ServiceNow Security Operations Reviews & Product Details

Simplify and automate threat and vulnerability management and incident response while reducing risks to your organization. ServiceNow Security Operations powered by AI Agents helps security teams scale faster, smarter and more efficiently, enabling and automating critical collaboration of data and process between IT, security, and risk to effectively respond and remediate threats. It brings in security and vulnerability data from your existing tools and uses intelligent workflows, automation, and a deep connection with IT to streamline security response. ServiceNow Security Operations helps you use the power of the ServiceNow AI Platform® and AI-driven automation of processes and procedures to respond to threats, reduce cybersecurity risk, and drive cyber resilience. Digital security workflows, automation, and orchestration speed up tasks such as analysis, prioritization, and remediation. Automatically correlate threat intelligence from multiple sources, including MITRE ATT&CK, or take action in other security or IT management tools from a central console.

Product Website

Seller

ServiceNow

Discussions

ServiceNow Security Operations Community

Product Description

ServiceNow Security Operations is an Enterprise Security Response engine offering security incident response, vulnerability response, configuration compliance, and threat intelligence. It’s built on the intelligent workflows, automation, orchestration, and deep connection with IT of the ServiceNow platform.

Overview by

Jon Williams

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

View More Pricing Information

ServiceNow Security Operations Integrations

(2)

Verified by ServiceNow Security Operations

ServiceNow Security Operations Media

ServiceNow Security Operations Demo - CISO Dashboard

A dashboard built for the CISO, SOC Managers or other Executives to quickly identify bottlenecks and areas for improvement, monitor and report on effectiveness of your remediation strategy, and assess exposure accurately by combining service-aware CMDB with scanning data.

ServiceNow Security Operations Demo - Security Analyst Workspace

The Security Analyst Workspace is a dedicated workspace for security analysts to quickly view, prioritize, and work security incidents and automate assignment of tasks. It provides business context and incident severity insights to help accelerate prioritization and allow analysts to focus on the...

ServiceNow Security Operations Demo - Vulnerability Response

A workspace dedicated to Vulnerability Managers and Vulnerability Analysts to automate the tasking and assignment of vulnerabilities, identify solutions to deploy, and then schedule patching for last mile remediation of vulnerabilities using Patch Orchestration

ServiceNow Security Operations Demo - Patch Orchestration

Enables vulnerability managers and patch management to identify and recommend patches, schedule patching last-mile remediation of vulnerabilities, and improve risk-based prioritization by correlating vulnerability, patch, and asset details.

ServiceNow Security Operations Demo - Major Security Incident Management Workspace

Dedicated workspace for a Major Security Incident Manager to coordinate incident response to major threats in the organizations. It provides collaborative workflow integrations, management of tasks to quickly see the status of the incident, ability for the Incident Manager to select participants,...

This video explores Now Assist for Security Operations and demonstrates how Security Analysts can use intelligent workflows and ServiceNow’s purpose-built generative AI skills to resolve security incidents more efficiently.

If you are looking to learn more about what’s new in ServiceNow's latest Security Operations release, this session is for you!

In this video, we will take a look at the new Security Incident Response Workspace from ServiceNow. This workspace helps security analysts resolve security incidents faster than ever before!

This video walks you through ServiceNow Vulnerability Response and discusses the various aspects of the product.

In this video, we will explore how organizations are using ServiceNow Security Operations to change how they more effectively manage and respond to security events across the enterprise.

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Shiva R.

Sr Director

Enterprise (> 1000 emp.)

10/29/2025

"Seamless SecOps Integration with Stellar Support"

4/5

What do you like best about ServiceNow Security Operations?

I appreciate the seamless integration of ServiceNow Security Operations with my existing CMDB and ticketing systems, which significantly enhances my workflow efficiency. The availability of comprehensive documentation and the support from ServiceNow's solution architects and dedicated customer team made the setup process smooth and hassle-free. I find the incident response playbooks feature particularly useful for building and automating workflows for various types of security incidents, contributing to a more streamlined and effective SecOps management. The integration with ITSM is a singular benefit that fosters a cohesive operational ecosystem, allowing me to tie in user workflow automation for specific incident types. This interconnectedness and the ability to customize through integration are crucial for optimizing our security posture. Furthermore, using ServiceNow Security Operations alongside Splunk provides a robust combination for managing security operations efficiently. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Security Operations?

I find it challenging to build playbooks within the ServiceNow Security Operations tool itself. It would be beneficial if the process of building and responding with playbooks was made easier. Review collected by and hosted on G2.com.

Gowtham R.

