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At a Glance
Market Segments
Mid-Market (47.8% of reviews)
Small-Business (49.6% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free
Document360
Star Rating
(497)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansSwit
Star Rating
(362)4.7 out of 5
Market Segments
Small-Business (49.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 6 pricing plansDocument360 vs Swit
When assessing the two solutions, reviewers found Document360 easier to use and do business with overall. However, reviewers preferred the ease of set up with Swit, along with administration.
- Reviewers felt that Document360 meets the needs of their business better than Swit.
- When comparing quality of ongoing product support, reviewers felt that Document360 is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Document360 over Swit.
Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
Free Trial
Document360
Free Trial is available
Swit
Free Trial is available
Ratings
Meets Requirements
9.1
347
8.8
247
Ease of Use
9.3
350
9.0
248
Ease of Setup
9.1
235
9.2
76
Ease of Admin
9.1
211
9.0
73
Quality of Support
9.5
335
9.0
232
Has the product been a good partner in doing business?
9.4
209
8.9
67
Product Direction (% positive)
9.5
312
8.6
218
Features by Category
Tasks
Not enough data
9.0
158
|
Verified
Not enough data
8.7
156
|
Verified
Not enough data
8.8
160
|
Verified
Not enough data
8.9
152
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
152
|
Verified
Not enough data
8.5
94
Projects
Not enough data
8.6
143
Not enough data
Feature Not Available
Not enough data
8.1
125
|
Verified
Not enough data
8.5
142
|
Verified
Not enough data
8.5
140
Not enough data
Feature Not Available
Not enough data
8.3
133
|
Verified
Not enough data
8.2
121
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
112
|
Verified
Resource Management
Not enough data
8.4
125
Not enough data
8.4
130
Not enough data
8.6
142
Project Monitoring
Not enough data
8.2
101
Not enough data
Feature Not Available
Not enough data
8.8
124
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
Not enough data
9.0
102
Not enough data
8.7
104
Not enough data
8.3
104
Business Instant Messaging
Not enough data
6.8
42
Not enough data
6.8
44
Business Instant Messaging
Not enough data
8.1
97
Not enough data
9.1
101
Not enough data
9.0
53
Generative AI - Business Instant Messaging
Not enough data
Not enough data
AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.3
80
Not enough data
9.1
76
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.5
93
Not enough data
9.2
88
Not enough data
9.0
87
Not enough data
Compliance
9.1
82
Not enough data
9.2
79
Not enough data
9.3
74
Not enough data
9.2
71
Not enough data
Customer Support
9.2
83
Not enough data
8.9
81
Not enough data
8.9
76
Not enough data
Data Security
9.0
66
Not enough data
9.2
72
Not enough data
9.4
84
Not enough data
9.3
75
Not enough data
Administration
8.9
77
Not enough data
9.3
94
Not enough data
9.3
94
Not enough data
Generative AI
8.2
30
Not enough data
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Pages
8.5
174
Not enough data
8.6
170
Not enough data
8.9
181
Not enough data
8.4
149
Not enough data
7.8
120
Not enough data
8.8
147
Not enough data
Knowledge Dissemination
8.7
175
Not enough data
9.1
179
Not enough data
9.2
179
Not enough data
8.8
175
Not enough data
8.5
141
Not enough data
7.9
116
Not enough data
9.0
146
Not enough data
8.2
125
Not enough data
8.2
124
Not enough data
Agentic AI - Knowledge Base
8.1
24
Not enough data
8.3
24
Not enough data
8.2
24
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Goal Creation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Agentic AI - Objectives and Key Results (OKR)
Not enough data
Not enough data
Not enough data
Not enough data
Task Creation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Project management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Workload
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Communication & Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cost Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Work Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
9.1
58
Not enough data
9.0
57
Not enough data
Feature Not Available
Not enough data
9.1
47
Not enough data
8.6
12
Content & Documents
Not enough data
8.9
60
Not enough data
8.7
56
Not enough data
8.7
57
Not enough data
8.3
45
Controls
Not enough data
8.3
11
Not enough data
8.8
49
Not enough data
9.0
52
Not enough data
8.3
49
Not enough data
Feature Not Available
Project Management
Not enough data
9.0
57
Not enough data
8.8
56
Not enough data
8.9
54
Not enough data
8.7
49
Remote Collaboration
Not enough data
8.8
7
Not enough data
8.8
55
Not enough data
8.8
55
Not enough data
8.7
39
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Project Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.4
47
Not enough data
Self-Service Experience
9.4
125
Not enough data
9.4
123
Not enough data
Feature Not Available
Not enough data
8.6
72
Not enough data
8.9
79
Not enough data
Self-Service Platform
9.2
81
Not enough data
8.4
74
Not enough data
8.4
68
Not enough data
8.6
72
Not enough data
Agentic AI - Customer Self-Service
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
Management and Discovery - IT Documentation
8.3
19
Not enough data
8.3
19
Not enough data
8.9
19
Not enough data
Operations - IT Documentation
8.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and Swit share no categories
Unique Categories
Document360 is categorized as Knowledge Base, IT Documentation, Help Authoring Tool (HAT), Customer Self-Service, and Contact Center Knowledge Base
Swit is categorized as Business Instant Messaging, Project Management, Objectives and Key Results (OKR), Project Collaboration, Task Management, Work Management, and Workflow Management
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Swit
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
15.6%
Financial Services
5.0%
Computer & Network Security
5.0%
Marketing and Advertising
4.2%
Other
48.5%
Airlines/Aviation
16.4%
Computer Software
8.9%
Information Technology and Services
7.5%
Marketing and Advertising
5.8%
Graphic Design
4.9%
Other
56.5%
Alternatives
Discussions
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
When is the dark mode in pc possible?
2 Comments
DW
Has this been released? We are planning to migrate to Swit from Slack / TrelloRead more
How do I create folders from my phone and not the computer app?
2 Comments
JK
Hi Lokesh,
Thanks for the inquiry and your continued support for Swit. Unfortunately, creating a folder isn't supported on any mobile operating systems at...Read more
Is there a way to mark it according to the priority of work or how to make it easier to express the process of the project?
2 Comments
JK
Hi Jeonghyun,
Thanks for your question and continued support for Swit. You can certainly mark the task priority on the task detail page. In all five...Read more
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