Compare Connecteam and Crew Software 
At a Glance
Market Segments
Small-Business (85.5% of reviews)
Small-Business (66.7% of reviews)
Entry-Level Pricing
Free 10 Users
No pricing available
Connecteam
Star Rating
(3,499)4.6 out of 5
Market Segments
Small-Business (85.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 5 pricing plansCrew
Star Rating
(54)4.2 out of 5
Market Segments
Small-Business (66.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CrewSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Connecteam excels in overall user satisfaction, boasting a significantly higher score compared to Crew. Users appreciate its all-in-one platform that simplifies team management, with one reviewer noting how it eliminates chaos by consolidating scheduling, time tracking, and communication into a single app.
- Users say that Connecteam's implementation process is notably smooth, with many highlighting the intuitive onboarding experience. This ease of setup allows teams to quickly adapt and start utilizing features like task updates and chat functionalities without extensive training.
- Reviewers mention that Connecteam offers superior support quality, with a score that reflects its responsiveness and helpfulness. Users have praised the platform for being a reliable partner in business, which is crucial for teams that rely on consistent communication and support.
- According to verified reviews, Crew shines in its messaging capabilities, providing a straightforward way to keep teams connected. Users appreciate the ability to send quick announcements and create chat threads, making it a convenient tool for real-time communication.
- G2 reviewers highlight that while Crew has strengths in team communication, it falls short in overall functionality compared to Connecteam. Users have expressed a desire for more comprehensive features, as Crew's offerings can feel limited when it comes to managing tasks and schedules.
- Users report that Connecteam's unique features, such as the celebration and rewards system, foster a positive team culture, especially for remote teams. This aspect is often mentioned as a standout feature that enhances employee engagement, setting Connecteam apart from Crew.
Pricing
Entry-Level Pricing
Connecteam
Small Business
Free
10 Users
Everything a small business needs.
Up to 10 users.
- Full access to our most popular features
- All Hubs are included - Operations, Communications, HR & Skills
- Everything a small business needs
Crew
No pricing availableFree Trial
Connecteam
Free Trial is available
Crew
No trial information availableRatings
Meets Requirements
8.9
3,226
8.6
41
Ease of Use
9.0
3,306
8.7
41
Ease of Setup
8.9
3,143
8.4
20
Ease of Admin
9.0
2,858
8.4
19
Quality of Support
9.1
2,649
8.1
36
Has the product been a good partner in doing business?
9.2
2,727
8.3
17
Product Direction (% positive)
9.5
3,252
8.8
38
Features by Category
Ticket and Case Management
9.0
93
Not enough data
9.0
92
Not enough data
9.0
90
Not enough data
8.7
89
Not enough data
Feature Not Available
Not enough data
9.0
88
Not enough data
9.0
88
Not enough data
8.9
90
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Help Desk
7.8
23
Not enough data
8.0
23
Not enough data
8.0
23
Not enough data
Communication Channels
8.8
89
Not enough data
Feature Not Available
Not enough data
9.1
87
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.1
232
Not enough data
Feature Not Available
Not enough data
9.1
233
Not enough data
8.4
219
Not enough data
8.6
219
Not enough data
8.6
226
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
8.6
1324
Not enough data
Logistics
8.6
1286
Not enough data
8.5
1274
Not enough data
8.3
1291
Not enough data
Management
8.8
1298
Not enough data
8.9
1296
Not enough data
8.7
1299
Not enough data
9.1
1314
Not enough data
9.1
1301
Not enough data
9.1
1319
Not enough data
8.6
1259
Not enough data
Monitoring
8.4
1262
Not enough data
8.5
1252
Not enough data
8.0
1224
Not enough data
Business Instant Messaging
8.8
