Compare ClickDesk and Zendesk for Customer Service 
At a Glance
Market Segments
Small-Business (44.7% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
$19.99 per month
$19.00 1 user per month billed annually
ClickDesk
Star Rating
(48)3.8 out of 5
Market Segments
Small-Business (44.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$19.99 per month
Browse all 3 pricing plansZendesk for Customer Service
Star Rating
(6,786)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in overall user satisfaction, boasting a significantly higher G2 Score compared to ClickDesk. Users appreciate its intuitive interface, stating it is "easy to use, not confusing, very clear; good guidelines," which enhances their daily workflow.
- Users say that Zendesk's centralized platform has transformed their customer support experience, allowing them to manage emails, chats, and social media seamlessly. This is a stark contrast to ClickDesk, which, while noted as a good chat tool, lacks the comprehensive integration that many users find essential.
- Reviewers mention that Zendesk's implementation process is quick and straightforward, with many highlighting the intuitive onboarding wizard. In comparison, ClickDesk has not received recent reviews, which raises concerns about its current usability and support.
- According to verified reviews, Zendesk for Customer Service offers superior quality of support, with users rating it highly for responsiveness and helpfulness. In contrast, ClickDesk's support quality is perceived as lower, with users noting it could be improved.
- Users highlight that Zendesk's ticketing system is robust, with features that allow for easy access to customer information and streamlined ticket management. ClickDesk, while offering video call capabilities, does not provide the same level of ticketing functionality, which is crucial for many businesses.
- Reviewers appreciate Zendesk's extensive reporting and analytics features, which help businesses track performance and improve service delivery. ClickDesk, on the other hand, has received mixed feedback regarding its reporting capabilities, indicating that it may not meet the needs of users looking for in-depth insights.
Pricing
Entry-Level Pricing
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
ClickDesk
No trial information availableZendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.3
44
8.6
5,169
Ease of Use
8.5
44
8.6
5,269
Ease of Setup
8.7
22
8.0
3,236
Ease of Admin
8.1
24
8.2
3,105
Quality of Support
7.8
43
8.4
4,898
Has the product been a good partner in doing business?
8.0
23
8.4
3,029
Product Direction (% positive)
7.9
44
8.0
4,824
Features by Category
Ticket and Case Management
8.6
17
|
Verified
8.8
2577
|
Verified
8.4
17
|
Verified
8.7
2603
|
Verified
8.6
17
|
Verified
8.5
2530
|
Verified
8.8
18
|
Verified
8.4
2364
|
Verified
9.4
15
8.2
1930
|
Verified
Feature Not Available
8.4
2407
|
Verified
8.9
17
|
Verified
8.6
2406
|
Verified
8.8
17
8.3
1862
|
Verified
Generative AI
Not enough data
7.6
386
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
244
Not enough data
8.0
246
Communication Channels
9.0
17
|
Verified
8.5
2066
|
Verified
8.9
18
|
Verified
8.8
2327
|
Verified
9.4
17
|
Verified
8.4
1744
|
Verified
8.6
17
|
Verified
8.0
1435
|
Verified
Feature Not Available
8.0
1322
|
Verified
Platform
8.6
6
|
Verified
7.7
1390
|
Verified
8.1
30
|
Verified
8.0
1781
|
Verified
9.5
7
|
Verified
8.3
1956
|
Verified
8.9
6
|
Verified
8.2
1761
|
Verified
8.3
16
|
Verified
7.9
2364
|
Verified
8.8
16
|
Verified
8.0
2416
|
Verified
Usability
Not enough data
8.3
665
Not enough data
8.3
661
Not enough data
8.4
634
Reporting
Not enough data
8.3
587
Not enough data
7.9
562
Not enough data
8.2
643
Generative AI
Not enough data
7.3
177
Not enough data
7.2
176
Responses
Not enough data
8.2
62
Not enough data
8.6
69
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.4
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.5
25
Not enough data
7.8
25
Platform
Not enough data
8.2
67
Not enough data
8.2
65
Not enough data
8.4
62
Autonomy - AI Agents
Not enough data
7.8
24
Not enough data
7.4
25
Not enough data
7.4
26
Not enough data
7.5
26
Generative AI
Not enough data
7.6
31
Not enough data
8.1
30
Responses
Not enough data
8.1
466
Not enough data
8.1
464
Not enough data
8.3
447
Not enough data
8.1
446
Not enough data
8.1
355
Platform
Not enough data
8.6
470
Not enough data
8.3
469
Not enough data
8.3
463
Not enough data
8.2
465
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.1
112
Not enough data
8.2
111
Conversational Platform
Not enough data
8.1
860
Not enough data
8.3
716
Not enough data
8.2
683
Not enough data
8.2
748
Support Automation
Not enough data
8.1
713
Not enough data
8.3
756
Not enough data
8.4
714
Not enough data
8.1
788
Generative AI
Not enough data
7.8
203
Not enough data
7.8
202
Messaging Channels
Not enough data
7.6
78
Not enough data
9.0
170
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
83
Not enough data
7.6
77
Not enough data
8.1
85
Automation
Not enough data
8.1
85
Not enough data
8.2
83
Not enough data
8.1
83
Artificial Intelligence
Not enough data
7.8
82
Not enough data
7.7
81
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
206
Not enough data
Feature Not Available
Communication
7.9
26
|
Verified
8.6
948
|
Verified
7.3
27
|
Verified
8.4
962
|
Verified
8.0
22
8.1
719
8.2
24
8.5
735
|
Verified
Not enough data
8.0
520
Internal Use
8.1
30
|
Verified
8.0
1781
|
Verified
7.7
25
|
Verified
8.5
847
|
Verified
7.8
24
|
Verified
8.1
649
7.9
24
8.5
897
7.7
24
|
Verified
8.6
825
|
Verified
7.4
26
|
Verified
8.3
845
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1510
Not enough data
8.5
1441
Not enough data
8.0
1024
Not enough data
7.7
647
Not enough data
8.0
779
Self-Service Platform
Not enough data
8.2
829
Not enough data
8.2
845
Not enough data
7.7
664
Not enough data
8.2
811
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.5(won by default)
78
Not enough data
7.5(won by default)
79
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
744
Not enough data
8.8(won by default)
693
Channels
Not enough data
9.0(won by default)
743
Not enough data
8.4(won by default)
587
Not enough data
8.7(won by default)
566
Not enough data
8.2(won by default)
487
Not enough data
8.3(won by default)
422
Insight
Not enough data
8.1(won by default)
540
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
563
Not enough data
8.7(won by default)
667
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
72
Not enough data
8.1
71
Not enough data
8.2
70
Not enough data
8.3
70
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
71
Not enough data
8.3
71
Not enough data
8.5
70
Automation
Not enough data
8.7
73
Not enough data
8.6
71
Not enough data
7.9
69
Autonomy
Not enough data
8.1
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
11
Not enough data
8.9
11
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
8.9
6
Not enough data
9.2
8
Not enough data
8.5
9
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Unique Categories
ClickDesk has no unique categories
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Chatbots, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Self-Service, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
ClickDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
8.5%
Telecommunications
6.4%
Education Management
6.4%
Marketing and Advertising
6.4%
Information Technology and Services
6.4%
Other
66.0%
Computer Software
14.1%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
5.0%
Consumer Services
4.4%
Other
57.9%
Discussions
ClickDesk has no discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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