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At a Glance
Market Segments
Small-Business (44.0% of reviews)
Mid-Market (61.2% of reviews)
Entry-Level Pricing
Starting at $25.00 1 user Per Month
No pricing available
Creatio
Star Rating
(311)4.7 out of 5
Market Segments
Small-Business (44.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 user Per Month
Free Trial is available
Browse all 4 pricing plansGladly
Star Rating
(1,084)4.7 out of 5
Market Segments
Mid-Market (61.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GladlySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gladly excels in ease of use with a score of 9.5 compared to Creatio's 9.1, highlighting that the intuitive interface and streamlined workflows make it easier for teams to adopt and utilize effectively.
- Reviewers mention that Gladly's quality of support is rated at 9.4, surpassing Creatio's 9.1, with many users praising the responsiveness and helpfulness of the support team, particularly in resolving issues quickly.
- G2 users indicate that Gladly's ease of setup is significantly better, scoring 9.4 against Creatio's 8.4, with many noting that the onboarding process is straightforward and well-structured, allowing for faster implementation.
- Users on G2 highlight that Gladly's session recording feature is rated at 9.4, while Creatio only scores 7.7, with reviewers appreciating the clarity and reliability of recordings for training and quality assurance purposes.
- Reviewers say that Gladly's email functionality is rated at 9.5, compared to Creatio's 8.8, with users emphasizing the seamless integration and effectiveness of email communication within the platform.
- Users report that while both products have strong reporting and dashboard capabilities, Gladly edges out with a score of 9.2 versus Creatio's 9.0, with many users appreciating the customizable reporting options that provide deeper insights into customer interactions.
Pricing
Entry-Level Pricing
Creatio
Growth
Starting at $25.00
1 user Per Month
Provide automation to SMB clients
- No-code user interface designer
- Customization via scripts
- Unlimited number of records
Gladly
No pricing availableFree Trial
Creatio
Free Trial is available
Gladly
No trial information availableRatings
Meets Requirements
9.1
222
9.3
782
Ease of Use
9.0
249
9.5
788
Ease of Setup
8.4
150
9.3
298
Ease of Admin
8.6
119
9.2
176
Quality of Support
9.1
220
9.4
746
Has the product been a good partner in doing business?
9.2
118
9.6
176
Product Direction (% positive)
9.2
207
9.4
751
Features by Category
Sales Force Automation
9.0
152
|
Verified
Not enough data
9.0
91
Not enough data
8.9
144
|
Verified
Not enough data
8.8
148
|
Verified
Not enough data
8.7
117
|
Verified
Not enough data
8.7
132
|
Verified
Not enough data
8.6
129
|
Verified
Not enough data
8.8
125
|
Verified
Not enough data
8.9
121
|
Verified
Not enough data
Marketing Automation
8.8
132
|
Verified
Not enough data
8.9
123
|
Verified
Not enough data
9.1
141
|
Verified
Not enough data
8.9
109
|
Verified
Not enough data
Customer Support
9.1
122
|
Verified
Not enough data
8.8
113
|
Verified
Not enough data
8.9
128
|
Verified
Not enough data
8.8
110
|
Verified
Not enough data
9.1
115
|
Verified
Not enough data
Reporting & Analytics
8.8
147
|
Verified
Not enough data
9.0
155
|
Verified
Not enough data
8.7
120
|
Verified
Not enough data
Mobile & Social
8.6
115
|
Verified
Not enough data
8.5
110
|
Verified
Not enough data
8.5
122
|
Verified
Not enough data
Platform
8.8
96
|
Verified
Not enough data
9.0
97
|
Verified
Not enough data
8.8
97
|
Verified
Not enough data
8.7
70
Not enough data
8.9
79
|
Verified
Not enough data
8.7
82
|
Verified
Not enough data
8.8
91
|
Verified
Not enough data
8.6
76
|
Verified
Not enough data
Integration
8.8
98
|
Verified
Not enough data
8.7
81
|
Verified
Not enough data
8.5
75
Not enough data
Generative AI
9.0
28
Not enough data
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
Not enough data