494
Not enough data
9.1
510
Not enough data
8.7
489
Not enough data
Business Instant Messaging
7.8
465
Not enough data
Feature Not Available
Not enough data
Business Instant Messaging
9.1
494
Not enough data
9.0
490
Not enough data
8.0
469
Not enough data
Generative AI - Business Instant Messaging
7.5
372
Not enough data
AI - Business Instant Messaging
7.4
373
Not enough data
7.7
372
Not enough data
7.3
369
Not enough data
7.5
370
Not enough data
Agentic AI - Business Instant Messaging
7.4
94
Not enough data
7.6
93
Not enough data
Platform
9.5
43
Not enough data
9.5
43
Not enough data
Feature Not Available
Not enough data
9.4
44
Not enough data
9.4
43
Not enough data
9.5
42
Not enough data
9.4
42
Not enough data
9.3
42
Not enough data
Platform Basics
8.4
38
Not enough data
9.5
42
Not enough data
8.9
40
Not enough data
Platform Data
9.4
41
Not enough data
8.8
42
Not enough data
Platform Additional Functionality
9.1
40
Not enough data
9.1
41
Not enough data
8.8
40
Not enough data
Agentic AI - Restaurant Scheduling
8.1
8
Not enough data
7.9
8
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
8.1
9
Not enough data
Platform Basics
8.7
43
Not enough data
8.3
43
Not enough data
Back Office
7.5
42
Not enough data
9.0
41
Not enough data
8.3
44
Not enough data
Feature Not Available
Not enough data
Front of Office
6.4
38
Not enough data
Feature Not Available
Not enough data
6.3
39
Not enough data
5.8
37
Not enough data
Platform Data
Feature Not Available
Not enough data
Agentic AI - Restaurant Management
8.1
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.3
7
Not enough data
8.1
7
Not enough data
8.3
7
Not enough data
Generative AI
7.0
37
Not enough data
Feature Not Available
Not enough data
Guide Options
8.0
461
Not enough data
8.2
471
Not enough data
8.4
475
Not enough data
8.7
485
Not enough data
8.9
483
Not enough data
Guide Tools
8.5
459
Not enough data
8.4
463
Not enough data
8.5
463
Not enough data
8.4
459
Not enough data
Access Options
8.2
448
Not enough data
8.9
471
Not enough data
8.7
458
Not enough data
Functionality
7.9
323
Not enough data
8.9
347
Not enough data
8.7
335
Not enough data
8.5
333
Not enough data
Management
8.8
339
Not enough data
8.5
324
Not enough data
8.4
323
Not enough data
8.2
312
Not enough data
Information Distribution
8.6
1250
Not enough data
7.9
1213
Not enough data
8.9
1266
Not enough data
Feature Not Available
Not enough data
8.3
1207
Not enough data
Employee Engagement
8.7
1253
Not enough data
8.9
1237
Not enough data
9.0
1235
Not enough data
7.9
1180
Not enough data
9.1
1260
Not enough data
8.9
1048
Not enough data
8.2
998
Not enough data
9.0
1049
Not enough data
User Experience & Accessibility - Employee Communications
8.8
1002
Not enough data
8.5
998
Not enough data
8.2
967
Not enough data
8.5
987
Not enough data
Content Distribution - Employee Communications
8.6
997
Not enough data
7.8
961
Not enough data
8.0
965
Not enough data
Additional Features - Employee Communications
8.4
979
Not enough data
8.2
976
Not enough data
7.8
959
Not enough data
Agentic AI - Employee Communications
7.4
139
Not enough data
7.6
138
Not enough data
Platform Basics
8.4
1383
7.6
7
9.0
1434
8.0
10
9.1
1429
8.0
10
Platform Content
8.4
1395
8.9
6
8.3
1360
9.1
9
8.3
1377
8.7
9
Platform Additional Functionality
7.9
1276
7.6
7
9.1
1399
8.5
9
Feature Not Available
Not enough data
8.7
1380
7.5
8
Feature Not Available
8.1
6
Platform Basics
8.9
391
Not enough data
9.1
389
Not enough data
9.3
384
Not enough data
Platform Content
8.8
383
Not enough data
8.7
374
Not enough data
8.7
385
Not enough data
Platform Additional Functionality
8.1
366
Not enough data
9.3
381
Not enough data
7.7
363
Not enough data
9.1
371
Not enough data
8.6
375
Not enough data
Generative AI
7.0
57
Not enough data
6.9
56
Not enough data
Before the Job
8.4
225
Not enough data
8.7
220
Not enough data
8.9
227
Not enough data
7.6
214
Not enough data
On the Job
8.8
224
Not enough data
9.2
227
Not enough data
7.8
216
Not enough data
7.2
212
Not enough data
