G2 reviewers report that Salesforce Commerce for B2C excels in overall user satisfaction, reflected in its higher G2 Score of 81.44 compared to Cleverbridge's 56.68. Users appreciate its user-friendly interface and efficient navigation, making it a preferred choice for managing online stores.
According to verified reviews, Salesforce Commerce for B2C has a significant advantage in the number of reviews, with 533 compared to Cleverbridge's 58. This suggests a broader user base and more reliable insights into its performance, particularly in areas like inventory tracking and customer management.
Users say that Salesforce Commerce for B2C offers robust integration with the Salesforce ecosystem, enhancing its functionality for enterprise-level e-commerce. Reviewers highlight the seamless connection with CRM, Marketing Cloud, and Service Cloud, which provides a unified view of customer interactions.
Reviewers mention that Cleverbridge shines in its handling of complex billing scenarios, such as taxes and VAT compliance. Users appreciate its flexible subscription models and the dedicated support from the client service team, which has been a consistent positive over their long-term use.
According to recent feedback, while Salesforce Commerce for B2C has a slightly lower score in ease of setup, users still find it manageable. In contrast, Cleverbridge users report a smoother setup experience, which may appeal to those prioritizing quick implementation.
G2 reviewers highlight that while both platforms offer strong support, Cleverbridge receives higher marks for its quality of support. Users have praised the attention given by the client service team, which can be a crucial factor for businesses needing reliable assistance.
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Cleverbridge
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Salesforce Commerce for B2C
B2C Commerce - Growth
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Create AI-powered consumer experiences with templates and composable storefronts, including multiple sites and price books.
B2C business-to-consumer ecommerce, also called retail ecommerce, is a business model that involves sales between online businesses and consumers. B2C...Read more
What is b2b and b2c in Salesforce?
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B2B is digital solutions for business to business buyers and B2C is digital solutions for business to customer buyers. For more information checkout...Read more
What is Salesforce commerce?
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Salesforce Commerce helps you maximize revenue and deliver success now through capabilities including B2C Commerce, B2B Commerce, Order Management, and...Read more
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