Compare Dixa and TeamSupport 
At a Glance
Market Segments
Mid-Market (54.4% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
$39.00 1 Per agent / Per Month
$29.00 1 agent / month
Dixa
Star Rating
(391)4.2 out of 5
Market Segments
Mid-Market (54.4% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 1 Per agent / Per Month
Browse all 4 pricing plansTeamSupport
Star Rating
(891)4.4 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 agent / month
Browse all 4 pricing plansDixa vs TeamSupport
When assessing the two solutions, reviewers found TeamSupport easier to use and do business with overall. Reviewers felt that the products are equally easy to set up and administer.
- Reviewers felt that TeamSupport meets the needs of their business better than Dixa.
- When comparing quality of ongoing product support, reviewers felt that TeamSupport is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of TeamSupport over Dixa.
Pricing
Entry-Level Pricing
Dixa
Essential
$39.00
1 Per agent / Per Month
Start to build your customer base with these service essentials.
- Dixa Messenger as a Channel
- Conversation Timeline
- Intelligent Routing
TeamSupport
Chat Support
$29.00
1 agent / month
For better conversational experiences
- Omni-Channel Conversation Management
- Advanced Routing
- Custom Branded Experiences
Free Trial
Dixa
Free Trial is available
TeamSupport
Free Trial is available
Ratings
Meets Requirements
8.3
346
8.7
804
Ease of Use
8.6
348
8.8
806
Ease of Setup
8.6
188
8.6
400
Ease of Admin
8.8
181
8.8
390
Quality of Support
8.7
333
8.9
728
Has the product been a good partner in doing business?
9.0
186
9.2
394
Product Direction (% positive)
8.6
340
8.9
801
Features by Category
Ticket and Case Management
8.5
87
|
Verified
9.0
467
|
Verified
8.6
85
|
Verified
8.8
467
|
Verified
8.6
87
|
Verified
8.6
444
|
Verified
8.5
124
|
Verified
8.5
417
|
Verified
8.0
107
|
Verified
8.4
327
|
Verified
8.0
134
|
Verified
8.7
449
|
Verified
8.3
119
|
Verified
8.8
450
|
Verified
8.4
140
|
Verified
8.7
352
|
Verified
Generative AI
7.6
7
7.7
26
7.9
7
7.9
26
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.6
28
8.6
358
|
Verified
8.5
137
|
Verified
8.9
418
|
Verified
8.8
135
|
Verified
8.4
261
|
Verified
7.2
30
8.3
203
|
Verified
8.5
145
|
Verified
8.5
118
|
Verified
Platform
6.7
46
|
Verified
7.6
154
|
Verified
7.7
85
|
Verified
8.4
281
|
Verified
8.4
88
|
Verified
8.7
217
|
Verified
8.5
69
|
Verified
8.4
158
|
Verified
7.5
129
|
Verified
8.4
378
|
Verified
8.0
146
|
Verified
8.6
388
|
Verified
Customer Information
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Predictions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Success
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
8.3
11
Not enough data
7.7
11
Not enough data
8.5
12
Not enough data
Engagement
8.2
13
Not enough data
7.9
12
Not enough data
7.7
11
Not enough data
Performance
7.7
11
Not enough data
8.2
12
Not enough data
Generative AI
7.5
8
Not enough data
8.1
8
Not enough data
Knowledge Pages
8.6
7
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
9.2
6
Not enough data
Knowledge Dissemination
8.3
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
7.7
5
Not enough data
8.7
5
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.4
98
|
Verified
Not enough data
7.9
89
|
Verified
Not enough data
8.5
96
|
Verified
Not enough data
7.3
53
|
Verified
Not enough data
9.1
105
|
Verified
Not enough data
Generative AI
7.3
22
Not enough data
Functions
8.4
152
|
Verified
Not enough data
8.6
164
|
Verified
Not enough data
8.2
120
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
72
|
Verified
Not enough data
7.6
75
|
Verified
Not enough data
8.0
72
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.5
156
|
Verified
Not enough data
8.7
145
|
Verified
Not enough data
7.7
164
|
Verified
Not enough data
8.2
74
|
Verified
Not enough data
8.0
75
|
Verified
