Introducing G2.ai, the future of software buying.Try now
Compare Chatwoot and HubSpot Service Hub 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ElevenLabs
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Customerscore.io
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
LiveChat
Visit Website
At a Glance
Market Segments
Small-Business (57.1% of reviews)
Small-Business (59.6% of reviews)
Entry-Level Pricing
$19.00 1 Agent Per Month
$0.00 Per Month
Chatwoot
Star Rating
(14)4.5 out of 5
Market Segments
Small-Business (57.1% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 Agent Per Month
Browse all 4 pricing plansHubSpot Service Hub
Star Rating
(2,873)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that HubSpot Service Hub excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Chatwoot. Users appreciate its comprehensive features, such as the built-in knowledge base that streamlines self-service and reduces repetitive inquiries.
- Users say that HubSpot Service Hub's automation tools are a standout feature, saving them hours each week by efficiently routing tickets and triggering follow-up emails. This level of automation is often highlighted as a game-changer for managing customer interactions.
- Reviewers mention that while Chatwoot offers a clean and clear user interface, it struggles with market presence, reflected in its low G2 Score. However, users appreciate its scalability and the ability to self-host, making it a flexible option for businesses looking for cost-effective solutions.
- According to verified reviews, HubSpot Service Hub shines in reporting and analytics, with users noting its effectiveness in keeping client information organized and accessible. This feature is particularly beneficial for small businesses aiming to enhance their customer relationship management.
- Users highlight that Chatwoot is very easy to use and responsive, making it a good choice for teams needing a straightforward platform for customer engagement. Its features like chatbots and mobile apps are praised for enhancing team management and customer support.
- G2 reviewers indicate that HubSpot Service Hub has a more extensive support network, with a higher quality of support ratings. Users have noted that the platform's support resources are invaluable, especially for those new to customer service software.
Pricing
Entry-Level Pricing
Chatwoot
Self-hosted Chatwoot
$19.00
1 Agent Per Month
- Self-hosted offering
- Privacy compliant
- 360 degree profile of the user
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
Free Trial
Chatwoot
Free Trial is available
HubSpot Service Hub
Free Trial is available
Ratings
Meets Requirements
9.1
13
8.5
2,113
Ease of Use
9.3
14
8.6
2,305
Ease of Setup
9.5
11
8.3
1,316
Ease of Admin
9.3
5
8.5
913
Quality of Support
8.9
11
8.8
1,941
Has the product been a good partner in doing business?
9.7
5
8.8
901
Product Direction (% positive)
9.2
14
8.7
1,981
Features by Category
Ticket and Case Management
Not enough data
8.5
767
|
Verified
Not enough data
8.4
768
|
Verified
Not enough data
8.4
773
|
Verified
Not enough data
8.2
706
|
Verified
Not enough data
7.8
483
Not enough data
8.2
707
|
Verified
Not enough data
8.4
716
Not enough data
8.7
739
|
Verified
Generative AI
Not enough data
7.4
96
Not enough data
7.4
96
Agentic AI - Help Desk
Not enough data
7.5
90
Not enough data
7.6
92
Not enough data
7.5
91
Communication Channels
Not enough data
8.1
505
Not enough data
8.5
718
|
Verified
Not enough data
8.3
642
|
Verified
Not enough data
7.8
448
Not enough data
7.7
465
Platform
Not enough data
7.4
513
9.0
8
8.1
625
|
Verified
Not enough data
8.4
668
|
Verified
Not enough data
8.3
624
|
Verified
Not enough data
8.3
719
|
Verified
Not enough data
8.5
742
|
Verified
Customer Information
Not enough data
8.4
611
|
Verified
Not enough data
8.6
744
|
Verified
Not enough data
8.6
790
|
Verified
Not enough data
8.0
484
|
Verified
Not enough data
8.3
607
|
Verified
Not enough data
8.3
594
|
Verified
Not enough data
8.5
752
|
Verified
