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Compare Chatlio and Drift 
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At a Glance
Market Segments
Small-Business (73.5% of reviews)
Mid-Market (51.7% of reviews)
Entry-Level Pricing
$29 per month
Starting at $2,500.00 Per Month
Chatlio
Star Rating
(85)4.3 out of 5
Market Segments
Small-Business (73.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$29 per month
Browse all 5 pricing plansDrift
Star Rating
(1,254)4.4 out of 5
Market Segments
Mid-Market (51.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Drift excels in its live chat functionality, scoring 9.1, which reviewers mention provides a seamless experience for real-time customer interactions. In contrast, Chatlio also performs well with a score of 9.4, indicating strong live chat capabilities but with a slightly higher user satisfaction.
- Reviewers mention that Drift's AI features, particularly in AI text generation, received a score of 7.7, which some users feel could be improved. On the other hand, Chatlio's AI text generation scored 7.9, suggesting a more favorable perception among users regarding its AI capabilities.
- G2 users highlight Drift's customization options, particularly in its Custom Booking Page feature, which scored 8.2. However, users on G2 report that Chatlio's personalization features, with a score of 8.5, provide a more tailored experience, making it easier for businesses to align the chat interface with their branding.
- Reviewers mention that Drift's integration capabilities, particularly with Salesforce, scored 8.0, which is beneficial for users looking for CRM integration. In comparison, Chatlio's integration options are perceived as slightly less robust, with a score of 7.8, leading some users to prefer Drift for its seamless connectivity with other tools.
- Users say that Drift's proactive engagement features scored 8.6, which reviewers appreciate for enhancing customer interaction. Conversely, Chatlio's proactive engagement scored slightly lower at 8.4, indicating that while it is effective, it may not be as robust as Drift's offerings in this area.
- Users report that Drift's overall ease of use scored 8.7, which many find intuitive and user-friendly. In contrast, Chatlio received a higher score of 9.1 for ease of use, suggesting that users find it even more accessible, which could be a deciding factor for teams prioritizing a straightforward setup.
Pricing
Entry-Level Pricing
Drift
Premium
Starting at $2,500.00
Per Month
For small businesses. The right amount of conversational firepower to keep your business growing.
- * Everything in Free, plus:
- Live Chat
- Meetings
Free Trial
Chatlio
No trial information availableDrift
Free Trial is available
Ratings
Meets Requirements
9.1
71
8.7
1,017
Ease of Use
9.1
71
8.7
1,030
Ease of Setup
9.0
52
8.4
507
Ease of Admin
8.6
53
8.5
473
Quality of Support
8.6
52
8.8
938
Has the product been a good partner in doing business?
9.2
50
8.9
472
Product Direction (% positive)
8.3
70
8.9
995
Features by Category
Messenger
Not enough data
8.5
204
|
Verified
Not enough data
8.2
202
|
Verified
Not enough data
9.1
274
|
Verified
Not enough data
8.6
251
|
Verified
Channels
Not enough data
7.9
117
|
Verified
Not enough data
8.9
250
|
Verified
Not enough data
7.7
92
|
Verified
Not enough data
7.6
82
|
Verified
Not enough data
7.8
91
|
Verified
Customers
Not enough data
8.6
225
|
Verified
Not enough data
8.4
203
|
Verified
Not enough data
8.1
242
|
Verified
Not enough data
8.7
241
|
Verified
Not enough data
8.5
245
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.9
316
|
Verified
Not enough data
8.2
310
|
Verified
Not enough data
8.2
289
|
Verified
Not enough data
8.7
305
|
Verified
Organization
Not enough data
8.0
266
|
Verified
Not enough data
8.0
270
|
Verified
Not enough data
8.3
277
|
Verified
Performance Analysis
Not enough data
7.8
242
|
Verified
Not enough data
8.0
262
|
Verified
Sales Analysis
Not enough data
7.5
216
|
Verified
Not enough data
7.7
222
|
Verified
Generative AI
Not enough data
7.5
88
Not enough data
7.6
86
