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Compare Chatmeter and SOCi 
Featured Products
At a Glance
Market Segments
Mid-Market (43.1% of reviews)
Small-Business (53.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Chatmeter
Star Rating
(353)4.5 out of 5
Market Segments
Mid-Market (43.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChatmeterSOCi
Star Rating
(3,595)4.5 out of 5
Market Segments
Small-Business (53.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SOCiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SOCi excels in overall user satisfaction, reflected in its significantly higher G2 Score compared to Chatmeter. Users appreciate SOCi's comprehensive features for social media management, noting that it saves time and provides inspiration for content creation.
- Users say that Chatmeter stands out for its exceptional support system, with many highlighting the dedication of the team. Reviewers mention that they feel like true partners rather than just clients, which enhances their overall experience with the platform.
- According to verified reviews, SOCi has a much larger volume of recent feedback, indicating a more active user base. This is particularly beneficial for potential buyers looking for up-to-date insights on the software's performance and reliability.
- Reviewers mention that Chatmeter offers an intuitive interface, making navigation easy for users. This ease of use is a significant advantage for teams that need to quickly adapt to new tools without extensive training.
- G2 reviewers report that while SOCi provides a robust set of features for social media planning and reporting, some users feel it could improve in areas like customer support responsiveness compared to Chatmeter's highly praised support.
- Users say that both platforms have their strengths, but Chatmeter's focus on actionable data and reputation management is particularly beneficial for businesses looking to enhance their local SEO efforts, a feature that some SOCi users feel could be more streamlined.
Pricing
Entry-Level Pricing
Chatmeter
No pricing availableSOCi
No pricing availableFree Trial
Chatmeter
No trial information availableSOCi
No trial information availableRatings
Meets Requirements
8.9
283
8.9
3,075
Ease of Use
9.0
286
8.7
3,250
Ease of Setup
8.7
162
8.7
2,017
Ease of Admin
8.8
168
8.9
1,302
Quality of Support
9.1
278
8.8
2,534
Has the product been a good partner in doing business?
9.2
168
9.0
1,288
Product Direction (% positive)
8.9
269
8.8
3,082
Features by Category
Social Analytics
8.7(won by 0.9)
68
7.8
767
8.7(won by 0.5)
52
8.2
802
8.6(tied score)
60
8.6(tied score)
816
Feature Not Available
7.9(won by default)
726
8.4(won by default)
50
Feature Not Available
8.0(won by 0.2)
19
7.8
727
8.8(won by 0.7)
23
8.1
727
Reports & Dashboards
8.4(won by 0.2)
65
8.2
786
8.7(won by 0.4)
66
8.3
787
8.8(won by 0.3)
63
8.5
780
8.2(won by default)
13
Feature Not Available
Agentic AI - Social Media Analytics
Not enough data
7.7(won by default)
197
Not enough data
7.8(won by default)
195
Not enough data
7.8(won by default)
193
Not enough data
7.7(won by default)
195
Not enough data
7.8(won by default)
194
Business Tools
8.4
38
8.1
157
7.5
23
Feature Not Available
Feature Not Available
7.6
149
8.5
36
7.8
161
8.5
35
8.0
161
Customer Tools
9.0
51
8.5
169
8.5
44
8.2
161
8.5
23
8.0
161
8.6
31
8.1
158
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.6
49
Not enough data
7.4
49
Not enough data
7.5
48
Not enough data
7.4
47
Not enough data
7.6
46
Listing Management
8.7
101
|
Verified
8.2
629
8.6
104
|
Verified
8.3
623
8.6
118
|
Verified
8.1
617
8.7
117
|
Verified
8.4
637
Performance
8.3
123
|
Verified
8.4
654
8.7
128
|
Verified
8.5
662
Local Search Optimization
8.6
60
|
Verified
8.2
410
9.2
60
|
Verified
8.4
423
9.1
64
8.5
428
9.4
67
|
Verified
8.6
421
8.5
46
|
Verified
8.7
430
8.9
65
|
Verified
8.5
436
Content & Collaboration
8.7
48
8.9
1556
8.4
44
8.4
1526
8.4
34
8.3
1402
8.5
34
8.3
1417
9.0
49
8.6
1468
7.5
21
8.4
1458
Social Management
8.5
69
8.6
1684
8.4
59
8.9
1714
8.4
52
8.3
1610
8.6
65
8.6
1669
Feature Not Available
8.1
1516
8.3
18
8.4
1508
7.8
10
Feature Not Available
Agentic AI - Social Media Management
Not enough data
7.9
375
Not enough data
7.9
373
Not enough data
8.1
374
Not enough data
7.9
373
Not enough data
8.0
374
Not enough data
7.9
374
Not enough data
8.0
373
Platform Interoperability
Not enough data
Feature Not Available
Agentic AI - Social Media Advertising
Not enough data
8.1
227
Not enough data
8.1
229
Not enough data
8.1
230
Not enough data
8.1
230
Not enough data
8.0
229
Not enough data
8.2
230
Social Functionality
Not enough data
8.8
1243
Campaign Management
Not enough data
8.6
1186
Not enough data
8.5
693
Not enough data
8.5
1185
Not enough data
8.3
1143
Not enough data
8.5
1144
Not enough data
Feature Not Available
Not enough data
8.5
1101
Not enough data
Feature Not Available
Not enough data
8.3
1077
Not enough data
8.5
1120
Not enough data
8.4
1081
Not enough data
8.1
1055
Not enough data
8.3
1060
Targeting
Not enough data
8.4
1161
Not enough data
Feature Not Available
Not enough data
8.3
1090
Not enough data
8.3
1103
Platform
Not enough data
8.3
1082
