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Compare Deskpro and HubSpot Service Hub 
Featured Products
At a Glance
Market Segments
Small-Business (50.6% of reviews)
Small-Business (59.6% of reviews)
Entry-Level Pricing
$39.00 1 Agent Per Month
$0.00 Per Month
Deskpro
Star Rating
(86)4.2 out of 5
Market Segments
Small-Business (50.6% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 1 Agent Per Month
Free Trial is available
Browse all 7 pricing plansHubSpot Service Hub
Star Rating
(2,887)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that HubSpot Service Hub excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Deskpro. Users appreciate its comprehensive features, particularly the automation tools that save time by efficiently routing tickets and triggering follow-up emails without manual intervention.
- Users say that Deskpro offers a user-friendly interface that simplifies managing customer communications. Many find it easy to use, with one reviewer highlighting its convenience in tracking customer responses, making it a solid choice for small businesses looking for straightforward solutions.
- Reviewers mention that HubSpot Service Hub shines in its reporting and analytical capabilities, which are often described as the best in the market. Users find that the built-in knowledge base significantly reduces repetitive inquiries, enhancing self-service options for customers.
- According to verified reviews, Deskpro's simplicity is a double-edged sword; while it is praised for ease of use, some users feel it lacks advanced features that larger organizations might require. This makes it more suitable for small businesses that prioritize straightforward functionality over extensive capabilities.
- G2 reviewers highlight that HubSpot Service Hub's extensive market presence is reflected in its robust support and community resources. Users frequently commend the quality of support, noting that it helps them maximize the platform's potential, which is a crucial factor for businesses that rely heavily on customer service tools.
- Users report that while Deskpro has a strong focus on email management and centralized communication, it may not meet the needs of those looking for more advanced automation and integration features that HubSpot Service Hub provides, particularly for larger teams or more complex workflows.
Pricing
Entry-Level Pricing
Deskpro
Cloud Team
$39.00
1 Agent Per Month
Essential tools for small teams getting started
- Unified inbox for every channel
- Self-Service Help Center
- Chatbot
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
Free Trial
Deskpro
Free Trial is available
HubSpot Service Hub
Free Trial is available
Ratings
Meets Requirements
8.6
82
8.5
2,120
Ease of Use
8.3
84
8.6
2,312
Ease of Setup
8.3
62
8.3
1,323
Ease of Admin
8.4
44
8.5
916
Quality of Support
8.7
74
8.8
1,948
Has the product been a good partner in doing business?
8.8
44
8.8
904
Product Direction (% positive)
8.4
82
8.7
1,988
Features by Category
Ticket and Case Management
8.6
74
|
Verified
8.5
770
|
Verified
8.6
73
|
Verified
8.4
769
|
Verified
8.7
73
|
Verified
8.4
777
|
Verified
8.3
72
|
Verified
8.2
706
|
Verified
7.9
69
|
Verified
7.8
482
8.3
72
|
Verified
8.2
707
|
Verified
8.7
72
|
Verified
8.4
717
8.0
66
|
Verified
8.7
739
|
Verified
Generative AI
6.4
45
7.4
97
6.3
45
7.4
96
Agentic AI - Help Desk
5.0
10
7.5
89
4.8
10
7.5
91
5.0
10
7.5
90
Communication Channels
8.2
72
|
Verified
8.1
504
8.8
72
|
Verified
8.5
717
|
Verified
7.0
66
|
Verified
8.3
641
|
Verified
6.7
57
7.8
447
6.1
55
|
Verified
7.7
464
Platform
6.6
59
|
Verified
7.4
512
8.0
70
|
Verified
8.1
624
|
Verified
8.3
67
|
Verified
8.4
667
|
Verified
7.7
62
|
Verified
8.3
624
|
Verified
7.6
66
|
Verified
8.3
720
|
Verified
7.6
67
|
Verified
8.4
741
|
Verified
Customer Information
Not enough data
8.4
610
|
Verified
Not enough data
8.6
743
|
Verified
Not enough data
8.6
789
|
Verified
Not enough data
8.0
483
|
Verified
Not enough data
8.3
606
|
Verified
Not enough data
8.3
593
|
Verified
Not enough data
8.5
751
|
Verified
Predictions
Not enough data
7.5
457
|
Verified
Not enough data
7.8
479
|
Verified
