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At a Glance
Market Segments
Mid-Market (50.5% of reviews)
Enterprise (62.2% of reviews)
Entry-Level Pricing
Contact Us
Free Trial Per Month
Chattermill
Star Rating
(214)4.5 out of 5
Market Segments
Mid-Market (50.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Learn more about ChattermillLumoa
Star Rating
(37)4.4 out of 5
Market Segments
Enterprise (62.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free Trial Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Chattermill excels in its Quality of Support with a score of 9.3, while Lumoa, although still strong, has a slightly lower score of 8.8. Reviewers mention that Chattermill's support team is responsive and helpful, making it easier to resolve issues quickly.
- Reviewers mention that Chattermill's Ease of Use is rated at 8.7, which is higher than Lumoa's 8.3. Users on G2 appreciate Chattermill's intuitive interface, which simplifies the user experience, especially for new users.
- G2 users highlight Chattermill's superior Data Visualization capabilities with a score of 8.9 compared to Lumoa's 7.8. Users say that Chattermill provides more insightful and visually appealing dashboards, making it easier to interpret data.
- Users report that Chattermill's Feedback Aggregation feature is highly effective, scoring 8.8, while Lumoa does not have a comparable feature that stands out. Reviewers mention that Chattermill's ability to consolidate feedback from various sources is a significant advantage.
- Reviewers mention that Lumoa shines in Sentiment Analysis, scoring 8.8, slightly higher than Chattermill's 8.7. Users on G2 appreciate Lumoa's nuanced understanding of customer sentiment, which helps in making informed decisions.
- Users say that Chattermill's Generative AI Text Summarization feature is rated at 8.5, while Lumoa's is rated higher at 8.6. Reviewers mention that Lumoa's summarization capabilities provide clearer insights, making it easier to digest large volumes of feedback.
Pricing
Entry-Level Pricing
Chattermill
Enterprise
Contact Us
Unify your customer experience analytics in one place to discover insights across the customer journey. Scales with your needs, from one team or business unit to your whole organisation.
- SSO, user management and API access to manage large organisations
- Access to customer success managers, insight analysts and professional service offerings.
- Advanced feature access to scale granular insights and workflows
Lumoa
Lumoa Plans
Free Trial
Per Month
Unlimited users
- 1,000 Feedback responses/lifetime
- Unlimited Users
- 1 feedback source
Free Trial
Chattermill
Free Trial is available
Lumoa
Free Trial is available
Ratings
Meets Requirements
8.7
193
8.6
23
Ease of Use
8.7
197
8.3
24
Ease of Setup
8.3
114
8.0
9
Ease of Admin
8.9
54
8.3
9
Quality of Support
9.1
152
8.8
21
Has the product been a good partner in doing business?
9.1
50
8.7
10
Product Direction (% positive)
9.3
187
10.0
25
Features by Category
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.0
125
8.0
17
8.2
122
7.5
18
8.5
124
8.1
21
Feedback Analysis
8.4
127
8.0
18
8.6
125
8.8
20
8.6
121
8.9
19
Feedback Sources
8.7
112
7.4
16
8.8
114
7.8
19
7.6
95
6.9
17
8.2
109
7.5
17
Generative AI
7.2
76
Feature Not Available
7.4
81
8.4
18
Setup
8.1
51
7.8
12
8.4
51
7.7
11
8.7
42
8.0
11
Data
8.5
46
8.6
11
8.7
55
7.8
13
Analysis
8.6
49
7.8
13
8.2
39
7.2
10
8.4
49
7.9
11
8.4
49
8.8
11
8.8
52
8.6
12
8.5
46
8.2
13
8.1
13
7.6
11
Customization
8.0
34
7.3
11
7.9
34
7.0
11
7.7
34
6.8
11
Generative AI
7.5
27
7.7
11
8.0
30
8.6
12
Generative AI
8.2
16
Not enough data
8.4
17
Not enough data
Survey Management
8.6
34
Not enough data
8.5
31
Not enough data
8.8
39
|
Verified
Not enough data
8.5
37
Not enough data
Process Management
8.7
45
|
Verified
Not enough data
8.3
34
Not enough data
8.5
41
|
Verified
Not enough data
8.3
35
Not enough data
System Management
8.9
37
|
Verified
Not enough data
8.6
31
|
Verified
Not enough data
Categories
Categories
Shared Categories
Chattermill and Lumoa are categorized as Feedback Analytics and Text Analysis
Unique Categories
Chattermill is categorized as Enterprise Feedback Management
Lumoa is categorized as Experience Management
Reviews
Reviewers' Company Size
Chattermill
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Lumoa
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
15.6%
Financial Services
10.4%
Food & Beverages
9.0%
Information Technology and Services
6.6%
Consumer Services
5.2%
Other
53.3%
Financial Services
16.2%
Telecommunications
13.5%
Transportation/Trucking/Railroad
8.1%
Consumer Goods
8.1%
Retail
5.4%
Other
48.6%
Alternatives
Discussions
What is Chattermill used for?
1 Comment
Official Response from Chattermill
Chattermill is a customer feedback analytics and costumer insights platform that helps you unify and analyze feedback across every channel including surveys,...Read more
Chattermill has no more discussions with answers
Lumoa has no discussions with answers
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