7.1
207
Not enough data
After the Job
8.2
218
Not enough data
8.2
214
Not enough data
6.3
203
Not enough data
6.6
208
Not enough data
Agentic AI - Field Service Management
7.2
30
Not enough data
7.0
30
Not enough data
7.3
30
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Administrative Tasks - Frontline Worker Communication Platforms
8.8
98
Not enough data
8.6
94
Not enough data
8.6
96
Not enough data
8.5
93
Not enough data
8.5
94
Not enough data
8.9
94
Not enough data
Communication Features - Frontline Worker Communication Platforms
9.2
99
Not enough data
9.3
96
Not enough data
9.1
98
Not enough data
9.0
99
Not enough data
Operations - Frontline Worker Communication Platforms
9.0
98
Not enough data
8.5
93
Not enough data
8.9
96
Not enough data
8.7
93
Not enough data
Agentic AI - Frontline Worker Communication Platforms
8.2
18
Not enough data
8.0
18
Not enough data
8.0
19
Not enough data
8.1
18
Not enough data
8.1
18
Not enough data
Agentic AI - Employee Intranet
7.9
21
Not enough data
7.8
21
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Feature Not Available
8.7
5
8.7
769
7.2
6
8.2
757
8.0
5
Platform Content
8.3
748
Not enough data
8.3
742
Not enough data
8.2
740
7.3
5
Feature Not Available
Not enough data
Platform Additional Functionality
8.5
744
7.2
6
8.2
740
7.3
5
8.6
776
8.9
6
8.4
744
7.0
5
Platform
8.5
1660
8.3
5
7.6
1563
Not enough data
7.9
1536
Not enough data
8.9
1622
Not enough data
9.1
1641
7.7
5
9.2
1610
9.3
5
8.6
1591
Not enough data
8.8
1605
8.0
5
Time Tracking
9.1
1473
Not enough data
8.8
1440
Not enough data
8.4
1383
Not enough data
Client Invoicing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Mobile Time Tracking
9.2
1446
Not enough data
Administration
Feature Not Available
Not enough data
8.7
1414
Not enough data
8.7
1439
Not enough data
8.5
1414
Not enough data
9.0
1411
Not enough data
Platform
8.6
1405
Not enough data
7.8
1278
Not enough data
8.1
1310
Not enough data
9.0
1388
Not enough data
9.0
1375
Not enough data
Feature Not Available
Not enough data
Platform
8.5
1660
8.3
5
7.6
1563
Not enough data
7.9
1536
Not enough data
8.9
1622
Not enough data
9.1
1641
7.7
5
9.2
1610
9.3
5
8.6
1591
Not enough data
8.8
1605
8.0
5
Workforce Management Platform Features
8.6
14
7.0
5
9.0
1159
9.3
5
9.1
1172
8.0
5
8.8
1135
8.7
5
8.4
1106
6.7
5
Feature Not Available
Not enough data
8.4
1082
7.7
5
8.9
1109
7.0
5
8.8
1103
9.0
5
9.2
1144
9.3
5
Categories
Categories
Shared Categories
Connecteam and Crew are categorized as Frontline Worker Communication Platforms, Employee Scheduling, Employee Engagement, and Workforce Management
Unique Categories
Connecteam is categorized as Employee Communications, Business Instant Messaging, Geofencing, Work Instructions, Restaurant Scheduling, HIPAA Compliant Messaging, Time & Attendance, Employee Recognition, Employee Intranet, Restaurant Management, Cleaning Services, Time Tracking, Field Service Management, and Help Desk
Crew has no unique categories
Reviews
Reviewers' Company Size
Connecteam
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Crew
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
12.2%
Retail
5.5%
Hospital & Health Care
5.3%
Health, Wellness and Fitness
4.6%
Hospitality
4.3%
Other
68.1%
Food & Beverages
16.7%
Restaurants
13.0%
Retail
11.1%
Education Management
5.6%
Computer Software
3.7%
Other
50.0%
Alternatives
Discussions
Is Connecteam secure?
2 Comments
CS
Connecteam is certified with ISO27001 and SOC2, and is HIPAA compliant alongside the GDPR and CCPA. These are all the golden standards when it comes to...Read more
How do you use Connecteam?
2 Comments
CS
The platform has around 20 different products in one place, replacing the need for 6-7 different apps if you use most of its main tools. It's very simple to...Read more
Is Connecteam a good app?
2 Comments
MB
Great app. You can do more on the app as an Employee than you can on the desktop. Read more
Crew has no more discussions with answers
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