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At a Glance
Market Segments
Small-Business (43.4% of reviews)
Small-Business (59.5% of reviews)
Entry-Level Pricing
No pricing available
Starting at $100.00 Per Month
Cordial
Star Rating
(56)4.6 out of 5
Market Segments
Small-Business (43.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CordialCustomer.io
Star Rating
(660)4.4 out of 5
Market Segments
Small-Business (59.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $100.00 Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Customer.io excels in overall user satisfaction, reflected in its higher G2 Score compared to Cordial. Users appreciate its real-time behavioral segmentation, which allows for dynamic audience grouping, enhancing customer engagement and marketing automation.
- Users say that Cordial stands out for its intuitive interface and ease of use. Many find the platform user-friendly, making it easy to navigate through campaigns and data, which is a significant advantage for teams looking for a straightforward solution.
- According to verified reviews, Customer.io's implementation process is praised for being quick and easy, with users noting that the initial setup was seamless. This can be a crucial factor for businesses needing to get up and running without extensive delays.
- Reviewers mention that Cordial offers exceptional support, with many highlighting the professionalism and knowledge of the support team. Users feel that the team acts as an extension of their brand, which can be invaluable for businesses seeking a collaborative partnership.
- G2 reviewers highlight that while Customer.io provides solid customization options, Cordial's ability to centralize various messaging platforms, including email and SMS, is a unique feature that helps brands leverage real-time user data effectively.
- Users report that while both platforms have their strengths, Cordial's higher scores in areas like email deliverability management and dynamic content creation indicate a robust capability for brands focused on personalized marketing strategies.
Pricing
Entry-Level Pricing
Cordial
No pricing availableCustomer.io
Essentials
Starting at $100.00
Per Month
For small companies who are gaining momentum.
- Send emails, push, in-app, SMS, webhooks
- Track custom events and attributes
- Visual workflow builder
Free Trial
Cordial
No trial information availableCustomer.io
Free Trial is available
Ratings
Meets Requirements
9.0
48
8.7
590
Ease of Use
8.5
48
8.3
601
Ease of Setup
8.0
28
7.9
403
Ease of Admin
8.9
22
8.6
277
Quality of Support
9.5
48
8.7
527
Has the product been a good partner in doing business?
9.8
22
9.0
275
Product Direction (% positive)
9.5
47
9.2
579
Features by Category
Email Marketing
9.4
31
|
Verified
8.8
410
|
Verified
9.6
31
|
Verified
8.8
394
|
Verified
9.0
31
|
Verified
8.4
389
|
Verified
9.2
27
|
Verified
8.3
368
|
Verified
Online Marketing
7.6
17
|
Verified
6.3
329
9.1
27
|
Verified
7.9
354
|
Verified
8.7
28
|
Verified
8.3
378
|
Verified
8.9
25
|
Verified
7.9
358
|
Verified
7.9
16
Feature Not Available
Lead Management
8.2
18
|
Verified
7.4
332
|
Verified
8.9
19
|
Verified
7.6
332
9.3
28
|
Verified
8.6
372
|
Verified
8.0
14
|
Verified
6.8
312
8.3
22
|
Verified
7.6
332
|
Verified
8.0
20
|
Verified
7.3
327
|
Verified
8.5
13
|
Verified
7.3
316
8.6
18
|
Verified
7.3
323
|
Verified
Campaign Management
8.6
17
|
Verified
7.7
338
Feature Not Available
7.0
321
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Social
7.2
10
Feature Not Available
8.0
11
|
Verified
6.5
307
6.5
8
Feature Not Available
6.5
9
Feature Not Available
6.7
9
Feature Not Available
Reporting & Analytics
7.9
30
|
Verified
7.7
371
|
Verified
7.9
19
|
Verified
6.9
333
|
Verified
7.8
16
|
Verified
6.5
323
8.0
16
|
Verified
6.3
312
6.7
10
Feature Not Available
Platform
9.1
18
|
Verified
8.2
365
|
Verified
9.1
16
|
Verified
8.5
361
|
Verified
8.5
19
|
Verified
8.5
358
|
Verified
7.8
9
|
Verified
7.8
330
|
Verified
9.0
17
|
Verified
7.7
348
|
Verified
9.5
19
|
Verified
8.8
359
|
Verified
8.3
13
|
Verified
7.2
313
|
Verified
Agentic AI - Marketing Automation
Not enough data
6.3
66
Not enough data
6.4
67
Not enough data
6.7
62
Not enough data
6.3
64
Not enough data
6.2
63
Not enough data
6.3
65
Integration
9.3
19
|
Verified
8.3
373
|
Verified
9.1
19
|
Verified
8.3
366
|
Verified
8.3
17
|
Verified
7.6
336
|
Verified
Administration
Not enough data
8.1
266
Not enough data
7.4
236
Not enough data
8.1
252
Not enough data
8.9
265
Not enough data
