--- title: ServiceNow Security Operations Reviews meta\_title: 'ServiceNow Security Operations Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 86 reviews by the users' company size, role or industry to find out how ServiceNow Security Operations works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 86 scale: '5' date\_modified: '2026-08-23' parent\_category: name: System Security url: https://www.g2.com/categories/system-security --- # ServiceNow Security Operations Reviews & Product Details Visit Website ServiceNow Security Operations is a sophisticated software solution designed to enhance threat and vulnerability management as well as incident response for organizations. By leveraging artificial intelligence, this platform empowers security teams to operate more efficiently and effectively, allowing for streamlined collaboration across IT, security, and risk management departments. The primary goal of ServiceNow Security Operations is to simplify complex security processes while minimizing risks associated with cybersecurity threats. Targeted at security teams within organizations of various sizes, ServiceNow Security Operations addresses the need for a cohesive approach to managing security incidents and vulnerabilities. It is particularly beneficial for organizations that utilize multiple security tools, as it integrates security and vulnerability data from these existing systems. This integration enables teams to respond to threats more rapidly by automating critical workflows and processes, thus reducing the manual effort traditionally required in incident response. The platform is suitable for both small businesses and large enterprises, making it a versatile choice for organizations looking to enhance their cybersecurity measures. Key features of ServiceNow Security Operations include intelligent workflows that automate routine tasks, allowing security professionals to focus on more strategic initiatives. The platform’s AI-driven capabilities facilitate the automatic correlation of threat intelligence from diverse sources, such as the MITRE ATT&CK framework. This feature enhances situational awareness and enables teams to prioritize threats effectively based on real-time data. Additionally, the ability to take action within other security or IT management tools from a centralized console streamlines operations, ensuring that teams can respond to incidents without unnecessary delays. This centralized approach not only improves efficiency but also fosters better communication among different departments involved in security management. Moreover, the use of digital security workflows and orchestration significantly accelerates tasks such as analysis, prioritization, and remediation. By automating these processes, organizations can improve their response times and enhance their overall cybersecurity posture. The integration of AI-driven automation within the ServiceNow AI Platform® further strengthens the platform's capabilities, enabling organizations to drive cyber resilience and reduce their exposure to potential threats. This proactive approach to cybersecurity ensures that organizations are not only reacting to incidents but are also prepared to prevent them. ServiceNow Security Operations stands out in the cybersecurity landscape by offering a comprehensive solution that addresses the complexities of modern cybersecurity challenges. By automating and simplifying threat and vulnerability management, it empowers security teams to respond more effectively, thereby enhancing the overall security framework of an organization. This makes it an essential tool for any organization looking to bolster its defenses against the ever-evolving landscape of cyber threats. * * * Product Website ServiceNow Security Operations Seller [ServiceNow](https://www.g2.com/sellers/servicenow) Discussions [ServiceNow Security Operations Community](https://www.g2.com/products/servicenow-security-operations/discuss) Solution Type All-in-One Overview by Michael Plavin ![ModSquad](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ModSquad") Used by ModSquad and 2 others ##### Featured Companies [ ![ModSquad](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ModSquad") ModSquad](https://www.g2.com/products/modsquad/reviews)[ ![Celonis](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Celonis") Celonis](https://www.g2.com/products/celonis/reviews)[ ![Verkada](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Verkada") Verkada](https://www.g2.com/products/verkada/reviews) Beta Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months [ View More Pricing Information ](https://www.g2.com/products/servicenow-security-operations/pricing) ## ServiceNow Security Operations Integrations (85) What do users say about integrations? Verified by ServiceNow Security Operations [Show More Integrations](https://www.g2.com/products/servicenow-security-operations/integrations) ![Roman-Oko S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roman-Oko S.") RS Roman-Oko S. Security and Risk Manager Enterprise (\> 1000 emp.) 8/7/2026 "Orchestrated Security with a Centralized Command View." 3.5/5 What do you like best about ServiceNow Security Operations? The biggest win for me is having everything in one screen finally. Before this I was jumping between three different tools just to figure out what was happening with an alert. Now I can see incidents and assign stuff to my team without chasing people down for updates. The dashboard saves me maybe an hour or two each every single day by offering easy to access and simple option buttons. My team seems less stressed too which is nice. