# DevRev vs Jira Service Management Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Jira Service Management excels in providing a comprehensive solution for tracking issues and managing workflows. Users appreciate how it consolidates requests, workflows, and tracking into one platform, making it easier to oversee tasks from submission to resolution without losing visibility.
- **Users say** that DevRev stands out for its integration of customer support with AI-powered assistance. Reviewers highlight the ability to link customer issues directly to engineering tickets, which streamlines communication between support and development teams, reducing the typical back-and-forth.
- **According to verified reviews** , Jira Service Management is praised for its automation features, which help in efficiently managing tasks and improving response times. Users specifically mention the dynamic forms that capture the necessary information, enhancing the overall ticketing experience.
- **Reviewers mention** that while DevRev offers valuable dashboard capabilities for tracking ticket statuses, some users find it less intuitive compared to Jira Service Management. The ease of use in Jira is frequently highlighted, with users noting its straightforward interface and effective onboarding process.
- **G2 reviewers indicate** that Jira Service Management has a stronger overall satisfaction score, reflecting its reliability and user-friendly features. Users appreciate the quality of support and the ability to document incidents for knowledge management, which is crucial for ongoing improvement.
- **Users report** that while DevRev provides quick response generation and a variety of editing tools, it may not match the depth of features offered by Jira Service Management, particularly in areas like SLA management and ticket collaboration, where Jira consistently receives higher ratings.



| | DevRev | Jira Service Management | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 210 | 987 | 
| **Largest Market Segment** | Mid-Market (53.9% of reviews) | Mid-Market (42.9% of reviews) | 
| **Entry Level Price** | No pricing available | 0/agent/month   | 

---
## Top Pros & Cons

### DevRev

Pros:
- Ease of Use (54 reviews)
- Efficiency (51 reviews)

Cons:
- Missing Features (30 reviews)
- Limited Features (21 reviews)

### Jira Service Management

Pros:
- Ease of Use (46 reviews)
- Integrations (32 reviews)

Cons:
- Learning Curve (33 reviews)
- Steep Learning Curve (29 reviews)

---
## Ratings Comparison
| Rating | DevRev | Jira Service Management | 
|---|---|---|
  | **Meets Requirements** | 8.4 (160 reviews) | 8.8 (873 reviews) | 
  | **Ease of Use** | 8.5 (163 reviews) | 8.2 (880 reviews) | 
  | **Ease of Setup** | 8.0 (108 reviews) | 8.0 (486 reviews) | 
  | **Ease of Admin** | 8.8 (47 reviews) | 8.0 (367 reviews) | 
  | **Quality of Support** | 8.9 (153 reviews) | 8.4 (756 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (46 reviews) | 8.7 (344 reviews) | 
  | **Product Direction (% positive)** | 9.3 (159 reviews) | 8.7 (838 reviews) | 

---
## Pricing

### DevRev

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Jira Service Management

#### Entry-Level Pricing

Plan: Free

Price: 0 /agent/month  

Description: For small teams starting with a service desk. Up to 3 agents for free. 


[Browse all 4 editions](https://www.g2.com/products/jira-service-management/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **DevRev** | 7.8/10 | 70 |
| **Jira Service Management** | 8.6/10 | 107 |

#### Ticket and Case Management

| Feature | DevRev | Jira Service Management | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (45 reviews) | 9.0 (86 reviews) | 
| **Ticket response user experience** | 8.6 (48 reviews) | 9.1 (81 reviews) | 
| **Workflow** | 8.5 (45 reviews) | 8.9 (87 reviews) | 
| **Response Automation** | 8.2 (40 reviews) | 8.9 (81 reviews) | 
| **SLA Management** | 8.3 (41 reviews) | 8.8 (85 reviews) | 
| **Attachments/Screencasts** | 8.3 (42 reviews) | 8.8 (84 reviews) | 
| **Ticket Collaboration** | 8.5 (43 reviews) | 9.2 (81 reviews) | 
| **Customer and Contacts Database** | 8.2 (42 reviews) | 8.5 (78 reviews) | 

