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Compare Convirza and Invoca 
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At a Glance
Market Segments
Small-Business (53.5% of reviews)
Small-Business (38.7% of reviews)
Entry-Level Pricing
Free Trial Per Month
No pricing available
Convirza
Star Rating
(46)4.2 out of 5
Market Segments
Small-Business (53.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free Trial Per Month
Learn more about ConvirzaInvoca
Star Rating
(961)4.5 out of 5
Market Segments
Small-Business (38.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about InvocaSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Convirza excels in Call Recording with a score of 9.0, providing high-quality recordings that are essential for training and quality assurance, while Invoca, with a score of 9.1, also offers robust call recording features but is noted for slightly less clarity in some instances.
- Reviewers mention that Invoca shines in Quality of Support, scoring 9.1, with many users praising their responsive customer service and helpful resources, whereas Convirza, with a score of 8.6, has received mixed feedback on support response times.
- G2 users highlight that Convirza's Multi-Channel Call Attribution feature, scoring 9.7, is particularly effective for tracking the performance of various marketing channels, while Invoca, scoring 8.7, is seen as less comprehensive in this area.
- Users on G2 report that Invoca's AI Text Generation feature, with a score of 8.6, is beneficial for creating personalized marketing content, while Convirza's similar feature, scoring 8.7, is noted for being slightly less intuitive to use.
- Reviewers say that Convirza's Dynamic Number Insertion feature, scoring 8.9, is praised for its effectiveness in tracking marketing campaigns, while Invoca matches this score but users feel Convirza's implementation is more user-friendly.
- Users report that Invoca's Performance and Reliability score of 9.1 is a significant advantage, with many noting its consistent uptime and reliability, whereas Convirza, with a score of 8.6, has had occasional reports of downtime affecting user experience.
Pricing
Entry-Level Pricing
Convirza
Conversation Intelligence
Free Trial
Per Month
Understand every aspect of your customers and agent performance with conversation intelligence for every call.
- Customized Scorecards
- Missed Opportunity Alerts
- Team & Agent Performance
Invoca
No pricing availableFree Trial
Convirza
Free Trial is available
Invoca
Free Trial is available
Ratings
Meets Requirements
8.2
36
8.8
815
Ease of Use
8.1
37
8.4
816
Ease of Setup
8.8
32
8.0
552
Ease of Admin
8.5
33
8.3
536
Quality of Support
8.6
37
9.1
803
Has the product been a good partner in doing business?
9.1
33
9.2
540
Product Direction (% positive)
8.4
37
8.8
801
Features by Category
Call Analytics
Not enough data
9.1
93
Not enough data
8.5
78
Not enough data
8.6
89
Not enough data
8.3
75
Agent Performance Management
Not enough data
8.4
70
Not enough data
8.0
79
Not enough data
8.3
70
Generative AI
Not enough data
8.2
22
Agentic AI - Conversation Intelligence
Not enough data
6.8
12
Not enough data
6.5
12
Not enough data
7.7
11
Not enough data
7.6
11
Not enough data
7.1
11
Not enough data
6.8
11
Not enough data
7.4
11
Quality Assurance
Not enough data
8.9
41
Not enough data
8.7
39
Not enough data
8.8
47
Engagement
Not enough data
8.9
43
Not enough data
8.7
46
Not enough data
8.9
43
Performance
Not enough data
8.9
42
Not enough data
9.1
41
Generative AI
Not enough data
8.2
18
Not enough data
8.6
18
Attribution Modeling
Not enough data
8.9
33
Not enough data
8.4
32
Not enough data
8.1
31
Not enough data
7.9
32
Not enough data
8.8
35
Not enough data
8.1
34
Agentic AI - Attribution
Not enough data
6.3
8
Not enough data
7.3
8
Not enough data
6.3
8
Not enough data
6.0
8
Marketing
Not enough data
8.9
25
Not enough data
9.2
26
Not enough data
9.1
35
Not enough data
8.9
36
Reporting
Not enough data
8.7
38
Not enough data
8.3
36
Not enough data
8.2
38
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.5
8
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
9.2
16
8.8
303
9.8
7
9.2
329
9.7
6
8.5
201
Tracking
9.6
9
8.7
310
8.9
9
8.9
319
9.7
6
8.7
279
Analytics
9.0
16
9.0
338
9.2
15
9.2
314
8.7
15
8.6
316
Not enough data
8.6
156
Call Routing
9.7
5
8.7
254
9.5
7
8.7
195
9.4
8
8.3
163
Administration
Not enough data
8.5
137
9.3
5
9.1
164
8.6
7
9.2
190
Agentic AI - Inbound Call Tracking
Not enough data
7.8
20
Not enough data
8.5
19
Not enough data
7.5
19
Marketing Operations
Not enough data
8.4
49
Not enough data
9.1
57
Not enough data
8.8
51
Not enough data
9.1
58
Not enough data
8.1
47
Not enough data
7.8
45
Campaign Activity
Not enough data
8.8
59
Not enough data
8.7
63
Not enough data
8.4
52
Not enough data
8.7
56
Not enough data
8.8
51
Not enough data
7.9
49
Agentic AI - Marketing Analytics
Not enough data
6.5
14
Not enough data
7.4
14
Not enough data
6.7
13
Categories
Categories
Shared Categories
Convirza and Invoca are categorized as Inbound Call Tracking and Conversation Intelligence
Unique Categories
Convirza is categorized as Customer Self-Service
Invoca is categorized as Marketing Analytics, Attribution, Speech Analytics, and Contact Center Quality Assurance
Reviews
Reviewers' Company Size
Convirza
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Invoca
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
24.4%
Automotive
13.3%
Internet
8.9%
Transportation/Trucking/Railroad
4.4%
Hospitality
4.4%
Other
44.4%
Marketing and Advertising
27.0%
Hospital & Health Care
8.9%
Financial Services
5.7%
Telecommunications
5.3%
Internet
5.3%
Other
47.7%
Alternatives
Discussions
Convirza has no discussions with answers
How do you insure your customers data safety from your employees at invoca ?
2 Comments
MD
Invoca does not capture or store any credit card or billing information. Additionally, we have had no problems with security in over 2 years of extensive...Read more
How granular are call attribution analytics?
2 Comments
Official Response from Invoca
Invoca captures any data from the website (e.g. URL query string parameters, first-party cookie values, HTML elements) and attribute this data to the...Read more
Is the solution HIPAA, PCI, or GDPR compliant, and what compromises will I need to make?
2 Comments
Official Response from Invoca
Yes, Invoca takes data security and customer privacy very seriously. For healthcare Invoca is HIPAA compliant and will sign a BAA. In addition, Invoca is...Read more
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