Compare Datadog and Security Software 
At a Glance
Market Segments
Mid-Market (47.2% of reviews)
Enterprise (60.6% of reviews)
Entry-Level Pricing
$0 Per host, per month
No pricing available
Datadog
Star Rating
(697)4.4 out of 5
Market Segments
Mid-Market (47.2% of reviews)
Pros & Cons
Entry-Level Pricing
$0 Per host, per month
Free Trial is available
Browse all 3 pricing plansServiceNow Security Operations
Star Rating
(38)4.4 out of 5
Market Segments
Enterprise (60.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow Security OperationsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Datadog excels in overall user satisfaction, reflected in its higher G2 Score of 86.36 compared to ServiceNow Security Operations at 72.35. Users appreciate the platform's ability to consolidate infrastructure, applications, logs, and security signals, making it easier to understand their environment.
- According to verified reviews, Datadog has a significant advantage in the number of user reviews, with 674 compared to ServiceNow's 34. This larger volume of feedback suggests a more reliable representation of user experiences, particularly highlighting Datadog's intuitive user interface and ease of setup.
- Users say that Datadog's implementation process is notably quick and straightforward, with many praising the ease of setting up agents and integrating various data sources. In contrast, while ServiceNow Security Operations offers robust integration capabilities, some users find the initial setup to be more complex.
- Reviewers mention that Datadog's incident alerting features are particularly strong, with users noting the effectiveness of its alert system in quickly identifying and responding to issues. ServiceNow Security Operations also provides solid incident management, but some users feel that its alerting could be more streamlined.
- Users appreciate the quality of support from ServiceNow Security Operations, which scores higher in support quality. Many users highlight the comprehensive documentation and responsive support team, which enhances their overall experience, especially during critical incidents.
- According to recent feedback, while both platforms offer valuable features, Datadog shines in its ability to provide detailed log traces and insights, making it easier for teams to act on data quickly. ServiceNow Security Operations, on the other hand, is praised for its seamless integration with existing systems, which can significantly enhance workflow efficiency.
Pricing
Entry-Level Pricing
Datadog
Free
$0
Per host, per month
Core collection and visualization features
- Discussion Group Supported
- 1-Day Metric Retention
- Up to 5 Hosts
ServiceNow Security Operations
No pricing availableFree Trial
Datadog
Free Trial is available
ServiceNow Security Operations
No trial information availableRatings
Meets Requirements
8.8
518
9.0
17
Ease of Use
8.2
619
8.4
29
Ease of Setup
8.3
385
7.8
24
Ease of Admin
8.3
233
8.3
11
Quality of Support
8.3
460
8.8
14
Has the product been a good partner in doing business?
8.5
219
8.7
10
Product Direction (% positive)
9.0
502
9.2
15
Features by Category
Operations
7.8
6
Not enough data
8.1
6
Not enough data
7.1
8
Not enough data
8.0
5
Not enough data
Cost Optimization
7.7
8
Not enough data
7.5
6
Not enough data
7.7
5
Not enough data
Administration
8.3
6
Not enough data
8.1
7
Not enough data
7.3
5
Not enough data
Agentic AI - Cloud Cost Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.7
56
Not enough data
9.4
72
Not enough data
9.1
64
Not enough data
8.8
58
Not enough data
8.9
58
Not enough data
9.0
51
Not enough data
Agentic AI - Website Monitoring
7.3
5
Not enough data
7.3
5
Not enough data
8.3
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.2
105
Not enough data
9.1
106
Not enough data
9.3
90
Not enough data
8.9
105
Not enough data
8.8
89
Not enough data
8.9
94
Not enough data
Agentic AI - Database Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
Functionality
9.2
53
Not enough data
9.3
58
Not enough data
8.2
44
Not enough data
8.5
46
Not enough data
Monitoring - Network Monitoring
9.3
5
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
Management
8.7
50
Not enough data
9.0
51
Not enough data
8.8
48
Not enough data
Analytics - Network Monitoring
9.0
5
Not enough data
9.0
5
Not enough data
Security - Network Monitoring
9.0
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Network Performance - Network Monitoring
9.0
5
Not enough data
9.0
5
Not enough data
AI Automation - Network Monitoring
8.3
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