#### Generative AI

| Feature | DevRev | Jira Service Management | 
|---|---|---|
| **AI Text Generation** | 7.9 (36 reviews) | 8.0 (55 reviews) | 
| **AI Text Summarization** | 8.5 (38 reviews) | 7.9 (54 reviews) | 

#### Agentic AI - Help Desk

| Feature | DevRev | Jira Service Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (22 reviews) | 8.3 (41 reviews) | 
| **Natural Language Interaction** | 7.2 (22 reviews) | 8.5 (40 reviews) | 
| **Proactive Assistance** | 6.7 (20 reviews) | 8.3 (40 reviews) | 

#### Communication Channels

| Feature | DevRev | Jira Service Management | 
|---|---|---|
| **Customer Portal** | 8.1 (37 reviews) | 8.9 (81 reviews) | 
| **Email to Case** | 8.3 (44 reviews) | 8.9 (80 reviews) | 
| **Chat/Live Support** | 8.1 (40 reviews) | 8.3 (75 reviews) | 
| **Social Integration** | 6.1 (33 reviews) | 8.1 (71 reviews) | 
| **Voice** | 5.5 (34 reviews) | 7.9 (68 reviews) | 

#### Platform

| Feature | DevRev | Jira Service Management | 
|---|---|---|
| **Mobile User Support** | 6.7 (34 reviews) | 8.1 (85 reviews) | 
| **Customization ** | 7.7 (36 reviews) | 8.4 (87 reviews) | 
| **User, Role, and Access Management** | 8.7 (34 reviews) | 8.9 (92 reviews) | 
| **Integration** | 8.3 (41 reviews) | 8.8 (87 reviews) | 
| **Reporting** | 7.6 (40 reviews) | 8.7 (86 reviews) | 
| **Dashboards** | 7.4 (36 reviews) | 8.6 (84 reviews) | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **DevRev** | 8.7/10 | 6 |
| **Jira Service Management** | 8.7/10 | 206 |

#### Administration

| Feature | DevRev | Jira Service Management | 
|---|---|---|
| **Change Management** | Not enough data | 8.9 (166 reviews) ✓ Verified | 
| **Asset Management** | Feature Not Available | 8.5 (161 reviews) ✓ Verified | 
| **Reports & Analytics** | Not enough data | 8.9 (173 reviews) ✓ Verified | 

#### Service Desk

| Feature | DevRev | Jira Service Management | 
|---|---|---|
| **Help Desk** | Not enough data | 8.9 (178 reviews) ✓ Verified | 
| **Incident Reports** | Not enough data | 8.8 (178 reviews) ✓ Verified | 
| **Process Workflow** | 8.7 (5 reviews) | 8.8 (181 reviews) ✓ Verified | 

#### Management

| Feature | DevRev | Jira Service Management | 
|---|---|---|
| **Reporting** | Not enough data | 9.0 (155 reviews) ✓ Verified | 
| **Administration Console** | Not enough data | 8.9 (147 reviews) ✓ Verified | 
| **Access Management** | Not enough data | 8.7 (149 reviews) ✓ Verified | 
| **Asset Management** | Feature Not Available | 8.6 (145 reviews) ✓ Verified | 
| **Policy Dictation** | Not enough data | 8.6 (139 reviews) ✓ Verified | 

#### Functionality

| Feature | DevRev | Jira Service Management | 
|---|---|---|
| **Ticketing System** | Not enough data | 9.2 (162 reviews) ✓ Verified | 
| **Performance Logging** | Not enough data | 8.8 (151 reviews) | 
| **Alerting** | Not enough data | 8.7 (154 reviews) ✓ Verified | 
| **Automation** | Not enough data | 8.9 (155 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | DevRev | Jira Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (80 reviews) | 
| **Multi-step Planning** | Not enough data | 8.5 (79 reviews) | 
| **Cross-system Integration** | Not enough data | 8.4 (82 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (79 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (80 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (80 reviews) | 
| **Decision Making** | Not enough data | 8.3 (81 reviews) | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **DevRev** | 7.9/10 | 23 |
| **Jira Service Management** | N/A | N/A |

