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At a Glance
Market Segments
Mid-Market (47.8% of reviews)
Enterprise (76.2% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Contact Us
Document360
Star Rating
(497)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansFirstup
Star Rating
(203)4.4 out of 5
Market Segments
Enterprise (76.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 6 pricing plansDocument360 vs Firstup
When assessing the two solutions, reviewers found Document360 easier to use, set up, and administer. Reviewers also preferred doing business with Document360 overall.
- Reviewers felt that Document360 meets the needs of their business better than Firstup.
- When comparing quality of ongoing product support, reviewers felt that Document360 is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Document360 over Firstup.
Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
Firstup
Essential
Contact Us
Reach every worker
- Create the right audience for every communication using multiple attributes
- Build meaningful content using drag-and-drop editing and rich styling capabilities
- Publish once and deliver to email, mobile app, and desktop
Free Trial
Document360
Free Trial is available
Firstup
No trial information availableRatings
Meets Requirements
9.1
347
8.5
178
Ease of Use
9.3
350
8.7
182
Ease of Setup
9.1
235
8.3
125
Ease of Admin
9.1
211
8.6
138
Quality of Support
9.5
335
8.7
160
Has the product been a good partner in doing business?
9.4
209
9.2
134
Product Direction (% positive)
9.5
312
9.0
175
Features by Category
Administration
9.3
80
Not enough data
9.1
76
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.5
93
Not enough data
9.2
88
Not enough data
9.0
87
Not enough data
Compliance
9.1
82
Not enough data
9.2
79
Not enough data
9.3
74
Not enough data
9.2
71
Not enough data
Customer Support
9.2
83
Not enough data
8.9
81
Not enough data
8.9
76
Not enough data
Data Security
9.0
66
Not enough data
9.2
72
Not enough data
9.4
84
Not enough data
9.3
75
Not enough data
Administration
8.9
77
Not enough data
9.3
94
Not enough data
9.3
94
Not enough data
Generative AI
8.2
30
Not enough data
Knowledge Pages
8.5
174
Not enough data
8.6
170
Not enough data
8.9
181
Not enough data
8.4
149
Not enough data
7.8
120
Not enough data
8.8
147
Not enough data
Knowledge Dissemination
8.7
175
Not enough data
9.1
179
Not enough data
9.2
179
Not enough data
8.8
175
Not enough data
8.5
141
Not enough data
7.9
116
Not enough data
9.0
146
Not enough data
8.2
125
Not enough data
8.2
124
Not enough data
Agentic AI - Knowledge Base
8.1
24
Not enough data
8.3
24
Not enough data
8.2
24
Not enough data
Information Distribution
Not enough data
8.7
111
Not enough data
8.7
111
Not enough data
8.0
115
Not enough data
8.7
117
Not enough data
8.2
110
Employee Engagement
Not enough data
8.1
112
Not enough data
7.7
102
Not enough data
8.3
111
Not enough data
7.7
95
Not enough data
8.7
110
Not enough data
8.8
26
Not enough data
7.4
25
Not enough data
5.7
24
User Experience & Accessibility - Employee Communications
Not enough data
8.3
20
Not enough data
8.7
22
Not enough data
7.7
22
Not enough data
8.3
22
Content Distribution - Employee Communications
Not enough data
8.7
22
Not enough data
8.4
21
Not enough data
8.0
21
Additional Features - Employee Communications
Not enough data
6.8
20
Not enough data
7.9
22
Not enough data
7.3
20
Agentic AI - Employee Communications
Not enough data
7.8
6
Not enough data
7.2
6
Generative AI
8.4
47
Not enough data
Self-Service Experience
9.4
125
Not enough data
9.4
123
Not enough data
Feature Not Available
Not enough data
8.6
72
Not enough data
8.9
79
Not enough data
Self-Service Platform
9.2
81
Not enough data
8.4
74
Not enough data
8.4
68
Not enough data
8.6
72
Not enough data
Agentic AI - Customer Self-Service
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content & Community Features - Enterprise Social Networking (ESN)
Not enough data
4.8
7
Not enough data
6.4
7
Not enough data
5.6
6
Not enough data
8.8
8
Admin & Reporting Features - Enterprise Social Networking (ESN)
Not enough data
8.8
8
Not enough data
7.1
8
Not enough data
8.3
7
Not enough data
8.1
8
Not enough data
9.2
8
Agentic AI - Enterprise Social Networking (ESN)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative Tasks - Frontline Worker Communication Platforms
Not enough data
7.0
15
Not enough data
7.0
15
Not enough data
7.4
14
Not enough data
8.0
16
Not enough data
6.9
16
Not enough data
6.7
15
Communication Features - Frontline Worker Communication Platforms
Not enough data
6.0
14
Not enough data
3.2
14
Not enough data
9.0
18
Not enough data
8.1
18
Operations - Frontline Worker Communication Platforms
Not enough data
4.2
14
Not enough data
7.7
18
Not enough data
4.6
13
Not enough data
5.5
13
Agentic AI - Frontline Worker Communication Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Newsletter Interface Features - Internal Newsletter Software
Not enough data
7.7
27
Not enough data
7.8
30
Not enough data
8.3
29
Newsletter Management Features - Internal Newsletter Software
Not enough data
7.3
28
Not enough data
7.6
29
Not enough data
8.5
29
Administrative Features - Internal Newsletter Software
Not enough data
8.8
30
Not enough data
8.6
29
Not enough data
8.7
29
Not enough data
8.1
28
Core Features - Employee Experience Software
Not enough data
7.0
17
Not enough data
8.8
17
People Analytics - Employee Experience Software
Not enough data
7.1
15
Not enough data
7.3
15
Advanced Features - Employee Experience Software
Not enough data
8.0
16
Not enough data
7.6
14
Not enough data
7.0
14
Employee Improvement - Employee Experience Software
Not enough data
7.1
14
Not enough data
7.1
14
Not enough data
7.7
14
Management and Discovery - IT Documentation
8.3
19
Not enough data
8.3
19
Not enough data
8.9
19
Not enough data
Operations - IT Documentation
8.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and Firstup share no categories
Unique Categories
Document360 is categorized as Knowledge Base, IT Documentation, Help Authoring Tool (HAT), Customer Self-Service, and Contact Center Knowledge Base
Firstup is categorized as Enterprise Social Networking (ESN), Employee Communications, Employee Experience, Frontline Worker Communication Platforms, and Internal Newsletter Software
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Firstup
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
15.6%
Financial Services
5.0%
Computer & Network Security
5.0%
Marketing and Advertising
4.2%
Other
48.5%
Hospital & Health Care
18.3%
Manufacturing
9.4%
Information Technology and Services
6.9%
Retail
5.4%
Financial Services
5.4%
Other
54.5%
Discussions
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
Firstup has no discussions with answers
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