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At a Glance
Market Segments
Mid-Market (51.7% of reviews)
Small-Business (58.9% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
$0.00
Drift
Star Rating
(1,254)4.4 out of 5
Market Segments
Mid-Market (51.7% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plansFreshChat
Star Rating
(488)4.4 out of 5
Market Segments
Small-Business (58.9% of reviews)
Entry-Level Pricing
$0.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Drift excels in its live chat functionality, scoring 9.1, while FreshChat shines even brighter with a score of 9.4, indicating a more user-friendly and responsive chat experience.
- Reviewers mention that FreshChat offers superior customization options with a score of 9.1 compared to Drift's 8.5, allowing businesses to tailor their chat interfaces more effectively to match their branding.
- G2 users highlight that FreshChat's routing to human agents is more efficient, scoring 8.9 versus Drift's 8.4, which can lead to quicker resolutions for customer inquiries.
- Users on G2 appreciate Drift's lead qualification features, scoring 8.2, but FreshChat's overall lead facilitation capabilities are noted to be more robust, particularly in customer-facing chatbot interactions.
- Reviewers say that FreshChat's omnichannel support is slightly better, with a score of 8.5 compared to Drift's 8.4, making it easier for businesses to engage customers across various platforms seamlessly.
- Users report that Drift's integration capabilities, particularly with Salesforce, score 8.0, while FreshChat's integrations are rated higher at 8.9, suggesting a more versatile approach to connecting with other tools and platforms.
Pricing
Entry-Level Pricing
Drift
Premium
Starting at $2,500.00
Per Month
For small businesses. The right amount of conversational firepower to keep your business growing.
- * Everything in Free, plus:
- Live Chat
- Meetings
Free Trial
Drift
Free Trial is available
FreshChat
Free Trial is available
Ratings
Meets Requirements
8.7
1,017
8.7
397
Ease of Use
8.7
1,030
9.1
399
Ease of Setup
8.4
507
8.8
253
Ease of Admin
8.5
473
9.0
243
Quality of Support
8.8
938
8.8
391
Has the product been a good partner in doing business?
8.9
472
8.8
239
Product Direction (% positive)
8.9
995
9.0
399
Features by Category
Messenger
8.5
204
|
Verified
8.9
43
|
Verified
8.2
202
|
Verified
8.4
45
|
Verified
9.1
274
|
Verified
9.4
48
|
Verified
8.6
251
|
Verified
9.1
48
|
Verified
Channels
7.9
117
|
Verified
8.7
38
|
Verified
8.9
250
|
Verified
9.0
45
|
Verified
7.7
92
|
Verified
8.8
32
7.6
82
|
Verified
9.0
32
|
Verified
7.8
91
|
Verified
8.9
37
|
Verified
Customers
8.6
225
|
Verified
9.0
41
|
Verified
8.4
203
|
Verified
8.8
43
|
Verified
8.1
242
|
Verified
8.6
44
|
Verified
8.7
241
|
Verified
8.9
38
|
Verified
8.5
245
|
Verified
8.9
38
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.9
316
|
Verified
Not enough data
8.2
310
|
Verified
Not enough data
8.2
289
|
Verified
Not enough data
8.7
305
|
Verified
Not enough data
Organization
8.0
266
|
Verified
Not enough data
8.0
270
|
Verified
Not enough data
8.3
277
|
Verified
Not enough data
Performance Analysis
7.8
242
|
Verified
Not enough data
8.0
262
|
Verified
Not enough data
Sales Analysis
7.5
216
|
Verified
Not enough data
7.7
222
|
Verified
Not enough data
Generative AI
7.5
88
Not enough data
7.6
86
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.2
281
8.5
102
8.3
269
8.6
104
8.5
304
8.9
102
8.1
274
8.7
99
8.0
229
8.6
83
Platform
8.9
310
9.2
105
8.4
292
8.9
99
8.4
276
8.8
100
8.1
282
8.5
98
7.9
241
8.4
78
8.4
262
9.0
93
8.2
287
8.8
94
Generative AI
7.7
85
8.4
42
7.7
83
8.6
42
Conversational Platform
8.6
168
8.6
148
8.4
118
Feature Not Available
8.7
129
8.5
127
8.6
93
8.6
111
Support Automation
Feature Not Available
8.6
133
8.4
148
8.6
135
8.8
139
8.5
134
8.5
93
8.8
116
Generative AI
8.0
32
8.5
61
7.8
32
8.5
61
Integrations
7.4
92
Not enough data
7.9
95
