# Deskpro vs HubSpot Service Hub Comparison
---
## AI Generated Summary
- **G2 reviewers report** that HubSpot Service Hub excels in providing an intuitive and cohesive user experience, with many users appreciating how well it integrates with other HubSpot products. One user noted, "I like that HubSpot Service Hub is all put together very intentionally," highlighting its organized interface.
- **Users say** that Deskpro offers a friendly and responsive ticket management system, with one reviewer stating, "I love that Deskpro allows us to easily manage all our outstanding support tickets." This ease of use is a significant advantage for teams looking for straightforward ticket handling.
- **Reviewers mention** that HubSpot Service Hub's ticketing system is particularly effective, with users finding it easy to fix issues quickly. One user remarked, "Ticketing is very easy in HubSpot Service Hub and can be helpful to fix issues very easily," which speaks to its efficiency in day-to-day operations.
- **According to verified reviews** , Deskpro shines in its setup and deployment process, with users praising its seamless integration with Microsoft 365. A recent user highlighted, "Setup and deployment was very easy," making it a strong choice for businesses looking for quick implementation.
- **G2 reviewers report** that while both platforms have strong support features, HubSpot Service Hub slightly edges out with a more comprehensive reporting functionality. Users have noted that it offers "strong reporting functionality," which is crucial for organizations needing detailed insights into their customer support operations.
- **Users say** that Deskpro's ticket creation process is notably responsive, with one reviewer stating, "It is very responsive, creating tickets from emails almost instantly." This feature is particularly beneficial for teams that rely on quick ticket generation to maintain workflow efficiency.



| | Deskpro | HubSpot Service Hub | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 97 | 2,913 | 
| **Largest Market Segment** | Small-Business (46.8% of reviews) | Small-Business (59.5% of reviews) | 
| **Entry Level Price** | $39.00 1 Agent Per Month | $0.00 Per Month | 

---
## Top Pros & Cons

### Deskpro

Pros:
- Ease of Use (19 reviews)
- Features (16 reviews)

Cons:
- Ticketing Issues (9 reviews)
- Limited Features (7 reviews)

### HubSpot Service Hub

Pros:
- Ease of Use (325 reviews)
- Features (214 reviews)

Cons:
- Missing Features (117 reviews)
- Limited Customization (93 reviews)

---
## Ratings Comparison
| Rating | Deskpro | HubSpot Service Hub | 
|---|---|---|
  | **Meets Requirements** | 8.5 (88 reviews) | 8.5 (2143 reviews) | 
  | **Ease of Use** | 8.1 (90 reviews) | 8.6 (2336 reviews) | 
  | **Ease of Setup** | 8.2 (67 reviews) | 8.3 (1344 reviews) | 
  | **Ease of Admin** | 8.4 (44 reviews) | 8.5 (921 reviews) | 
  | **Quality of Support** | 8.7 (77 reviews) | 8.8 (1966 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (44 reviews) | 8.8 (909 reviews) | 
  | **Product Direction (% positive)** | 8.3 (87 reviews) | 8.7 (2009 reviews) | 

---
## Pricing

### Deskpro

#### Entry-Level Pricing

Plan: Cloud Team

Price: $39.00 1 Agent Per Month

Description: Essential tools for small teams getting started

Key Features:
- Unified inbox for every channel
- Self-Service Help Center
- Chatbot

[Browse all 7 editions](https://www.g2.com/products/deskpro/pricing)

#### Free Trial

Yes

### HubSpot Service Hub

#### Entry-Level Pricing

Plan: Service Hub Free

Price: $0.00 Per Month

Description: For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.

Key Features:
- Ticketing
- Custom support form fields
- Live chat

[Browse all 4 editions](https://www.g2.com/products/hubspot-service-hub/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | 7.4/10 | 80 |
| **HubSpot Service Hub** | 8.0/10 | 1151 |

#### Ticket and Case Management

| Feature | Deskpro | HubSpot Service Hub | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (79 reviews) ✓ Verified | 8.5 (774 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.5 (76 reviews) ✓ Verified | 8.4 (774 reviews) ✓ Verified | 
| **Workflow** | 8.6 (75 reviews) ✓ Verified | 8.4 (791 reviews) ✓ Verified | 
| **Response Automation** | 8.3 (72 reviews) ✓ Verified | 8.3 (710 reviews) ✓ Verified | 
| **SLA Management** | 7.9 (70 reviews) ✓ Verified | 7.8 (482 reviews) | 
| **Attachments/Screencasts** | 8.3 (73 reviews) ✓ Verified | 8.2 (708 reviews) ✓ Verified | 
| **Ticket Collaboration** | 8.7 (73 reviews) ✓ Verified | 8.4 (722 reviews) | 
| **Customer and Contacts Database** | 8.1 (68 reviews) ✓ Verified | 8.7 (748 reviews) ✓ Verified | 