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? Getting this thing setup was a real pain if I'm being straight with you. We had to bring in outside help because nobody on my team knew how to configure all the integrations properly. Took us almost two months before everything was working right. Also some days the interface just feels clunky and I find myself clicking too many times to get to things I use everyday. Could definitely be more streamlined. Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? We were drowning in alerts before and things kept falling through the cracks. Now we have a proper process where nothing gets lost and we can actually show auditors we did our job. The automation handles the boring repetitive stuff so we can concentrate on actual threats. Still not perfect but way better than what we had. For a big organization like ours it makes a real difference day to day. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Julia M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julia M.") JM Julia M. Senior Account Executive Enterprise (\> 1000 emp.) 8/11/2026 "Faster Threat Detection and Investigation in One Central Platform" 4/5 What do you like best about ServiceNow Security Operations? ServiceNow Security Operations helps us to spot incidents, understand behavior and points threats faster from one central intelligent platform. It gathers alerts from security tools such as antivirus and cloud security and combine them for incident investigation automatically. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? Many of its features doesn't comes with basic price for more add ons or adding similar integration make this security tool much expensive, I called it hidden charges. Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? It helps us to fight back quickly to defending customer data from different systems such as POS and ecommerce, instead of alerting through a pop up it automatically isolate POS before threat spreads. The big problem is daily false alerts which is a big headache but with SecOps it only prioritize and work against actual threat risk. The speed of performing scan of online information is fast which is time saving and provide clean environment for work. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Brian M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian M.") BM Brian M. Strategic Account Manager Information Technology and Services Enterprise (\> 1000 emp.) 8/10/2026 "Clear Incident Stages and Organized UI, with Helpful AI Correlation" 3.5/5 What do you like best about ServiceNow Security Operations? The strongest part of ServiceNow Security Operations for me is how clearly it exposes every stage of an incident, rather than leaving me guessing about what’s happening next. The UI keeps alerts, cases, and investigation details well organized, which makes it easier for me to understand priorities and stay focused on what matters. The AI feature also helps me correlate related events, so I spend less effort separating genuine threats from routine noise. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? ‎I have not encountered any major drawbacks while using this software. It has been stable, reliable, and well-designed for security operations. Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? ServiceNow Security Operations has helped me centralize incident response by bringing alerts, investigations, and remediation tasks into one platform. Instead of switching between multiple tools, I am able to manage security cases from a single location, which makes it easier for me to stay organized during daily security operations. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite VM vignesh m. admin Enterprise (\> 1000 emp.) 7/24/2026 "Centralized Incident Management with Intuitive Dashboard" 4/5 What do you like best about ServiceNow Security Operations? I use ServiceNow Security Operations because it provides a single place to manage and track incidents, making it easy to assign tasks, monitor progress, and keep everything updated throughout the process. The dashboard offers a clear view of open incidents and their statuses, which helps my team stay organized and ensures nothing gets missed during investigations. We can quickly see all open incidents without having to ask for updates, allowing us to focus on high-priority issues first. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? I find the user interface could be improved since some tasks require multiple clicks to complete. It would be helpful if commonly used actions were easier to access and required fewer clicks. A cleaner layout and simpler navigation would make it easier for new users. Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? We use ServiceNow Security Operations to centralize our incident management, improve visibility into our investigations, and ensure a consistent workflow. It helps us stay organized, prioritize high-priority issues, and keeps us updated with a clear dashboard view of all incidents. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Adam R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam R.") AR Adam R. Executive Director Small-Business (50 or fewer emp.) 7/27/2026 "All Security Tools in One Place with Fast, Automated Playbooks" 4/5 What do you like best about ServiceNow Security Operations? The best in it is that it brings all our security tools and alerting systems into one place and lets us launch automated playbooks immediately. We used to bounce between different consoles all day, but now that workload is managed much more smoothly. I can focus on real threats, and response times stay very short without all the constant switching. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? The initial setup is very complicated. Getting integrations dialed in takes a lot of time, and if anything is even slightly off, the whole process stalls. Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? The biggest problem this solved for our business was the constant flood of alerts and the need to jump between several tools all day. Now it helps by bringing incidents together in one place and automatically ranking them, so we can kick off the right playbooks and stay focused on the real threats. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite UI uzma I. Technical Support Specialist Enterprise (\> 1000 emp.) 8/5/2026 "Efficient, Time-Saving, But Overwhelming for Some" 4.5/5 What do you like best about ServiceNow Security Operations? I really like that ServiceNow Security Operations is easy to use and saves time. It automates the task and monitors activities effectively while ensuring compliance, making our work easy and reliable. The tool is accurate and saves time when dealing with scam and fraud-related queries by automating repetitive tasks, allowing us to focus on other important details. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? Everything works well for me as far as I've used it, but I did notice that for a very non-tech savvy person, it gets a bit difficult to cope with all the dashboard functions as there is too much that they do not need. Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? ServiceNow Security Operations automates incident investigation and compliance management, saving time and ensuring accuracy. It helps manage multiple client accounts efficiently by performing repetitive tasks, freeing up time to focus on other details. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Anshul S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anshul S.") AS Anshul S. Teaching Assistant Mid-Market (51-1000 emp.) 7/2/2026 "Unifies Security and IT with Efficient Threat Response and Automation" 5/5 What do you like best about ServiceNow Security Operations? What I like best about ServiceNow Security Operations is how it brings security and IT teams together on a single platform. Instead of relying on disconnected tools and manual processes, it helps organizations identify, prioritize, and respond to threats more efficiently. I also appreciate its automation capabilities, which reduce repetitive work and help security teams stay focused on higher-value tasks. It's frontend is very great and user friendly which also helps us to interact. Ultimately, it helps us to increase our company's growth and performance at Price. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? One challenge with ServiceNow security operations is that it can have a steep learning curve, especially for the organizations that are new to the platform or have complex workflows setting it up and customizing it requires careful planning and experienced administrators. However, once it is implemented effectively, the automation, integration and visibility, it provides the initial investment of time and effort worthwhile. Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? ServiceNow Security operations addresses key challenges such as fragmented security workflows, slow incident response, alert fatigue, and manual remediation processes. By integrating security tools and automating detection, investigation and response, it helps security teams to detect MTTD and mean time to response MTTR which improves operational efficiency and strengthen overall security posture. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Bilal L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bilal L.") BL Bilal L. Marketing Coordinator Enterprise (\> 1000 emp.) 7/29/2026 "Improves Security Posture with Strong Playbooks and Orchestration" 4/5 What do you like best about ServiceNow Security Operations? ServiceNow Security Operations is a set of applications that connects IT security with our team to help improve our security posture. I like that it brings together incident reports from endpoints, SIEM, and the firewall. Another advantage is its unique options for playbooks and orchestration, which support a more intelligent workflow. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? When dealing with a high volume of alerts, the alerting system can feel overwhelming. It likely needs some tuning to reduce the chance of false positives and to ensure that threats are highlighted accurately. Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? It pulls data from third-party tools and maps it against the CMDB to show the security status of assets and services, helping connect threat intelligence to reduced technical and business severity. The UI dashboards and reports are very useful, and they provide a complete view of threats and cyber alerts. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Himanshu J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Himanshu J.") HJ Himanshu J. Founder Information Technology and Services Small-Business (50 or fewer emp.) 5/16/2026 "Centralized, Automated Security Workflows with ServiceNow Security Operations" 4.5/5 What do you like best about ServiceNow Security Operations? ServiceNow Security Operations is useful when you want security workflows to feel less chaotic and less dependent on scattered tools or manual coordination. Incident response workflows, case management and integrations with broader ServiceNow processes are where it stands out. I liked the ability to centralize investigations and automate repetitive triage steps instead of analysts manually moving information around. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? Setup complexity is the obvious downside. This isn’t something you casually deploy and immediately get value from. Workflows, integrations, playbooks and ownership models all need planning. The interface can also feel heavy for teams that just want lightweight incident tooling. Pricing also clearly targets enterprise buyers. Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? It solves fragmented security operations. Instead of incidents living across email, SIEM tools, spreadsheets and chat threads, response workflows become more structured and auditable. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. G2 IconCurrent UserValidated ReviewerSource: G2 invite ![Molly P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Molly P.") MP Molly P. Principal Software Engineer Automotive Enterprise (\> 1000 emp.) 8/11/2026 "Reliable Security Integrations and Automation That Boost Investigation Efficiency" 3.5/5 What do you like best about ServiceNow Security Operations? I appreciate how reliable its integrations are with other security tools in my workflow. Information moves quickly between platforms, improving performance during my investigations. The automation and operational efficiency make the investment worthwhile for me over time. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? The security incident response feature is powerful overall, but I’ve found that some of its workflows are less intuitive than I expected, which can make certain tasks feel a bit harder to navigate. Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? The automated workflows shortened response times and improved consistency, and the integrations helped ensure security data is available whenever it’s needed. Overall, the ROI feels justified thanks to the productivity gains and the reduction in manual effort. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 13 months [ View More Pricing Information ](https://www.g2.com/products/servicenow-security-operations/pricing) ServiceNow Security Operations Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_522b7c020f205bc7a58f4cf24758aed7/cisco-vulnerability-management-formerly-kenna-vm.jpg "Product Avatar Image") Cisco Vulnerability... 4.3/5(217) [ Compare Now ](https://www.g2.com/compare/cisco-vulnerability-management-formerly-kenna-vm-vs-servicenow-security-operations) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8b3109519c061f3739371275d691098a/palo-alto-networks-cortex-xsoar.png "Product Avatar Image") Palo Alto Networks Cortex... 4.6/5(28) [ Compare Now ](https://www.g2.com/compare/palo-alto-networks-cortex-xsoar-vs-servicenow-security-operations) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f622c279c40de301d868d78fd8193873/nucleus-security-inc-nucleus.png "Product Avatar Image") Nucleus 4.5/5(32) [ Compare Now ](https://www.g2.com/compare/nucleus-security-inc-nucleus-vs-servicenow-security-operations) ##### ##### ServiceNow Security Operations Features Orchestration Security Orchestration Data Collection Data Visualization Response Alerting Records Incident Logs Incident Reports Management Workflow Management [ View More Features ](https://www.g2.com/products/servicenow-security-operations/features) ## Top-Rated Alternatives [ ![Tines Stories](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tines Stories") Tines Stories 4.7/5(420) ](https://www.g2.com/products/tines-stories/reviews) [ ![Sumo Logic](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sumo Logic") Sumo Logic 4.3/5(407) ](https://www.g2.com/products/sumo-logic/reviews) [ ![CrowdStrike Falcon Endpoint Protection Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CrowdStrike Falcon Endpoint Protection Platform") CrowdStrike Falcon Endpoint Protection Platform 4.6/5(444) ](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) [ View All Alternatives ](https://www.g2.com/products/servicenow-security-operations/competitors/alternatives) ##### Categories on G2 [Threat Intelligence](https://www.g2.com/categories/threat-intelligence)[Incident Response](https://www.g2.com/categories/incident-response)[Risk-Based Vulnerability Management](https://www.g2.com/categories/risk-based-vulnerability-management) [Security Orchestration, Automation, and Response (SOAR)](https://www.g2.com/categories/security-orchestration-automation-and-response-soar) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best AI-powered agents for handling common customer queries](https://www.g2.com/discussions/what-are-the-best-ai-powered-agents-for-handling-common-customer-queries)[What are the highest rated Autodesk Construction Cloud integration partners for firms needing seamless BIM coordination without internet dependency issues?](https://www.g2.com/discussions/what-are-the-highest-rated-autodesk-construction-cloud-integration-partners-for-firms-needing-seamless-bim-coordination-without-internet-dependency-issues)[Is a paid BIM objects platform worth it for a small architecture firm?](https://www.g2.com/discussions/is-a-paid-bim-objects-platform-worth-it-for-a-small-architecture-firm) [Is Award Force worth it for events coordinators who need a trusted platform for nomination-based recognition programs?](https://www.g2.com/discussions/is-award-force-worth-it-for-events-coordinators-who-need-a-trusted-platform-for-nomination-based-recognition-programs)[What hybrid cloud storage software handles large unstructured data sets best for a team that generates a lot of files, images and logs that do not fit neatly in a structured database?](https://www.g2.com/discussions/what-hybrid-cloud-storage-software-handles-large-unstructured-data-sets-best-for-a-team-that-generates-a-lot-of-files-images-and-logs-that-do-not-fit-neatly-in-a-structured-database)[Pros and Cons Details](https://www.g2.com/products/servicenow-security-operations/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)