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At a Glance
Market Segments
Mid-Market (54.4% of reviews)
Mid-Market (45.5% of reviews)
Entry-Level Pricing
$39.00 1 Per agent / Per Month
$29.00 1 agent / month
Dixa
Star Rating
(391)4.2 out of 5
Market Segments
Mid-Market (54.4% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 1 Per agent / Per Month
Browse all 4 pricing plansTeamSupport
Star Rating
(885)4.4 out of 5
Market Segments
Mid-Market (45.5% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 agent / month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that TeamSupport excels in ticket creation user experience with a score of 9.0, while Dixa trails slightly behind at 8.5. Reviewers mention that TeamSupport's intuitive interface makes it easier to create and manage tickets efficiently.
- Reviewers mention that TeamSupport's quality of support is rated at 8.9, which is higher than Dixa's 8.7. Users on G2 appreciate TeamSupport's responsive customer service, often highlighting quick resolution times and helpful support staff.
- G2 users note that TeamSupport offers superior SLA management with a score of 8.4 compared to Dixa's 7.9. Reviewers say that TeamSupport's robust SLA features help them maintain service standards effectively.
- Users say that Dixa shines in its omnichannel capabilities, scoring 8.7, while TeamSupport scores 8.1. Reviewers mention that Dixa's seamless integration across various communication channels enhances customer engagement significantly.
- Reviewers mention that TeamSupport's ticket collaboration features score 8.8, outperforming Dixa's 8.2. Users report that TeamSupport's collaboration tools facilitate better teamwork and communication among support agents.
- Users on G2 highlight that Dixa's generative AI features, particularly AI text summarization, score 8.0, which is higher than TeamSupport's 6.2. Reviewers say that Dixa's AI capabilities help streamline customer interactions and improve response times.
Pricing
Entry-Level Pricing
Dixa
Essential
$39.00
1 Per agent / Per Month
Start to build your customer base with these service essentials.
- Dixa Messenger as a Channel
- Conversation Timeline
- Intelligent Routing
TeamSupport
Chat Support
$29.00
1 agent / month
For better conversational experiences
- Omni-Channel Conversation Management
- Advanced Routing
- Custom Branded Experiences
Free Trial
Dixa
Free Trial is available
TeamSupport
Free Trial is available
Ratings
Meets Requirements
8.3
346
8.7
800
Ease of Use
8.6
348
8.8
802
Ease of Setup
8.6
188
8.5
396
Ease of Admin
8.8
181
8.8
389
Quality of Support
8.7
333
8.9
724
Has the product been a good partner in doing business?
9.0
186
9.2
393
Product Direction (% positive)
8.6
340
8.9
797
Features by Category
Ticket and Case Management
8.5
87
|
Verified
9.0
467
|
Verified
8.6
85
|
Verified
8.8
465
|
Verified
8.6
87
|
Verified
8.6
444
|
Verified
8.5
124
|
Verified
8.5
417
|
Verified
8.0
107
|
Verified
8.4
327
|
Verified
8.0
134
|
Verified
8.7
449
|
Verified
8.3
119
|
Verified
8.8
445
|
Verified
8.4
140
|
Verified
8.7
351
|
Verified
Generative AI
7.6
7
7.7
26
7.9
7
7.9
26
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.6
28
8.6
358
|
Verified
8.5
137
|
Verified
8.9
418
|
Verified
8.8
135
|
Verified
8.4
261
|
Verified
7.2
30
8.3
203
|
Verified
8.5
145
|
Verified
8.5
118
|
Verified
Platform
6.7
46
|
Verified
7.6
154
|
Verified
7.7
85
|
Verified
8.4
281
|
Verified
8.4
88
|
Verified
8.7
217
|
Verified
8.5
69
|
Verified
8.4
157
|
Verified
7.5
129
|
Verified
8.4
378
|
Verified
8.0
146
|
Verified
8.6
388
|
Verified
Quality Assurance
8.3
11
Not enough data
7.7
11
Not enough data
8.5
12
Not enough data
Engagement
8.2
13
Not enough data
7.9
12
Not enough data
7.7
11
Not enough data
Performance
7.7
11
Not enough data
8.2
12
Not enough data
Generative AI
7.5
8
Not enough data
8.1
8
Not enough data
Knowledge Pages
8.6
7
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
9.2
6
Not enough data
Knowledge Dissemination
8.3
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
7.7
5
Not enough data
8.7
5
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.4
98
|
Verified
Not enough data
7.9
89
|
Verified
Not enough data
8.5
96
|
Verified
Not enough data
7.3
53
|
Verified
Not enough data
9.1
105
|
Verified
Not enough data
Generative AI
7.3
22
Not enough data
Functions
8.4
152
|
Verified
Not enough data