#### Generative AI

| Feature | Deskpro | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | 6.4 (45 reviews) | 7.3 (98 reviews) | 
| **AI Text Summarization** | 6.3 (45 reviews) | 7.3 (98 reviews) | 

#### Agentic AI - Help Desk

| Feature | Deskpro | HubSpot Service Hub | 
|---|---|---|
| **Autonomous Task Execution** | 5.0 (10 reviews) | 7.5 (89 reviews) | 
| **Natural Language Interaction** | 4.8 (10 reviews) | 7.5 (91 reviews) | 
| **Proactive Assistance** | 5.0 (10 reviews) | 7.4 (91 reviews) | 

#### Communication Channels

| Feature | Deskpro | HubSpot Service Hub | 
|---|---|---|
| **Customer Portal** | 8.2 (73 reviews) ✓ Verified | 8.1 (505 reviews) | 
| **Email to Case** | 8.8 (74 reviews) ✓ Verified | 8.5 (720 reviews) ✓ Verified | 
| **Chat/Live Support** | 7.0 (66 reviews) ✓ Verified | 8.3 (642 reviews) ✓ Verified | 
| **Social Integration** | 6.7 (57 reviews) | 7.8 (447 reviews) | 
| **Voice** | 6.1 (55 reviews) ✓ Verified | 7.7 (465 reviews) | 

#### Platform

| Feature | Deskpro | HubSpot Service Hub | 
|---|---|---|
| **Mobile User Support** | 6.7 (60 reviews) ✓ Verified | 7.3 (513 reviews) | 
| **Customization ** | 8.1 (71 reviews) ✓ Verified | 8.1 (624 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.3 (67 reviews) ✓ Verified | 8.4 (670 reviews) ✓ Verified | 
| **Integration** | 7.8 (63 reviews) ✓ Verified | 8.3 (632 reviews) ✓ Verified | 
| **Reporting** | 7.6 (68 reviews) ✓ Verified | 8.3 (730 reviews) ✓ Verified | 
| **Dashboards** | 7.6 (67 reviews) ✓ Verified | 8.5 (744 reviews) ✓ Verified | 

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | N/A | N/A |
| **HubSpot Service Hub** | 7.9/10 | 1025 |

#### Customer Information

| Feature | Deskpro | HubSpot Service Hub | 
|---|---|---|
| **Customer Health Scores** | Not enough data | 8.4 (610 reviews) ✓ Verified | 
| **Customer Monitoring** | Not enough data | 8.6 (743 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.6 (789 reviews) ✓ Verified | 
| **Playbooks** | Not enough data | 8.0 (484 reviews) ✓ Verified | 
| **Customer Segments** | Not enough data | 8.3 (607 reviews) ✓ Verified | 
| **Product Engagement** | Not enough data | 8.3 (593 reviews) ✓ Verified | 
| **Surveys** | Not enough data | 8.5 (751 reviews) ✓ Verified | 

#### Predictions

| Feature | Deskpro | HubSpot Service Hub | 
|---|---|---|
| **Churn Risk** | Not enough data | 7.5 (457 reviews) ✓ Verified | 
| **Upsell Opportunities** | Not enough data | 7.8 (480 reviews) ✓ Verified | 
| **Custom Triggers** | Not enough data | 8.2 (559 reviews) | 
| **Machine Learning** | Not enough data | 7.7 (408 reviews) ✓ Verified | 

#### Platform

| Feature | Deskpro | HubSpot Service Hub | 
|---|---|---|
| **Reporting & Dashboards** | Not enough data | 8.5 (863 reviews) ✓ Verified | 
| **API & Integrations** | Not enough data | 8.2 (711 reviews) ✓ Verified | 
| **Data Import & Export Tools** | Not enough data | 8.4 (745 reviews) ✓ Verified | 
| **Workflow Capability** | Not enough data | 8.6 (816 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.4 (867 reviews) ✓ Verified | 
| **Customization** | Not enough data | 8.2 (667 reviews) | 
| **Scalability** | Not enough data | 8.5 (789 reviews) ✓ Verified | 
| **Data Security** | Not enough data | 8.8 (749 reviews) ✓ Verified | 
| **Performance & Reliability** | Not enough data | 8.7 (859 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.8 (843 reviews) ✓ Verified | 

