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Compare Chatra and Crisp 
Featured Products
At a Glance
Market Segments
Small-Business (71.0% of reviews)
Small-Business (87.0% of reviews)
Entry-Level Pricing
No pricing available
Free
Chatra
Star Rating
(32)4.2 out of 5
Market Segments
Small-Business (71.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChatraCrisp
Star Rating
(183)4.5 out of 5
Market Segments
Small-Business (87.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Crisp excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Chatra. Users appreciate the great value in features provided for the subscription price, highlighting the excellent customer support and responsiveness.
- According to verified reviews, Crisp has a much larger volume of feedback, with 182 reviews compared to Chatra's 31. This suggests that users find Crisp to be a more reliable choice, as evidenced by comments on its clean and powerful user interface that supports a wide range of functions.
- Users say that Crisp's implementation process is quick and intuitive, making it easier for businesses to get started. Reviewers specifically mention enjoying the chat plugin and the ability to track conversations with prospects and subscribers effectively.
- Reviewers mention that while Chatra offers useful features like the ability to send messages to staff during business hours, it lacks the comprehensive feature set that Crisp provides. Users appreciate Chatra's ability to eliminate repetitive questions, but some feel it doesn't match the customization options available in Crisp.
- According to recent user feedback, Crisp shines in its quality of support, receiving high praise for being responsive and friendly. In contrast, Chatra's support is seen as less robust, with users noting that it could improve in this area.
- G2 reviewers highlight that both products meet user requirements well, but Crisp stands out with higher ratings in areas like product direction and pop-up chat features. Users appreciate these enhancements, which contribute to a more engaging customer interaction experience.
Pricing
Entry-Level Pricing
Chatra
No pricing availableCrisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Free Trial
Chatra
No trial information availableCrisp
Free Trial is available
Ratings
Meets Requirements
8.8
28
8.8
149
Ease of Use
9.1
28
9.0
152
Ease of Setup
8.6
12
8.9
126
Ease of Admin
8.1
12
8.8
101
Quality of Support
8.3
23
9.1
149
Has the product been a good partner in doing business?
7.8
12
8.9
102
Product Direction (% positive)
8.7
27
9.3
142
Features by Category
Ticket and Case Management
Not enough data
8.6
45
Not enough data
8.8
45
|
Verified
Not enough data
8.6
47
|
Verified
Not enough data
8.5
45
|
Verified
Not enough data
7.7
38
Not enough data
8.9
46
|
Verified
Not enough data
8.9
45
Not enough data
8.8
39
|
Verified
Generative AI
Not enough data
8.3
24
Not enough data
8.2
24
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.1
44
|
Verified
Not enough data
9.2
44
|
Verified
Not enough data
9.6
50
|
Verified
Not enough data
9.2
45
|
Verified
Not enough data
8.2
35
Platform
Not enough data
8.8
51
|
Verified
7.7
22
|
Verified
8.4
102
|
Verified
Not enough data
8.9
55
|
Verified
Not enough data
8.9
51
|
Verified
Not enough data
8.2
51
|
Verified
Not enough data
8.5
52
|
Verified
Generative AI
Not enough data
8.2
35
Not enough data
8.2
34
Not enough data
7.1
35
Communication
8.8
24
|
Verified
9.3
101
|
Verified
8.4
24
|
Verified
9.2
100
|
Verified
6.9
16
8.4
75
|
Verified
8.3
22
|
Verified
9.3
88
|
Verified
6.5
10
8.7
61
|
Verified
Internal Use
7.7
22
|
Verified
8.4
102
|
Verified
8.5
24
|
Verified
8.8
92
|
Verified
8.1
18
|
Verified
8.3
82
|
Verified
7.8
19
8.8
82
|
Verified
8.6
20
|
Verified
8.8
90
|
Verified
7.5
17
|
Verified
8.9
91
|
Verified
Generative AI
Not enough data
7.2
24
Self-Service Experience
Not enough data
8.5
46
Not enough data
8.3
45
Not enough data
6.7
36
Not enough data
8.3
31
Not enough data
7.9
35
Self-Service Platform
Not enough data
7.9
34
Not enough data
7.9
35
Not enough data
6.9
31
Not enough data
8.4
35
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.8(won by default)
7
Not enough data
8.8(won by default)
7
Process
Not enough data
8.1(won by default)
16
Not enough data
8.2(won by default)
14
Not enough data
8.7(won by default)
14
Channels
Not enough data
9.1(won by default)
18
Not enough data
9.4(won by default)
18
Not enough data
9.6(won by default)
19
Not enough data
7.6(won by default)
11
Not enough data
8.8(won by default)
12
Insight
Not enough data
8.6(won by default)
12
Not enough data
8.6(won by default)
15
Not enough data
8.6(won by default)
18
Not enough data
9.6(won by default)
16
Generative AI
Not enough data
7.8
12
Not enough data
7.9
12
Categories
Categories
Shared Categories
Chatra and Crisp are categorized as Live Chat
Unique Categories
Chatra has no unique categories
Crisp is categorized as Digital Customer Service Platforms, Shared Inbox, Social Customer Service, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
Chatra
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
16.1%
Computer Software
9.7%
Information Technology and Services
6.5%
Food & Beverages
6.5%
Consumer Services
6.5%
Other
54.8%
Computer Software
27.7%
Information Technology and Services
6.8%
Internet
5.6%
Marketing and Advertising
5.1%
Leisure, Travel & Tourism
4.0%
Other
50.8%
Discussions
Chatra has no discussions with answers
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
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