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Compare Channel Talk and Crisp 
Featured Products
At a Glance
Market Segments
Small-Business (84.6% of reviews)
Small-Business (87.2% of reviews)
Entry-Level Pricing
Free With One-Time Purchase
Free
Channel Talk
Star Rating
(13)4.8 out of 5
Market Segments
Small-Business (84.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free With One-Time Purchase
Browse all 4 pricing plansCrisp
Star Rating
(187)4.5 out of 5
Market Segments
Small-Business (87.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Crisp offers excellent value for its subscription price, with users highlighting its responsive customer support and the ability to track conversations effectively through its chat plugin. This makes it a strong contender for businesses looking for comprehensive communication tools.
- Users say that Channel Talk excels in user-friendliness, with a clean interface that simplifies managing customer interactions across various channels. Reviewers appreciate the real-time messaging feature, which ensures quick responses, making it ideal for businesses that prioritize fast communication.
- According to verified reviews, Crisp has a broader range of features that are customizable to fit specific business needs, which users find beneficial. They mention that the platform supports a wide array of functions, rather than being limited to a single purpose, enhancing its overall utility.
- Reviewers mention that while Channel Talk is very affordable and offers great customization options, it has fewer reviews compared to Crisp, which may indicate less user feedback and potentially less reliability in its performance metrics.
- G2 reviewers highlight that Crisp's implementation process is quick and intuitive, with users praising the onboarding experience. This ease of setup is a significant advantage for small businesses looking to get started without extensive technical hurdles.
- Users report that while Crisp has a solid support system, Channel Talk stands out with its exceptional quality of support, receiving perfect scores from users. This could be a deciding factor for businesses that prioritize ongoing assistance and partnership in their software solutions.
Pricing
Entry-Level Pricing
Channel Talk
Free Plan
Free
With One-Time Purchase
The basics to get you started. Because talking to customers shouldn't cost you.
- Unlimited customer chat
- Unlimited team chat
- Integrations with Email, Instagram, Line, Kakao
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Free Trial
Channel Talk
Free Trial is available
Crisp
Free Trial is available
Ratings
Meets Requirements
9.2
10
8.8
150
Ease of Use
9.6
9
9.0
153
Ease of Setup
8.6
6
8.9
127
Ease of Admin
9.3
7
8.8
102
Quality of Support
10.0
9
9.1
150
Has the product been a good partner in doing business?
9.8
7
8.9
103
Product Direction (% positive)
10.0
10
9.3
143
Features by Category
Ticket and Case Management
Not enough data
8.6
45
Not enough data
8.8
46
|
Verified
Not enough data
8.6
47
|
Verified
Not enough data
8.5
45
|
Verified
Not enough data
7.7
38
Not enough data
8.9
46
|
Verified
Not enough data
8.9
46
Not enough data
8.8
39
|
Verified
Generative AI
Not enough data
8.3
24
Not enough data
8.2
24
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.1
44
|
Verified
Not enough data
9.2
44
|
Verified
Not enough data
9.6
51
|
Verified
Not enough data
9.2
45
|
Verified
Not enough data
8.2
35
Platform
Not enough data
8.8
52
|
Verified
9.4
8
8.4
102
|
Verified
Not enough data
8.9
55
|
Verified
Not enough data
8.9
51
|
Verified
Not enough data
8.2
51
|
Verified
Not enough data
8.5
52
|
Verified
Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI - Business Instant Messaging
Not enough data
Not enough data
AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.2
35
Not enough data
8.2
34
Not enough data
7.1
35
Communication
9.8
8
9.3
101
|
Verified
9.4
9
9.2
100
|
Verified
8.6
6
8.4
75
|
Verified
9.5
7
9.3
88
|
Verified
10.0
7
8.7
61
|
Verified
Internal Use
9.4
8
8.4
102
|
Verified
10.0
7
8.8
92
|
Verified
8.8
7
8.3
82
|
Verified
8.3
7
8.8
82
|
Verified
8.5
8
8.8
91
|
Verified
9.4
8
8.9
91
|
Verified
Generative AI
Not enough data
7.2
24
Self-Service Experience
Not enough data
8.5
46
Not enough data
8.3
45
Not enough data
6.7
36
Not enough data
8.3
31
Not enough data
7.9
35
Self-Service Platform
Not enough data
7.9
34
Not enough data
7.9
35
Not enough data
6.9
31
Not enough data
8.4
35
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.8(won by default)
7
Not enough data
8.8(won by default)
7
Process
Not enough data
8.1(won by default)
16
Feature Not Available
8.2(won by default)
14
Not enough data
8.7(won by default)
14
Channels
Not enough data
9.1(won by default)
18
Not enough data
9.4(won by default)
18
Not enough data
9.6(won by default)
19
Feature Not Available
7.6(won by default)
11
Not enough data
8.8(won by default)
12
Insight
Not enough data
8.6(won by default)
12
Not enough data
8.6(won by default)
15
Not enough data
8.6(won by default)
18
Not enough data
9.6(won by default)
16
Generative AI
Not enough data
7.8
12
Not enough data
7.9
12
Categories
Categories
Shared Categories
Channel Talk and Crisp are categorized as Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Channel Talk is categorized as Business Instant Messaging
Crisp is categorized as Digital Customer Service Platforms and Shared Inbox
Reviews
Reviewers' Company Size
Channel Talk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
30.8%
Information Technology and Services
15.4%
Consumer Goods
15.4%
Real Estate
7.7%
Primary/Secondary Education
7.7%
Other
23.1%
Computer Software
27.5%
Information Technology and Services
6.7%
Internet
5.6%
Marketing and Advertising
5.1%
Leisure, Travel & Tourism
4.5%
Other
50.6%
Alternatives
Discussions
Channel Talk has no discussions with answers
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
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