We offer a 14-day free trial, no credit card required.
Customer.io has 3 pricing editions. A free trial of Customer.io is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.
Pricing information for Customer.io is supplied by the software provider or retrieved from publicly
accessible pricing materials. Final cost negotiations to purchase Customer.io must be conducted with the
seller.
How many team members can I add to my account?
As many as you want! In fact, we encourage all team members to use Customer.io for consistent messaging across all of your product and marketing sends.
Do you offer Professional Services?
We have a collection of Customer.io certified agency partners who can help with everything from writing the code for just one email to migrating your entire messaging strategy. Ask your sales representative for more information.
How quickly can I start using my account?
If you sign up today, you can start integrating and adding data to Customer.io immediately. To help combat spam and fraud, we manually review each account before any outbound messages can be sent. This helps maintain our reputation and protects all of our customers.
Where do you store customer data?
Our customers can choose where they would like to store their data, in a US or EU data center, during sign-up.
Does Customer.io own the data I put into the system?
Nope! Your data stays your data. You’re letting us use it in order to deliver a service to you. Please read our privacy policy for more info.
Does Customer.io charge extra for data usage or storage?
Not a chance. We happily store all of your data, so whenever you are looking to run advanced analysis in your BI tools, you’ll have immediate access to anything that’s ever happened in your Customer.io account. Our competitors don’t do this, or they charge a premium.
What are my payment options?
For monthly subscriptions, we offer payment by credit card only. If you choose to pay annually, you have the option to be invoiced via ACH or Wire.
How do you calculate my bill?
We charge you based on the maximum number of uniquely identified users (profiles) in your account. On the anniversary of your subscription, we will charge the method of payment on file in $USD. We include a million messages per month on the essentials plan, any messages above that will be charged at a nominal rate.
Pricing information was last updated on October 10, 2024