#### Administration

| Feature | DevRev | Jira Service Management | 
|---|---|---|
| **Database Management ** | 7.8 (20 reviews) | Not enough data | 
| **Data Workflows** | 8.3 (20 reviews) | Not enough data | 
| **Issue Management** | 8.4 (22 reviews) | Not enough data | 

#### Knowledge Management

| Feature | DevRev | Jira Service Management | 
|---|---|---|
| **Knowledge Base** | 8.7 (21 reviews) | Not enough data | 
| **Publishing Workflows** | 8.5 (18 reviews) | Not enough data | 
| **Analytics** | 7.4 (18 reviews) | Not enough data | 

#### Compliance

| Feature | DevRev | Jira Service Management | 
|---|---|---|
| **Policies and Controls** | 7.6 (18 reviews) | Not enough data | 
| **Data Governance** | 7.3 (18 reviews) | Not enough data | 
| **Compliance** | 7.8 (18 reviews) | Not enough data | 
| **Auditing** | 7.6 (18 reviews) | Not enough data | 

#### Customer Support

| Feature | DevRev | Jira Service Management | 
|---|---|---|
| **Intelligent Search** | 8.0 (19 reviews) | Not enough data | 
| **Suggestions** | 8.2 (18 reviews) | Not enough data | 
| **Decision Trees** | 7.6 (18 reviews) | Not enough data | 

#### Data Security

| Feature | DevRev | Jira Service Management | 
|---|---|---|
| **Risk Data Attributes** | 7.7 (18 reviews) | Not enough data | 
| **Data Transport** | 7.8 (18 reviews) | Not enough data | 
| **Access Management** | 7.9 (18 reviews) | Not enough data | 
| **Multi-Factor Authentication** | 8.5 (17 reviews) | Not enough data | 

#### Administration

| Feature | DevRev | Jira Service Management | 
|---|---|---|
| **Integrations** | 8.2 (20 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.1 (20 reviews) | Not enough data | 
| **Performance and Reliability** | 8.1 (19 reviews) | Not enough data | 

#### Generative AI

| Feature | DevRev | Jira Service Management | 
|---|---|---|
| **AI Text Summarization** | 8.5 (19 reviews) | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **DevRev** | 8.1/10 | 19 |
| **Jira Service Management** | N/A | N/A |

#### Usability

| Feature | DevRev | Jira Service Management | 
|---|---|---|
| **All-Employee Access** | 8.2 (17 reviews) | Not enough data | 
| **Supporting Documents** | 8.1 (17 reviews) | Not enough data | 
| **Two-Way Communication** | 8.1 (16 reviews) | Not enough data | 

#### Reporting

| Feature | DevRev | Jira Service Management | 
|---|---|---|
| **Priority Case Alerts** | 7.5 (14 reviews) | Not enough data | 
| **Trend Analysis** | 8.2 (15 reviews) | Not enough data | 
| **Performance Monitoring** | 7.9 (14 reviews) | Not enough data | 

#### Generative AI

| Feature | DevRev | Jira Service Management | 
|---|---|---|
| **AI Text Generation** | 8.1 (14 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (12 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **DevRev** | 8.3/10 | 12 |
| **Jira Service Management** | N/A | N/A |

#### Productivity Tools

| Feature | DevRev | Jira Service Management | 
|---|---|---|
| **Notes** | 8.3 (10 reviews) | Not enough data | 
| **Internal Discussion** | 8.5 (12 reviews) | Not enough data | 
| **Assignments and Tasks** | 8.5 (10 reviews) | Not enough data | 
| **Workflows** | 8.5 (11 reviews) | Not enough data | 
| **Templates** | 9.1 (9 reviews) | Not enough data | 
| **Integrations** | 8.5 (12 reviews) | Not enough data | 
| **Tagging System** | 7.9 (11 reviews) | Not enough data | 

