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Compare Chargebee and ClientSuccess 
Featured Products
At a Glance
Market Segments
Small-Business (74.1% of reviews)
Mid-Market (56.1% of reviews)
Entry-Level Pricing
Starting at $0.00
Contact Us
Chargebee
Star Rating
(940)4.4 out of 5
Market Segments
Small-Business (74.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $0.00
Free Trial is available
Browse all 3 pricing plansClientSuccess
Star Rating
(422)4.4 out of 5
Market Segments
Mid-Market (56.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about ClientSuccessSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Chargebee excels in overall user satisfaction, boasting a significantly higher G2 Score compared to ClientSuccess. Users appreciate its seamless integration with payment gateways, making the setup process smooth and efficient.
- Users say that Chargebee's bulk import feature is particularly handy, allowing for easy application of payments to invoices while flagging errors for quick resolution. This functionality enhances day-to-day usability, making it a favorite among small businesses.
- Reviewers mention that ClientSuccess shines in its user-friendly interface, with many noting that it doesn't require extensive training to navigate. One user highlighted the stellar webinars, which help users maximize their experience with the platform.
- According to verified reviews, Chargebee's dashboard is praised for its convenience, enabling users to effortlessly track customer payments and subscription statuses. This feature is crucial for businesses managing recurring revenue streams.
- Users appreciate the flexibility and customer-centric approach of ClientSuccess, with feedback indicating that the team genuinely cares about user needs. This has led to a loyal customer base, with some users choosing ClientSuccess for multiple companies.
- Reviewers note that while Chargebee has a robust feature set for subscription management, ClientSuccess offers strong capabilities in customer success management, particularly in tracking client health and engagement, which is vital for mid-market companies.
Pricing
Entry-Level Pricing
Chargebee
Starter
Starting at $0.00
For ambitious companies who want to launch a subscription model and unlock their growth potential.
- Custom domain
- Multi-language support
- Support for multiple tax regions
ClientSuccess
ClientSuccess
Contact Us
- Customer Success Management Software
- Customer Journey Mapping
- Forecasting SaaS Renewal
Free Trial
Chargebee
Free Trial is available
ClientSuccess
No trial information availableRatings
Meets Requirements
8.7
763
8.3
316
Ease of Use
8.6
782
8.9
319
Ease of Setup
8.1
544
8.4
150
Ease of Admin
8.6
514
8.9
156
Quality of Support
8.5
731
8.8
286
Has the product been a good partner in doing business?
8.6
500
9.4
154
Product Direction (% positive)
8.6
749
8.5
294
Features by Category
Customer Information
Not enough data
8.5
238
|
Verified
Not enough data
8.6
240
|
Verified
Not enough data
8.5
238
|
Verified
Not enough data
7.8
183
Not enough data
8.3
204
|
Verified
Not enough data
7.9
187
|
Verified
Not enough data
7.4
124
|
Verified
Predictions
Not enough data
8.1
194
|
Verified
Not enough data
7.2
146
|
Verified
Not enough data
7.3
139
|
Verified
Not enough data
6.1
96
|
Verified
Platform
Not enough data
7.6
223
|
Verified
Not enough data
7.5
204
|
Verified
Not enough data
7.7
195
|
Verified
Not enough data
8.0
189
|
Verified
Not enough data
7.8
207
|
Verified
Not enough data
7.6
216
|
Verified
Not enough data
8.1
205
|
Verified
Not enough data
8.6
174
|
Verified
Not enough data
8.3
226
|
Verified
Not enough data
8.7
220
|
Verified
Generative AI
Not enough data
6.3
8
Not enough data
6.3
8
Agentic AI - Customer Success
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Billing and Payments
8.7
219
7.2
17
8.8
231
7.1
18
8.7
231
7.1
18
Revenue Recognition
8.1
202
7.5
24
7.9
186
7.4
18
8.2
196
7.5
21
Revenue Optimization
7.1
164
8.5
30
7.4
169
7.6
21
7.7
202
8.0
31
8.0
200
8.2
27
Billing
8.7
413
|
Verified
Not enough data
8.1
352
|
Verified
Not enough data
8.2
382
|
Verified
Not enough data
7.7
248
|
Verified
Not enough data
Dunning
8.5
369
|
Verified
Not enough data
7.6
275
|
Verified
Not enough data
7.7
272
|
Verified
Not enough data
Performance
8.2
346
|
Verified
Not enough data
8.3
381
|
Verified
Not enough data
8.5
390
|
Verified
Not enough data
Reporting
7.7
223
|
Verified
Not enough data
7.6
226
|
Verified
Not enough data
7.9
261
|
Verified
Not enough data
Agentic AI - Subscription Billing
6.5
16
Not enough data
6.5
16
Not enough data
6.8
16
Not enough data
7.2
16
Not enough data
Revenue Recognition
8.5
77
Not enough data
8.4
70
Not enough data
7.9
64
Not enough data
8.5
70
Not enough data
8.4
72
Not enough data