8.6
164
|
Verified
Not enough data
8.2
120
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
72
|
Verified
Not enough data
7.6
75
|
Verified
Not enough data
8.0
72
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.5
156
|
Verified
Not enough data
8.7
145
|
Verified
Not enough data
7.7
164
|
Verified
Not enough data
8.2
74
|
Verified
Not enough data
8.0
75
|
Verified
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Workforce Management
8.8
24
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Administration
8.5
21
Not enough data
8.4
25
Not enough data
8.2
25
Not enough data
7.5
19
Not enough data
8.3
21
Not enough data
Conversational Platform
8.1
122
8.4
29
8.7
95
7.8
27
8.4
81
8.5
27
7.9
30
8.8
28
Support Automation
8.4
91
8.6
28
8.4
106
8.7
28
8.3
93
8.6
27
7.6
31
8.9
29
Generative AI
7.6
11
8.4
19
7.0
11
8.5
19
Generative AI
8.0
10
6.7
7
8.2
10
6.2
7
7.9
11
5.0
6
Communication
8.3
36
8.9
111
8.0
43
8.6
114
Feature Not Available
8.0
49
8.1
36
8.2
63
Feature Not Available
Feature Not Available
Internal Use
7.7
85
|
Verified
8.4
281
|
Verified
Feature Not Available
8.2
79
Feature Not Available
8.3
70
8.1
32
8.4
77
Feature Not Available
8.2
54
Feature Not Available
8.1
61
Generative AI
8.7
10
8.1
20
Self-Service Experience
8.3
31
8.5
168
8.1
32
8.5
159
Feature Not Available
7.9
117
8.0
19
7.9
45
7.9
30
8.9
48
Self-Service Platform
8.4
29
8.8
46
Feature Not Available
8.8
47
Feature Not Available
7.7
45
Feature Not Available
8.3
47
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
8.1(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
7.9(won by default)
7
Channels
Not enough data
7.9(won by default)
7
Not enough data
7.4(won by default)
7
Not enough data
8.1(won by default)
6
Not enough data
8.1(won by default)
6
Not enough data
8.1(won by default)
7
Insight
Not enough data
7.6(won by default)
7
Not enough data
8.3(won by default)
7
Not enough data
8.1(won by default)
7
Not enough data
8.3(won by default)
7
Generative AI
8.3
7
8.6
11
7.8
6
8.3
11
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dixa and TeamSupport are categorized as Digital Customer Service Platforms, Conversational Support, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Dixa is categorized as AI Customer Support Agents, Knowledge Base, Contact Center Quality Assurance, Contact Center Workforce, Contact Center, and AI Agents For Business Operations
TeamSupport is categorized as Social Customer Service
Reviews
Reviewers' Company Size
Dixa
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamSupport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
16.1%
Leisure, Travel & Tourism
6.1%
Consumer Goods
5.8%
Sporting Goods
4.7%
Financial Services
4.2%
Other
63.1%
Computer Software
24.3%
Information Technology and Services
19.4%
Financial Services
4.7%
Internet
3.5%
Telecommunications
3.0%
Other
45.1%
Alternatives
Discussions
Which payment methods do you accept?
1 Comment
Official Response from Dixa
We currently accept VISA, Mastercard and American Express in more than 100 currencies.Read more
Can I keep my existing number?
1 Comment
Official Response from Dixa
Yes, you can absolutely keep your existing number. Contact us to transfer your existing number from your current telephone carrier to Dixa (known as...Read more
Do I need any hardware or softphones?
1 Comment
Official Response from Dixa
No, you simply need a microphone and speakers. We recommend avoiding the used of headsets with active noise cancellation for the best experience.Read more
How long does it typically take to get TeamSupport set up for my team?
2 Comments
PM
In a new helpdesk installation, about 2-3 weeks to set up a proof of concept, followed by a 3-4 week trial period with a few customers, then live after that.Read more
Are there any hidden costs, like fees for customization, training, etc.?
2 Comments
Official Response from TeamSupport
No, TeamSupport pricing is straightforward - you can customize to your heart's content, and we help get you set up, including onboarding and training with NO...Read more
Can I adjust my TeamSupport subscription as my company grows?
1 Comment
Official Response from TeamSupport
TeamSupport is completely customizable and scalable so it can grow with you. And since we're cloud-based, it's as simple as contacting us to adjust your...Read more
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