Not enough data
7.8
91
Not enough data
7.3
88
Not enough data
8.0
94
Not enough data
Branding & Customizatio
8.2
94
Not enough data
8.3
93
Not enough data
7.9
90
Not enough data
Automatic Rules & Configurations
8.4
95
Not enough data
8.2
90
Not enough data
8.1
93
Not enough data
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
7.8
12
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
Automation
8.2
11
Not enough data
8.3
13
Not enough data
8.3
12
Not enough data
Artificial Intelligence
7.7
13
Not enough data
8.2
13
Not enough data
8.3
14
Not enough data
Generative AI
7.7
31
Not enough data
7.9
30
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
83
8.5
73
7.7
81
8.6
72
7.3
81
7.8
73
Communication
9.2
542
|
Verified
9.2
279
|
Verified
8.5
538
|
Verified
8.5
292
|
Verified
7.8
323
|
Verified
8.4
202
|
Verified
8.6
414
|
Verified
8.9
247
|
Verified
7.9
189
8.2
138
|
Verified
Internal Use
8.4
461
|
Verified
8.5
273
|
Verified
8.7
471
|
Verified
8.7
268
|
Verified
8.5
472
|
Verified
8.4
221
|
Verified
8.2
409
|
Verified
8.7
256
|
Verified
8.3
372
|
Verified
9.0
248
|
Verified
8.1
402
|
Verified
8.5
253
|
Verified
Generative AI
7.4
20
8.9
33
Self-Service Experience
8.1
57
8.9
92
8.2
53
8.7
93
Feature Not Available
8.4
80
8.2
51
8.5
67
8.5
57
8.6
69
Self-Service Platform
8.6
57
9.1
74
8.7
60
8.9
77
8.2
59
8.0
68
8.5
58
8.8
77
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
9.2(won by default)
23
Not enough data
9.5(won by default)
23
Process
Not enough data
9.4(won by default)
43
Not enough data
9.4(won by default)
48
Not enough data
9.2(won by default)
42
Channels
Not enough data
9.2(won by default)
50
Not enough data
9.2(won by default)
53
Not enough data
9.5(won by default)
53
Not enough data
9.0(won by default)
43
Not enough data
9.3(won by default)
44
Insight
Not enough data
9.2(won by default)
41
Not enough data
8.9(won by default)
49
Not enough data
9.2(won by default)
46
Not enough data
9.1(won by default)
48
Categories
Categories
Shared Categories
Drift and FreshChat are categorized as Conversational Support, Conversational Marketing, Chatbots, Live Chat, and Customer Self-Service
Unique Categories
Drift is categorized as Business Scheduling, AI Sales Assistant, Bot Platforms, and Customer Service Automation
FreshChat is categorized as Social Customer Service
Reviews
Reviewers' Company Size
Drift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
FreshChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
32.9%
Information Technology and Services
20.5%
Marketing and Advertising
7.2%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.3%
Information Technology and Services
10.3%
Computer Software
9.8%
Consumer Services
8.1%
Financial Services
5.7%
Retail
4.8%
Other
61.3%
Alternatives
Discussions
Do I have to completely remove all of my lead capture forms?
2 Comments
Official Response from Drift
Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by...Read more
How do I measure the effectiveness of conversational marketing?
2 Comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
What types of people are having conversations with businesses?
2 Comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
How do I set up a chat bot to respond to FAQ's automatically?
3 Comments
Official Response from FreshChat
We have no code easy to use bot builders to help you set up powerful chatbots. You can refer to these solution articles to help you build one. You can also...Read more
Can we see the ticket details and the possibility of modification ?
2 Comments
Official Response from FreshChat
No, you can't modify ticker details from FreshchatRead more
What are the advanced Whatsapp integration features that we can use besides incoming chats?
1 Comment
Official Response from FreshChat
You can also run proactive campaigns using WhatsApp. Please refer to this link for more details- https://bit.ly/3vCWmBVRead more
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