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Compare Connecteam and Crew Software 
Featured Products
At a Glance
Market Segments
Small-Business (85.7% of reviews)
Small-Business (66.7% of reviews)
Entry-Level Pricing
Free 10 Users
No pricing available
Connecteam
Star Rating
(3,468)4.6 out of 5
Market Segments
Small-Business (85.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 5 pricing plansCrew
Star Rating
(54)4.2 out of 5
Market Segments
Small-Business (66.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CrewSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Connecteam excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Crew. Users appreciate its intuitive features, such as the ability to easily request time off and track PTO, which enhances the experience for remote teams.
- Users say that Connecteam's implementation process is notably smooth, with many highlighting how simple it is to set up new users. In contrast, Crew, while praised for its communication capabilities, does not receive the same level of acclaim for onboarding, which can be a crucial factor for teams looking to get started quickly.
- Reviewers mention that Connecteam offers a comprehensive suite of tools for employee engagement and scheduling, reflected in its high scores for features like time tracking and shift scheduling. Users find these tools essential for managing their workforce effectively, while Crew's offerings in these areas are seen as less robust.
- According to verified reviews, Connecteam's quality of support stands out, with users rating it highly for responsiveness and helpfulness. In contrast, Crew's support is viewed as lacking, which can be a significant drawback for teams needing assistance with their software.
- Users highlight that while Crew is effective for team communication, particularly with its group messaging and voice recording features, Connecteam provides a more well-rounded experience with additional functionalities that cater to various HR needs, making it a more versatile choice for businesses.
- Reviewers note that Connecteam's focus on small businesses is evident in its tailored features and user-friendly design, which resonate well with its user base. Crew, while also targeting small businesses, has fewer reviews and a lower satisfaction score, indicating it may not meet the same level of expectations among users.
Pricing
Entry-Level Pricing
Connecteam
Small Business
Free
10 Users
Everything a small business needs.
Up to 10 users.
- Full access to our most popular features
- All Hubs are included - Operations, Communications, HR & Skills
- Everything a small business needs
Crew
No pricing availableFree Trial
Connecteam
Free Trial is available
Crew
No trial information availableRatings
Meets Requirements
8.9
3,207
8.6
41
Ease of Use
9.0
3,286
8.7
41
Ease of Setup
8.9
3,124
8.4
20
Ease of Admin
9.0
2,852
8.4
19
Quality of Support
9.1
2,633
8.1
36
Has the product been a good partner in doing business?
9.3
2,721
8.3
17
Product Direction (% positive)
9.5
3,232
8.8
38
Features by Category
Ticket and Case Management
9.0
93
Not enough data
9.0
92
Not enough data
9.0
90
Not enough data
8.7
89
Not enough data
Feature Not Available
Not enough data
9.0
88
Not enough data
9.0
88
Not enough data
8.9
90
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Help Desk
7.8
23
Not enough data
8.0
23
Not enough data
8.0
23
Not enough data
Communication Channels
8.8
89
Not enough data
Feature Not Available
Not enough data
9.1
87
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.1
230
Not enough data
Feature Not Available
Not enough data
9.1
232
Not enough data
8.4
220
Not enough data
8.6
219
Not enough data
8.7
224
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
8.6
1321
Not enough data
Logistics
8.6
1283
Not enough data
8.5
1271
Not enough data
8.3
1288
Not enough data
Management
8.8
1295
Not enough data
8.9
