **Business Supplies and Equipment:** 9.1%
- **Consulting:** 4.5%
- **Real Estate:** 4.5%
- **Professional Training & Coaching:** 4.5%
- **Non-Profit Organization Management:** 4.5%
- **Marketing and Advertising:** 4.5%
- **Human Resources:** 4.5%
- **Other:** 18.2%

---
## Alternatives

### Alternatives to ELMO Software

- [Employment Hero](https://www.g2.com/products/employment-hero/reviews) — 4.3/5 stars (1158 reviews)
- [Rippling](https://www.g2.com/products/rippling/reviews) — 4.8/5 stars (12784 reviews)
- [HiBob HRIS](https://www.g2.com/products/hibob-hris/reviews) — 4.5/5 stars (2335 reviews)
- [BambooHR](https://www.g2.com/products/bamboohr/reviews) — 4.4/5 stars (5348 reviews)
- [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) — 4.1/5 stars (1634 reviews)
- [Dayforce](https://www.g2.com/products/dayforce/reviews) — 4.2/5 stars (957 reviews)
- [UKG Ready](https://www.g2.com/products/ukg-ready/reviews) — 4.4/5 stars (2611 reviews)
- [Paylocity](https://www.g2.com/products/paylocity/reviews) — 4.4/5 stars (5319 reviews)
- [Access PeopleHR](https://www.g2.com/products/access-peoplehr/reviews) — 4.0/5 stars (445 reviews)
- [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) — 4.2/5 stars (4222 reviews)

### Alternatives to Microsoft Dynamics 365 Customer Voice

- [Qualtrics Employee Experience](https://www.g2.com/products/qualtrics-employee-experience/reviews) — 4.4/5 stars (462 reviews)
- [SurveyMonkey Engage](https://www.g2.com/products/surveymonkey-engage/reviews) — 4.2/5 stars (71 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5169 reviews)
- [HiBob HRIS](https://www.g2.com/products/hibob-hris/reviews) — 4.5/5 stars (2335 reviews)
- [Lattice](https://www.g2.com/products/lattice-lattice/reviews) — 4.7/5 stars (4096 reviews)
- [Employment Hero](https://www.g2.com/products/employment-hero/reviews) — 4.3/5 stars (1158 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)
- [Vantage Circle](https://www.g2.com/products/vantage-circle/reviews) — 4.7/5 stars (10887 reviews)
- [Kudos](https://www.g2.com/products/kudos/reviews) — 4.8/5 stars (2856 reviews)
- [Keka](https://www.g2.com/products/keka/reviews) — 4.5/5 stars (2001 reviews)

---
## Top Discussions

### ELMO Software

No discussions available for this product.

### Microsoft Dynamics 365 Customer Voice

- Title: [What are the features of Microsoft Dynamics 365?](https://www.g2.com/discussions/microsoft-dynamics-365-customer-voice-what-are-the-features-of-microsoft-dynamics-365) — 1 comment, 1 upvote
  > **Top comment:** "Everything which could be needed by an HR , analytics tools"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/elmo-software-vs-microsoft-microsoft-dynamics-365-customer-voice)