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At a Glance
Market Segments
Small-Business (44.0% of reviews)
Small-Business (73.0% of reviews)
Entry-Level Pricing
Starting at $25.00 1 user Per Month
$29/ user, per month (billed annually)
Creatio
Star Rating
(311)4.7 out of 5
Market Segments
Small-Business (44.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 user Per Month
Free Trial is available
Browse all 4 pricing plansInsightly CRM
Star Rating
(931)4.2 out of 5
Market Segments
Small-Business (73.0% of reviews)
Pros & Cons
Entry-Level Pricing
$29/ user, per month (billed annually)
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Insightly CRM excels in its Email Marketing capabilities, particularly with features like Email and Mobile Preview and Manage Email Lists, scoring 9.3 and 9.4 respectively. In contrast, Creatio shines in Marketing Automation, with users highlighting its superior Campaign Management and Lead Management features, scoring 8.9 and 9.0.
- Reviewers mention that Insightly CRM has a solid Sales Force Automation module, particularly in Contact & Account Management with a score of 8.4. However, users on G2 note that Creatio outperforms in this area with a score of 9.0, especially in Opportunity & Pipeline Management and Quote & Order Management.
- G2 users highlight that Insightly CRM's Customer Support is rated lower at 8.0, with some reviewers expressing concerns about response times. In contrast, Creatio receives high praise for its support quality, scoring 9.2, with users mentioning the effectiveness of its Customer Support Portal and Knowledge Base.
- Users say that Insightly CRM's Ease of Use is commendable, scoring 8.4, making it accessible for small businesses. However, reviewers mention that Creatio's user interface is even more intuitive, with a score of 9.1, particularly appreciating its No-Code Or Low-Code capabilities for customization.
- Reviewers mention that while both products offer decent Data Management tools, Insightly CRM scores 8.2, whereas Creatio excels with a score of 8.8, particularly in Data Segmentation and Data Security, which are critical for businesses handling sensitive information.
- Users report that Insightly CRM's Integration capabilities are satisfactory, with a score of 8.0 for Data Import & Export Tools. However, Creatio stands out with a score of 8.8, with users highlighting its extensive Integration APIs and breadth of partner applications, making it a more versatile choice for businesses looking to connect various tools.
Pricing
Entry-Level Pricing
Creatio
Growth
Starting at $25.00
1 user Per Month
Provide automation to SMB clients
- No-code user interface designer
- Customization via scripts
- Unlimited number of records
Free Trial
Creatio
Free Trial is available
Insightly CRM
Free Trial is available
Ratings
Meets Requirements
9.1
222
8.3
789
Ease of Use
9.0
249
8.4
794
Ease of Setup
8.4
150
8.3
351
Ease of Admin
8.6
119
8.5
336
Quality of Support
9.1
220
8.1
676
Has the product been a good partner in doing business?
9.2
118
8.5
321
Product Direction (% positive)
9.2
207
8.0
764
Features by Category
Sales Force Automation
9.0
152
|
Verified
8.5
621
|
Verified
9.0
91
Feature Not Available
8.9
144
|
Verified
8.3
595
|
Verified
8.8
148
|
Verified
8.1
623
|
Verified
8.7
117
|
Verified
7.5
350
|
Verified
8.7
132
|
Verified
8.0
452
|
Verified
8.6
129
|
Verified
7.5
339
|
Verified
8.8
125
|
Verified
7.6
349
|
Verified
8.9
121
|
Verified
8.0
423
|
Verified
Marketing Automation
8.8
132
|
Verified
7.6
406
|
Verified
8.9
123
|
Verified
Feature Not Available
9.1
141
|
Verified
8.1
523
|
Verified
8.9
109
|
Verified
7.6
340
|
Verified
Customer Support
9.1
122
|
Verified
7.8
395
8.8
113
|
Verified
7.8
400
8.9
128
|
Verified
7.9
460
8.8
110
|
Verified
7.6
326
|
Verified
9.1
115
|
Verified
7.8
362
Reporting & Analytics
8.8
147
|
Verified
7.9
527
|
Verified
9.0
155
|
Verified
7.9
550
|
Verified
8.7
120
|
Verified
7.6
388
|
Verified
Mobile & Social
8.6
115
|
Verified
7.8
357
|
Verified
8.5
110
|
Verified
7.7
353
|
Verified
8.5
122
|
Verified
7.8
416
|
Verified
Platform
8.8
96
|
Verified
7.9
315
|
Verified
9.0
97
|
Verified
8.1
310
|
Verified
8.8
97
|
Verified
8.4
321
|
Verified
8.7
70
8.0
215
|
Verified
8.9
79
|
Verified
7.3
88
8.7
82
|
Verified
7.6
250
|
Verified
8.8
91
|
Verified
8.3
320
|
Verified
8.6
76
|
Verified
7.6
215
|
Verified
Integration
8.8
98
|
Verified
8.0
288
|
Verified
8.7
81
|
Verified
7.6
237
|
Verified
8.5
75
7.3
224
|
Verified