1293
Not enough data
8.7
1296
Not enough data
9.1
1311
Not enough data
9.0
1298
Not enough data
9.1
1316
Not enough data
8.6
1256
Not enough data
Monitoring
8.4
1259
Not enough data
8.5
1249
Not enough data
8.0
1221
Not enough data
Business Instant Messaging
8.8
490
Not enough data
9.1
506
Not enough data
8.7
486
Not enough data
Business Instant Messaging
7.7
462
Not enough data
Feature Not Available
Not enough data
Business Instant Messaging
9.1
491
Not enough data
9.0
487
Not enough data
8.0
466
Not enough data
Generative AI - Business Instant Messaging
7.5
370
Not enough data
AI - Business Instant Messaging
7.4
370
Not enough data
7.7
369
Not enough data
7.3
366
Not enough data
7.5
367
Not enough data
Agentic AI - Business Instant Messaging
7.4
92
Not enough data
7.6
91
Not enough data
Platform
9.5
43
Not enough data
9.5
43
Not enough data
Feature Not Available
Not enough data
9.4
44
Not enough data
9.4
43
Not enough data
9.5
42
Not enough data
9.4
42
Not enough data
9.3
42
Not enough data
Platform Basics
8.4
38
Not enough data
9.5
42
Not enough data
8.9
40
Not enough data
Platform Data
9.4
40
Not enough data
8.8
42
Not enough data
Platform Additional Functionality
9.1
40
Not enough data
9.0
40
Not enough data
8.8
40
Not enough data
Agentic AI - Restaurant Scheduling
8.1
8
Not enough data
7.9
8
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
8.1
9
Not enough data
Platform Basics
8.8
42
Not enough data
8.2
42
Not enough data
Back Office
7.5
42
Not enough data
9.0
41
Not enough data
8.3
44
Not enough data
Feature Not Available
Not enough data
Front of Office
6.4
38
Not enough data
Feature Not Available
Not enough data
6.3
39
Not enough data
5.8
37
Not enough data
Platform Data
Feature Not Available
Not enough data
Agentic AI - Restaurant Management
8.1
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.3
7
Not enough data
8.1
7
Not enough data
8.3
7
Not enough data
Generative AI
7.0
37
Not enough data
Feature Not Available
Not enough data
Guide Options
8.0
459
Not enough data
8.2
469
Not enough data
8.4
473
Not enough data
8.7
483
Not enough data
8.9
481
Not enough data
Guide Tools
8.5
457
Not enough data
8.4
461
Not enough data
8.5
460
Not enough data
8.4
457
Not enough data
Access Options
8.2
446
Not enough data
8.9
468
Not enough data
8.7
456
Not enough data
Functionality
7.9
323
Not enough data
8.9
347
Not enough data
8.7
335
Not enough data
8.5
333
Not enough data
Management
8.8
339
Not enough data
8.5
324
Not enough data
8.4
323
Not enough data
8.2
312
Not enough data
Information Distribution
8.6
1247
Not enough data
7.9
1210
Not enough data
8.9
1261
Not enough data
Feature Not Available
Not enough data
8.3
1205
Not enough data
Employee Engagement
8.7
1250
Not enough data
8.9
1234
Not enough data
9.0
1231
Not enough data
7.9
1178
Not enough data
9.1
1257
Not enough data
8.9
1045
Not enough data
8.2
995
Not enough data
9.0
1045
Not enough data
User Experience & Accessibility - Employee Communications
8.8
998
Not enough data
8.5
996
Not enough data
8.2
965
Not enough data
8.5
985
Not enough data
Content Distribution - Employee Communications
8.6
994
Not enough data
7.8
959
Not enough data
8.0
964
Not enough data
Additional Features - Employee Communications
8.4
975
Not enough data
8.2
973
Not enough data
7.8
957
Not enough data
Agentic AI - Employee Communications
7.4
139
Not enough data
7.6
137
Not enough data
Platform Basics
8.4
1381
7.6
7
9.0
1431
8.0
10
9.1
1427
8.0
10
Platform Content
8.4
1394
8.9
6
8.3
1359
9.1
9
8.3
1376
8.7
9
Platform Additional Functionality
7.9
1274
7.6
7
9.0
1396
8.5
9
Feature Not Available
Not enough data
8.7
1379
7.5
8
Feature Not Available
8.1
6
Platform Basics
8.9
389
Not enough data
9.1
387
Not enough data
9.2
382
Not enough data
Platform Content
8.7
381
Not enough data
8.7
372
Not enough data
8.7
383
Not enough data
Platform Additional Functionality
8.1
364
Not enough data
9.3
379
