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At a Glance
Market Segments
Small-Business (62.8% of reviews)
Small-Business (71.2% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
$39/user/month, billed annually/user
CloudTalk
Star Rating
(1,624)4.4 out of 5
Market Segments
Small-Business (62.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansFreshcaller
Star Rating
(132)4.1 out of 5
Market Segments
Small-Business (71.2% of reviews)
Pros & Cons
Entry-Level Pricing
$39/user/month, billed annually/user
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that CloudTalk excels in user satisfaction, reflected in its higher overall ratings and a robust number of recent reviews. Users appreciate features like the Smart Dialer and Power Dialer, which streamline their workflows and enhance productivity.
- Users say Freshcaller offers a unified platform that integrates customer support, marketing, and sales tools, making it easier for teams to manage interactions across multiple channels. This integration is particularly praised for its automation capabilities, which help reduce manual tasks.
- Reviewers mention that CloudTalk's setup process is smooth and flexible, allowing users to quickly get started without extensive training. This ease of implementation is a significant advantage for businesses looking to minimize downtime during onboarding.
- According to verified reviews, Freshcaller is noted for its knowledgeable support team, which users find helpful when addressing issues. This level of support can be crucial for small businesses that may not have dedicated IT resources.
- G2 reviewers highlight that while Freshcaller has a strong focus on small businesses, it sometimes struggles with specific workflow needs, leading to configuration challenges. In contrast, CloudTalk's features are often seen as more adaptable to various business requirements.
- Users appreciate CloudTalk's excellent connection rates across different regions, which enhances communication reliability. This aspect is particularly beneficial for businesses with a global customer base, ensuring that calls are consistently clear and stable.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Freshcaller
Pro
$39
/user/month, billed annually/user
Everything in Growth, 3000 Free minutes/month and
- Holiday Routing
- Advanced Call Metrics
- Call Barging
Free Trial
CloudTalk
Free Trial is available
Freshcaller
No trial information availableRatings
Meets Requirements
8.7
1,389
8.4
106
Ease of Use
9.1
1,417
8.6
105
Ease of Setup
8.9
1,030
8.4
60
Ease of Admin
8.9
603
8.4
60
Quality of Support
8.8
1,258
8.5
101
Has the product been a good partner in doing business?
8.9
604
8.4
58
Product Direction (% positive)
8.8
1,351
8.5
104
Features by Category
Dialing Options
8.6
232
|
Verified
Not enough data
8.5
224
|
Verified
Not enough data
8.4
23
Not enough data
Agent Tools
8.1
204
|
Verified
Not enough data
8.2
210
|
Verified
Not enough data
8.9
236
|
Verified
Not enough data
Automation
8.3
200
|
Verified
Not enough data
8.3
196
|
Verified
Not enough data
8.2
198
|
Verified
Not enough data
Agentic AI - Auto Dialer
6.9
20
Not enough data
7.8
20
Not enough data
AI Capabilities - Auto Dialer
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Not enough data
Quality Assurance
9.1
79
Not enough data
9.0
76
Feature Not Available
9.0
80
Not enough data
Engagement
8.7
77
Not enough data
9.2
86
Not enough data
8.7
76
Feature Not Available
Performance
8.9
77
Not enough data
9.1
81
Not enough data
Generative AI
8.6
22
Not enough data
8.6
32
Not enough data
Channels
8.9
632
|
Verified
8.8
45
|
Verified
7.8
507
Feature Not Available
7.7
490
Feature Not Available
7.9
525
|
Verified
Feature Not Available
7.8
489
8.6
28
Generative AI
7.6
280
Not enough data
Functions
8.5
568
|
Verified
8.5
49
|