#### Generative AI

| Feature | Deskpro | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (121 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (118 reviews) | 

#### Agentic AI - Customer Success

| Feature | Deskpro | HubSpot Service Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (92 reviews) | 
| **Multi-step Planning** | Not enough data | 7.6 (92 reviews) | 
| **Cross-system Integration** | Not enough data | 7.7 (93 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.7 (92 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (92 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | N/A | N/A |
| **HubSpot Service Hub** | 8.3/10 | 568 |

#### Productivity Tools

| Feature | Deskpro | HubSpot Service Hub | 
|---|---|---|
| **Notes** | Not enough data | 8.7 (504 reviews) | 
| **Internal Discussion** | Not enough data | 8.3 (454 reviews) | 
| **Assignments and Tasks** | Not enough data | 8.6 (497 reviews) | 
| **Workflows** | Not enough data | 8.6 (510 reviews) | 
| **Templates** | Not enough data | 8.6 (500 reviews) | 
| **Integrations** | Not enough data | 8.4 (483 reviews) | 
| **Tagging System** | Not enough data | 8.4 (461 reviews) | 

#### Analytics

| Feature | Deskpro | HubSpot Service Hub | 
|---|---|---|
| **Trends** | Not enough data | 8.0 (384 reviews) | 
| **Performance Tracking** | Not enough data | 8.4 (447 reviews) | 
| **Email Tracking** | Not enough data | 8.7 (496 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Deskpro | HubSpot Service Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (58 reviews) | 
| **Decision Making** | Not enough data | 7.4 (58 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | N/A | N/A |
| **HubSpot Service Hub** | 8.7/10 | 19 |

#### Responses

| Feature | Deskpro | HubSpot Service Hub | 
|---|---|---|
| **Personalization** | Not enough data | 9.1 (16 reviews) | 
| **Route To Human** | Not enough data | 8.6 (16 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 9.0 (16 reviews) | 

#### Automation - AI Agents

| Feature | Deskpro | HubSpot Service Hub | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | 8.5 (16 reviews) | 
| **Customer Interaction Automation** | Not enough data | 8.5 (16 reviews) | 
| **Lead Generation** | Not enough data | 8.6 (16 reviews) | 
| **Document Processing** | Not enough data | 8.5 (16 reviews) | 
| **Feedback Collection** | Not enough data | 8.8 (16 reviews) | 

#### Platform

| Feature | Deskpro | HubSpot Service Hub | 
|---|---|---|
| **Conversation Editor** | Not enough data | 8.1 (16 reviews) | 
| **Integration** | Not enough data | 8.8 (16 reviews) | 
| **Human-In-The-Loop** | Not enough data | 8.8 (16 reviews) | 

#### Autonomy -  AI Agents

| Feature | Deskpro | HubSpot Service Hub | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 8.9 (16 reviews) | 
| **Adaptive Responses** | Not enough data | 8.5 (16 reviews) | 
| **Task Execution** | Not enough data | 8.3 (16 reviews) | 
| **Problem Solving** | Not enough data | 8.5 (16 reviews) | 

#### Generative AI

| Feature | Deskpro | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.8 (17 reviews) | 
| **AI Text Summarization** | Not enough data | 9.0 (17 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | N/A | N/A |
| **HubSpot Service Hub** | 8.0/10 | 932 |

#### Conversational Platform

| Feature | Deskpro | HubSpot Service Hub | 
|---|---|---|
| **Personalization** | Not enough data | 8.3 (804 reviews) | 
| **Omnichannel** | Not enough data | 8.0 (608 reviews) | 
| **Contextual Engagement** | Not enough data | 8.1 (354 reviews) | 
| **Proactive Engagement** | Not enough data | 8.2 (548 reviews) | 

#### Support Automation

| Feature | Deskpro | HubSpot Service Hub | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.2 (634 reviews) | 
| **Seamless Escalation** | Not enough data | 8.1 (396 reviews) | 
| **Transcripts** | Not enough data | 8.2 (609 reviews) | 
| **Self-Serve Support** | Not enough data | 8.1 (566 reviews) | 