Not enough data
7.7
361
Not enough data
9.1
369
Not enough data
8.6
373
Not enough data
Generative AI
7.0
57
Not enough data
6.9
56
Not enough data
Before the Job
8.4
224
Not enough data
8.7
219
Not enough data
8.9
226
Not enough data
7.6
213
Not enough data
On the Job
8.8
223
Not enough data
9.2
226
Not enough data
7.8
215
Not enough data
7.2
211
Not enough data
7.1
206
Not enough data
After the Job
8.2
217
Not enough data
8.2
213
Not enough data
6.3
202
Not enough data
6.6
207
Not enough data
Agentic AI - Field Service Management
7.2
30
Not enough data
7.0
30
Not enough data
7.3
30
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Administrative Tasks - Frontline Worker Communication Platforms
8.7
97
Not enough data
8.6
93
Not enough data
8.6
94
Not enough data
8.5
92
Not enough data
8.5
93
Not enough data
8.9
93
Not enough data
Communication Features - Frontline Worker Communication Platforms
9.2
98
Not enough data
9.3
95
Not enough data
9.1
97
Not enough data
9.0
98
Not enough data
Operations - Frontline Worker Communication Platforms
9.0
96
Not enough data
8.5
92
Not enough data
8.8
95
Not enough data
8.7
92
Not enough data
Agentic AI - Frontline Worker Communication Platforms
8.2
18
Not enough data
8.0
18
Not enough data
8.0
19
Not enough data
8.1
18
Not enough data
8.1
18
Not enough data
Agentic AI - Employee Intranet
7.9
21
Not enough data
7.8
21
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Feature Not Available
8.7
5
8.7
767
7.2
6
8.2
755
8.0
5
Platform Content
8.3
746
Not enough data
8.3
740
Not enough data
8.2
738
7.3
5
Feature Not Available
Not enough data
Platform Additional Functionality
8.5
742
7.2
6
8.2
738
7.3
5
8.6
773
8.9
6
8.4
742
7.0
5
Platform
8.5
1658
8.3
5
7.6
1561
Not enough data
7.9
1534
Not enough data
8.9
1620
Not enough data
9.1
1639
7.7
5
9.2
1606
9.3
5
8.6
1589
Not enough data
8.8
1603
8.0
5
Time Tracking
9.1
1467
Not enough data
8.8
1435
Not enough data
8.4
1379
Not enough data
Client Invoicing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Mobile Time Tracking
9.2
1441
Not enough data
Administration
Feature Not Available
Not enough data
8.7
1410
Not enough data
8.7
1435
Not enough data
8.5
1410
Not enough data
9.0
1407
Not enough data
Platform
8.6
1401
Not enough data
7.8
1273
Not enough data
8.1
1306
Not enough data
9.0
1384
Not enough data
9.0
1371
Not enough data
Feature Not Available
Not enough data
Platform
8.5
1658
8.3
5
7.6
1561
Not enough data
7.9
1534
Not enough data
8.9
1620
Not enough data
9.1
1639
7.7
5
9.2
1606
9.3
5
8.6
1589
Not enough data
8.8
1603
8.0
5
Workforce Management Platform Features
8.9
12
7.0
5
9.0
1147
9.3
5
9.1
1161
8.0
5
8.8
1128
8.7
5
8.4
1102
6.7
5
Feature Not Available
Not enough data
8.4
1079
7.7
5
8.9
1105
7.0
5
8.8
1095
9.0
5
9.2
1129
9.3
5
Categories
Categories
Shared Categories
Connecteam and Crew are categorized as Frontline Worker Communication Platforms, Employee Scheduling, Employee Engagement, and Workforce Management
Unique Categories
Connecteam is categorized as Employee Communications, Business Instant Messaging, Geofencing, Work Instructions, Restaurant Scheduling, HIPAA Compliant Messaging, Time & Attendance, Employee Recognition, Employee Intranet, Restaurant Management, Cleaning Services, Time Tracking, Field Service Management, and Help Desk
Crew has no unique categories
Reviews
Reviewers' Company Size
Connecteam
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Crew
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
12.3%
Retail
5.6%
Hospital & Health Care
5.3%
Health, Wellness and Fitness
4.6%
Hospitality
4.3%
Other
68.0%
Food & Beverages
16.7%
Restaurants
13.0%
Retail
11.1%
Education Management
5.6%
Hospitality
3.7%
Other
50.0%
Alternatives
Discussions
Can employees log in from a desktop computer/laptop?
2 Comments
BT
YesRead more
Crew has no more discussions with answers
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