#### Analytics

| Feature | DevRev | Jira Service Management | 
|---|---|---|
| **Trends** | 8.5 (10 reviews) | Not enough data | 
| **Performance Tracking** | 7.8 (10 reviews) | Not enough data | 
| **Email Tracking** | 7.2 (9 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | DevRev | Jira Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **DevRev** | N/A | N/A |
| **Jira Service Management** | 8.7/10 | 166 |

#### Monitoring

| Feature | DevRev | Jira Service Management | 
|---|---|---|
| **Constant Monitoring** | Not enough data | 8.9 (145 reviews) ✓ Verified | 
| **Timely Alerts** | Not enough data | 9.0 (149 reviews) ✓ Verified | 
| **TIcket Accuracy** | Not enough data | 9.1 (147 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | 8.5 (70 reviews) | 

#### Management Tools

| Feature | DevRev | Jira Service Management | 
|---|---|---|
| **Ticket Assignment** | Not enough data | 9.1 (150 reviews) ✓ Verified | 
| **Standardization** | Not enough data | 9.0 (148 reviews) ✓ Verified | 
| **Lifecycle Visualization** | Not enough data | 9.0 (136 reviews) ✓ Verified | 

#### Generative AI

| Feature | DevRev | Jira Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (76 reviews) | 
| **AI Text Summarization** | Not enough data | 8.3 (74 reviews) | 

#### Agentic AI - Incident Management

| Feature | DevRev | Jira Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (60 reviews) | 
| **Multi-step Planning** | Not enough data | 8.4 (60 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (59 reviews) | 
| **Adaptive Learning** | Not enough data | 8.6 (60 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (60 reviews) | 
| **Proactive Assistance** | Not enough data | 8.6 (60 reviews) | 
| **Decision Making** | Not enough data | 8.5 (60 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **DevRev** | 8.0/10 | 38 |
| **Jira Service Management** | N/A | N/A |

#### Generative AI

| Feature | DevRev | Jira Service Management | 
|---|---|---|
| **AI Text Generation** | 7.1 (8 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (8 reviews) | Not enough data | 
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 

#### Communication

| Feature | DevRev | Jira Service Management | 
|---|---|---|
| **Pop-up Chat** | 8.3 (11 reviews) | Not enough data | 
| **Notifications** | 8.5 (13 reviews) | Not enough data | 
| **Targeted Emails** | 7.8 (9 reviews) | Not enough data | 
| **In-App Messaging** | 9.0 (8 reviews) | Not enough data | 
| **Co-Browsing** | 7.4 (7 reviews) | Not enough data | 

####  Internal Use

| Feature | DevRev | Jira Service Management | 
|---|---|---|
| **Customization ** | 7.7 (36 reviews) | 8.4 (87 reviews) | 
| **Conversation Archiving** | 7.7 (10 reviews) | Not enough data | 
| **Lead Development** | 6.9 (9 reviews) | Not enough data | 
| **Knowledge Base** | 8.6 (11 reviews) | Not enough data | 
| **Team Inbox ** | 8.8 (10 reviews) | Not enough data | 
| **Customer Profiles** | 8.5 (11 reviews) | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **DevRev** | 7.2/10 | 27 |
| **Jira Service Management** | N/A | N/A |