#### Generative AI

| Feature | Deskpro | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (263 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (261 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | 9.0/10 | 72 |
| **HubSpot Service Hub** | 8.4/10 | 885 |

#### Generative AI

| Feature | Deskpro | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (140 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (138 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Communication

| Feature | Deskpro | HubSpot Service Hub | 
|---|---|---|
| **Pop-up Chat** | 9.1 (9 reviews) ✓ Verified | 8.6 (424 reviews) ✓ Verified | 
| **Notifications** | 8.5 (11 reviews) ✓ Verified | 8.4 (422 reviews) ✓ Verified | 
| **Targeted Emails** | 8.8 (10 reviews) ✓ Verified | 8.7 (388 reviews) ✓ Verified | 
| **In-App Messaging** | 9.4 (8 reviews) ✓ Verified | 8.6 (337 reviews) | 
| **Co-Browsing** | Not enough data | 8.1 (265 reviews) | 

####  Internal Use

| Feature | Deskpro | HubSpot Service Hub | 
|---|---|---|
| **Customization ** | 8.1 (71 reviews) ✓ Verified | 8.1 (624 reviews) ✓ Verified | 
| **Conversation Archiving** | 9.4 (9 reviews) ✓ Verified | 8.5 (380 reviews) ✓ Verified | 
| **Lead Development** | 9.0 (8 reviews) ✓ Verified | 8.4 (340 reviews) ✓ Verified | 
| **Knowledge Base** | 9.0 (10 reviews) ✓ Verified | 8.6 (421 reviews) | 
| **Team Inbox ** | 9.4 (9 reviews) ✓ Verified | 8.8 (412 reviews) ✓ Verified | 
| **Customer Profiles** | 8.5 (10 reviews) ✓ Verified | 8.7 (399 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | 7.3/10 | 24 |
| **HubSpot Service Hub** | 8.3/10 | 745 |

#### Generative AI

| Feature | Deskpro | HubSpot Service Hub | 
|---|---|---|
| **AI Text Summarization** | 6.9 (8 reviews) | 7.6 (186 reviews) | 

#### Self-Service Experience

| Feature | Deskpro | HubSpot Service Hub | 
|---|---|---|
| **Knowledge Base** | 8.3 (23 reviews) | 8.6 (655 reviews) | 
| **Searchable Articles** | 7.9 (21 reviews) | 8.6 (628 reviews) | 
| **Community Forums** | 7.3 (20 reviews) | 7.7 (86 reviews) | 
| **Mobile Optimization** | 6.9 (9 reviews) | 7.9 (416 reviews) | 
| **Personalization** | 7.9 (11 reviews) | 8.3 (451 reviews) | 

#### Self-Service Platform

| Feature | Deskpro | HubSpot Service Hub | 
|---|---|---|
| **Branding** | 8.1 (13 reviews) | 8.3 (437 reviews) | 
| **Automation** | 7.6 (12 reviews) | 8.5 (453 reviews) | 
| **Artificial Intelligence** | 5.2 (7 reviews) | 7.7 (360 reviews) | 
| **Integrations** | 6.9 (13 reviews) | 8.3 (429 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Deskpro | HubSpot Service Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (32 reviews) | 
| **Multi-step Planning** | Not enough data | 8.4 (32 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (32 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (32 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (32 reviews) | 
| **Proactive Assistance** | Not enough data | 8.8 (31 reviews) | 
| **Decision Making** | Not enough data | 8.5 (31 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | 8.1/10 | 8 |
| **HubSpot Service Hub** | 7.6/10 | 86 |

#### Generative AI

| Feature | Deskpro | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | 8.3 (8 reviews) | 7.6 (86 reviews) | 
| **AI Text Summarization** | 7.9 (8 reviews) | 7.5 (86 reviews) | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | N/A | N/A |
| **HubSpot Service Hub** | 8.5/10 | 344 |

#### Generative AI

| Feature | Deskpro | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (80 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (81 reviews) | 

#### Survey Management

| Feature | Deskpro | HubSpot Service Hub | 
|---|---|---|
| **Brand Design Consistency** | Not enough data | 8.6 (213 reviews) ✓ Verified | 
| **Survey Deployment** | Not enough data | 8.6 (260 reviews) ✓ Verified | 
| **Feedback Collection** | Not enough data | 8.7 (278 reviews) ✓ Verified | 
| **Device Responsiveness** | Not enough data | 8.6 (263 reviews) ✓ Verified | 

