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At a Glance
Market Segments
Mid-Market (55.4% of reviews)
Mid-Market (43.7% of reviews)
Entry-Level Pricing
$19.99 1 User Per Month
Free 10 Users Per Month
Computer
Star Rating
(161)4.4 out of 5
Market Segments
Mid-Market (55.4% of reviews)
Pros & Cons
Entry-Level Pricing
$19.99 1 User Per Month
Browse all 3 pricing plansJira
Star Rating
(7,161)4.3 out of 5
Market Segments
Mid-Market (43.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that Jira excels in its Kanban Board feature, scoring 8.8, which allows teams to visualize their workflow effectively. In contrast, DevRev's Kanban Board received a lower score of 7.5, indicating that users find it less intuitive for managing tasks.
- Users report that Jira's Ease of Admin is a strong point, with a score of 7.5, while DevRev shines with a higher score of 9.0, suggesting that users find it significantly easier to manage and configure.
- Reviewers mention that Jira's Quality of Support is commendable, scoring 8.3, but DevRev outperforms with a score of 9.2, indicating that users feel more satisfied with the responsiveness and helpfulness of DevRev's support team.
- Users on G2 highlight that Jira's Custom Workflows feature is robust, scoring 8.6, allowing for tailored project management. DevRev, while still functional, scored 8.3, suggesting that users may find Jira's customization options more versatile.
- G2 users report that Jira's Progress Monitoring capabilities are strong, with a score of 8.8, enabling teams to track their progress effectively. DevRev, however, scored slightly lower at 8.6, indicating that while it is effective, it may not provide the same level of detail or ease of use.
- Reviewers mention that while both products have solid Time Tracking features, they scored equally at 8.6, indicating that users find both tools effective for tracking time spent on tasks, though specific user experiences may vary.
Pricing
Entry-Level Pricing
Computer
Starter
$19.99
1 User Per Month
For startups and small customer support teams
- Omni-channel routing
- Automation and workflows
- Customizable data and insights
Jira
Free
Free
10 Users Per Month
Free forever for 10 users
- Unlimited goals, projects, tasks, and forms
- Backlog, list, board, timeline, calendar, and summary views
- Reports and dashboards
Free Trial
Computer
Free Trial is available
Jira
Free Trial is available
Ratings
Meets Requirements
8.4
132
8.9
5,871
Ease of Use
8.6
132
8.1
5,940
Ease of Setup
7.9
77
7.9
2,163
Ease of Admin
8.8
46
7.6
1,462
Quality of Support
9.0
128
8.3
4,572
Has the product been a good partner in doing business?
9.2
45
8.5
1,324
Product Direction (% positive)
9.5
132
8.4
5,700
Features by Category
Ticket and Case Management
8.6
37
Not enough data
8.3
37
Not enough data
8.4
37
Not enough data
7.8
34
Not enough data
8.1
36
Not enough data
8.2
37
Not enough data
8.5
37
Not enough data
8.3
36
Not enough data
Generative AI
7.7
33
Not enough data
8.2
33
Not enough data
Agentic AI - Help Desk
6.8
18
Not enough data
6.6
17
Not enough data
6.5
17
Not enough data
Communication Channels
8.2
35
Not enough data
8.2
36
Not enough data
8.0
34
Not enough data
6.1
31
Not enough data
5.5
31
Not enough data
Platform
6.9
33
Not enough data
7.7
35
Not enough data
8.6
33
Not enough data
8.1
34
Not enough data
7.2
33
Not enough data
7.3
33
Not enough data
Tasks
Not enough data
9.2
599
Not enough data
8.9
597
Not enough data
9.1
597
Not enough data
8.7
588
Not enough data
8.4
570
Not enough data
8.2
570
Not enough data
8.5
582
Not enough data
8.4
525
Projects
Not enough data
8.9
577
Not enough data
8.7
560
Not enough data
8.1
537
Not enough data
8.4
546
Not enough data
8.6
551
Not enough data
7.7
490
Not enough data
9.1
518
Not enough data
8.3
544
Not enough data
8.0
484
Not enough data
8.1
491
Not enough data
8.6
527
Resource Management
Not enough data
8.3
524
Not enough data
8.3
529
Not enough data
8.5
525
Project Monitoring
Not enough data
8.4
514
Not enough data
8.4
523
Not enough data
8.7
540
Generative AI
Not enough data
7.4
452
Not enough data