9.3
196
|
Verified
Not enough data
9.2
194
|
Verified
Not enough data
9.3
207
|
Verified
Not enough data
9.2
203
|
Verified
Not enough data
9.1
174
|
Verified
Not enough data
9.2
197
|
Verified
Not enough data
9.2
194
|
Verified
Not enough data
9.3
203
|
Verified
Generative AI
Not enough data
8.3
63
Not enough data
8.5
65
Agentic AI - Help Desk
Not enough data
8.3
27
Not enough data
8.2
27
Not enough data
8.5
27
Communication Channels
Not enough data
9.4
209
|
Verified
Not enough data
9.4
214
|
Verified
9.3
5
9.5
204
|
Verified
Not enough data
8.9
173
|
Verified
8.3
5
9.1
199
|
Verified
Platform
Not enough data
8.2
140
|
Verified
Not enough data
8.6
252
|
Verified
Not enough data
9.2
155
|
Verified
Not enough data
9.1
154
|
Verified
Not enough data
8.9
152
|
Verified
8.3
5
9.3
153
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Retail Distributed Order Management SystemsHide 8 FeaturesShow 8 Features
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Control
Not enough data
Not enough data
Not enough data
Not enough data
Omni-Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Setup
9.2
22
Not enough data
8.9
22
Not enough data
8.9
19
Not enough data
9.1
24
Not enough data
Management
8.9
19
Not enough data
8.9
18
Not enough data
8.8
20
Not enough data
Generative AI
9.0
10
Not enough data
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
17
|
Verified
9.4
423
8.1
17
|
Verified
9.2
355
8.2
16
9.4
391
8.3
17
9.2
385
8.8
19
9.5
427
Generative AI
9.3
5
8.6
145
Functions
8.5
19
9.0
383
8.6
18
9.1
389
8.9
19
|
Verified
9.1
367
8.5
14
Feature Not Available
7.9
15
Feature Not Available
8.4
16
9.0
343
8.1
16
|
Verified
9.0
375
8.5
17
|
Verified
9.1
367
Agentic AI - Contact Center
Not enough data
7.9
25
Not enough data
8.9
25
Not enough data
8.1
25
Not enough data
8.2
25
Administrative
8.3
19
|
Verified
9.4
394
9.3
22
|
Verified
9.2
345
9.0
23
|
Verified
9.2
381
7.7
15
9.4
382
9.2
18
9.1
347
Digital Workflows
9.0
10
Not enough data
9.5
13
Not enough data
9.1
13
Not enough data
Forms
9.2
12
Not enough data
9.2
12
Not enough data
8.5
12
Not enough data
Automation
9.4
13
Not enough data
9.4
12
Not enough data
8.8
11
Not enough data
8.2
11
Not enough data
Agentic AI - Digital Process Automation (DPA)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Lead Monitoring
9.2
8
Not enough data
9.3
10
Not enough data
8.8
7
Not enough data
Agentic AI - Lead Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
8.3
8
Not enough data
8.8
8
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
Analytics
8.7
9
Not enough data
8.8
10
Not enough data
Customization
8.5
8
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
9.0
8
Not enough data
Conversational Platform
Not enough data
9.0
301
Not enough data
9.3
277
Not enough data
9.1
277
Not enough data
9.3
248
Support Automation
Not enough data
9.0
292
Not enough data
9.1
283
Not enough data
9.0
270
Not enough data
9.0
254
Generative AI
Not enough data
8.7
106
Not enough data
8.8
107
Revenue Operations & Intelligence (RO&I)Hide 23 FeaturesShow 23 Features
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
CRM Data Enrichment
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Account Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Retail Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
8.8
56
Not enough data
8.4
52
Not enough data
8.8
54
Automation
Not enough data
8.6
52
Not enough data
8.8
55
Not enough data
8.7
54
Artificial Intelligence
Not enough data
8.5
55
Not enough data
Feature Not Available
Not enough data
8.5
57
Generative AI
Not enough data
8.6
109
Not enough data
8.8
111
Not enough data
7.7
75
Communication
Not enough data
9.4
326
|
Verified
Not enough data
9.2
352
|
Verified
Not enough data
9.2
296
|
Verified
Not enough data
9.3
304
|
Verified
Not enough data
8.7
253
Internal Use
Not enough data
8.6
252
|
Verified
Not enough data
9.2
317
|
Verified
Not enough data
8.8
276
|
Verified
Not enough data
9.4
333
|
Verified
Not enough data
9.3
323
