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At a Glance
Market Segments
Mid-Market (55.1% of reviews)
Mid-Market (43.7% of reviews)
Entry-Level Pricing
$19.99 1 User Per Month
Free 10 Users Per Month
Computer
Star Rating
(161)4.4 out of 5
Market Segments
Mid-Market (55.1% of reviews)
Entry-Level Pricing
$19.99 1 User Per Month
Browse all 3 pricing plansJira
Star Rating
(7,134)4.3 out of 5
Market Segments
Mid-Market (43.7% of reviews)
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that Jira excels in its Kanban Board feature, scoring 8.8, which allows teams to visualize their workflow effectively. In contrast, DevRev's Kanban Board received a lower score of 7.5, indicating that users find it less intuitive for managing tasks.
- Users report that Jira's Ease of Admin is a strong point, with a score of 7.5, while DevRev shines with a higher score of 9.0, suggesting that users find it significantly easier to manage and configure.
- Reviewers mention that Jira's Quality of Support is commendable, scoring 8.3, but DevRev outperforms with a score of 9.2, indicating that users feel more satisfied with the responsiveness and helpfulness of DevRev's support team.
- Users on G2 highlight that Jira's Custom Workflows feature is robust, scoring 8.6, allowing for tailored project management. DevRev, while still functional, scored 8.3, suggesting that users may find Jira's customization options more versatile.
- G2 users report that Jira's Progress Monitoring capabilities are strong, with a score of 8.8, enabling teams to track their progress effectively. DevRev, however, scored slightly lower at 8.6, indicating that while it is effective, it may not provide the same level of detail or ease of use.
- Reviewers mention that while both products have solid Time Tracking features, they scored equally at 8.6, indicating that users find both tools effective for tracking time spent on tasks, though specific user experiences may vary.
Pricing
Entry-Level Pricing
Computer
Starter
$19.99
1 User Per Month
For startups and small customer support teams
- Omni-channel routing
- Automation and workflows
- Customizable data and insights
Jira
Free
Free
10 Users Per Month
Free forever for 10 users
- Unlimited goals, projects, tasks, and forms
- Backlog, list, board, timeline, calendar, and summary views
- Reports and dashboards
Free Trial
Computer
Free Trial is available
Jira
Free Trial is available
Ratings
Meets Requirements
8.4
131
8.9
5,853
Ease of Use
8.5
131
8.1
5,922
Ease of Setup
7.9
76
7.9
2,146
Ease of Admin
8.8
45
7.6
1,459
Quality of Support
9.0
127
8.3
4,556
Has the product been a good partner in doing business?
9.2
44
8.5
1,321
Product Direction (% positive)
9.5
131
8.4
5,682
Features by Category
Ticket and Case Management
8.5
36
Not enough data
8.3
36
Not enough data
8.4
36
Not enough data
7.7
33
Not enough data
8.0
35
Not enough data
8.2
36
Not enough data
8.5
36
Not enough data
8.2
35
Not enough data
Generative AI
7.7
32
Not enough data
8.1
32
Not enough data
Agentic AI - Help Desk
6.6
17
Not enough data
6.4
16
Not enough data
6.3
16
Not enough data
Communication Channels
8.2
34
Not enough data
8.2
35
Not enough data
8.0
33
Not enough data
6.0
30
Not enough data
5.4
30
Not enough data
Platform
6.9
32
Not enough data
7.6
34
Not enough data
8.5
32
Not enough data
8.1
33
Not enough data
7.1
32
Not enough data
7.2
32
Not enough data
Tasks
Not enough data
9.2
590
Not enough data
8.9
589
Not enough data
9.1
589
Not enough data
8.7
580
Not enough data
8.4
563
Not enough data
8.2
562
Not enough data
8.5
575
Not enough data
8.4
518
Projects
Not enough data
8.9
570
Not enough data
8.7
553
Not enough data
8.1
529
Not enough data
8.4
539
Not enough data
8.6
544
Not enough data
7.7
482
Not enough data
9.1
509
Not enough data
8.3
537
Not enough data
8.0
477
Not enough data
8.1
485
Not enough data
8.6
520
Resource Management
Not enough data
8.3
517
Not enough data
8.3
523
Not enough data
8.4
519
Project Monitoring
Not enough data
8.4
507
Not enough data
8.3
517
Not enough data
8.7
533
Generative AI
Not enough data
7.4
444
Not enough data