Not enough data
Process Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Identity Verification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Customer Onboarding
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Workforce Management
8.8
24
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Administration
8.5
21
Not enough data
8.4
25
Not enough data
8.2
25
Not enough data
7.5
19
Not enough data
8.3
21
Not enough data
Conversational Platform
8.1
122
8.4
29
8.7
95
7.8
27
8.4
81
8.5
27
7.9
30
8.8
28
Support Automation
8.4
91
8.6
28
8.4
106
8.7
28
8.3
93
8.6
27
7.6
31
8.9
29
Generative AI
7.6
11
8.4
19
7.0
11
8.5
19
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Predictions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.0
10
6.7
7
8.2
10
6.2
7
7.9
11
5.0
6
Communication
8.3
36
8.9
111
8.0
43
8.6
114
Feature Not Available
8.0
49
8.1
36
8.2
63
Feature Not Available
Feature Not Available
Internal Use
7.7
85
|
Verified
8.4
281
|
Verified
Feature Not Available
8.2
79
Feature Not Available
Feature Not Available
8.1
32
8.4
77
Feature Not Available
8.2
54
Feature Not Available
8.1
61
Generative AI
8.7
10
8.1
20
Self-Service Experience
8.3
31
8.5
168
8.1
32
8.5
159
Feature Not Available
7.9
117
8.0
19
7.9
45
7.9
30
8.9
48
Self-Service Platform
8.4
29
8.8
46
Feature Not Available
8.8
47
Feature Not Available
7.7
45
Feature Not Available
8.3
47
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.3
7
8.6
11
7.8
6
8.3
11
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dixa and TeamSupport are categorized as AI Customer Support Agents, Digital Customer Service Platforms, Conversational Support, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Dixa is categorized as Knowledge Base, Contact Center Quality Assurance, Contact Center Workforce, Contact Center, and AI Agents For Business Operations
TeamSupport is categorized as Customer Service Automation, Proactive Customer Retention, Digital Customer Onboarding, and Customer Success
Reviews
Reviewers' Company Size
Dixa
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamSupport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
16.1%
Leisure, Travel & Tourism
6.1%
Consumer Goods
5.8%
Sporting Goods
4.7%
Financial Services
4.2%
Other
63.1%
Computer Software
24.7%
Information Technology and Services
19.3%
Financial Services
4.7%
Internet
3.4%
Telecommunications
3.0%
Other
44.9%
Alternatives
Discussions
In which countries are phone numbers available?
1 Comment
Official Response from Dixa
We currently supply phone numbers in these countries: Argentina*, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, Colombia*, Croatia, Cyprus,...Read more
Do I need any hardware or softphones?
1 Comment
Official Response from Dixa
No, you simply need a microphone and speakers. We recommend avoiding the used of headsets with active noise cancellation for the best experience.Read more
Can I keep my existing number?
1 Comment
Official Response from Dixa
Yes, you can absolutely keep your existing number. Contact us to transfer your existing number from your current telephone carrier to Dixa (known as...Read more
How long does it typically take to get TeamSupport set up for my team?
2 Comments
Official Response from TeamSupport
The average time to get fully up and running with TeamSupport help desk software is 2 weeks or less. We recommend you start with the basic setup, which has...Read more
Are there any hidden costs, like fees for customization, training, etc.?
2 Comments
Official Response from TeamSupport
No, TeamSupport pricing is straightforward - you can customize to your heart's content, and we help get you set up, including onboarding and training with NO...Read more
What is TeamSupport used for?
1 Comment
KC
It is a software that allows user to interact in an organization and create tasks and tickets Read more
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