Compare CloudTalk and Freshcaller 
Featured Products
At a Glance
Market Segments
Small-Business (63.6% of reviews)
Small-Business (71.2% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
$39/user/month, billed annually/user
CloudTalk
Star Rating
(1,745)4.4 out of 5
Market Segments
Small-Business (63.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansFreshcaller
Star Rating
(132)4.1 out of 5
Market Segments
Small-Business (71.2% of reviews)
Pros & Cons
Entry-Level Pricing
$39/user/month, billed annually/user
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that CloudTalk excels in user experience, with many praising its intuitive interface and quick onboarding process. Users appreciate how agents can get up to speed rapidly, which is a significant advantage for teams needing to implement a new system swiftly.
- Users say Freshcaller offers a simple and clean UI that makes it easy to navigate. Reviewers highlight features like the dial pad and call recording as particularly valuable, making it a solid choice for small businesses looking for straightforward functionality.
- According to verified reviews, CloudTalk's support quality stands out, with users noting the platform's ability to track emotions during calls and provide insightful summaries. This feature enhances the overall customer interaction experience, which is crucial for businesses focused on customer satisfaction.
- Reviewers mention that Freshcaller has a quick setup process, which is often highlighted as a major benefit. Users appreciate the ease of implementation, allowing teams to start using the software without extensive training or technical hurdles.
- G2 reviewers indicate that while both platforms cater well to small businesses, CloudTalk has a slight edge in overall satisfaction metrics, reflected in its higher G2 Score. Users find it to be a more robust solution for call center needs, particularly in terms of call routing and performance visibility.
- Users say that Freshcaller’s support team is knowledgeable and helpful, which is a significant plus for businesses that may encounter issues. This level of support can make a difference in day-to-day operations, especially for teams that rely heavily on customer service interactions.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Freshcaller
Pro
$39
/user/month, billed annually/user
Everything in Growth, 3000 Free minutes/month and
- Holiday Routing
- Advanced Call Metrics
- Call Barging
Free Trial
CloudTalk
Free Trial is available
Freshcaller
No trial information availableRatings
Meets Requirements
8.7
1,505
8.4
106
Ease of Use
9.1
1,534
8.6
105
Ease of Setup
8.9
1,144
8.4
60
Ease of Admin
8.9
633
8.4
60
Quality of Support
8.8
1,367
8.5
101
Has the product been a good partner in doing business?
8.9
634
8.4
58
Product Direction (% positive)
8.8
1,456
8.5
104
Features by Category
Dialing Options
8.6
232
|
Verified
Not enough data
8.5
224
|
Verified
Not enough data
8.4
23
Not enough data
Agent Tools
8.1
204
|
Verified
Not enough data
8.2
210
|
Verified
Not enough data
8.9
238
|
Verified
Not enough data
Automation
8.3
201
|
Verified
Not enough data
8.3
197
|
Verified
Not enough data
8.2
198
|
Verified
Not enough data
Agentic AI - Auto Dialer
6.9
20
Not enough data
7.8
21
Not enough data
AI Capabilities - Auto Dialer
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Not enough data
Quality Assurance
9.1
79
Not enough data
9.0
76
Feature Not Available
9.1
81
Not enough data
Engagement
8.7
77
Not enough data
9.2
89
Not enough data
8.7
76
Feature Not Available
Performance
9.0
80
Not enough data
9.1
81
Not enough data
Generative AI
8.6
22
Not enough data
8.6
32
Not enough data
Channels
9.0
707
|
Verified
8.8
45
|
Verified
7.8
506
Feature Not Available
7.6
489
Feature Not Available
7.9
531
|
Verified
Feature Not Available
7.8
489
8.6
28
Generative AI
7.6
280