Not enough data
8.4
1112
Not enough data
8.7
1156
Not enough data
8.8
1169
Not enough data
8.6
1089
Not enough data
8.6
1133
Not enough data
8.7
1121
Not enough data
Feature Not Available
Not enough data
8.3
681
Responses
Not enough data
8.2
35
Not enough data
8.4
33
Not enough data
8.1
33
Automation - AI Agents
Not enough data
8.0
33
Not enough data
8.0
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
32
Platform
Not enough data
8.3
32
Not enough data
8.4
32
Not enough data
8.2
31
Autonomy - AI Agents
Not enough data
8.2
32
Not enough data
8.3
32
Not enough data
8.5
32
Not enough data
8.3
32
Generative AI
Not enough data
8.5
32
Not enough data
8.5
32
Responses
Not enough data
8.2
90
Not enough data
Feature Not Available
Not enough data
8.2
81
Not enough data
8.5
84
Not enough data
Feature Not Available
Platform
Not enough data
8.0
78
Not enough data
8.3
82
Not enough data
8.2
82
Not enough data
8.4
82
Not enough data
Feature Not Available
Not enough data
8.3
76
Not enough data
8.3
87
Generative AI
Not enough data
8.3
66
Not enough data
8.1
66
Survey Management
Not enough data
8.6
186
Not enough data
8.6
187
Not enough data
8.7
185
Not enough data
8.6
184
Survey Customization
Not enough data
8.6
180
Not enough data
8.7
179
Not enough data
8.7
141
Not enough data
Feature Not Available
Survey Insights
Not enough data
8.8
181
Not enough data
8.6
180
Not enough data
8.7
182
Not enough data
8.7
183
Agentic AI - Survey
Not enough data
8.7
60
Not enough data
8.6
60
Not enough data
8.6
60
Content Generation - AI Content Creation Platforms
Not enough data
8.4
48
Not enough data
8.5
47
Not enough data
8.5
48
Management - AI Content Creation Platforms
Not enough data
8.5
48
Not enough data
8.6
48
Not enough data
8.4
48
Consumer Intelligence
8.9
196
|
Verified
8.6
981
|
Verified
8.3
194
|
Verified
8.3
953
|
Verified
8.4
206
|
Verified
8.5
979
|
Verified
Reporting
Feature Not Available
Feature Not Available
8.1
175
|
Verified
8.3
934
|
Verified
8.8
220
|
Verified
8.8
1028
|
Verified
Media Monitoring
8.2
168
|
Verified
8.8
1020
|
Verified
8.0
157
|
Verified
8.9
1033
Feature Not Available
8.6
958
|
Verified
In-House Management
Feature Not Available
8.0
576
8.6
151
8.2
920
|
Verified
Generative AI
7.6
23
8.1
758
Agentic AI - Online Reputation Management
6.3
5
7.8
210
6.3
5
7.8
208
6.3
5
8.0
212
7.0
5
7.9
211
6.7
5
7.9
212
6.7
5
7.9
211
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.1
35
Not enough data
8.0
35
Not enough data
8.0
35
Not enough data
8.1
35
Not enough data
7.7
35
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.1
35
Not enough data
8.0
35
Not enough data
8.0
35
Not enough data
8.0
35
Automation
Not enough data
8.1
35
Not enough data
8.0
35
Not enough data
8.1
35
Autonomy
Not enough data
7.9
35
Not enough data
8.0
35
Not enough data
8.2
35
Not enough data
8.3
35
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chatmeter and SOCi are categorized as Store Locator, Local Listing Management, Local SEO, Online Reputation Management, Social Media Analytics, Social Media Management, and Multi-Location Marketing Platforms
Unique Categories
Chatmeter has no unique categories
SOCi is categorized as AI Content Creation Platforms, AI Agents For Business Operations, Chatbots, Social Media Advertising, Social Media Suites, Survey, and AI Customer Support Agents
Reviews
Reviewers' Company Size
Chatmeter
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SOCi
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Real Estate
19.6%
Restaurants
17.3%
Retail
6.2%
Food & Beverages
5.9%
Marketing and Advertising
5.3%
Other
45.7%
Real Estate
23.2%
Marketing and Advertising
6.8%
Health, Wellness and Fitness
6.8%
Retail
5.7%
Leisure, Travel & Tourism
4.9%
Other
52.6%
Discussions
What types of companies/industries does Chatmeter serve?
2 Comments
Official Response from Chatmeter
Automotive, Financial, Healthcare, Hospitality, Real Estate, Restaurant, Retail and more. We serve any brand with more than 20 physical locations.Read more
Can agencies use Chatmeter?
2 Comments
Official Response from Chatmeter
Yes. We partner with several agencies to help them manage the local reputation of all their clients.Read more
What is Reputation Management?
1 Comment
Official Response from Chatmeter
Reputation Management is the practice of attempting to shape public perception of a person or organization by influencing online information about that entity.Read more
I need step by step quidance
3 Comments
CD
Within the SOCi dashboard is SOCi University. They have a plethora of knowledge-based articles and videos to guide you through all dashboard functions.Read more
What type of integrations are available with SOCi?
1 Comment
NA
Hi Ashley, your Customer Success Manager will be happy to discuss these options with you via phone. SOCi has many integration methods for agencies that would...Read more
When will we be able to post more than 4 pictures at a time on Instagram and google account?
1 Comment
AC
Hi Fei,
Apologies for the delay on responding here. Earlier this year, the Instagram API was opened up so 3rd party applications can post multiple images...Read more
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