Not enough data
8.2
558
Not enough data
7.7
407
|
Verified
Platform
Not enough data
8.5
861
|
Verified
Not enough data
8.2
709
|
Verified
Not enough data
8.4
744
|
Verified
Not enough data
8.6
815
|
Verified
Not enough data
8.4
866
|
Verified
Not enough data
8.2
664
Not enough data
8.5
788
|
Verified
Not enough data
8.8
748
|
Verified
Not enough data
8.7
857
|
Verified
Not enough data
8.8
841
|
Verified
Generative AI
Not enough data
7.7
120
Not enough data
7.8
117
Agentic AI - Customer Success
Not enough data
7.4
91
Not enough data
7.6
92
Not enough data
7.7
93
Not enough data
7.7
92
Not enough data
7.7
92
Responses
Not enough data
9.1
16
Not enough data
8.6
16
Not enough data
9.0
16
Automation - AI Agents
Not enough data
8.5
16
Not enough data
8.5
16
Not enough data
8.6
16
Not enough data
8.5
16
Not enough data
8.8
16
Platform
Not enough data
8.1
16
Not enough data
8.8
16
Not enough data
8.8
16
Autonomy - AI Agents
Not enough data
8.9
16
Not enough data
8.5
16
Not enough data
8.3
16
Not enough data
8.5
16
Generative AI
Not enough data
8.8
17
Not enough data
9.0
17
Conversational Platform
Not enough data
8.3
804
Not enough data
8.0
607
Not enough data
8.1
354
Not enough data
8.2
547
Support Automation
Not enough data
8.2
632
Not enough data
8.1
396
Not enough data
8.2
608
Not enough data
8.1
565
Generative AI
Not enough data
7.4
263
Not enough data
7.4
260
Generative AI
Not enough data
7.7
140
Not enough data
7.7
138
Not enough data
Feature Not Available
Communication
9.1
9
|
Verified
8.6
425
|
Verified
8.5
11
|
Verified
8.4
423
|
Verified
8.8
10
|
Verified
8.7
389
|
Verified
9.4
8
|
Verified
8.6
337
Not enough data
8.1
265
Internal Use
8.0
70
|
Verified
8.1
624
|
Verified
9.4
9
|
Verified
8.5
381
|
Verified
9.0
8
|
Verified
8.4
341
|
Verified
9.0
10
|
Verified
8.6
422
9.4
9
|
Verified
8.8
413
|
Verified
8.5
10
|
Verified
8.7
400
|
Verified
Generative AI
6.9
8
7.6
186
Self-Service Experience
8.2
22
8.6
655
7.9
21
8.6
628
7.2
19
7.7
86
6.9
9
7.9
416
7.9
11
8.3
451
Self-Service Platform
7.9
12
8.3
437
7.4
11
8.5
453
5.2
7
7.7
360
6.7
12
8.3
429
Agentic AI - Customer Self-Service
Not enough data
8.3
32
Not enough data
8.4
32
Not enough data
8.2
32
Not enough data
8.3
32
Not enough data
8.6
32
Not enough data
8.8
31
Not enough data
8.5
31
Generative AI
8.3
8
7.6
86
7.9
8
7.5
86
Generative AI
Not enough data
7.5
80
Not enough data
7.4
81
Survey Management
Not enough data
8.6
213
|
Verified
Not enough data
8.6
259
|
Verified
Not enough data
8.7
278
|
Verified
Not enough data
8.6
263
|
Verified
Process Management
Not enough data
8.5
246
|
Verified
Not enough data
8.6
256
Not enough data
8.6
254
|
Verified
Not enough data
8.6
255
System Management
Not enough data
8.9
252
|
Verified
Not enough data
8.8
243
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Deskpro and HubSpot Service Hub are categorized as Help Desk, Digital Customer Service Platforms, Customer Self-Service, and Live Chat
Unique Categories
Deskpro has no unique categories
HubSpot Service Hub is categorized as AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Success, and Enterprise Feedback Management
Reviews
Reviewers' Company Size
Deskpro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
24.7%
Computer & Network Security
8.2%
Mental Health Care
7.1%
Computer Software
5.9%
Primary/Secondary Education
4.7%
Other
49.4%
Computer Software
19.5%
Information Technology and Services
10.6%
Marketing and Advertising
5.2%
Financial Services
4.6%
Education Management
3.4%
Other
56.7%
Alternatives
Discussions
What is Deskpro used for?
1 Comment
CV
It is used a help desk ticketing system for organizations IT team members to track and record what requests are submitted for them. You are able to graph...Read more
Deskpro has no more discussions with answers
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
Tim's Web Worx: HubSpot Service Hub Review
As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
How to customise the website
2 Comments
MK
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 Comments
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more
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