Not enough data
Functions
8.5
575
|
Verified
8.5
49
|
Verified
8.4
572
|
Verified
8.8
53
|
Verified
8.6
565
|
Verified
8.6
50
|
Verified
8.2
517
6.9
13
|
Verified
8.2
523
|
Verified
8.7
20
|
Verified
8.5
523
|
Verified
8.6
35
|
Verified
8.4
534
|
Verified
8.4
34
|
Verified
8.4
526
|
Verified
8.8
27
Agentic AI - Contact Center
7.8
143
Not enough data
8.4
164
Not enough data
8.2
143
Not enough data
8.1
141
Not enough data
Administrative
8.5
587
|
Verified
8.6
65
|
Verified
8.8
591
|
Verified
9.0
52
|
Verified
8.7
642
|
Verified
8.3
53
|
Verified
8.8
593
|
Verified
8.7
34
|
Verified
8.3
515
|
Verified
7.5
17
Workforce Management
8.7
110
|
Verified
Not enough data
8.7
104
|
Verified
Not enough data
8.6
94
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
8.7
106
Not enough data
Administration
8.8
115
|
Verified
Not enough data
8.9
112
|
Verified
Not enough data
8.8
117
|
Verified
Not enough data
8.4
106
|
Verified
Feature Not Available
8.7
99
|
Verified
Not enough data
Conversational Platform
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.8
210
Not enough data
8.3
227
Not enough data
8.1
224
Not enough data
8.5
234
Not enough data
8.2
235
Not enough data
8.1
222
Not enough data
8.2
224
Not enough data
Generative AI
7.4
105
Not enough data
Workforce Management
8.8
231
Not enough data
8.6
229
Not enough data
Call Center Infrastructure (CCI)
8.6
20
Not enough data
9.0
20
Not enough data
9.2
19
Not enough data
8.7
19
Not enough data
Administrative
9.0
237
Not enough data
8.7
239
Not enough data
Generative AI
8.0
36
Not enough data
Basic Communication - Cloud PBX
9.4
28
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
26
Not enough data
9.2
26
Not enough data
9.6
24
Not enough data
Advanced Features - Cloud PBX
9.5
25
Not enough data
9.4
28
Not enough data
9.4
26
Not enough data
8.5
25
Not enough data
Platform Basics - VoIP Providers
8.3
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
8.4
28
Not enough data
7.7
22
Not enough data
7.4
22
Not enough data
Basic Communication
9.0
239
|
Verified
Not enough data
6.5
137
Feature Not Available
7.1
157
|
Verified
Feature Not Available
6.3
129
Feature Not Available
7.3
146
|
Verified
Not enough data
8.0
160
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Not enough data
Access
8.0
155
Feature Not Available
8.0
170
|
Verified
Not enough data
8.3
178
|
Verified
Feature Not Available
Advanced Features
7.6
160
|
Verified
Not enough data
7.6
152
|
Verified
Not enough data
8.9
210
|
Verified
Not enough data
Agentic AI - Outbound Call Tracking
7.4
88
Not enough data
7.4
88
Not enough data
Calling
9.0
478
Not enough data
8.1
398
Not enough data
8.5
427
Not enough data
8.8
451
Not enough data
8.3
105
Not enough data
Contacts
8.1
417
Not enough data
8.0
391
Not enough data
8.2
403
Not enough data
Insights
8.4
422
Not enough data
8.4
407
Not enough data
8.3
382
Not enough data
7.2
344
Not enough data
7.5
350
Not enough data
8.0
95
Not enough data
Categories
Categories
Shared Categories
CloudTalk and Freshcaller are categorized as VoIP Providers, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, and Contact Center Quality Assurance
Unique Categories
CloudTalk is categorized as Speech Analytics, Auto Dialer, Outbound Call Tracking, and Cloud PBX Platforms
Freshcaller is categorized as Conversational Support
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshcaller
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.2%
Information Technology and Services
9.3%
Marketing and Advertising
6.1%
Financial Services
5.1%
Education Management
4.4%
Other
65.0%
Information Technology and Services
14.4%
Online Media
12.0%
Computer Software
10.4%
Retail
6.4%
Financial Services
4.0%
Other
52.8%
Discussions
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
Freshcaller has no discussions with answers
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