Compare Comm100 and Kayako 
At a Glance
Market Segments
Small-Business (47.6% of reviews)
Small-Business (55.6% of reviews)
Entry-Level Pricing
$31.00 1 Agent Per Month
$15/agent/month
Comm100
Star Rating
(47)4.4 out of 5
Market Segments
Small-Business (47.6% of reviews)
Pros & Cons
Entry-Level Pricing
$31.00 1 Agent Per Month
Browse all 4 pricing plansKayako
Star Rating
(223)4.0 out of 5
Market Segments
Small-Business (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
$15/agent/month
Browse all 3 pricing plansComm100 vs Kayako
When assessing the two solutions, reviewers found Comm100 easier to use, set up, and administer. Reviewers also preferred doing business with Comm100 overall.
- Reviewers felt that Comm100 meets the needs of their business better than Kayako.
- When comparing quality of ongoing product support, reviewers felt that Comm100 is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Comm100 over Kayako.
Pricing
Entry-Level Pricing
Comm100
Live Chat Startup
$31.00
1 Agent Per Month
- Full widget customization
- Multi-language chat
- Canned messages
Kayako
Inbox
$15
/agent/month
A shared email, chat, and social inbox for small teams
- Email, chat and social
- Assignment rules
- Insights
Free Trial
Comm100
Free Trial is available
Kayako
Free Trial is available
Ratings
Meets Requirements
8.8
41
8.1
202
Ease of Use
8.9
41
8.4
200
Ease of Setup
8.6
32
8.0
133
Ease of Admin
9.0
23
8.0
132
Quality of Support
8.8
40
8.0
188
Has the product been a good partner in doing business?
8.7
23
8.3
131
Product Direction (% positive)
8.3
41
7.1
199
Features by Category
Ticket and Case Management
Not enough data
8.7
155
|
Verified
Not enough data
8.5
154
|
Verified
Not enough data
8.1
148
|
Verified
Not enough data
8.3
141
|
Verified
Not enough data
8.0
129
|
Verified
Not enough data
7.6
145
|
Verified
Not enough data
8.5
147
|
Verified
Not enough data
7.8
56
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.4
131
|
Verified
Not enough data
8.7
143
|
Verified
Not enough data
8.3
105
|
Verified
Not enough data
7.4
56
|
Verified
Not enough data
Feature Not Available
Platform
Not enough data
7.7
83
|
Verified
8.2
16
|
Verified
7.9
115
|
Verified
Not enough data
8.2
102
|
Verified
Not enough data
7.9
65
|
Verified
Not enough data
7.4
132
|
Verified
Not enough data
7.7
128
|
Verified
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Communication
9.3
21
|
Verified
8.5
40
|
Verified
9.1
17
|
Verified
8.8
39
|
Verified
6.9
9
8.1
34
|
Verified
9.1
13
|
Verified
8.8
29
|
Verified
Not enough data
Not enough data
Internal Use
8.2
16
|
Verified
7.9
115
|
Verified
Not enough data
8.7
37
|
Verified
7.9
12
|
Verified
8.1
31
|
Verified
Not enough data
8.7
41
|
Verified
Not enough data
8.6
37
|
Verified
7.9
11
|
Verified
8.5
39
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.6
48
Not enough data
8.7
49
Not enough data
8.5
39
Not enough data
7.1
8
Not enough data
6.9
8
Self-Service Platform
Not enough data
6.9
8
Not enough data
7.5
8
Not enough data
8.5
8
Not enough data
7.3
8
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Comm100 and Kayako are categorized as Live Chat, Digital Customer Service Platforms, Shared Inbox, Help Desk, and Customer Self-Service
Unique Categories
Comm100 is categorized as AI Customer Support Agents, Customer Service Automation, AI Chatbots, AI Agents For Business Operations, Conversational Support, and Social Customer Service
Kayako has no unique categories
Reviews
Reviewers' Company Size
Comm100
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kayako
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Gambling & Casinos
11.6%
Computer Software
9.3%
Accounting
7.0%
Retail
7.0%
Information Technology and Services
7.0%
Other
58.1%
Information Technology and Services
26.1%
Computer Software
14.7%
Telecommunications
6.0%
Internet
4.6%
Marketing and Advertising
4.1%
Other
44.5%
Alternatives
Discussions
Comm100 has no discussions with answers
had any one used reporting with kayako
2 Comments
JE
Hi there! It sounds like you might be using our custom report builder, which is SQL-like. This is an advanced tools for programmers to mine out data from...Read more
What integrations does Kayako support?
2 Comments
EW
The only official integrations Kayako offer is Salesforce and Zapier integration. Kayakos API's, Endpoints and Webhooks are also great if you have the...Read more
Does Kayako offer an API?
2 Comments
EW
Yes. Kayako offers both API's, Webhooks and endpoints. Read more
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