Generative AI
9.0
28
6.8
28
Agentic AI - CRM
Not enough data
7.5
8
Not enough data
8.5
8
Not enough data
7.9
8
Not enough data
8.1
8
Not enough data
7.6
7
Not enough data
7.7
8
Not enough data
7.9
8
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Retail Distributed Order Management SystemsHide 8 FeaturesShow 8 Features
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Control
Not enough data
Not enough data
Not enough data
Not enough data
Omni-Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Setup
9.2
22
Not enough data
8.9
22
Not enough data
8.9
19
Not enough data
9.1
24
Not enough data
Management
8.9
19
Not enough data
8.9
18
Not enough data
8.8
20
Not enough data
Generative AI
9.0
10
Not enough data
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
17
|
Verified
Not enough data
8.1
17
|
Verified
Not enough data
8.2
16
Not enough data
8.3
17
Not enough data
8.8
19
Not enough data
Generative AI
9.3
5
Not enough data
Functions
8.5
19
Not enough data
8.6
18
Not enough data
8.9
19
|
Verified
Not enough data
8.5
14
Not enough data
7.9
15
Not enough data
8.4
16
Not enough data
8.1
16
|
Verified
Not enough data
8.5
17
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.3
19
|
Verified
Not enough data
9.3
22
|
Verified
Not enough data
9.0
23
|
Verified
Not enough data
7.7
15
Not enough data
9.2
18
Not enough data
Digital Workflows
9.0
10
Not enough data
9.5
13
Not enough data
9.1
13
Not enough data
Forms
9.2
12
Not enough data
9.2
12
Not enough data
8.5
12
Not enough data
Automation
9.4
13
Not enough data
9.4
12
Not enough data
8.8
11
Not enough data
8.2
11
Not enough data
Agentic AI - Digital Process Automation (DPA)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Lead Monitoring
9.2
8
Not enough data
9.3
10
Not enough data
8.8
7
Not enough data
Agentic AI - Lead Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
8.3
8
Not enough data
8.8
8
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
Analytics
8.7
9
Not enough data
8.8
10
Not enough data
Customization
8.5
8
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
9.0
8
Not enough data
Revenue Operations & Intelligence (RO&I)Hide 23 FeaturesShow 23 Features
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
CRM Data Enrichment
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Account Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Retail Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.9
23
8.2
35
8.9
24
8.6
43
8.5
20
8.3
35
8.6
25
8.7
40
9.0
21
8.0
36
Predictive Analytics
9.2
22
7.9
37
8.8
23
7.9
38
8.4
20
7.8
33
8.8
23
7.8
35
Sales Management
8.7
26
8.5
37
8.5
21
8.1
30
9.2
24
8.7
32
8.6
27
8.8
39
User Interface Design
9.5
22
Not enough data
9.0
23
Not enough data
9.0
24
Not enough data
9.5
28
Not enough data
Data Control
9.0
25
Not enough data
9.0
25
Not enough data
9.4
25
Not enough data
Publishing
9.2
24
Not enough data
9.2
23
Not enough data
9.3
23
Not enough data
Agentic AI - No-Code Development Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Creatio and Insightly CRM are categorized as Sales Analytics and CRM
Unique Categories
Insightly CRM has no unique categories
Reviews
Reviewers' Company Size
Creatio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Insightly CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.0%
Computer Software
10.9%
Financial Services
6.0%
Banking
4.9%
Telecommunications
2.6%
Other
57.7%
Marketing and Advertising
10.1%
Information Technology and Services
6.0%
Construction
4.8%
Computer Software
4.1%
Financial Services
4.0%
Other
71.0%
Alternatives
Discussions
what makes bpm'online better than other CRM systems
2 Comments
CZ
It's easier to organize customer data, better plan activities and analyze them. Campaigns are now better and information can be used in more effective ways.Read more
Creatio has no more discussions with answers
What is the best of linking email to insightly?
2 Comments
MK
We connect our exchange account but gmail work too - pretty simple. Alternative is to bcc Insightly on outgoing mail and capture them that way. Read more
What is Insightly CRM used for?
2 Comments
DB
Insightly includes project management capabilities that allow users to plan, execute, and monitor projects from within the CRM platformRead more
Will you’re software link with mailchimp
1 Comment
CL
Yes, Insightly integrates with MailChimp.
Learn more details here:
https://www.insightly.com/product/connect-to-apps/mailchimp-crm/Read more
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