7.7
238
Not enough data
7.8
244
Integrations
Not enough data
8.6
237
Not enough data
8.5
241
Not enough data
8.4
205
Not enough data
7.2
178
Platform
Not enough data
8.2
210
Not enough data
8.2
205
Not enough data
7.9
200
Not enough data
8.2
240
|
Verified
Not enough data
7.8
218
Not enough data
8.2
241
Not enough data
7.9
216
Not enough data
8.8
238
Campaigns
8.1
7
8.6
115
10.0
7
8.7
112
9.7
6
8.2
107
9.3
7
8.8
120
9.8
7
8.8
114
Analytics
9.4
6
8.4
114
8.6
6
7.6
105
Optimization
8.9
6
8.5
112
8.6
7
8.9
114
8.3
7
8.0
110
6.9
7
8.4
112
Agentic AI - Push Notification
Not enough data
6.4
14
Not enough data
6.9
14
Not enough data
6.5
14
Segmentation
9.2
8
Not enough data
8.1
8
Not enough data
Targeting
8.5
9
Not enough data
8.3
8
Not enough data
Triggered Content
8.0
5
Not enough data
9.4
9
Not enough data
9.3
9
Not enough data
Personalized Content
Not enough data
Not enough data
7.6
7
Not enough data
7.8
6
Not enough data
Agentic AI - Personalization Engines
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
Not enough data
8.4
84
Not enough data
Feature Not Available
Not enough data
8.2
80
Not enough data
Feature Not Available
Not enough data
6.8
75
Not enough data
6.5
77
Not enough data
8.7
87
Not enough data
8.2
79
SMS Platform
Not enough data
7.5
82
Not enough data
8.3
85
Not enough data
7.2
73
Not enough data
6.2
71
Not enough data
6.7
71
Not enough data
8.3
83
Agentic AI - SMS Marketing
Not enough data
6.4
17
Not enough data
6.4
17
Not enough data
7.5
17
Not enough data
7.2
17
Not enough data
7.0
17
Not enough data
6.7
18
Data Sourcing
Not enough data
7.5
93
Not enough data
7.7
95
Not enough data
7.3
97
Not enough data
8.2
95
Intelligence
Not enough data
7.3
91
Not enough data
5.8
88
Not enough data
5.9
87
Agentic AI - Personalization
Not enough data
5.4
32
Not enough data
6.3
33
Not enough data
5.7
32
Not enough data
5.7
32
Not enough data
5.4
32
Not enough data
5.5
33
Analysis
Not enough data
Feature Not Available
8.7
5
|
Verified
8.0
69
Not enough data
6.2
56
7.5
6
Feature Not Available
Campaigns
Not enough data
7.3
57
Not enough data
8.0
62
Not enough data
7.3
61
Not enough data
Feature Not Available
9.6
9
9.3
69
9.3
9
9.2
70
Engagement
Not enough data
6.9
54
Platform
9.0
8
8.0
62
Not enough data
Feature Not Available
Not enough data
7.6
60
Agentic AI - Mobile Marketing
Not enough data
6.7
6
Not enough data
7.2
6
Not enough data
6.1
6
Not enough data
6.7
6
Not enough data
6.4
6
Not enough data
6.9
6
Categories
Categories
Shared Categories
Cordial and Customer.io are categorized as Push Notification, Mobile Marketing, and Marketing Automation
Unique Categories
Cordial is categorized as Personalization Engines
Customer.io is categorized as SMS Marketing, Personalization, Transactional Email, and Customer Data Platform (CDP)
Reviews
Reviewers' Company Size
Cordial
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Customer.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
32.1%
Marketing and Advertising
11.3%
Apparel & Fashion
9.4%
Cosmetics
5.7%
Telecommunications
3.8%
Other
37.7%
Computer Software
14.7%
Financial Services
13.3%
Information Technology and Services
9.4%
Marketing and Advertising
8.0%
Health, Wellness and Fitness
5.0%
Other
49.6%
Discussions
Do you support mobile?
1 Comment
Official Response from Cordial
Yes. With our mobile push channel, you can send push notifications to a contact's home screen, or send in-app notifications that display within your app on...Read more
Can I send emails and sequences based on actions a user performs in my application?
1 Comment
Official Response from Cordial
Yes, emails and sequences can easily be triggered based on your contacts real-time behavior. This includes actions a user performs in an application, or any...Read more
What does Cordial actually do?
1 Comment
Official Response from Cordial
Cordial enables you to use real-time data from anywhere in your technology stack to create true 1:1 customer experiences that adapt to changing customer...Read more
What is Customer.io used for?
2 Comments
HV
Customer.io is a tool that helps businesses send personalized messages like emails, texts, and app notifications. It’s used to stay connected with customers,...Read more
What is the best way to make automations a smoother process?
1 Comment
RJ
Start small workflows. Make use of the content that your marketing and sales teams have. Use Goals. Know when to unenroll the contacts from the automation...Read more
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