#### Generative AI

| Feature | DevRev | Jira Service Management | 
|---|---|---|
| **AI Text Summarization** | 8.3 (23 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | DevRev | Jira Service Management | 
|---|---|---|
| **Knowledge Base** | 8.5 (26 reviews) | Not enough data | 
| **Searchable Articles** | 8.5 (25 reviews) | Not enough data | 
| **Community Forums** | Feature Not Available | Not enough data | 
| **Mobile Optimization** | 6.7 (22 reviews) | Not enough data | 
| **Personalization** | 7.8 (26 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | DevRev | Jira Service Management | 
|---|---|---|
| **Branding** | 8.0 (23 reviews) | Not enough data | 
| **Automation** | 8.0 (23 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.3 (23 reviews) | Not enough data | 
| **Integrations** | 8.4 (23 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | DevRev | Jira Service Management | 
|---|---|---|
| **Autonomous Task Execution** | 6.0 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 4.6 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 6.0 (8 reviews) | Not enough data | 
| **Adaptive Learning** | 6.5 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.9 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 6.4 (7 reviews) | Not enough data | 
| **Decision Making** | 5.7 (7 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **DevRev** | 8.6/10 | 22 |
| **Jira Service Management** | N/A | N/A |

#### Generative AI

| Feature | DevRev | Jira Service Management | 
|---|---|---|
| **AI Text Generation** | 8.7 (20 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (20 reviews) | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **DevRev** | N/A | N/A |
| **Jira Service Management** | 8.6/10 | 25 |

#### Generative AI

| Feature | DevRev | Jira Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (25 reviews) | 

#### Agentic AI - IT Alerting

| Feature | DevRev | Jira Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.4 (24 reviews) | 
| **Multi-step Planning** | Not enough data | 8.7 (24 reviews) | 
| **Cross-system Integration** | Not enough data | 9.0 (24 reviews) | 
| **Adaptive Learning** | Not enough data | 8.5 (24 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.5 (24 reviews) | 
| **Proactive Assistance** | Not enough data | 8.7 (24 reviews) | 
| **Decision Making** | Not enough data | 8.7 (24 reviews) | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **DevRev** | N/A | N/A |
| **Jira Service Management** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | DevRev | Jira Service Management | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **DevRev** | N/A | N/A |
| **Jira Service Management** | 8.5/10 | 369 |

#### Incident Management

| Feature | DevRev | Jira Service Management | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | 8.7 (312 reviews) | 
| **Ticket Prioritization** | Not enough data | 8.8 (315 reviews) | 
| **Ticket Notifications** | Not enough data | 8.8 (329 reviews) | 
| **Knowledge Base** | Not enough data | 8.5 (281 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | 8.5 (275 reviews) | 

#### Reporting

| Feature | DevRev | Jira Service Management | 
|---|---|---|
| **Dashboards** | Not enough data | 8.5 (316 reviews) | 
| **Time Tracking** | Not enough data | 8.4 (302 reviews) | 
| **Surveys** | Not enough data | 8.2 (231 reviews) | 

#### Access & Usability

| Feature | DevRev | Jira Service Management | 
|---|---|---|
| **Mobile** | Not enough data | 8.1 (226 reviews) | 
| **Self Service** | Not enough data | 8.6 (282 reviews) | 
| **Active Directory** | Not enough data | 8.5 (236 reviews) | 
| **Multi-Channel Access** | Not enough data | 8.4 (232 reviews) | 

#### Agentic AI - Service Desk

| Feature | DevRev | Jira Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.2 (74 reviews) | 
| **Multi-step Planning** | Not enough data | 8.2 (73 reviews) | 
| **Cross-system Integration** | Not enough data | 8.4 (78 reviews) | 
| **Adaptive Learning** | Not enough data | 8.5 (73 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (72 reviews) | 
| **Proactive Assistance** | Not enough data | 8.5 (74 reviews) | 
| **Decision Making** | Not enough data | 8.6 (73 reviews) | 

### Product Management

| Product | Score | Reviews |
|---|---|---|
| **DevRev** | 7.7/10 | 21 |
| **Jira Service Management** | N/A | N/A |

#### Communication

| Feature | DevRev | Jira Service Management | 
|---|---|---|
| **Wiki Documentation** | 8.0 (17 reviews) | Not enough data | 
| **Community Forum** | 8.3 (15 reviews) | Not enough data | 
| **Customer Ideation** | 7.5 (16 reviews) | Not enough data | 