Verified
8.4
571
|
Verified
8.8
53
|
Verified
8.6
561
|
Verified
8.6
50
|
Verified
8.2
510
6.9
13
|
Verified
8.2
516
|
Verified
8.7
20
|
Verified
8.5
520
|
Verified
8.6
35
|
Verified
8.4
534
|
Verified
8.4
34
|
Verified
8.4
525
|
Verified
8.8
27
Agentic AI - Contact Center
7.9
144
Not enough data
8.3
144
Not enough data
8.2
143
Not enough data
8.1
142
Not enough data
Administrative
8.5
582
|
Verified
8.6
65
|
Verified
8.8
588
|
Verified
9.0
52
|
Verified
8.7
617
|
Verified
8.3
53
|
Verified
8.8
573
|
Verified
8.7
34
|
Verified
8.3
515
|
Verified
7.5
17
Workforce Management
8.7
110
|
Verified
Not enough data
8.7
105
|
Verified
Not enough data
8.6
95
|
Verified
Not enough data
8.7
101
|
Verified
Not enough data
8.8
106
Not enough data
Administration
8.8
115
|
Verified
Not enough data
8.9
113
|
Verified
Not enough data
8.8
118
|
Verified
Not enough data
8.5
107
|
Verified
Feature Not Available
8.7
100
|
Verified
Not enough data
Conversational Platform
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.8
211
Not enough data
8.3
227
Not enough data
8.1
225
Not enough data
8.5
234
Not enough data
8.2
236
Not enough data
8.1
221
Not enough data
8.2
225
Not enough data
Generative AI
7.4
106
Not enough data
Workforce Management
8.8
230
Not enough data
8.7
230
Not enough data
Call Center Infrastructure (CCI)
8.7
21
Not enough data
8.9
21
Not enough data
9.1
20
Not enough data
8.7
20
Not enough data
Administrative
9.0
237
Not enough data
8.7
239
Not enough data
Generative AI
7.9
37
Not enough data
Basic Communication - Cloud PBX
9.4
26
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
25
Not enough data
9.2
26
Not enough data
9.6
24
Not enough data
Advanced Features - Cloud PBX
9.5
25
Not enough data
9.4
26
Not enough data
9.4
26
Not enough data
8.5
25
Not enough data
Platform Basics - VoIP Providers
8.3
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
8.4
24
Not enough data
7.7
22
Not enough data
7.4
22
Not enough data
Basic Communication
8.9
227
|
Verified
Not enough data
6.5
136
Feature Not Available
7.1
156
|
Verified
Feature Not Available
6.3
129
Feature Not Available
7.3
146
|
Verified
Not enough data
8.0
160
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Not enough data
Access
8.0
155
Feature Not Available
8.0
169
|
Verified
Not enough data
8.3
178
|
Verified
Feature Not Available
Advanced Features
7.6
160
|
Verified
Not enough data
7.6
151
|
Verified
Not enough data
8.9
207
|
Verified
Not enough data
Agentic AI - Outbound Call Tracking
7.4
90
Not enough data
7.4
90
Not enough data
Calling
9.0
467
Not enough data
8.1
399
Not enough data
8.5
426
Not enough data
8.8
442
Not enough data
8.3
102
Not enough data
Contacts
8.1
418
Not enough data
8.0
392
Not enough data
8.2
403
Not enough data
Insights
8.4
417
Not enough data
8.4
407
Not enough data
8.3
384
Not enough data
7.2
346
Not enough data
7.5
351
Not enough data
8.0
95
Not enough data
Categories
Categories
Shared Categories
CloudTalk and Freshcaller are categorized as VoIP Providers, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, and Contact Center Quality Assurance
Unique Categories
CloudTalk is categorized as Speech Analytics, Auto Dialer, Outbound Call Tracking, and Cloud PBX Platforms
Freshcaller is categorized as Conversational Support
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshcaller
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.8%
Information Technology and Services
9.4%
Marketing and Advertising
5.7%
Financial Services
5.0%
Education Management
4.7%
Other
65.4%
Information Technology and Services
14.4%
Online Media
12.0%
Computer Software
10.4%
Retail
6.4%
Financial Services
4.0%
Other
52.8%
Discussions
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
Freshcaller has no discussions with answers
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