|
Verified
Not enough data
9.3
356
|
Verified
Generative AI
Not enough data
8.9
81
Self-Service Experience
Not enough data
9.4
240
Not enough data
9.2
225
Not enough data
8.8
190
Not enough data
9.0
196
Not enough data
9.0
217
Self-Service Platform
Not enough data
9.3
210
Not enough data
9.2
222
Not enough data
8.9
212
Not enough data
9.2
208
Agentic AI - Customer Self-Service
Not enough data
7.5
17
Not enough data
7.8
17
Not enough data
7.8
17
Not enough data
8.1
17
Not enough data
7.4
17
Not enough data
8.0
17
Not enough data
8.4
17
Generative AI
Not enough data
9.0(won by default)
60
Not enough data
9.0(won by default)
60
Process
Not enough data
9.1(won by default)
178
Not enough data
9.4(won by default)
194
Not enough data
9.4(won by default)
180
Channels
Not enough data
9.7(won by default)
236
Not enough data
9.4(won by default)
188
Not enough data
9.5(won by default)
225
Not enough data
9.3(won by default)
224
Not enough data
9.5(won by default)
226
Insight
Not enough data
9.0(won by default)
196
Not enough data
9.3(won by default)
197
Not enough data
9.3(won by default)
180
Not enough data
9.5(won by default)
181
Generative AI
Not enough data
8.3
44
Not enough data
8.5
45
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.9
23
Not enough data
8.9
24
Not enough data
8.5
20
Not enough data
8.6
25
Not enough data
9.0
21
Not enough data
Predictive Analytics
9.2
22
Not enough data
8.8
23
Not enough data
8.4
20
Not enough data
8.8
23
Not enough data
Sales Management
8.7
26
Not enough data
8.5
21
Not enough data
9.2
24
Not enough data
8.6
27
Not enough data
User Interface Design
9.5
22
Not enough data
9.0
23
Not enough data
9.0
24
Not enough data
9.5
28
Not enough data
Data Control
9.0
25
Not enough data
9.0
25
Not enough data
9.4
25
Not enough data
Publishing
9.2
24
Not enough data
9.2
23
Not enough data
9.3
23
Not enough data
Agentic AI - No-Code Development Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.1
13
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.6
14
Not enough data
8.3
12
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
12
Not enough data
8.2
11
Not enough data
8.5
11
Not enough data
8.8
13
Automation
Not enough data
8.7
13
Not enough data
8.2
12
Not enough data
8.2
12
Autonomy
Not enough data
8.3
13
Not enough data
8.6
12
Not enough data
8.2
13
Not enough data
8.5
13
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Creatio and Gladly are categorized as Help Desk and Contact Center
Unique Categories
Gladly is categorized as Customer Service Automation, Digital Customer Service Platforms, Conversational Support, Social Customer Service, Live Chat, Customer Self-Service, and AI Customer Support Agents
Reviews
Reviewers' Company Size
Creatio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gladly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.0%
Computer Software
10.9%
Financial Services
6.0%
Banking
4.9%
Telecommunications
2.6%
Other
57.7%
Retail
24.0%
Consumer Services
15.8%
Furniture
9.0%
Apparel & Fashion
7.9%
Consumer Goods
6.4%
Other
36.9%
Alternatives
Discussions
what makes bpm'online better than other CRM systems
2 Comments
CZ
It's easier to organize customer data, better plan activities and analyze them. Campaigns are now better and information can be used in more effective ways.Read more
Creatio has no more discussions with answers
Can we get some more Gladly swag? Hoodie? Lol
2 Comments
IB
Hey John - Thank you for your awesome review. We'll see what we can do! :)
- Team GladlyRead more
What's the best way to connect to our account success rep?
2 Comments
IB
Hi Katheryn,
Thank you for your note. We will be in touch with you shortly to connect on this.
Sincerely,
GladlyRead more
Is there any training environment for gladly
2 Comments
GU
Hi Jerick. Having a "training" (sometimes referred to as a Sandbox environment) depends on your org. But if you'd like to access more formal training...Read more
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