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Compare Content Guru storm and Talkdesk 
Featured Products
At a Glance
Market Segments
Mid-Market (49.0% of reviews)
Mid-Market (60.5% of reviews)
Entry-Level Pricing
No pricing available
Free 25 Licenses Free to Start
Content Guru storm
Star Rating
(105)4.8 out of 5
Market Segments
Mid-Market (49.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Content Guru stormTalkdesk
Star Rating
(2,499)4.4 out of 5
Market Segments
Mid-Market (60.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Talkdesk excels in overall user satisfaction, reflected in its higher G2 Score of 73.88 compared to Content Guru storm's 52.08. Users appreciate the platform's ability to consolidate customer service calls and emails, which enhances organization and response times.
- Users say that Talkdesk's implementation process is notably quick and intuitive, allowing agents to start taking calls with minimal training. In contrast, while Content Guru storm is praised for its reliability, some users feel that the setup process could be more streamlined.
- Reviewers mention that Talkdesk offers a stable calling quality even during peak hours, which is crucial for maintaining service levels. Content Guru storm users also highlight its stability, but some feel that it lacks the same level of flexibility in call routing and IVR flows.
- According to verified reviews, Talkdesk's ease of use is a significant advantage, with many users noting how simple it is for new agents to navigate the system. Content Guru storm is also user-friendly, but some users find that it requires more effort to access certain features compared to Talkdesk.
- G2 reviewers highlight that Talkdesk provides a comprehensive reporting and dashboard feature, which helps users extract detailed insights. While Content Guru storm offers impressive reporting capabilities, some users feel that Talkdesk's interface is more intuitive for generating reports.
- Users report that Talkdesk's customer support is responsive and effective, contributing to a positive overall experience. In comparison, Content Guru storm users commend its support quality, but some have noted that response times can vary, leading to occasional delays in assistance.
Pricing
Entry-Level Pricing
Content Guru storm
No pricing availableTalkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
Content Guru storm
No trial information availableTalkdesk
No trial information availableRatings
Meets Requirements
9.2
97
8.9
2,029
Ease of Use
9.3
97
9.1
2,039
Ease of Setup
9.0
78
8.8
1,063
Ease of Admin
8.9
68
8.9
932
Quality of Support
9.4
96
8.8
1,806
Has the product been a good partner in doing business?
9.4
71
8.9
916
Product Direction (% positive)
9.9
96
8.7
1,937
Features by Category
Dialing Options
Not enough data
9.2
320
Not enough data
9.2
294
Not enough data
8.5
10
Agent Tools
Not enough data
9.2
252
|
Verified
Not enough data
9.1
256
|
Verified
Not enough data
9.4
350
|
Verified
Automation
Not enough data
9.1
244
|
Verified
Not enough data
9.1
261
|
Verified
Not enough data
8.9
226
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.1
9
Not enough data
8.5
9
AI Capabilities - Auto Dialer
Not enough data
8.3
9
Not enough data
8.1
9
Not enough data
8.5
9
Administration
Not enough data
9.1
166
Not enough data
9.1
159
Not enough data
9.1
162
Knowledge Management
Not enough data
9.2
161
Not enough data
9.1
158
Not enough data
9.2
163
Compliance
Not enough data
9.2
160
Not enough data
9.2
156
Not enough data
9.2
159
Not enough data
9.1
157
Customer Support
Not enough data
9.1
160
Not enough data
9.0
154
Not enough data
9.0
150
Data Security
Not enough data
9.2
147
Not enough data
9.2
148