7.5
446
Agentic AI - Project Management
Not enough data
7.4
314
Not enough data
7.7
316
Not enough data
7.8
317
Not enough data
7.6
312
Not enough data
7.6
316
Not enough data
7.5
316
Not enough data
7.9
320
Administration
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.6
19
Not enough data
8.1
18
Not enough data
8.3
20
Not enough data
Knowledge Management
8.5
19
Not enough data
8.4
17
Not enough data
7.3
17
Not enough data
Compliance
7.5
17
Not enough data
7.2
17
Not enough data
7.6
17
Not enough data
7.5
17
Not enough data
Customer Support
7.9
18
Not enough data
8.1
17
Not enough data
7.5
17
Not enough data
Data Security
7.5
17
Not enough data
7.6
17
Not enough data
7.7
17
Not enough data
8.4
16
Not enough data
Administration
8.1
19
Not enough data
8.0
19
Not enough data
8.0
18
Not enough data
Generative AI
8.4
18
Not enough data
Usability
8.7
15
Not enough data
8.1
15
Not enough data
8.6
14
Not enough data
Reporting
7.8
12
Not enough data
7.9
13
Not enough data
7.5
12
Not enough data
Generative AI
7.9
13
Not enough data
8.3
12
Not enough data
Bug Reporting
Not enough data
8.8
1802
Not enough data
8.7
1761
Not enough data
8.8
1833
Bug Monitoring
Not enough data
8.6
1749
Not enough data
8.9
1847
Not enough data
8.8
1725
Agentic AI - Bug Tracking
Not enough data
7.7
264
Not enough data
7.7
267
Not enough data
7.7
264
Responses
Not enough data
9.4
35
Not enough data
9.3
35
Not enough data
9.3
35
Automation - AI Agents
Not enough data
8.8
34
Not enough data
8.9
33
Not enough data
8.9
34
Not enough data
9.3
34
Not enough data
9.3
34
Platform
Not enough data
9.2
35
Not enough data
9.3
35
Not enough data
9.2
35
Autonomy - AI Agents
Not enough data
8.8
34
Not enough data
9.0
34
Not enough data
9.1
34
Not enough data
9.0
34
Generative AI
Not enough data
9.1
35
Not enough data
9.1
35
Generative AI
7.1
8
Not enough data
7.3
8
Not enough data
Feature Not Available
Not enough data
Communication
8.3
11
Not enough data
8.8
11
Not enough data
7.9
8
Not enough data
9.0
8
Not enough data
7.4
7
Not enough data
Internal Use
7.6
34
Not enough data
7.7
10
Not enough data
6.9
9
Not enough data
8.6
11
Not enough data
8.8
10
Not enough data
8.5
11
Not enough data
Generative AI
8.3
23
Not enough data
Self-Service Experience
8.5
24
Not enough data
8.5
24
Not enough data
Feature Not Available
Not enough data
6.7
22
Not enough data
7.7
24
Not enough data
Self-Service Platform
8.0
23
Not enough data
8.0
23
Not enough data
8.3
22
Not enough data
8.4
23
Not enough data
Agentic AI - Customer Self-Service
6.0
8
Not enough data
4.6
8
Not enough data
6.0
8
Not enough data
6.5
8
Not enough data
6.9
8
Not enough data
6.4
7
Not enough data
5.7
7
Not enough data
Generative AI
8.7
20
Not enough data
8.7
19
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Communication
7.9
16
8.4
2683
8.2
14
8.2
2543
7.3
15
8.1
2453
Planning
7.7
13
8.7
3152
7.9
14
8.8
3232
7.1
13
8.8
2965
7.6
14
8.7
3067
7.2
13
8.3
2673
Workflow Management
7.8
12
8.6
3020
7.8
12
8.8
3265
6.5
12
7.9
2284
7.1
12
8.4
2519
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Computer and Jira are categorized as Product Management
Unique Categories
Reviews
Reviewers' Company Size
Computer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.3%
Financial Services
17.8%
Information Technology and Services
11.5%
Human Resources
5.7%
Insurance
4.5%
Other
38.2%
Information Technology and Services
24.0%
Computer Software
23.6%
Financial Services
4.5%
Internet
4.3%
Marketing and Advertising
4.1%
Other
39.4%
Alternatives
Discussions
Computer has no discussions with answers
Is Jira a good tool?
12 Comments
MP
Yes, It's very useful, Just start on it and give some time on that.Read more
What are the features of JIRA?
11 Comments
CS
Allows you to setup your project as your team/company flows thru the agile process. You can see what is next in the sprint, where others are, enter your...Read more
How is Jira transforming project management practices in agile software development teams?
7 Comments
VC
help teams plan sprints, manage backlogsRead more
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