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At a Glance
Market Segments
Small-Business (47.8% of reviews)
Small-Business (44.8% of reviews)
Entry-Level Pricing
$31.00 1 Agent Per Month
$19.00 100 Visitors Per Month
Comm100 Live Chat
Star Rating
(28)4.2 out of 5
Market Segments
Small-Business (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
$31.00 1 Agent Per Month
Browse all 3 pricing plansLiveChat
Star Rating
(773)4.5 out of 5
Market Segments
Small-Business (44.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LiveChat excels in ease of use with a score of 9.3, while Comm100 Live Chat has a slightly lower score of 8.9. Reviewers mention that LiveChat's intuitive interface makes it easy for new users to get started quickly.
- Reviewers say that LiveChat offers superior ticket creation and response user experiences, scoring 9.2 and 9.1 respectively, compared to Comm100's absence of these specific scores. Users on G2 highlight the seamless workflow and automation features in LiveChat that enhance productivity.
- G2 users mention that LiveChat's pop-up chat feature is rated at 9.2, while Comm100 Live Chat scores higher at 9.5. However, users report that LiveChat's customization options allow for a more tailored chat experience, which is a significant advantage for businesses looking to personalize interactions.
- Users say that LiveChat's customer portal and email-to-case features both score 9.3, indicating strong performance in managing customer interactions. In contrast, Comm100's social integration and voice features score lower, suggesting a potential gap in multi-channel support.
- Reviewers mention that LiveChat's reporting and dashboard features are rated at 9.0 and 9.1, respectively, providing users with valuable insights into their chat performance. Users on G2 express that Comm100's reporting capabilities are less robust, which may hinder data-driven decision-making.
- Users report that LiveChat's quality of support is rated at 9.1, while Comm100's support quality is slightly lower at 8.9. Reviewers mention that LiveChat's responsive customer service team is a key factor in their satisfaction with the product.
Pricing
Entry-Level Pricing
Comm100 Live Chat
Live Chat Startup
$31.00
1 Agent Per Month
- Full widget customization
- Multi-language chat
- Canned messages
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Free Trial
Comm100 Live Chat
Free Trial is available
LiveChat
Free Trial is available
Ratings
Meets Requirements
9.0
23
9.1
690
Ease of Use
8.9
23
9.3
689
Ease of Setup
8.3
15
9.0
271
Ease of Admin
9.0
14
9.1
263
Quality of Support
8.9
22
9.1
639
Has the product been a good partner in doing business?
8.3
14
9.0
255
Product Direction (% positive)
7.5
23
8.3
683
Features by Category
Ticket and Case Management
Not enough data
9.2
248
Not enough data
9.1
245
Not enough data
9.0
238
Not enough data
9.2
253
Not enough data
8.5
156
Not enough data
9.0
231
Not enough data
9.1
230
Not enough data
8.9
142
|
Verified
Generative AI
Not enough data
6.4
6
Not enough data
7.2
6
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.2
220
|
Verified
Not enough data
9.3
232
|
Verified
Not enough data
9.4
267
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.5
108
Platform
Not enough data
9.1
80
|
Verified
8.1
14
|
Verified
8.4
279
|
Verified
Not enough data
9.2
86
|
Verified
Not enough data
8.9
73
|
Verified
Not enough data
8.9
212
|
Verified
Not enough data
9.1
216
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.7
10
Not enough data
7.8
9
Feature Not Available
Feature Not Available
Communication
9.5
16
|
Verified
9.1
320
|
Verified
9.1
16
|
Verified
8.9
325
|
Verified
7.1
8
8.4
222
8.8
10
|
Verified
8.8
270
|
Verified
Not enough data
8.3
31
Internal Use
8.1
14
|
Verified
8.4
279
|
Verified
Not enough data
8.8
302
|
Verified
7.7
11
|
Verified
8.6
252
|
Verified
Not enough data
8.6
258
|
Verified
Not enough data
8.6
244
|
Verified
7.9
11
|
Verified
8.4
250
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Comm100 Live Chat and LiveChat are categorized as Live Chat
Unique Categories
Comm100 Live Chat has no unique categories
LiveChat is categorized as Chatbots, Help Desk, Conversational Marketing, Conversational Support, Customer Self-Service, Customer Service Automation, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Comm100 Live Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.0%
Retail
12.0%
Information Technology and Services
12.0%
Higher Education
8.0%
Utilities
4.0%
Other
48.0%
Computer Software
8.9%
Information Technology and Services
8.3%
Retail
6.1%
Financial Services
4.0%
Internet
3.8%
Other
68.9%
Alternatives
Discussions
Comm100 Live Chat has no discussions with answers
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
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