Compare Dynatrace and Security Software 
At a Glance
Market Segments
Enterprise (69.4% of reviews)
Enterprise (59.2% of reviews)
Entry-Level Pricing
Starts at $69 per month billed annually, per 8 GB Host
No pricing available
Dynatrace
Star Rating
(1,363)4.5 out of 5
Market Segments
Enterprise (69.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $69 per month billed annually, per 8 GB Host
Browse all 3 pricing plansServiceNow Security Operations
Star Rating
(58)4.4 out of 5
Market Segments
Enterprise (59.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ServiceNow Security OperationsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that both Dynatrace and ServiceNow Security Operations excel in user satisfaction, with both products receiving a solid star rating of 4.5. However, ServiceNow has a slight edge in overall G2 Score, indicating a marginally higher level of user satisfaction across the board.
- Users say that Dynatrace stands out for its ability to provide deep, real-time insights into application performance and infrastructure. Reviewers appreciate features like automatic service mapping, which helps them quickly identify issues without guesswork, making it a powerful tool for monitoring complex environments.
- According to verified reviews, ServiceNow Security Operations shines in its integration capabilities, particularly with out-of-the-box solutions that centralize various aspects of security operations. Users highlight how these integrations enhance workflow efficiency, especially when combined with existing systems like CMDB and ticketing tools.
- Reviewers mention that while Dynatrace offers a robust monitoring experience, it faces challenges in areas like system isolation and resolution automation, where ServiceNow Security Operations outperforms. Users appreciate ServiceNow's higher scores in these areas, indicating a more effective approach to incident management.
- Users report that Dynatrace's ease of setup is commendable, with many finding the onboarding process intuitive. However, ServiceNow Security Operations slightly edges out in overall usability, with reviewers noting its comprehensive documentation and support that facilitate smoother implementation.
- According to recent feedback, Dynatrace users value its detailed dashboards that consolidate information effectively, while ServiceNow users commend its unified platform for managing security incidents. This highlights how both products cater to different needs, with Dynatrace focusing on performance monitoring and ServiceNow on security operations management.
Pricing
Entry-Level Pricing
Dynatrace
Full-stack monitoring
Starts at $69
per month billed annually, per 8 GB Host
Advanced observability for apps and infrastructure across hybrid and multi-clouds at scale
- Application performance
- Infrastructure monitoring
- AIOps
ServiceNow Security Operations
No pricing availableFree Trial
Dynatrace
Free Trial is available
ServiceNow Security Operations
Free Trial is available
Ratings
Meets Requirements
8.8
1,069
9.0
21
Ease of Use
8.3
1,079
8.5
39
Ease of Setup
8.4
671
7.9
33
Ease of Admin
8.2
624
8.3
11
Quality of Support
8.7
1,012
8.8
19
Has the product been a good partner in doing business?
8.7
621
8.7
10
Product Direction (% positive)
9.3
1,043
9.5
22
Features by Category
User Behavior
8.9
116
|
Verified
Not enough data
8.0
87
|
Verified
Not enough data
8.3
105
|
Verified
Not enough data
A/B Testing
8.4
101
|
Verified
Not enough data
8.0
76
Not enough data
8.7
110
|
Verified
Not enough data
8.1
75
Not enough data
Visitor Information
8.6
117
|
Verified
Not enough data
8.4
112
|
Verified
Not enough data
Agentic AI - Session Replay
Not enough data
Not enough data
Functionality
8.8
62
Not enough data
9.0
63
Not enough data
8.5
60
Not enough data
8.0
59
Not enough data
8.7
54
Not enough data
8.4
58
Not enough data
Agentic AI - Website Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
9.2
159
Not enough data
8.5
137
Not enough data
8.5
134
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
8.4
127
Not enough data
8.6
154
Not enough data
7.7
102
Not enough data
Performance
9.1
152
Not enough data
9.4
158
Not enough data
8.5
148
Not enough data
9.0
149
Not enough data
Functionality
8.9
75
Not enough data
8.9
73
Not enough data
8.6
70
Not enough data
9.0
73
Not enough data
8.2
70
Not enough data
8.7
72
Not enough data
Agentic AI - Database Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.0
47
Not enough data
8.9
46
Not enough data
8.5
42
Not enough data
8.2
43
Not enough data
Monitoring - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
8.7
46
Not enough data
8.8
46
Not enough data
Feature Not Available
Not enough data
Analytics - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Security - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Network Performance - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
9.0
203
Not enough data
8.2
189
Not enough data
8.9
185
Not enough data
9.0
197
Not enough data
Not enough data
Not enough data
Administration
8.5
172
Not enough data
8.5
154
Not enough data
8.4
158
Not enough data
Not enough data
Not enough data
Analysis
8.2
182
Not enough data
8.5
201
Not enough data
Feature Not Available
Not enough data
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Bug Reporting
8.5
39
Not enough data
7.9
36
Not enough data
8.1
36
Not enough data
Bug Monitoring
8.4
37
Not enough data
8.2
37
Not enough data
7.9
37
Not enough data
Agentic AI - Bug Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.5
39
Not enough data
8.3
39
Not enough data
8.8
43
Not enough data
Issue Resolution
8.8
43
Not enough data
8.6
43
Not enough data
8.4
42
Not enough data
Management
8.6
44
Not enough data
8.7
45
Not enough data
8.2
42
Not enough data
Generative AI
7.7
5
Not enough data
8.3
5
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
8.9
68
Not enough data
8.9
68
Not enough data
8.5
68
Not enough data
Monitoring and Management
8.8
61
Not enough data
8.9
67