#### Process Management

| Feature | Deskpro | HubSpot Service Hub | 
|---|---|---|
| **Feedback Aggregation** | Not enough data | 8.5 (246 reviews) ✓ Verified | 
| **Trigger Alerts** | Not enough data | 8.6 (256 reviews) | 
| **Real-Time Analysis** | Not enough data | 8.6 (254 reviews) ✓ Verified | 
| **Real-Time Action** | Not enough data | 8.6 (255 reviews) | 

#### System Management

| Feature | Deskpro | HubSpot Service Hub | 
|---|---|---|
| **Security** | Not enough data | 8.9 (252 reviews) ✓ Verified | 
| **System Monitoring** | Not enough data | 8.8 (243 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | N/A | N/A |
| **HubSpot Service Hub** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Deskpro | HubSpot Service Hub | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Deskpro | HubSpot Service Hub | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Deskpro | HubSpot Service Hub | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Deskpro | HubSpot Service Hub | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | N/A | N/A |
| **HubSpot Service Hub** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Deskpro | HubSpot Service Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Live Chat Software](https://www.g2.com/categories/live-chat)


**Unique to HubSpot Service Hub (6):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Success Software](https://www.g2.com/categories/customer-success), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | Deskpro | HubSpot Service Hub | 
|---|---|---|
| **Small-Business** | 46.8% | 59.5% | 
| **Mid-Market** | 45.7% | 37.1% | 
| **Enterprise** | 7.4% | 3.4% | 

### By Industry

#### Deskpro

- **Information Technology and Services:** 26.4%
- **Computer & Network Security:** 7.7%
- **Computer Software:** 6.6%
- **Mental Health Care:** 6.6%
- **Education Management:** 5.5%
- **Primary/Secondary Education:** 4.4%
- **Retail:** 3.3%
- **Higher Education:** 3.3%
- **Accounting:** 2.2%
- **Computer Networking:** 2.2%
- **Other:** 31.9%

#### HubSpot Service Hub

- **Computer Software:** 19.4%
- **Information Technology and Services:** 10.7%
- **Marketing and Advertising:** 5.3%
- **Financial Services:** 4.5%
- **Education Management:** 3.3%
- **Real Estate:** 3.0%
- **Health, Wellness and Fitness:** 2.7%
- **Consumer Services:** 2.6%
- **Hospital & Health Care:** 2.1%
- **Accounting:** 1.9%
- **Other:** 44.4%

---
## Alternatives

### Alternatives to Deskpro

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6989 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (987 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7709 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3877 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Helpshift](https://www.g2.com/products/helpshift/reviews) — 4.3/5 stars (381 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews)
- [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) — 4.6/5 stars (1283 reviews)

### Alternatives to HubSpot Service Hub

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6989 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3877 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2495 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (563 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7709 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (440 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)

---
## Top Discussions

### Deskpro

- Title: [What is Deskpro used for?](https://www.g2.com/discussions/what-is-deskpro-used-for) — 1 comment, 1 upvote
  > **Top comment:** "It is used a help desk ticketing system for organizations IT team members to track and record what requests are submitted for them. You are able to graph..."

### HubSpot Service Hub

- Title: [How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?](https://www.g2.com/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) — 3 comments, 1 upvote
  > **Top comment:** " Tim's Web Worx: HubSpot Service Hub Review

As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful..."
- Title: [What is HubSpot Service Hub used for?](https://www.g2.com/discussions/what-is-hubspot-service-hub-used-for) — 2 comments, 1 upvote
  > **Top comment:** "HubSpot Service Hub is an AI-powered tool for managing customer interactions and resolving issues, suitable for businesses of all sizes."
- Title: [What does HubSpot software do?](https://www.g2.com/discussions/hubspot-service-hub-what-does-hubspot-software-do) — 2 comments
  > **Top comment:** "Huspot is a multi-tool CRM that includes tools for sales, marketing, support, and a CMS. We use Hubspot for the CRM, marketing tools like forms, landing..."
- Title: [What is service hub?](https://www.g2.com/discussions/what-is-service-hub) — 2 comments
  > **Top comment:** "I have no idea. I don't know what G2 is either. It's very confusing. "
- Title: [How to customise the website](https://www.g2.com/discussions/24540-how-to-customise-the-website) — 2 comments, 1 upvote
  > **Top comment:** "Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/deskpro-vs-hubspot-service-hub)