10/15/2025

"Efficient Security Management with Seamless Integration"

4/5

What do you like best about ServiceNow Security Operations?

I appreciate the unified platform that ServiceNow Security Operations offers for managing security incidents. The integration capabilities with third-party tools like Splunk and Tenable are remarkable, allowing efficient data processing. The implementation guides and setup assistants make initial setup straightforward for roles and groups, enhancing productivity by reducing incident resolution time by 30%. The platform’s dashboards and integration hub significantly improve workflow and provide excellent insights. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Security Operations?

I find the limitation based on licensing regarding playbooks for remediation in ServiceNow Security Operations somewhat restrictive. The existing setup does not include a wide range of playbooks, potentially hindering efficient remediation efforts and limiting proactive security operations. Review collected by and hosted on G2.com.

Elliott B.

Associate Consultant

Mid-Market (51-1000 emp.)

10/15/2025

"Smooth Transition from Cyber to SecOps, with Room for Improvement"

5/5

What do you like best about ServiceNow Security Operations?

Worked in this solution and moving from cyber to SecOps has been much better Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Security Operations?

Always areas to improve in this area but with each release it will become streamlined Review collected by and hosted on G2.com.

Rafael C.

Small-Business (50 or fewer emp.)

5/6/2025

"SecOps"

4/5

What do you like best about ServiceNow Security Operations?

The automation, the playbooks and workflows reduce manual effort to proceed with the vulnerability resolution. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Security Operations?

The initial set up complexity and the licensing costs, it can be expensive. Review collected by and hosted on G2.com.

Lake M.

Risk Officer

Enterprise (> 1000 emp.)

8/6/2025

"Very good product with many risk and data features"

5/5

What do you like best about ServiceNow Security Operations?

I love ServiceNow for the features and management of data and incidents. I have used this product at my last two places of business and will always recommend their products. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Security Operations?

ServiceNow has remediated any issues discovered over the years Review collected by and hosted on G2.com.

Travis G.

Security Administrator

Enterprise (> 1000 emp.)

5/6/2025

"ServiceNow Streamlines Workflows"

5/5

What do you like best about ServiceNow Security Operations?

ServiceNow has vastly improved our various access request workflows. Allowing it to easily pass between key approvers before it gets executed by our IT team. Processes that could have taken weeks to go through other approval processes can be completed in as little as 30 minutes now. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Security Operations?

There is the ability for people to edit requests after they have been approved resulting in things slipping past key approvers. Review collected by and hosted on G2.com.

Tim L.

Technical Solutions Architect

Enterprise (> 1000 emp.)

8/7/2025

"WWT TSA Security Platform intergrations"

5/5

What do you like best about ServiceNow Security Operations?

Easy to talk to, direct answers, and showcased the ServiceNow App Store. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Security Operations?

No dislikes to mention. I’m just typing to fill now. Review collected by and hosted on G2.com.

Verified User in Consulting

Enterprise (> 1000 emp.)

5/6/2025

"I have decostumize, uninstall and reinstall the whole secops module."

4/5

What do you like best about ServiceNow Security Operations?

I like being able to integrate with ease most of the tools we use. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Security Operations?

Sometimes the documentation is off and is missing some key steps in order to make the Module work as a whole in a good way. Review collected by and hosted on G2.com.

What problems is ServiceNow Security Operations solving and how is that benefiting you?

it is letting us see in a general view all the different security incidents and VITs we have across all the systems. before we had to check each different product or scanner when have and that is time consuming in order to do the job which is, resolve the SIRs, VITs, and Threat hunt. Review collected by and hosted on G2.com.

Mark A.

Enterprise (> 1000 emp.)

5/7/2025

"Excellent to track and manage activity related to security events and incidents."

5/5

What do you like best about ServiceNow Security Operations?

The module is great because it allows alerts to flow into a workflow and gives the Security Operations Center a method to track all activity related the event Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Security Operations?

the way it can integrate into other platforms Review collected by and hosted on G2.com.

Sanket B.

Technical Lead

Enterprise (> 1000 emp.)

10/1/2024

"New player in the market for SecOps !"

4.5/5

What do you like best about ServiceNow Security Operations?

Security Operations in ServiceNow provides Vulnerability Reponse, Security incident repsonse. It's a one stop shop for the team to look at the data, work on Vulnerabilites and work on Security incident.

Servicenow provides OOB ontegration with multiple scanners available in the market.

Through the guided setup it's very easy to implement modules in SecOps. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Security Operations?

If the data volume is huge, Dashbaords are very slow but ServiceNow is working to improve the loading speed of dashboards. Review collected by and hosted on G2.com.