Not enough data
9.2
68
Not enough data
Agentic AI - Log Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.8
58
Not enough data
8.8
57
Not enough data
9.1
56
Not enough data
8.2
52
Not enough data
Management
8.4
55
Not enough data
8.4
58
Not enough data
8.8
55
Not enough data
9.1
56
Not enough data
Agentic AI - Enterprise Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk Analysis
Not enough data
9.2
6
Not enough data
8.9
6
Not enough data
9.5
7
Vulnerability Assesment
Not enough data
9.4
8
Not enough data
9.4
6
Not enough data
9.0
7
Not enough data
9.7
6
Automation
Not enough data
9.0
7
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.9
6
ServiceNow Apps
8.5
9
Not enough data
9.3
10
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Preparation
8.7
59
|
Verified
Not enough data
8.1
56
|
Verified
Not enough data
8.2
55
|
Verified
Not enough data
8.1
56
|
Verified
Not enough data
Analysis
8.5
57
|
Verified
Not enough data
8.4
56
|
Verified
Not enough data
8.6
58
|
Verified
Not enough data
8.3
57
|
Verified
Not enough data
8.5
61
|
Verified
Not enough data
8.0
53
|
Verified
Not enough data
Visualization
8.9
61
|
Verified
Not enough data
8.6
58
|
Verified
Not enough data
Agentic AI - Log Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.7
108
Not enough data
8.8
109
Not enough data
8.9
120
Not enough data
7.6
103
Not enough data
8.5
111
Not enough data
Response
8.7
113
Not enough data
8.6
111
Not enough data
8.2
112
Not enough data
Agentic AI - Application Performance Monitoring (APM)
7.1
11
Not enough data
7.5
12
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
7.2
10
Not enough data
Performance
8.7
110
Not enough data
8.2
109
Not enough data
Functionality
8.5
105
Not enough data
8.4
108
Not enough data
7.8
103
Not enough data
8.5
112
Not enough data
Alerts management
8.3
41
Not enough data
7.9
41
Not enough data
8.6
41
Not enough data
Monitoring
8.7
42
Not enough data
9.1
42
Not enough data
9.0
42
Not enough data
9.1
42
Not enough data
Automation
8.4
41
Not enough data
8.4
41
Not enough data
Analysis
8.5
43
Not enough data
8.4
41
Not enough data
8.6
42
Not enough data
8.4
41
Not enough data
Issue Resolution
8.3
42
Not enough data
8.2
42
Not enough data
8.6
41
Not enough data
Generative AI
6.1
11
Not enough data
Agentic AI - IT Alerting
6.0
5
Not enough data
5.7
5
Not enough data
6.1
6
Not enough data
5.0
5
Not enough data
5.0
5
Not enough data
4.7
5
Not enough data
4.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Runtime Application Self-Protection (RASP) ToolsHide 4 FeaturesShow 4 Features
Not enough data
Not enough data
Threat Detection & Response - Runtime Application Self-Protection (RASP)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Telemetry Collection & Ingestion - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Observability Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization & Dashboards - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Correlation & Root Cause Analysis - Observability
Not enough data
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Scalability & Ecosystem Integration - Observability
Not enough data
Not enough data
9.0
5
Not enough data
AI Features - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Orchestration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Information
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Threat Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Response
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
9.0
8
Not enough data
Not enough data
Records
Not enough data
9.0
8
Not enough data
8.8
8
Management
Not enough data
9.0
7
Not enough data
9.0
8
Not enough data
9.3
9
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Security Orchestration, Automation, and Response (SOAR)Hide 11 FeaturesShow 11 Features
Not enough data
9.2
17
Automation
Not enough data
9.7
6
Not enough data
9.4
13
Not enough data
8.5
10
Not enough data
9.4
6
Orchestration
Not enough data
8.2
13
Not enough data
8.9
9
Not enough data
9.5
7
Not enough data
9.1
9
Response
Not enough data
9.7
6
Not enough data
9.3
7
Not enough data
9.4
6
Categories
Categories
Shared Categories
Dynatrace and ServiceNow Security Operations share no categories
Unique Categories
Dynatrace is categorized as Observability Software, Enterprise Monitoring, Log Monitoring, AIOps Platforms, Database Monitoring, Digital Experience Monitoring (DEM), Website Monitoring, Cloud Infrastructure Monitoring, Runtime Application Self-Protection (RASP) Tools, ServiceNow Store Apps, Session Replay, IT Alerting, Container Monitoring, Log Analysis, Application Performance Monitoring (APM), Network Monitoring, and Bug Tracking
ServiceNow Security Operations is categorized as Risk-Based Vulnerability Management, Security Orchestration, Automation, and Response (SOAR), Incident Response, and Threat Intelligence
Reviews
Reviewers' Company Size
Dynatrace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow Security Operations
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.4%
Financial Services
10.2%
Computer Software
9.2%
Insurance
8.9%
Banking
8.4%
Other
46.8%
Computer & Network Security
22.0%
Information Technology and Services
19.5%
Hospital & Health Care
9.8%
Insurance
7.3%
Financial Services
7.3%
Other
34.1%
Alternatives
Discussions
What is Dynatrace used for?
3 Comments
CM
Dynatrace is an Application Performance Management (APM) tool used to monitor and optimize software applications and infrastructure. It provides real-time...Read more
what is the best way to AI integration in Energy and Utlilites services.
3 Comments
DA
Hi. The AI is built into the Dynatrace platform and is purpose built for this use case. It's getting context from the installation of Dynatrace OneAgents...Read more
What does Rookout do?
2 Comments
EY
Remote non-blocking debug- breakpoint logs extraction from remote resources.Read more
ServiceNow Security Operations has no discussions with answers
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