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At a Glance
Market Segments
Small-Business (84.2% of reviews)
Small-Business (87.0% of reviews)
Entry-Level Pricing
Free
Free
Chaport
Star Rating
(21)4.7 out of 5
Market Segments
Small-Business (84.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free
Browse all 3 pricing plansCrisp
Star Rating
(183)4.5 out of 5
Market Segments
Small-Business (87.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Crisp excels in its "Pop-up Chat" feature, scoring 9.3, while Chaport's similar feature scores slightly higher at 9.7. Reviewers mention that Chaport's pop-up chat is more customizable, allowing for better branding opportunities.
- Reviewers mention that Crisp's "Knowledge Base" is rated at 8.7, providing a solid self-service experience, whereas Chaport's knowledge base is rated lower at 6.5. Users say that Crisp's knowledge base is more comprehensive and easier to navigate, enhancing user satisfaction.
- G2 users highlight that Crisp's "Customer Profiles" feature scores 8.5, which is slightly lower than Chaport's 9.0. Users report that Chaport offers more detailed insights into customer behavior, making it easier for businesses to tailor their communication strategies.
- Users on G2 mention that Crisp's "In-App Messaging" feature scores 9.2, outperforming Chaport's score of 8.0. Reviewers say that Crisp's in-app messaging is more intuitive and integrates seamlessly with other features, improving overall user engagement.
- Reviewers mention that Crisp's "Automation" feature scores 8.3, while Chaport's automation capabilities are rated lower at 7.0. Users report that Crisp's automation tools are more robust, allowing for better workflow management and efficiency.
- Users say that Crisp's "Live Chat" feature is rated at 9.4, which is on par with Chaport's score of 9.4 as well. However, reviewers mention that Crisp's live chat offers more advanced features like co-browsing, which enhances customer support interactions.
Pricing
Entry-Level Pricing
Chaport
Free
Free
Talk to your customers in real time.
- 2 operators
- Unlimited chats
- Unlimited websites
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Free Trial
Chaport
Free Trial is available
Crisp
Free Trial is available
Ratings
Meets Requirements
9.3
16
8.8
149
Ease of Use
9.5
16
9.0
152
Ease of Setup
8.6
12
8.9
126
Ease of Admin
9.2
12
8.8
101
Quality of Support
9.1
16
9.1
149
Has the product been a good partner in doing business?
9.1
11
8.9
102
Product Direction (% positive)
7.7
15
9.3
142
Features by Category
Ticket and Case Management
Not enough data
8.6
45
Not enough data
8.8
45
|
Verified
Not enough data
8.6
47
|
Verified
Not enough data
8.5
45
|
Verified
Not enough data
7.7
38
Not enough data
8.9
46
|
Verified
Not enough data
8.9
45
Not enough data
8.8
39
|
Verified
Generative AI
Not enough data
8.3
24
Not enough data
8.2
24
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.1
44
|
Verified
Not enough data
9.2
44
|
Verified
Not enough data
9.6
50
|
Verified
Not enough data
9.2
45
|
Verified
Not enough data
8.2
35
Platform
Not enough data
8.8
51
|
Verified
7.3
10
|
Verified
8.4
102
|
Verified
Not enough data
8.9
55
|
Verified
Not enough data
8.9
51
|
Verified
Not enough data
8.2
51
|
Verified
Not enough data
8.5
52
|
Verified
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
8.2
35
Feature Not Available
8.2
34
Feature Not Available
7.1
35
Communication
9.7
11
|
Verified
9.3
101
|
Verified
9.4
12
|
Verified
9.2
100
|
Verified
7.9
7
|
Verified
8.4
75
|
Verified
8.0
10
|
Verified
9.3
88
|
Verified
Not enough data
8.7
61
|
Verified
Internal Use
7.3
10
|
Verified
8.4
102
|
Verified
8.5
12
|
Verified
8.8
92
|
Verified
8.1
9
|
Verified
8.3
82
|
Verified
6.5
8
8.8
82
|
Verified
7.9
8
|
Verified
8.8
90
|
Verified
9.0
7
|
Verified
8.9
91
|
Verified
Generative AI
Not enough data
7.2
24
Self-Service Experience
Not enough data
8.5
46
Not enough data
8.3
45
Not enough data
6.7
36
Not enough data
8.3
31
Not enough data
7.9
35
Self-Service Platform
Not enough data
7.9
34
Not enough data
7.9
35
Not enough data
6.9
31
Not enough data
8.4
35
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
8.8(won by default)
7
Feature Not Available
8.8(won by default)
7
Process
Not enough data
8.1(won by default)
16
Not enough data
8.2(won by default)
14
Not enough data
8.7(won by default)
14
Channels
Not enough data
9.1(won by default)
18
Not enough data
9.4(won by default)
18
Not enough data
9.6(won by default)
19
Not enough data
7.6(won by default)
11
Not enough data
8.8(won by default)
12
Insight
Not enough data
8.6(won by default)
12
Not enough data
8.6(won by default)
15
Not enough data
8.6(won by default)
18
Not enough data
9.6(won by default)
16
Generative AI
Not enough data
7.8
12
Not enough data
7.9
12
Categories
Categories
Shared Categories
Chaport and Crisp are categorized as Social Customer Service and Live Chat
Unique Categories
Chaport is categorized as Multilingual Customer Support, Chatbots, and Contact Center Knowledge Base
Crisp is categorized as Digital Customer Service Platforms, Shared Inbox, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
Chaport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
15.0%
E-Learning
10.0%
Computer Software
10.0%
Staffing and Recruiting
5.0%
Restaurants
5.0%
Other
55.0%
Computer Software
27.7%
Information Technology and Services
6.8%
Internet
5.6%
Marketing and Advertising
5.1%
Leisure, Travel & Tourism
4.0%
Other
50.8%
Discussions
Chaport has no discussions with answers
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
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