7.5
453
Agentic AI - Project Management
Not enough data
7.4
320
Not enough data
7.7
323
Not enough data
7.8
325
Not enough data
7.6
318
Not enough data
7.6
322
Not enough data
7.5
322
Not enough data
7.9
327
Administration
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.8
20
Not enough data
8.2
19
Not enough data
8.3
21
Not enough data
Knowledge Management
8.6
20
Not enough data
8.5
18
Not enough data
7.4
18
Not enough data
Compliance
7.6
18
Not enough data
7.3
18
Not enough data
7.8
18
Not enough data
7.6
18
Not enough data
Customer Support
8.0
19
Not enough data
8.2
18
Not enough data
7.6
18
Not enough data
Data Security
7.7
18
Not enough data
7.8
18
Not enough data
7.9
18
Not enough data
8.5
17
Not enough data
Administration
8.2
20
Not enough data
8.1
20
Not enough data
8.1
19
Not enough data
Generative AI
8.5
19
Not enough data
Usability
8.8
16
Not enough data
8.2
16
Not enough data
8.7
15
Not enough data
Reporting
7.9
13
Not enough data
8.1
14
Not enough data
7.7
13
Not enough data
Generative AI
8.1
14
Not enough data
8.3
12
Not enough data
Bug Reporting
Not enough data
8.8
1810
Not enough data
8.7
1769
Not enough data
8.8
1842
Bug Monitoring
Not enough data
8.6
1757
Not enough data
8.9
1855
Not enough data
8.8
1733
Agentic AI - Bug Tracking
Not enough data
7.6
271
Not enough data
7.7
274
Not enough data
7.7
271
Responses
Not enough data
9.4
37
Not enough data
9.3
37
Not enough data
9.4
37
Automation - AI Agents
Not enough data
8.8
36
Not enough data
9.0
35
Not enough data
8.9
36
Not enough data
9.4
36
Not enough data
9.3
36
Platform
Not enough data
9.3
37
Not enough data
9.4
37
Not enough data
9.2
37
Autonomy - AI Agents
Not enough data
8.9
36
Not enough data
9.0
36
Not enough data
9.2
36
Not enough data
9.0
36
Generative AI
Not enough data
9.1
37
Not enough data
9.1
36
Generative AI
7.1
8
Not enough data
7.3
8
Not enough data
Feature Not Available
Not enough data
Communication
8.3
11
Not enough data
8.8
11
Not enough data
7.9
8
Not enough data
9.0
8
Not enough data
7.4
7
Not enough data
Internal Use
7.7
35
Not enough data
7.7
10
Not enough data
6.9
9
Not enough data
8.6
11
Not enough data
8.8
10
Not enough data
8.5
11
Not enough data
Generative AI
8.3
23
Not enough data
Self-Service Experience
8.5
24
Not enough data
8.5
24
Not enough data
Feature Not Available
Not enough data
6.7
22
Not enough data
7.7
24
Not enough data
Self-Service Platform
8.0
23
Not enough data
8.0
23
Not enough data
8.3
22
Not enough data
8.4
23
Not enough data
Agentic AI - Customer Self-Service
6.0
8
Not enough data
4.6
8
Not enough data
6.0
8
Not enough data
6.5
8
Not enough data
6.9
8
Not enough data
6.4
7
Not enough data
5.7
7
Not enough data
Generative AI
8.7
20
Not enough data
8.7
19
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Communication
8.0
17
8.4
2696
8.3
15
8.2
2555
7.5
16
8.1
2465
Planning
7.9
14
8.7
3167
8.0
15
8.8
3244
7.3
14
8.8
2979
7.8
15
8.7
3080
7.4
14
8.3
2685
Workflow Management
7.9
13
8.6
3034
7.9
13
8.8
3282
6.8
13
7.9
2296
7.3
13
8.4
2531
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Computer and Jira are categorized as Product Management
Unique Categories
Reviews
Reviewers' Company Size
Computer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.2%
Financial Services
17.7%
Information Technology and Services
11.4%
Human Resources
5.7%
Insurance
4.4%
Other
38.6%
Information Technology and Services
24.1%
Computer Software
23.6%
Financial Services
4.5%
Internet
4.3%
Marketing and Advertising
4.1%
Other
39.4%
Alternatives
Discussions
Computer has no discussions with answers
Is Jira a good tool?
12 Comments
MP
Yes, It's very useful, Just start on it and give some time on that.Read more
What are the features of JIRA?
11 Comments
CS
Allows you to setup your project as your team/company flows thru the agile process. You can see what is next in the sprint, where others are, enter your...Read more
How is Jira transforming project management practices in agile software development teams?
8 Comments
VC
help teams plan sprints, manage backlogsRead more
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