Predictions
Not enough data
7.5
458
|
Verified
Not enough data
7.9
480
|
Verified
Not enough data
8.2
559
Not enough data
7.8
408
|
Verified
Platform
Not enough data
8.5
862
|
Verified
Not enough data
8.2
710
|
Verified
Not enough data
8.4
745
|
Verified
Not enough data
8.6
816
|
Verified
Not enough data
8.4
867
|
Verified
Not enough data
8.2
664
Not enough data
8.5
788
|
Verified
Not enough data
8.8
749
|
Verified
Not enough data
8.7
858
|
Verified
Not enough data
8.8
842
|
Verified
Generative AI
Not enough data
7.7
121
Not enough data
7.8
118
Agentic AI - Customer Success
Not enough data
7.5
92
Not enough data
7.6
93
Not enough data
7.7
94
Not enough data
7.8
93
Not enough data
7.7
93
Responses
Not enough data
9.1
17
Not enough data
8.7
17
Not enough data
9.0
17
Automation - AI Agents
Not enough data
8.6
17
Not enough data
8.6
17
Not enough data
8.7
17
Not enough data
8.6
17
Not enough data
8.8
17
Platform
Not enough data
8.2
17
Not enough data
8.8
17
Not enough data
8.8
17
Autonomy - AI Agents
Not enough data
8.9
17
Not enough data
8.6
17
Not enough data
8.4
17
Not enough data
8.6
17
Generative AI
Not enough data
8.9
18
Not enough data
9.1
18
Conversational Platform
Not enough data
8.3
806
Not enough data
8.0
609
Not enough data
8.1
356
Not enough data
8.2
549
Support Automation
Not enough data
8.2
634
Not enough data
8.1
398
Not enough data
8.2
610
Not enough data
8.1
567
Generative AI
Not enough data
7.4
265
Not enough data
7.5
262
Generative AI
Not enough data
7.7
141
Not enough data
7.7
139
Not enough data
Feature Not Available
Communication
8.1
7
8.6
426
|
Verified
7.6
7
8.4
424
|
Verified
7.7
5
8.7
390
|
Verified
8.3
5
8.6
338
7.5
6
8.1
266
Internal Use
9.0
8
8.1
625
|
Verified
8.6
6
8.5
382
|
Verified
8.1
6
8.4
342
|
Verified
8.3
5
8.6
423
8.3
5
8.8
413
|
Verified
7.8
6
8.7
401
|
Verified
Generative AI
Not enough data
7.6
188
Self-Service Experience
8.0
5
8.6
657
Not enough data
8.6
630
Not enough data
7.7
86
Not enough data
7.9
418
Not enough data
8.3
453
Self-Service Platform
Not enough data
8.3
439
Not enough data
8.5
455
Not enough data
7.7
362
Not enough data
8.3
431
Agentic AI - Customer Self-Service
Not enough data
8.4
34
Not enough data
8.5
34
Not enough data
8.3
34
Not enough data
8.4
34
Not enough data
8.7
34
Not enough data
8.9
33
Not enough data
8.6
33
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.6
86
Not enough data
7.5
86
Generative AI
Not enough data
7.5
79
Not enough data
7.3
80
Survey Management
Not enough data
8.6
212
|
Verified
Not enough data
8.6
258
|
Verified
Not enough data
8.7
277
|
Verified
Not enough data
8.6
262
|
Verified
Process Management
Not enough data
8.5
245
|
Verified
Not enough data
8.6
255
Not enough data
8.6
253
|
Verified
Not enough data
8.6
254
System Management
Not enough data
8.9
251
|
Verified
Not enough data
8.8
242
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chatwoot and HubSpot Service Hub are categorized as Shared Inbox, Live Chat, Help Desk, Conversational Support, and Customer Self-Service
Unique Categories
Chatwoot is categorized as Social Customer Service
HubSpot Service Hub is categorized as AI Agents For Business Operations, Customer Success, Enterprise Feedback Management, and Digital Customer Service Platforms
Reviews
Reviewers' Company Size
Chatwoot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
14.3%
Information Technology and Services
14.3%
Computer Software
14.3%
Staffing and Recruiting
7.1%
Marketing and Advertising
7.1%
Other
42.9%
Computer Software
19.5%
Information Technology and Services
10.6%
Marketing and Advertising
5.2%
Financial Services
4.6%
Education Management
3.3%
Other
56.8%
Alternatives
Discussions
Chatwoot has no discussions with answers
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
Tim's Web Worx: HubSpot Service Hub Review
As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
How to customise the website
2 Comments
MK
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 Comments
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