Not enough data
9.3
156
Not enough data
9.2
144
Administration
Not enough data
9.1
167
Not enough data
9.3
179
Not enough data
9.2
186
Generative AI
Not enough data
8.7
49
Quality Assurance
Not enough data
9.2
371
Not enough data
9.0
342
Not enough data
8.9
379
Engagement
Not enough data
9.0
357
Not enough data
9.2
380
Not enough data
9.0
368
Performance
Not enough data
9.0
362
Not enough data
9.2
364
Generative AI
Not enough data
8.9
79
Not enough data
8.6
78
Channels
9.7
87
9.2
821
|
Verified
8.7
71
8.6
541
|
Verified
9.0
70
8.4
527
|
Verified
9.0
71
8.3
517
|
Verified
9.0
68
8.5
548
|
Verified
Generative AI
8.7
33
8.1
182
Functions
9.6
78
8.9
962
|
Verified
9.6
82
9.0
982
|
Verified
9.5
80
9.0
834
|
Verified
8.4
67
8.7
576
|
Verified
8.8
66
8.8
591
|
Verified
9.6
85
9.1
716
|
Verified
9.0
71
8.9
713
8.7
68
8.9
659
|
Verified
Agentic AI - Contact Center
7.4
9
8.1
28
8.0
9
8.5
28
8.0
9
8.3
28
7.8
9
8.2
28
Administrative
9.4
70
8.8
911
|
Verified
9.4
80
9.1
929
|
Verified
9.2
85
8.8
1017
|
Verified
9.1
72
9.1
715
|
Verified
8.8
63
8.8
577
|
Verified
ServiceNow Apps
Not enough data
9.4
43
Not enough data
9.4
42
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
9.3
259
|
Verified
Not enough data
9.1
240
|
Verified
Not enough data
8.8
209
|
Verified
Not enough data
8.9
218
|
Verified
Not enough data
8.8
214
|
Verified
Administration
Not enough data
9.0
237
|
Verified
Not enough data
9.2
255
|
Verified
Not enough data
9.2
258
|
Verified
Not enough data
8.7
208
|
Verified
Not enough data
9.0
215
|
Verified
Platform
Not enough data
8.3
186
Not enough data
7.9
195
Not enough data
8.8
217
Not enough data
8.9
219
Not enough data
9.0
219
Not enough data
8.9
209
Not enough data
8.8
211
Generative AI
Not enough data
7.7
96
Workforce Management
Not enough data
9.0
217
Not enough data
8.9
209
Call Center Infrastructure (CCI)
Not enough data
8.3
20
Not enough data
8.3
20
Not enough data
8.8
20
Not enough data
8.8
20
Administrative
Not enough data
9.2
221
Not enough data
8.9
224
Customer Support
Not enough data
8.3
68
Not enough data
8.2
69
Not enough data
8.2
69
Automation
Not enough data
8.1
68
Not enough data
8.3
68
Not enough data
8.2
68
Artificial Intelligence
Not enough data
8.0
69
Not enough data
8.3
68
Not enough data
8.0
66
Generative AI
Not enough data
8.6
16
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.6
33
Not enough data
8.0
34
Not enough data
8.0
34
Not enough data
8.3
35
Not enough data
8.4
33
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.4
33
Not enough data
8.2
33
Not enough data
8.0
33
Not enough data
8.5
38
Automation
Not enough data
7.9
37
Not enough data
8.2
34
Not enough data
8.0
33
Autonomy
Not enough data
7.8
32
Not enough data
8.3
33
Not enough data
7.8
33
Not enough data
7.9
33
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Content Guru storm and Talkdesk are categorized as Contact Center
Unique Categories
Content Guru storm has no unique categories
Reviews
Reviewers' Company Size
Content Guru storm
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
10.8%
Utilities
7.8%
Government Administration
6.9%
Consumer Services
5.9%
Oil & Energy
4.9%
Other
63.7%
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.3%
Telecommunications
5.8%
Education Management
5.3%
Other
64.3%
Alternatives
Discussions
What is Content Guru storm used for?
1 Comment
Official Response from Content Guru storm
Europe’s largest Customer Engagement and Experience solution, 𝘀𝘁𝗼𝗿𝗺, brings together intelligent automation, third-party systems integration, and on-demand...Read more
Content Guru storm has no more discussions with answers
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
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