Agentic AI - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
121
Not enough data
8.6
117
Not enough data
8.8
111
Not enough data
8.8
130
Not enough data
8.3
8
Not enough data
Administration
8.5
115
Not enough data
8.5
97
Not enough data
8.3
94
Not enough data
8.5
8
Not enough data
Analysis
8.5
113
Not enough data
8.9
122
Not enough data
Feature Not Available
Not enough data
Agentic AI - Cloud Infrastructure Monitoring
7.9
8
Not enough data
8.8
8
Not enough data
7.3
8
Not enough data
7.5
8
Not enough data
7.9
8
Not enough data
7.9
7
Not enough data
AI Automation - Cloud Infrastructure Monitoring
8.1
8
Not enough data
7.5
8
Not enough data
Automation
Feature Not Available
Not enough data
8.1
7
Not enough data
Feature Not Available
Not enough data
8.5
9
Not enough data
Functionality
8.7
10
Not enough data
8.0
10
Not enough data
8.0
9
Not enough data
9.2
10
Not enough data
Incident Management
8.6
12
Not enough data
9.2
12
Not enough data
9.0
12
Not enough data
Functionality
9.1
16
Not enough data
8.5
17
Not enough data
9.4
21
Not enough data
Issue Resolution
9.0
19
Not enough data
9.1
16
Not enough data
Feature Not Available
Not enough data
Management
8.7
19
Not enough data
9.6
19
Not enough data
8.9
19
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
8.8
94
Not enough data
8.9
92
Not enough data
8.8
82
Not enough data
Monitoring and Management
8.2
84
Not enough data
8.7
86
Not enough data
9.0
92
Not enough data
Agentic AI - Log Monitoring
7.6
9
Not enough data
7.2
9
Not enough data
8.1
9
Not enough data
7.2
9
Not enough data
8.0
9
Not enough data
7.6
9
Not enough data
7.6
9
Not enough data
Visibility
8.9
78
Not enough data
8.7
73
Not enough data
8.3
71
Not enough data
Monitoring and Management
8.4
71
Not enough data
7.6
66
Not enough data
8.4
68
Not enough data
9.0
72
Not enough data
8.8
67
Not enough data
8.3
72
Not enough data
Cloud environment support
8.1
62
Not enough data
8.0
59
Not enough data
Agentic AI - Server Monitoring
7.5
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
7.2
6
Not enough data
7.8
6
Not enough data
7.2
6
Not enough data
8.1
6
Not enough data
Functionality
8.7
49
Not enough data
8.8
50
Not enough data
9.1
58
Not enough data
7.9
42
Not enough data
Management
8.6
50
Not enough data
8.6
52
Not enough data
8.2
44
Not enough data
9.0
54
Not enough data
Agentic AI - Enterprise Monitoring
7.8
9
Not enough data
8.3
9
Not enough data
7.8
9
Not enough data
8.1
9
Not enough data
7.5
10
Not enough data
8.1
9
Not enough data
8.1
9
Not enough data
Risk Analysis
Not enough data
9.2
6
Not enough data
8.9
6
Not enough data
9.4
6
Vulnerability Assesment
Not enough data
9.3
7
Not enough data
9.4
6
Not enough data
9.7
6
Not enough data
9.7
6
Automation
Not enough data
9.0
7
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.9
6
Data Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Metrics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Device Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Provisioning
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Data Preparation
8.6
66
|
Verified
Not enough data
8.5
64
|
Verified
Not enough data
8.0
62
|
Verified
Not enough data
7.9
63
|
Verified
Not enough data
Analysis
8.6
61
|
Verified
Not enough data
8.4
68
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
8.5
71
|
Verified
Not enough data
8.6
62
|
Verified
Not enough data
8.7
59
|
Verified
Not enough data
Visualization
8.9
75
|
Verified
Not enough data
8.7
63
|
Verified
Not enough data
Agentic AI - Log Analysis
7.8
6
Not enough data
7.8
6
Not enough data
8.9
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
7.5
6
Not enough data
7.8
6
Not enough data
Monitoring
8.6
113
Not enough data
8.9
106
Not enough data
8.9
118
Not enough data
7.3
99
Not enough data
8.4
105
Not enough data
Response
8.9
123
Not enough data
8.8
110
Not enough data
8.0
107
Not enough data
Agentic AI - Application Performance Monitoring (APM)
7.4
13
Not enough data
8.1
13
Not enough data
7.9
13
Not enough data
8.1
13
Not enough data
7.8
13
Not enough data
Performance
8.5
118
Not enough data
8.3
103
Not enough data
Functionality
8.5
106
Not enough data
8.1
96
Not enough data
Feature Not Available
Not enough data
8.5
112
Not enough data
Alerts management
8.7
43
Not enough data
8.0
45
Not enough data
8.6
47
Not enough data
Monitoring
8.6
39
Not enough data
9.1
41
Not enough data
8.7
43
Not enough data
9.0
38
Not enough data
Automation
8.2
38
Not enough data
8.4
36
Not enough data
Analysis
8.2
41
Not enough data
8.3
44
Not enough data
9.1
43
Not enough data
8.5
42
Not enough data
Issue Resolution
8.3
37
Not enough data
7.6
39
Not enough data
8.4