#### Planning

| Feature | DevRev | Jira Service Management | 
|---|---|---|
| **Work Capacity** | 7.9 (14 reviews) | Not enough data | 
| **Task Ranking** | 8.1 (16 reviews) | Not enough data | 
| **Kanban Board** | 7.4 (15 reviews) | Not enough data | 
| **Custom Workflows** | 7.9 (16 reviews) | Not enough data | 
| **Release Forecasting** | 7.4 (14 reviews) | Not enough data | 

#### Workflow Management

| Feature | DevRev | Jira Service Management | 
|---|---|---|
| **Time Tracking** | 7.9 (13 reviews) | Not enough data | 
| **Progress Monitoring** | 8.2 (15 reviews) | Not enough data | 
| **Budgeting** | 6.8 (13 reviews) | Not enough data | 
| **Team Scorecard** | 7.3 (13 reviews) | Not enough data | 

---
## Categories
**Shared Categories (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to DevRev (8):** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [Product Management Software](https://www.g2.com/categories/product-management-software), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Unique to Jira Service Management (3):** [Incident Management Software](https://www.g2.com/categories/incident-management), [Service Desk Software](https://www.g2.com/categories/service-desk), [IT Alerting Software](https://www.g2.com/categories/it-alerting)


---
## Reviewer Demographics

### By Company Size

| Segment | DevRev | Jira Service Management | 
|---|---|---|
| **Small-Business** | 32.8% | 19.1% | 
| **Mid-Market** | 53.9% | 42.9% | 
| **Enterprise** | 13.2% | 38.0% | 

### By Industry

#### DevRev

- **Computer Software:** 20.2%
- **Financial Services:** 18.1%
- **Information Technology and Services:** 14.4%
- **Human Resources:** 5.9%
- **Computer & Network Security:** 3.7%
- **Insurance:** 3.7%
- **Accounting:** 3.2%
- **Entertainment:** 2.7%
- **Leisure, Travel & Tourism:** 2.7%
- **Banking:** 2.1%
- **Other:** 23.4%

#### Jira Service Management

- **Information Technology and Services:** 30.7%
- **Computer Software:** 16.2%
- **Financial Services:** 4.9%
- **Internet:** 4.4%
- **Telecommunications:** 3.1%
- **Marketing and Advertising:** 2.9%
- **Banking:** 1.8%
- **Retail:** 1.8%
- **Computer & Network Security:** 1.7%
- **Hospital & Health Care:** 1.7%
- **Other:** 30.7%

---
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- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (957 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (293 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4316 reviews)

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## Top Discussions

### DevRev

No discussions available for this product.

### Jira Service Management

- Title: [What is Jira Service Management used for?](https://www.g2.com/discussions/what-is-jira-service-management-used-for) — 2 comments, 1 upvote
  > **Top comment:** "the tool is basically used for ticketing the IR or the Incident management process"
- Title: [Is Jira a service management tool?](https://www.g2.com/discussions/is-jira-a-service-management-tool) — 2 comments
  > **Top comment:** "Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in..."
- Title: [What does Jira Service Desk do?](https://www.g2.com/discussions/what-does-jira-service-desk-do) — 1 comment
  > **Top comment:** "Connect with various spocs to solve a problem "
- Title: [What are the features of JIRA?](https://www.g2.com/discussions/jira-service-management-what-are-the-features-of-jira) — 1 comment
  > **Top comment:** "Jira Service Management empowers teams with everything they need to get started fast. Check out capabilities for ITSM practices like request, incident,..."
- Title: [Is it possible to download all the attachments in the ticket when we extract any particular ticket?](https://www.g2.com/discussions/is-it-possible-to-download-all-the-attachments-in-the-ticket-when-we-extract-any-particular-ticket) — 1 comment, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/devrev-devrev-vs-jira-service-management)