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Compare Crisp and Dynamics 365 Customer Service 
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At a Glance
Market Segments
Small-Business (87.0% of reviews)
Mid-Market (55.6% of reviews)
Entry-Level Pricing
Free
No pricing available
Crisp
Star Rating
(183)4.5 out of 5
Market Segments
Small-Business (87.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansDynamics 365 Customer Service
Star Rating
(31)4.4 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Customer ServiceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Crisp excels in ease of use with a score of 9.0, making it a favorite among small businesses for its intuitive interface, while Dynamics 365 Customer Service, with a score of 8.2, is noted for being more complex, which may require additional training for new users.
- Reviewers mention that Crisp's ticket collaboration feature scores 9.4, allowing teams to work seamlessly on customer issues, whereas Dynamics 365 Customer Service, with a score of 9.3, also offers strong collaboration tools but may not be as user-friendly for smaller teams.
- G2 users highlight that Crisp's response automation feature scores 8.8, providing efficient workflows for small businesses, while Dynamics 365 Customer Service shines with a score of 9.3, offering more advanced automation capabilities that may benefit larger organizations.
- Users on G2 report that Crisp's mobile optimization is rated at 8.2, which is adequate for on-the-go support, but Dynamics 365 Customer Service outperforms with a score of 9.0, making it a better choice for teams that rely heavily on mobile access.
- Reviewers mention that Crisp's generative AI features, such as AI Text Generation, score lower at 7.0, indicating room for improvement, while Dynamics 365 Customer Service's AI capabilities, particularly in text summarization, score a solid 8.3, showcasing its strength in leveraging AI for customer interactions.
- Users say that Crisp's customer profiles feature scores 8.5, providing a decent overview of customer interactions, but Dynamics 365 Customer Service excels with a score of 9.3, offering more comprehensive insights that can enhance customer relationship management.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Dynamics 365 Customer Service
No pricing availableFree Trial
Crisp
Free Trial is available
Dynamics 365 Customer Service
No trial information availableRatings
Meets Requirements
8.8
149
8.5
20
Ease of Use
9.0
152
7.9
20
Ease of Setup
8.9
126
7.4
9
Ease of Admin
8.8
101
7.7
8
Quality of Support
9.1
149
8.4
19
Has the product been a good partner in doing business?
8.9
102
8.6
6
Product Direction (% positive)
9.3
142
8.2
19
Features by Category
Ticket and Case Management
8.6
45
8.2
10
|
Verified
8.8
45
|
Verified
8.3
10
|
Verified
8.6
47
|
Verified
8.8
10
|
Verified
8.5
45
|
Verified
8.9
9
|
Verified
7.7
38
8.7
9
|
Verified
8.9
46
|
Verified
8.2
10
8.9
45
8.7
9
|
Verified
8.8
39
|
Verified
8.5
10
|
Verified
Generative AI
8.3
24
Not enough data
8.2
24
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.1
44
|
Verified
8.3
10
|
Verified
9.2
44
|
Verified
8.7
10
9.6
50
|
Verified
8.3
9
|
Verified
9.2
45
|
Verified
8.0
10
8.2
35
8.5
10
|
Verified
Platform
8.8
51
|
Verified
8.3
6
8.4
102
|
Verified
8.9
6
|
Verified
8.9
55
|
Verified
9.0
7
|
Verified
8.9
51
|
Verified
8.3
7
|
Verified
8.2
51
|
Verified
8.5
9
|
Verified
8.5
52
|
Verified
8.7
9
|
Verified
Generative AI
8.2
35
Not enough data
8.2
34
Not enough data
7.1
35
Not enough data
Communication
9.3
101
|
Verified
Not enough data
9.2
100
|
Verified
Not enough data
8.4
75
|
Verified
Not enough data
9.3
88
|
Verified
Not enough data
8.7
61
|
Verified
Not enough data
Internal Use
8.4
102
|
Verified
8.9
6
|
Verified
8.8
92
|
Verified
Not enough data
8.3
82
|
Verified
Not enough data
8.8
82
|
Verified
Not enough data
8.8
90
|
Verified
Not enough data
8.9
91
|
Verified
Not enough data
Generative AI
7.2
24
Not enough data
Self-Service Experience
8.5
46
8.9
15
8.3
45
8.2
13
6.7
36
8.1
12
8.3
31
7.8
6
7.9
35
7.8
6
Self-Service Platform
7.9
34
8.9
6
7.9
35
9.4
6
6.9
31
8.3
7
8.4
35
8.6
6
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.8(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
Process
8.1(won by default)
16
Not enough data
8.2(won by default)
14
Not enough data
8.7(won by default)
14
Not enough data
Channels
9.1(won by default)
18
Not enough data
9.4(won by default)
18
Not enough data
9.6(won by default)
19
Not enough data
7.6(won by default)
11
Not enough data
8.8(won by default)
12
Not enough data
Insight
8.6(won by default)
12
Not enough data
8.6(won by default)
15
Not enough data
8.6(won by default)
18
Not enough data
9.6(won by default)
16
Not enough data
Generative AI
7.8
12
Not enough data
7.9
12
Not enough data
Categories
Categories
Shared Categories
Crisp and Dynamics 365 Customer Service are categorized as Digital Customer Service Platforms, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Crisp is categorized as Shared Inbox and Social Customer Service
Dynamics 365 Customer Service has no unique categories
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dynamics 365 Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.7%
Information Technology and Services
6.8%
Internet
5.6%
Marketing and Advertising
5.1%
Leisure, Travel & Tourism
4.0%
Other
50.8%
Information Technology and Services
14.8%
Telecommunications
11.1%
Computer Software
11.1%
Banking
7.4%
Wholesale
3.7%
Other
51.9%
Alternatives
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
Dynamics 365 Customer Service has no discussions with answers
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