ELMO Software Reviews & Product Details

We're very new to ELMO still so I'm only commenting on our initial (admin) user experience

A highlight has been the Client engagement from our ELMO rep, and the platform's provisions of user support for admin users - Our first usage of ELMO was a bit up and down ; there were a LOT of training slides that were very repetitive, and didn't really suit our learning styles so we were concerned for how things would play out, but their AI support agent is bloody brilliant! - and their user forums seem to have a high level of activity going on from a helpful group of people. Elmo have done a good job with incorporating this framework into their software offering (and even encouraging usage through a rewards platform $$!!! - but seriously, this is such a good idea!! nothing encourages new admin users to get involved more than some game play and physical $$ rewards for being part of it)

I like the raw aspects of ELMO that others may not - the Course Builder in particular looks archaic, and lacks the flashy interfaces of modern graphics or web design software, but by keeping the source code open makes it very easy to change this through HTML/CSS - which these days is a piece of cake thanks to ChatGPT - simply upload the base code and tell it what you want! LOL Review collected by and hosted on G2.com.

We're very new to ELMO still so I'm only commenting on our initial (admin) user experience

I found our initial experience somewhat disheartening and we were concerned whether we had made the right decision - but hang in there, because after the initial bumps, things have really gotten better for us! So far, we're very satisfied with ELMO!

Our initial online training was VERY long and repetitive - death by powerpoint too! We struggled to keep paying attention because of how drawn out it was. Our initial upload of historic user data was also quite frustrating - the instructions online that show what/how templates need to be filled out were often incorrect or incomplete, which made this process very frustrating - it would be even more so if you're not accustomed to database CSV/pivot tables to decipher what is being requested.

We did some face to face (admin) training from a very experienced trainer - perhaps a bit TOO experienced as we found the training hard to keep up with, and more of a demonstration than it was training (he was super nice, polite, and helpful, but the 'training course' didn't really ensure that we were competent etc. as there wasn't much 'doing' during the training session. - again though, hang in there, because it was enough for us to learn the basics, and the ELMO Assist AI support agent is really good at helping out once we were back in our office! Review collected by and hosted on G2.com.

1) ad-hoc exclusive service agreement (i.e. cost per user per module per year with the special discount for the non-for-profit organisations) - financial component;

2) governance and compliance reasons: training and L&D module are essential for the audit;

3) market reputation and customer support Review collected by and hosted on G2.com.

Different Modules are not synchronised between common interfaces; no smartphone apps; Learnign Course catalogue is still expected to be updated manually whereas it should be automatically synched Review collected by and hosted on G2.com.

What I like best about ELMO software is its configurability and user-friendliness. I can tailor the system to fit Lipman's unique needs, which has been a game-changer for us. The software centralises employee information securely, automates administrative processes, and provides a modern, efficient onboarding experience. ELMO's Learning Management System offers easy access to online learning, and its self-serve functionality allows employees to update their details. The Customer support team are second to none and extremely responsive. For us its been like having an additional team member. Review collected by and hosted on G2.com.

Honestly, I don't see any major downsides to ELMO software. However, after some consideration, I think it would be beneficial to have "drag and drop" style functionality and more features in the employee profile. What I do like is that ELMO is constantly updating the system, which shows their commitment to improving the user experience. Review collected by and hosted on G2.com.

Support; Features available; Customisation Review collected by and hosted on G2.com.

Recruitment module needs more attention. Review collected by and hosted on G2.com.

ELMO has substantially changed our record keeping for processes such as Learning (training), Onboarding and General HR activities. Review collected by and hosted on G2.com.

At present we are unable to upload mulitple files in the Document forms that are linked to individula profiles. Review collected by and hosted on G2.com.

Once you understand the fundamental architecture of the system it is very user friendly and intuitive. It is on a journey of continuous improvement driven by client insights and feedback so becoming more responsive and implementing considerable upgrades. Review collected by and hosted on G2.com.

At present the system architecture is based around the user and not roles which e.g., can become cumbersome using the organisation chart feature because when a user departs the system doesn't automatically default to direct reports then reporting to 2 up managers. This has to be undertaken manually and there are a number of modules that have considerable manual aspects to them for actions to be assigned. Review collected by and hosted on G2.com.

Elmo is highly customisable and adaptable. There are a number of features that are useful and the team are looking for feedback to continuously improve which is helpful. It is easy to use for the end user if the administrator has implemented well. Review collected by and hosted on G2.com.

It can take a while to master the platform and can be difficult if you inherit someone else's setup or configurations. Review collected by and hosted on G2.com.

The automoation and customisation that ELMO offeres is fantastic. Aside from payroll, which I believe is being worked on, having a system where all of it's components 'talk' to eachother is super helpful. Being able to store all our records in one system, as opposed to having them across many, has been great.

The customer success/support team are so fantastic! We've worked with Jo a lot and I can genuinely say that we would not be as 'put together' as we are today without her! Review collected by and hosted on G2.com.

Course Builder & CPD plans. Course builder is very clunky and not an intuitive system to use fopr cerating modules when you compare against competitiors. CPD's can not be pro-rated without creating an entirely seperat plan, which is quite annoying. Review collected by and hosted on G2.com.

I found the workflow useful. We are able to set steps and tasks for our new staff members who follow the steps simply and complete the required tasks/documents to be ready for their new role. Review collected by and hosted on G2.com.

Some employee details are not transferred to the ELMO payroll. For example: gender, employment type Review collected by and hosted on G2.com.

I love the rewards and recognition program as it promotes positive reinforcement across the business. I also love the onboarding and recruitment modules as well. Review collected by and hosted on G2.com.

I don't like that there isn't a fully functionally app with everything in one place or push notifications. Review collected by and hosted on G2.com.