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.2
281
Not enough data
8.3
269
Not enough data
8.5
304
Not enough data
8.1
274
Not enough data
8.0
229
Platform
Not enough data
8.9
310
Not enough data
8.4
292
Not enough data
8.4
276
Not enough data
8.1
282
Not enough data
7.9
241
Not enough data
8.4
262
Not enough data
8.2
287
Generative AI
Not enough data
7.7
85
Not enough data
7.7
83
Conversational Platform
Not enough data
8.6
168
Not enough data
8.4
118
Not enough data
8.7
129
Not enough data
8.6
93
Support Automation
Not enough data
Feature Not Available
Not enough data
8.4
148
Not enough data
8.8
139
Not enough data
8.5
93
Generative AI
Not enough data
8.0
32
Not enough data
7.8
32
Integrations
Not enough data
7.4
92
Not enough data
7.9
95
Not enough data
7.8
91
Not enough data
7.3
88
Not enough data
8.0
94
Branding & Customizatio
Not enough data
8.2
94
Not enough data
8.3
93
Not enough data
7.9
90
Automatic Rules & Configurations
Not enough data
8.4
95
Not enough data
8.2
90
Not enough data
8.1
93
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
7.8
12
Not enough data
7.8
12
Not enough data
8.1
12
Automation
Not enough data
8.2
11
Not enough data
8.3
13
Not enough data
8.3
12
Artificial Intelligence
Not enough data
7.7
13
Not enough data
8.2
13
Not enough data
8.3
14
Generative AI
Not enough data
7.7
31
Not enough data
7.9
30
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.7
83
Not enough data
7.7
81
Not enough data
7.3
81
Communication
9.4
58
|
Verified
9.2
542
|
Verified
9.2
59
|
Verified
8.5
538
|
Verified
Not enough data
7.8
323
|
Verified
9.1
45
8.6
414
|
Verified
Not enough data
7.9
189
Internal Use
7.8
53
|
Verified
8.4
461
|
Verified
9.0
48
|
Verified
8.7
471
|
Verified
8.1
40
|
Verified
8.5
472
|
Verified
7.6
33
8.2
409
|
Verified
8.0
36
|
Verified
8.3
372
|
Verified
Not enough data
8.1
402
|
Verified
Generative AI
Not enough data
7.4
20
Self-Service Experience
Not enough data
8.1
57
Not enough data
8.2
53
Not enough data
Feature Not Available
Not enough data
8.2
51
Not enough data
8.5
57
Self-Service Platform
Not enough data
8.6
57
Not enough data
8.7
60
Not enough data
8.2
59
Not enough data
8.5
58
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chatlio and Drift are categorized as Live Chat
Unique Categories
Chatlio has no unique categories
Drift is categorized as Business Scheduling, Conversational Support, AI Sales Assistant, Conversational Marketing, Chatbots, Bot Platforms, Customer Self-Service, and Customer Service Automation
Reviews
Reviewers' Company Size
Chatlio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Drift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
12.0%
Marketing and Advertising
6.0%
Internet
6.0%
Financial Services
6.0%
Other
48.2%
Computer Software
32.9%
Information Technology and Services
20.5%
Marketing and Advertising
7.2%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.3%
Alternatives
Discussions
Why should I choose Chatlio?
1 Comment
Official Response from Chatlio
We are the first live chat solution offering true bi-directional Slack integration. Others claim Slack “integration”, but in reality they are just spamming a...Read more
How does it work?
1 Comment
Official Response from Chatlio
When you setup Chatlio, you pick one of your channels in Slack where you want new messages from your visitors to show. Next you add the Chatlio javascript...Read more
I have several websites, can I use Chatlio on all of them?
1 Comment
Official Response from Chatlio
Sure. It might get a little messy to keep track of which site your visitor is writing from, but if that is not a problem for you, then it’s not a problem for...Read more
Do I have to completely remove all of my lead capture forms?
2 Comments
Official Response from Drift
Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by...Read more
How do I measure the effectiveness of conversational marketing?
2 Comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
What types of people are having conversations with businesses?
2 Comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
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