Revenue Performance
8.4
68
Not enough data
8.2
63
Not enough data
8.0
68
Not enough data
8.3
80
Not enough data
8.1
70
Not enough data
Revenue Optimization
7.9
65
Not enough data
7.9
64
Not enough data
8.1
66
Not enough data
7.9
60
Not enough data
Integration
7.9
64
Not enough data
7.9
66
Not enough data
7.3
59
Not enough data
8.4
72
Not enough data
Sales Team
Not enough data
8.0
15
Not enough data
7.8
17
Not enough data
8.3
20
Intelligence
Not enough data
8.1
18
Not enough data
7.4
17
Not enough data
7.9
17
Mapping
Not enough data
7.3
14
Not enough data
8.1
24
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Order Management
7.5
192
|
Verified
Not enough data
8.4
240
|
Verified
Not enough data
7.5
199
|
Verified
Not enough data
8.7
255
|
Verified
Not enough data
Products & Plans
8.2
208
|
Verified
Not enough data
7.5
193
|
Verified
Not enough data
8.4
248
|
Verified
Not enough data
7.9
197
|
Verified
Not enough data
Pricing
8.5
247
|
Verified
Not enough data
8.4
245
|
Verified
Not enough data
7.8
213
|
Verified
Not enough data
Revenue Management
8.4
242
|
Verified
Not enough data
8.0
216
|
Verified
Not enough data
8.1
232
|
Verified
Not enough data
8.5
243
|
Verified
Not enough data
Integration
8.8
252
|
Verified
Not enough data
8.1
219
|
Verified
Not enough data
7.8
206
|
Verified
Not enough data
Agentic AI - Subscription Management
7.2
23
Not enough data
7.4
23
Not enough data
7.6
22
Not enough data
7.3
22
Not enough data
7.2
22
Not enough data
Onboarding Setup
Not enough data
8.2
53
Not enough data
8.3
51
Not enough data
8.4
56
Project Tracking
Not enough data
8.0
51
Not enough data
8.2
45
Not enough data
8.3
44
Not enough data
8.0
58
Not enough data
8.2
48
Customer Engagement
Not enough data
7.8
43
Not enough data
8.1
54
Not enough data
7.0
32
Not enough data
8.0
49
Not enough data
7.6
41
Data Management
8.0
55
Not enough data
7.4
55
Not enough data
8.0
57
Not enough data
Analysis
7.9
55
Not enough data
8.1
57
Not enough data
7.6
56
Not enough data
7.6
55
Not enough data
Agentic AI - Subscription Analytics
5.8
8
Not enough data
5.8
8
Not enough data
6.7
8
Not enough data
6.5
8
Not enough data
6.9
8
Not enough data
Usage Metering - Usage-based billing Software
7.7
11
Not enough data
7.8
10
Not enough data
7.5
10
Not enough data
Bill Generation - Usage-based billing Software
7.3
11
Not enough data
8.8
10
Not enough data
8.7
10
Not enough data
Bill Processing - Usage-based billing Software
7.3
11
Not enough data
7.0
11
Not enough data
7.7
11
Not enough data
Integration - Usage-based billing Software
7.8
12
Not enough data
7.1
12
Not enough data
7.6
11
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chargebee and ClientSuccess are categorized as Subscription Revenue Management
Unique Categories
Chargebee is categorized as Revenue Management, Subscription Billing, Subscription Analytics, Subscription Management, and Usage-based billing software
ClientSuccess is categorized as Customer Success, Client Onboarding, and Customer Revenue Optimization
Reviews
Reviewers' Company Size
Chargebee
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ClientSuccess
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
32.2%
Information Technology and Services
15.2%
Marketing and Advertising
7.4%
Internet
5.2%
Health, Wellness and Fitness
3.3%
Other
36.8%
Computer Software
37.3%
Information Technology and Services
16.6%
Marketing and Advertising
8.7%
Internet
3.9%
Computer & Network Security
3.9%
Other
29.6%
Discussions
Where is Chargebee based?
2 Comments
AB
Sales and Customer Success is US-based. Implementation, Tech Support, and Service is based in India. Read more
Is Chargebee safe?
2 Comments
KD
(TL;DR yes). Not sure what would be considered unsafe, but it is a very reputable brand from our experience. We've been using them for over a year and...Read more
Why should I use Chargebee instead of building my own billing system?
2 Comments
HP
Building your own billing system is capital and labor-intensive. You need to spend a minimum of $300k just to set it up, and any additional features as you...Read more
Is there a way to mass upload Zendesk Company IDs so we don't have to manual input them in each client in CS?
5 Comments
JW
Yes. The ClientSuccess Support team is amazingly helpful and can upload those changes for you. Read more
Is there a way view clients that I am a CSM #2 on within my client list?
3 Comments
JW
Yes. You can add a custom field that identifies the 2nd CSM and then pull a list by that custom field.Read more
Does ClientSuccess support B2C subscription companies?
2 Comments
BF
You can leverage multiple customer types within ClientSuccess (CS). While it was not designed for B2C, you can definitely use CS to manage your B2C...Read more
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