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At a Glance
Market Segments
Mid-Market (56.1% of reviews)
Mid-Market (73.1% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
ClientSuccess
Star Rating
(422)4.4 out of 5
Market Segments
Mid-Market (56.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about ClientSuccessCustomerSuccessBox
Star Rating
(134)4.5 out of 5
Market Segments
Mid-Market (73.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about CustomerSuccessBoxSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ClientSuccess excels in its Quality of Support with a score of 8.8, while CustomerSuccessBox shines even brighter with a score of 9.3, indicating a more responsive and helpful support team.
- Reviewers mention that CustomerSuccessBox offers superior Customer Monitoring capabilities, scoring 8.9 compared to ClientSuccess's 8.6, which allows for more effective tracking of customer engagement and health.
- G2 users highlight that ClientSuccess has a more flexible Sales Process with a score of 8.0, while CustomerSuccessBox's score of 7.7 suggests it may have a more rigid approach, potentially impacting user experience during the sales cycle.
- Users on G2 note that CustomerSuccessBox provides better Machine Learning features, scoring 8.3 compared to ClientSuccess's 6.1, which enhances predictive analytics and customer insights.
- Reviewers say that ClientSuccess's Playbooks feature scores 8.3, but CustomerSuccessBox's score of 8.8 indicates a more robust and user-friendly implementation, making it easier for teams to follow best practices.
- Users report that CustomerSuccessBox outperforms ClientSuccess in Customization options, with a score of 8.3 versus 7.6, allowing businesses to tailor the software more closely to their specific needs.
Pricing
Entry-Level Pricing
ClientSuccess
ClientSuccess
Contact Us
- Customer Success Management Software
- Customer Journey Mapping
- Forecasting SaaS Renewal
CustomerSuccessBox
No pricing availableFree Trial
ClientSuccess
No trial information availableCustomerSuccessBox
Free Trial is available
Ratings
Meets Requirements
8.3
316
8.5
102
Ease of Use
8.9
319
8.6
103
Ease of Setup
8.4
150
8.1
37
Ease of Admin
8.9
156
8.8
37
Quality of Support
8.8
286
9.3
100
Has the product been a good partner in doing business?
9.4
154
9.1
37
Product Direction (% positive)
8.5
294
9.3
89
Features by Category
Customer Information
8.5
238
|
Verified
8.8
76
|
Verified
8.6
240
|
Verified
8.9
74
|
Verified
8.5
238
|
Verified
8.7
74
|
Verified
7.8
183
8.7
75
|
Verified
8.3
204
|
Verified
8.6
74
|
Verified
7.9
187
|
Verified
8.6
72
|
Verified
7.4
124
|
Verified
8.3
48
Predictions
8.1
194
|
Verified
8.5
72
|
Verified
7.2
146
|
Verified
8.4
65
|
Verified
7.3
139
|
Verified
8.7
65
|
Verified
6.1
96
|
Verified
8.3
50
|
Verified
Platform
7.6
223
|
Verified
8.2
69
|
Verified
7.5
204
|
Verified
8.6
64
|
Verified
7.7
195
|
Verified
8.3
55
|
Verified
8.0
189
|
Verified
8.7
64
|
Verified
7.8
207
|
Verified
8.5
69
|
Verified
7.6
216
|
Verified
8.3
64
|
Verified
8.1
205
|
Verified
8.6
58
|
Verified
8.6
174
|
Verified
8.7
57
|
Verified
8.3
226
|
Verified
8.5
68
|
Verified
8.7
220
|
Verified
8.4
61
|
Verified
Generative AI
6.3
8
Not enough data
6.3
8
Not enough data
Agentic AI - Customer Success
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Billing and Payments
7.2
17
Not enough data
7.1
18
Not enough data
7.1
18
Not enough data
Revenue Recognition
7.5
24
Not enough data
7.4
18
Not enough data
7.5
21
Not enough data
Revenue Optimization
8.5
30
Not enough data
7.6
21
Not enough data
8.0
31
Not enough data
8.2
27
Not enough data
Sales Team
8.0
15
7.7
10
7.8
17
8.1
12
8.3
20
8.8
15
Intelligence
8.1
18
8.3
15
7.4
17
7.9
13
7.9
17
8.1
12
Mapping
7.3
14
9.1
13
8.1
24
9.0
13
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Onboarding Setup
8.2
53
8.7
15
8.3
51
8.7
14
8.4
56
8.8
13
Project Tracking
8.0
51
8.8
14
8.2
45
8.3
13
8.3
44
8.7
13
8.0
58
9.0
13
8.2
48
8.5
14
Customer Engagement
7.8
43
8.5
12
8.1
54
8.7
13
7.0
32
8.9
12
8.0
49
9.2
13
7.6
41
8.7
13
Categories
Categories
Shared Categories
ClientSuccess and CustomerSuccessBox are categorized as Customer Success, Client Onboarding, and Customer Revenue Optimization
Unique Categories
ClientSuccess is categorized as Subscription Revenue Management
CustomerSuccessBox has no unique categories
Reviews
Reviewers' Company Size
ClientSuccess
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CustomerSuccessBox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.3%
Information Technology and Services
16.6%
Marketing and Advertising
8.7%
Internet
3.9%
Computer & Network Security
3.9%
Other
29.6%
Computer Software
39.6%
Information Technology and Services
24.6%
Logistics and Supply Chain
9.7%
Education Management
6.7%
Consumer Services
4.5%
Other
14.9%
Discussions
Is there a way to mass upload Zendesk Company IDs so we don't have to manual input them in each client in CS?
5 Comments
JW
Yes. The ClientSuccess Support team is amazingly helpful and can upload those changes for you. Read more
Is there a way view clients that I am a CSM #2 on within my client list?
3 Comments
JW
Yes. You can add a custom field that identifies the 2nd CSM and then pull a list by that custom field.Read more
Does ClientSuccess support B2C subscription companies?
2 Comments
BF
You can leverage multiple customer types within ClientSuccess (CS). While it was not designed for B2C, you can definitely use CS to manage your B2C...Read more
what is best use of this CSB in CRM industry
2 Comments
SK
CustomerSuccessBox comes post sales to help you retain your customers. Through the platform you can get insights on how your CRM users are using the...Read more
Should customer success solution have mature AI recommendation with in-app walk through system
1 Comment
SK
Yes... Reality is that with 100 of data points it's near impossible for the human mind to comprehend, analyse, and configure rules and alerts with accurate...Read more
CustomerSuccessBox has no more discussions with answers
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