35
Not enough data
Generative AI
7.5
17
Not enough data
Agentic AI - IT Alerting
7.4
7
Not enough data
7.9
7
Not enough data
8.8
7
Not enough data
7.9
7
Not enough data
8.1
6
Not enough data
7.9
7
Not enough data
8.3
7
Not enough data
Data Management - Observability Pipeline
7.8
6
Not enough data
8.0
9
Not enough data
7.4
7
Not enough data
7.5
6
Not enough data
7.0
9
Not enough data
Performance - Observability Pipeline
6.7
8
Not enough data
8.1
9
Not enough data
7.0
9
Not enough data
AI - Observability Pipeline
6.4
7
Not enough data
6.1
6
Not enough data
6.7
6
Not enough data
Compliance - Observability Pipeline
6.9
6
Not enough data
6.1
6
Not enough data
Agentic AI - Observability Pipeline
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Telemetry Collection & Ingestion - Observability
8.3
10
Not enough data
8.8
8
Not enough data
Agentic AI - Observability Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization & Dashboards - Observability
8.7
9
Not enough data
9.0
10
Not enough data
8.8
8
Not enough data
Correlation & Root Cause Analysis - Observability
9.2
10
Not enough data
8.3
9
Not enough data
8.7
10
Not enough data
Scalability & Ecosystem Integration - Observability
9.3
9
Not enough data
8.5
8
Not enough data
AI Features - Observability
7.9
8
Not enough data
8.8
8
Not enough data
8.3
8
Not enough data
Orchestration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Information
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Threat Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Response
Feature Not Available
8.9
6
Feature Not Available
8.8
7
Feature Not Available
8.8
7
7.9
48
8.8
7
Records
9.2
56
9.0
8
9.0
54
8.8
8
8.5
61
8.8
7
Management
9.3
59
9.0
7
8.4
53
8.8
7
Feature Not Available
9.2
8
Generative AI
7.1
13
Not enough data
7.9
13
Not enough data
Security Information and Event Management (SIEM)Hide 14 FeaturesShow 14 Features
8.8
14
Not enough data
Network Management
8.8
11
Not enough data
8.3
11
Not enough data
9.4
12
Not enough data
Incident Management
9.3
12
Not enough data
9.2
11
Not enough data
9.2
12
Not enough data
Security Intelligence
7.9
12
Not enough data
8.0
10
Not enough data
8.8
11
Not enough data
8.6
13
Not enough data
Agentic AI - Security Information and Event Management (SIEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Orchestration, Automation, and Response (SOAR)Hide 11 FeaturesShow 11 Features
Not enough data
9.4
8
Automation
Not enough data
9.7
6
Not enough data
9.5
7
Not enough data
9.2
6
Not enough data
9.4
6
Orchestration
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.4
6
Not enough data
8.8
7
Response
Not enough data
9.7
6
Not enough data
9.4
6
Not enough data
9.4
6
Categories
Categories
Shared Categories
Datadog and ServiceNow Security Operations are categorized as Incident Response
Unique Categories
Datadog is categorized as Observability Pipeline, Observability Software, Enterprise Monitoring, Server Monitoring, Log Monitoring, AIOps Platforms, Network Traffic Analysis (NTA), Database Monitoring, IoT Device Management Platforms, IoT Analytics Platforms, Website Monitoring, Cloud Infrastructure Monitoring, IT Alerting, Container Monitoring, Log Analysis, Security Information and Event Management (SIEM), API Marketplace, Application Performance Monitoring (APM), Network Monitoring, Cloud Cost Management, and Digital Experience Monitoring (DEM)
ServiceNow Security Operations is categorized as Risk-Based Vulnerability Management, Security Orchestration, Automation, and Response (SOAR), and Threat Intelligence
Reviews
Reviewers' Company Size
Datadog
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow Security Operations
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.7%
Computer Software
17.6%
Financial Services
8.5%
Internet
4.1%
Computer & Network Security
3.4%
Other
47.6%
Computer & Network Security
28.1%
Information Technology and Services
18.8%
Hospital & Health Care
6.3%
Financial Services
6.3%
Computer Software
6.3%
Other
34.4%
Alternatives
Discussions
What is the use of Datadog?
3 Comments
CJ
Datadog is a software platform that facilitates data sharing across various teams within an organization, thereby breaking down silos between development,...Read more
Does Datadog use AWS?
2 Comments
IG
Yes, the backbone of Datadog infrastructure is sitting within AWS.Read more
Does it preserves history of logs?
1 Comment
AN
Depends on your plan, log retention can be 7,15, 30 days etc, for long term you need to setup s3 archivingRead more
ServiceNow Security Operations has no discussions with answers
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